BT Infinity 80/20 true download speed not matching...

I upgraded to the BT Infinity 2 (80/20) service in April having previously been on the Infinity 1 (40/2) service. However since then no matter what time of day (or night) I try I cannot truly download anything at close to the speed I was quoted.
The speed I was quoted for my line was 76/20 and from running the BT speed test I believe my IP profile is set to 77.43 down and 20 up. The download speed quoted from the BT speed test site appears to reflect this:
BT speedtester: 72.28Mbps/9.51Mbps (ip profile 77.43 down and 20 up) although upload seems low.
I also get a similar result from speedtest.bbmax:
BBMax: 74938kbps / 12139kbps
However whenever I attempt to actually download anything at all (windows files, bbc iplayer download, thinkbroadband files, and many other download files) I get no where near this and tend to average around 35Mbps-45Mbps. The speed/download also seems to fluctuate and pause quite a lot. The highest speed I have ever got that lasted for more than a few seconds was around 54Mbps but this was a one off.
Here are the results of some other tests I ran:
Speedtest.net (Dublin): 58.88Mbps / 10.18Mbps (I live in Belfast and this seems best one)
Visualware Single Threaded: 48.1Mbps / 17.0Mbps (this seems to closely reflect what I see on downloads) 
I am testing with Ethernet cable direct to BT HomeHub 3 (so no wifi or powerlines) and I have tried 3 different PC's/Laptop's just to rule out any issue with my own PC, setup, etc. I've also tried switching off firewalls, antivirus, etc.
I am hoping someone can please help with suggestions of what this could be. At the moment I can only think of congestion (that's 24/7!!), or there is some issue with my profile (maybe its set too high?), or there is throttling at play here (I have read from other posts that there have been problems in Northern Ireland so maybe this is BT trying to stabilise things?).
Any help appreciated.
Thanks
Rob  
Solved!
Go to Solution.

smartie wrote:
RobW1977 wrote:
Cheers for the advice. I'll try out a few of the download managers you mentioned to see what I get.
Makes sense I suppose although the visualware results I am getting are still throwing me (when I know others are getting much better) and that's perhaps playing into my thoughts something strange was going on. The fluctuations and pauses/delays are still slightly annoying too but maybe that's another story...
Trust me, it will solve your speed issues! Oh and below is a screenshot I just took of a download I did from bbc iplayer, top gear episode which was nearly 600mb & downloaded in less than 1 minute, maxed out my connection at just over 9mb/s, the transfer rate in the image is a tad bogus as I max out at 9.4mb/s, not 9.7 it shows but you get the idea
Finally got chance to try the IDM download manager tool as well as a couple of others and I got the high speeds (very similar to what you had) so I guess I can see my higher speeds being used after all :-) 
I'm still a little bit wary that my connection isn't the best as does still seem to fluctuate and pause a lot and my ping is usually high 30's or 40's whereas I have seen other people report getting ping in the 20's.
However happy to mark this as resolved. Cheers for everyones help.

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    After that the SamKnows logging started to show big fluctuations throughout the day in the download speed: it does an hourly test adn the download was dropping to less than 40 Mbps but upload was only doent to 14 to 15Mbps.
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    60.54
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    30/05/2014 21:53:00
    71.88
    15.86
    31/05/2014 22:33:00
    70.57
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    31/052014 08:30
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    15.94
    31/052014 09:30
    42.30
    14.29
    31/05/2014 10:00:00
    59.81
    16.00
    31/05/2014 12:30:00
    52.94
    16.44
    31/05/2014 12:45:00
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    15.76
    31/05/2014 13:00:00
    27.34
    11.94
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    Solved!
    Go to Solution.

    Thanks to Valthos for a very helpful and eloquent response: it must have taken quite a lot of thought and effort for them to write as a troll they  obviously have problems with both their basic literacy and interpersonal skills
    Anyway, your contract with BT is not one of "best effort" it provides a profile giving a minumum level of service. I believe that as taxpayers we have contributed something like £2.9 billion towards the construction of the Openreach FTTC/P infrastrucutre. IMHO £26.00 pcm is quite a reasonable amount to pay BT for a VDSL2 service and is in line with what other ISPs charge.
    After several sessions with BT support and having been asked  to reset and monitor the line using the BT Wholesale Performance Test the issue was chased to a fault in the line configuration at the exchage. After a change the line has now settled down to 75 Mbps downand 18Mbps up so I am a happy customer again. 
    Thanks again to Valthos for their critical insight and help with this issue. 

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