BT Infinity and Broadband Anywhere

Hi - I've been a BT Broadband user for a number of years and an Option 3 user since the start, and now that my exchange has been upgraded to allow Infinity, I asked for the upgrade. Was given a date for the installation but the engineer didn't show. Contacted BT who said that I couldn't have Infinity as I had a BT Mobile Phone package (with HTC S620) and the two will not work together. Thanks for letting me know as I'd taken the morning off to await the engineers arrival!
I subsequently asked whether I could cancel the mobile package - BT Customer Options said subject to cancellation charges, and will not budge from this stance even though the Infinity package more than makes up the difference in revenue.
Seems odd to me that having been a customer for a long time and wanting to upgrade my BB service that I would be charged cancellation on a service that will not work with the new hardware!
Perhaps someone from BT could explain,
Why the Mobile service will not work with infinity,
Why this extremely intransigent stance has been taken especially as BT can't provide a continued Mobile Phone service if I move to Infinity, and finally
Will the Mobile Phone Service be fixed to work with Infinity and if so when?

I was informed when upgrading to Infinity my internet phone would no longer work as it was incompatible with Infinity but my Soft phone would still work.
The Engineer installed Infinity on a Tuesday and left at 2pm. Tested the internet phone plugged in to the hub and soft phone all working Ok, received 2 calls on the plugged in internet phone on Wednesday and a further call on the soft phone. The cordless internet phone would no longer work and registration failed.
On Wednesday night I received an email saying as I had not used the internet phone for 90 days it had been cancelled and one hour later the illuminated phone icon went out. On contacting BT I was told BT Talk was incompatible with infinity although it still worked well for 24 hours.
Having BB Anywhere I wonder with the great deal I already had to give me infinity completely free BT had to take something back
I pay £29-99p per month plus Vat for my BB Anywhere package.

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Bt infinity and broadband talk

Just read this on the BT website:
BT Broadband Talk
BT Broadband Talk will not work with BT Infinity. After you upgrade to BT Infinity, your BT Broadband Talk service will end, and you won't be able to use your BT Broadband Talk number to make or receive calls.
Well I just I tried it and it works fine. I did have to re-activate it, but can make and receive calls using the same 0203 number perfectly fine.
Cany anyone else confirm?

No nothing should change with your existing contracts.

Infinity and Anywhere

I recently ordered Infinity but a nice Irish lady rang to say that Infinity is not compatible with Broadband Anywhere. When I said that that I found that difficult to understand she commented that the issue is with BT's billing system.
When will this be sorted out?

Dear BT,
I'm also very keen to find out about this. Just had a lovely leaflet through from you telling me I can now get Infinity (and at less than Anywhere package), but I come on here only to find there's some non-technical "compatability" issue with my totally unrelated mobile phone.
Seriously BT sort yourselves out, because as soon as another company gets even close to your high uptime levels we'll all be off.
Look I'll tell you what, let me switch to Infinity and charge me a monthly fee for my continued phone use on top - that's fair, yes?
I'm very brand-loyal and a top of the range product user, I've had BTBBA, or Option 3, or whatever previosuly for nearly 10 years. I have BTvision. I want to spend money on a good new product: so stop trying to p*$$ me off and make me take my business and my wallet elsewhere.
Yours looking forward to this issue being resolved very shortly...

Migrating phone line and broadband from BE to BT i...

Hi everyone, i ordered BT infinity 2 online on Friday , order went through with out any issues got the date for engineer visit on 14th of JUNE but since that my order is pending and i don't know the reason why and my account hasn't been created as well.
My phone line and broadband currently both with BE unlimited and somebody from BT told me that if i am migrating phone line from another provider then i can't order BT infinity 2 straight away, first i have to transfer my phone line over to BT and then i can order BT infinity 2. Can any body tell me if this is true.
I had excellent experience with BE unlimited for last 5 years and hoping that it carries on with BT as well but things so far not looking promising because i can't get straight answer from BT reps.
Any help in this matter will be much appreciated in advance.

OK i have update regarding my order, i spoke to BT rep today and she told me the reason my order is till pending because first i have to transfer my phone line over to BT then i can order BT infinity 2. The date they give me for my phone line to switch over to BT is 15th of June and once that completed then some one from BT infinity 2 Team will contact me and arrange a date for BT engineer.
So any one thinking about moving to BT infinity 2 in near future and currently they have their phone line and broadband both with different company then they should move their phone line to BT straight away and once phone line is moved over to BT then they can order BT infinity 2 with out any problems.
I hope this will help lot of other people who are in similar situation.

