BT Infinity 8 day sync requirement!!

Hello There,
Just had BT Infinity installed and the install went through smoothly however the engineer said he was experiencing errors on the line. DUring this stage I was busy running a broadband speed test and was getting 12mb/s down and 8mb/s up on a regular basis (info: I was quoted 34mb/s down and 6mb/s up). He said that it may take upto 8 days for the connection to sync in and then I should get the speed I was quoted.
To check on these errors he said he would go back to the exchange and connect my fibre port to a test port. While he was away I continued to run the broadband speed test application on my computer. After a while I lost my Internet connection for a short while and then it came back again (probably while he swapped fibre ports). Now the broadband speed test app was showing a download speed of 37mb/s down and 8mb/s up!! Pretty close to what I was quoted. Brillient I thought, problem solved and I'm a happy bunny. HOWEVER...he swapped back the fibre port to the old port and the speed dropped to the original 12mb/s down and 8mb/s up.
When the engineer came back to my house, he said that he had to put my fibre back to the original allocated port and that I would just have to wait 8 days for the sync process to go through and see if the speed increases.
My question is....whats involved with this 8 days sync process. If I know that my line can get the speed that I was quoted, then why wait 8 days!!!

Well whatever port the engineer moved my connection over onto 'AT THE EXCHANGE OR AT THE GREEN BOX'.
'TEST PORT'
'SPARE PORT'
'ANOTHER PORT'
Whatever you want to call it.
The point i'm trying to make is that I had the full speed that I was expecting when he moved my connection onto this port (without having to wait a number of days for the line to sync etc). However he could not leave my connection on this port (which he called a 'TEST PORT'). So he had to move my connection back to the port that was allocated to my connection.
So, i'm now not getting the full speed that I was expecting and I have to wait 10 days before I can log a call to tech support.
If you can see the logic in this then please let me know.....

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