BT Infinity 2 very very slow and cutting out

Hi,
BT contacted me some months ago offering me a free update to get faster broadband speeds on the condition that I signed a contract for a further 12 months.  I agreed to this but since then the speeds have been getting slower and slower and now at time cut out completely.  Hardly an upgrade is it.
I've removed the game console and have less tablets now using the broadband, so I now have much less connected to the broadband yet it is still slower than before the upgrade.
I've tried having a live webchat to get the problem sorted but of course the signal keeps on cutting out.
Anyone else had any issues?
Thanks

Good afternoon John1975, and welcome to the forum.......
Can you put your telephone number into http://www.dslchecker.bt.com/adsl/adslchecker.welc​ome and post the results (after removing your telephone number) ?
Can you log-in to your homehub and post the first 12 lines that show under the "helpdesk" tab, assuming that is, that you have a Homehub 5 ?
Can you carry out the "quiet line" test ? Using a corded phone plugged into the test socket on the master socket, dial 17070 and choose option 2. There should be no crackles, popping, buzzing, etc, in fact, it should be quiet........
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

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