Infinity and online gaming

Hello
I am relativly new to infinity and was wondering if anyone could tell me why its so bad for online gaming?
My download speeds are virtually always 37.5mb download and between 8 - 9mb upload although upload drops sometmimes to slightly lower
http://www.speedtest.bbmax.co.uk/results.php?t=1333920063&v=15486878
http://www.speedtest.bbmax.co.uk/results.php?t=1333920583&v=15486955
however i always get loads of lag when playing on xbox live, to the point it is not worth playing, it gets worse than when I was on normal copper wire broadband.
I have also noticed that there is quite a delay before web pages open when browsing the internet in general, my ping used to be pretty consistent at around 17 - 20ms before I switched to infininty but now seems to jump around lot even going as high as 300ms on occasion.
my line profile seems to have set at 38.10mb which I am happy with, and the engineer who installed my infinity said that my line stats were excellent.
all this said then why do i seem to be suffering when using xbox live??

Hi Cameron
No I have been trying it with the wireless disabled, although on our old connection this wasnt an issues, myself and my son could both use our xboxs together on the one connection and still it was better than at presen
I didnt have the cable in the gigabyte port, I have now though, what does this port do?
Yes port forwarding set to xbox live

Whole block can get infinity and I can't...

I have just signed up to BT standard broadband and am hoping to possibly upgrade to fibre in the near future. I have tried calling BT however they say I can’t get fibre due to them entering in the phone number and saying it is unavailable.
When I check the availability of fibre using my address it says it is available to me, however when I enter my phone number it says it isn’t.
All my neighbours can get infinity and I can’t, please don’t say it is down to routing as I can’t be the only flat in a nine story building that can’t get it.
They are all connected to the same cabinet and exchange as me. Front door is less than 2 metres away from mine. Please see just one example below.
Can someone please help.
Thanks

Hi Darren1515
I can see one of my colleagues is chasing this for you.
I'll get you contacted with an update it may be tomorrow but I will have you updated.
Thanks
Stuart
BTCare Community Mod
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BT Infinity and to VOIP

i am new to infinity and whilst having a "chat" with zara on the bt website i was invited to chat and discuss my broadband needs. i had orange livebox, unlimited calls and unlimited voip calls via a bt phone in the livebox/router. zara explained i would still have the facility to make international calls (australia) with my new infinity hub. i cancelled my free internet service from orange and ported over...when the hub 3 was fitted the engineer told me there is no way you can make a call via hub??? who do i complain to because the muppets i speak to in delhi bangaloor and phuket are hopeless and promise to call at given times to resolve this matter but never do. i was clkearly mis sold this service (i printed the chat history which states calls can be made via hub)
q can i insist they resolve this and or provide the means to make calls via my new hub?
q2 could i piggy back my livebox router via the phone line if bt configure this....can that be done
i am fuming and would appreciate some feedback
yours
steve

The quick answer is no. The livebox is an ADSL router which will only work on that type of line.
This is an all to common problem, I would rarely trust call centres with this type of enquiry! And unless you have retained an orange broadband account, access to second line will cease anyway.

BT Infinity and REIN

I’m currently with BE unlimited when i first joined i received 6mb download and 1mb upload but recently i noticed the download speed had dropped to 3mb, after numerous phone calls to BE and 4 visits from openreach and a bt rein engineer it turns out a neighbours sky box is interfering with my broadband and another 4/5 houses in the street and basically there is nothing they can do about it. I was wondering if i signed up to bt infinity would my speed be reduced by half. I have spoken to two different sales people from BT infinity and they both assured me rein does not affect the BT infinity service, and stated the speed i would receive would be 33mb download and 8.5 upload. Any advice would be gratefully received.

Thats one of the reasons i said get sales to put it in writing. Much much better than a verbal conversation in a small claim s court.
Sales know they are talking c**p, they just want to get you into a contract with the knowledge that 99.9% of people will in the end suffer it rather than fight them.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

BT Infinity and 21CN related?

