BT Infinity 2 speed no where near 80mbps as estima...

Hi
I have now been active with BT Infinity since the 1st May 2012, i was estimated 80 down and 20 up.
Since then, it has been up and down and now after the 10 day period i seem to get no higher than 57. Whatever time of the day. I have rebooted the equipment both the modem and router still no change. Can someone help or advise, not very happy with this.
The FTTC is about 10m from my front door. The exchange is less than half a mile from me.
I will be contacting the mods today to get this resolved.
What shall i do before calling you guys up??
Thanks

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