Hi all,
Our local exchange was updated to 21CN earlier this year, and I was originally told (by BT) that after a possible hour of down-time, my connection speed should go to the maximum supported speed. I had to call BT to find this information out, there wasn't any communication to say the exhange was being updated or there'd be a change in connection speed.
A couple of days ago, we had some marketing through the post about BT Infinity and the super-fast broadband speeds of upto 40mb.
I called BT to ask if we could be upgraded to Infinity, but was told it's not available till March 2012.
I was wondering, if the exchange was updated back in March/April this year, why cant I make use of the 21CN until next year? If I go onto BT's site to sign up as a new customer, it shows 12mb - 20mb as a possible connection speed (currently connecting at just over 8mb, and always have done since broadband was available). Other ISP's show the same possible connection speed.
I did think it could be the router, but I'm still using the HomeHub (v2) and the exchange is about 5min walk from the house.

Try entering your telephone number (for most accurate result) into https://www.btwholesale.com/includes/adsl/main.html
To confirm the estimate the line could achieve.
If your on ADSL go into your router stats and look for the connection type
I was on the basic ADSL upto 8Mb (G.992.1) I contacted BT See THIS THREAD.
They put me onG.992.3 (ADSL2) with the hope the exchange would after a period of "training" then automatically move me toG.992.5 (ADSL2+).
However in my case due the long line length the change to ADSL2 did not increase my speed.... and therefore the exchange did not automatically move me up any further.
If the Checker shows you could achieve the 20Mb speeds then you could try as I did and ask the forum mods if they can get you changed up.
Infinity (Fibre service) is not related to 21CN.
SamKnows for example or BT Openreach may show your exchange now has infinity but the important thing is your Primary Connect Point (small local green cabinet) has to have a larger cabinet installed next to/nearby and yours looks to be scheduled to be Ready For Service in a few months time.
Keep using the checkers.... Mine was showing 30th Sept then on the 1st July Infinity became available.... but be aware it can go the other way... especially if the bloomin' snow arrives.
Picture of a small green cabinet (far right) with a typical Fibre Cabinet nearby with it's cooling vents
When the new Fibre cab is powered up you can easily hear the fans running, indicating that it may be Ready For Service or soon to be.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

BT Infinity and Gmail

Hi,
We have two wifi internet lines in our house, one BT Infinity and one with another provider.
I use Outlook 2003 as my email client, in pop3 mode.
I have configured my Outlook 2003 client with my Gmail account, using the setting suggested by Gmail.
Using BT Infinity, surfing etc works fine, however there is a problem with my Gmail account and Outlook.
When I connect to our other wifi network, with another ISP, Outlook 2003 works fine with my Gmail account.
If I then switch to my BT Infinity wifi network (using the provided home hub), Outlook cannot now connect to Gmail, nagging me to input my correct username and password.
If I then log back in to our other wifi network, Outlook again works fine with Gmaiil.
Why is BT Infinity causing this problem?

Its going to take a few days, as all the tasks associated with your new service, have to be closed by all the departments.
With the Bank Holiday, its goint to take an extra day as well.
Just use your gmail address for now, you will be given the opportunity to use a BT one, a bit later on. You can then change your login e-mail address to the btinternet one.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

The Big Infinity and BT Sports Con

I have received two mail shots from BT saying that if I upgrade to Infinity I will receive BT Sports for free. Small case of mis-selling as I can get BT Sports for free without upgrading to Infinity. In fact if I upgrade to Infinity I will be paying extra for BT Sports. I wonder if anyone less on the ball, excuse the pun, have been duped by the mail shot. Come on BT, you are better than that and Sky.

In my case they said.(I am currently on ADSL in an Infinity/Multicast area).
1. You will lose SS1 & SS2 & ESPN without infinity
2. We will install infinity for free if you sign up for another year of broadband.
3. We will reduce your Broadband Price by £0.40 per month. Not much but I was paying quite a low price anyway.
4. If you stay with ADSL and do nothing lose SS1 & SS2 & ESPN via. aerial
5. Get BTS for free via. aerial and broadband.
I know they are using the old SS channels on freeview but BTS is just a replacement for the old ESPN arrangement and I suppose they are providing more content, so that's a plus.
Broadening the discussion however, they are reducing the content on the on demand sections thus forcing you in someways to purchase the extra channels, I think £2.5/month, which is disappointing.
All the best

Unhappy with BT Broadband anywhere mobile phones

BT Broadband anywhere mobile phones
£210 to buy a HTC Hero or HTC Touch 2 for £107 for a secondary account
Oh and the tariff and prices dont apply for a secondary account
Strange this isnt mentioned in the terms and conditions.
What a letdown BT !!!, more business for another provider who offered me £10 a month for unlimited texts and no charge for a HTC Touch 2 handset in the end.
HTC Hero was £25 a month with unlimited texts

@Dodcobbler - no its not bad for a mobile phone. How much data usage do you have?
Interesting sum to do is phone + usage (inluding data) +b b option 3 = ?
I dont think you can price these phones standing alone from the BB package that has to go with them. IMHO it is that £ which is the salient point. We kept ping-ponging that point back week after week last year prior to the news being announced, but the data usage and composite price in the round was never really taken up. Neither was the second handset. Neither was the lifting of 'bundling' legislation which now allows BT to offer a 'one stop shop' of BB, TV, landline + mobile.
They do offer a credit card though, which is very nice indeed.
AQ.
"Welcome to Royston Vasey - You'll never leave."

I have problems syncing my bt broadband anywhere m...

i have problems syncing my bt broadband anywhere mobile to my pc, i am running windows vista 32bit version and have correctly downloaded windows mobile centre but when i try to sync i get an error message telling me that i was timed out due to not entering my credentials. Anyone help?

Try updating to iPhoto 9.4.1. If it's not appearing in your Software Update yet, try updating using a .dmg installer downloaded from the following page on the Apple website:
iPhoto 9.4.1
From the release notes for the new version:
What's New in Version 9.4.1
Improves the reliability of syncing to iOS devices via iTunes
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What is BT Broadband "Anywhere" now?

A great idea three+ years ago; broadband anywhere with BB talk and VOIP on the handsets of Anywhere.
But where is and what is it now? It is a HTC Hero and HTC Touch2 unbranded without any BT software on it. There is no VOIP / Snap and Send app on either, so the handsets are factory ready, but not in any sense related to BB Talk.
Some customers will still have their 620 / 710 on contract for £5 a month, many of us have long gone, seeking greener and better pastures with other operators sadly
So, the brilliant (IMHO) of Anywhere appears to be no-where in particular, except for a windows and an android phone that has been long since overtaken in the charts.
So, what, (rhetorically) is next I wonder? Is BT in the mobile market, or has the rest of the world got it wrong, and we will all be on land-lines and mobiles/smartphones are a thing of the past (not).
AQ.
"Welcome to Royston Vasey - You'll never leave."

Having recently moved from 3 to Orange as my main mobile phone provider, and on to a Samsung Galaxy Europa (a vast improvement on my Touch 2, though I know I am not comparing like for like), I was also wondering what the future of BTBBA is for me.
I pay what, £15 per month for 10mb of data which is pointless.
I use the phone as a wifi MP3 player using BeyondPod. I did use MyPlayer but the BBC Iplayer seems to have gone off this and frankly the free apps for the Touch are so limited I rarely check the Market for any thing new.
Ok, maybe the point was that the Anywhere component came from BT Openzone/Fon, but I read so many threads about problems logging on that this does not really appear feasible, even less so for me in Middlesbrough where I struggle to find a working hotspot.
With hindsight the concept was good but the execution has been poor. My plan to ditch the real mobile phone provider which I wanted to do in favour of BTBBA has been shelved. The £15 per month is simply not good value. I could have a wifi MP3 player that would be as much use as the Touch 2.
Add to that the fact I can get my BT email on either my 3 or now my Orange phone anywhere but can't, without paying even more to BT, on BTBBA handset, and the experiment seems to be heading in one direction with the end of my BTBBA contract when the term ends. Sorry BT. Love the BB and Vision, but BTBBA is going the way of the Dodo for me.

Total Broadband Anywhere

I am on the Total Broadband Anywhere package and I use an HTC Hero mobile phone. If I decide to cancel the mobile phone element of the contract, how will this impact on the cost of the package and will BT be prepared to issue a PAC to enable me to acquire another phone from a different provider? Any help will be greatly appreciated.

If you are on the minimum 50 minutes and 50 texts a month, then you should see a reduction of about £5, however you may be able to negotiate an even better reduction if you are prepared to renew your broadband contract.
You should have no trouble getting a PAC code so you can port your number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Infinity and Broadband Anywhere

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