BT INFINITY AND CONNECTION PROBLEMS

Hello
I have just had BT Infinity Installed. Whilst the Wireless Connection works on a mobile phone and a Kindle, I am having trouble with my laptop. With both Chrome and Internet Explorer, I am unable to connect to the Internet at all, despite my connection to the modem being active. I am getting a DNS Server Message, "The server at www.website.com cannot be found because the DNS lookup failed."
Please can someone advise me as to how I can solve this.
Thanks.

Glad its been fixed
BT Infinity (EASTF) 58.93/15.94 Mbps [IP Profile: 60.8/20 Mbps] using Openreach Modem & Billion BiPAC 7800N

Similar Messages

BT Infinity and VPN problems

Hi
Can someone please help me. I am completely non-technical, so any responses need to be idiot proof or I won't understand.
I recently changed from Sky to BT Infinity because of slow Internet speed.
I often work from home. The computer is government property so VERY secure. I believe there is something called a VPN connection??
When I had Sky I had no connection problems. Since BT installed their system I cannot connect to the Internet (Wireless or via Ethernet cable). My personal devices all work OK, so BT say it is my work equipment that is at fault.
Our technical dept at work say that the laptop is fine, so they can do nothing, and it must be BT that has the problem.
I tested the connections in the office and my computer is fine. So my router is fine and my computer is fine, but they don't seem to 'see' each other.
Now the weird bit. When I search for networks in my area I can see mine as well as two others in the vicinity. Mine is password protected and I cannot connect to it. The two others are not password protected and I can connect through them. I do not want to piggyback onto my neighbour's broadband.
How do I get my computer to connect to my laptop?
Thanks in advance.

If you change the wireless encryption on the home hub 3 to WPA only, that may help. Its possible that the laptop drivers are out of date, and cannot cope with WPA2 or mixed WPA2/WPA.
More info in this link.
Wireless problems and things you can try, to resolve them
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Timeouts and connection problems after 5.1(2) upgrade

AIM/chat and some other programs are having timeout/connection problems after upgrade to 5.1(2). I am using S241 also. The connection problems stopped when the IPS was set to bypass. Rebuilt IPS and left sigs at default settings and problem is still happening. I am not seeing any of the IPs that are having the problem in the Event Viewer or on the Events in the IDM.
Any known issues with the 5.1(2) that would cause this type of problem?

I don't know specifically, but I did notice that 5.1(3) was released today.

Huge speed drop and connection problem when answer...

About 2 days ago my internet speed dropped hugely and it's almost now unuseable. I've run a speed test and the results are below. Any idea on what to do to get this resolved?
Also, every time I answer a call or disconnect a call the broadband connection is los which is very annoying! Again, any ideas about thats causing that?
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
102 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 102 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2432 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps

AndyMc what you have supplied is the wireless connection rate between the router and your wireless adapter this is not related to anything from Bt. This is the connection rate which I am sure would be related to a channel issue more than the connection dropping. Here is a link to the help site that will assist especially the link with regards changing the wireless channels. http://bt.custhelp.com/app/answers/detail/a_id/11381/c/346,1887,1889
Make the change and then disconnect and reconnect the wireless and notice if the connection rate changes. I am sure you will get some interesting results. A good little tool you can use is an utility called inSSIDer just do a google search and install that, it will show you where there may be a conflicting channel issue, the non shared channels are 1.6.and 11. If you need to diagnose the dropping connection problem then that is a different issue to the connection one.

IPhone 3gs reception and connection problems, HELP!

My iPhone 3GS is having mutiple issues, including battery life, making and receving calls, making and recieving texts, and connecting to the internet. Lots of calls that people try to make to me never show up, and ones that do drop. It takes a few trys to get my calls to go out. Texts are the same way. Internet is sluggish and has trouble loading things without WIFI. My phone also has an overall sluggish-ness.

I tried again to restore last night. But now, restore wont complete. An error comes up after the firmware download to the phone. Now the phone is in recovery mode?
I went this morning to the Apple store - no appointment, silly of me :\. they they didn't have any open appointments today, so I made one for WED Morning, untill then, I will pull the sim card and put it into my trust old Blackberry curve

EP to R3 config and connection Problem

Hi
I am using r3 system for workflows my workflow scenario is completed, I got the data in SBWP tcode in inbox.After that i need to pass the data to Netweaver EP in UWL (Univercel Work List). How to configuretion and connectivity EP to R/3 and how to pass the data in UWL(Univercel Work List).Send me the Detailed steps with Screen shots.
Regards,
Hari

Hi,
You can have a look at this link:
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/a3461636-0301-0010-3787-978f5ac8bd45&overridelayout=true
Regards,
Niraj

Sync and connect problem

i keep trying to get sync and connect to work and it keeps giving me the same error
"We are currently unable to complete your request, please try again later. If you continue to get this message please contact technical support at support.vzw.com "
i have a verizon blitz as the phone and i running backup assistant too. thanks

Hello Ohefoeshow,
Are you using your device to try to activate the Sync and Connect? If so, you will need to do so from a computer at the designated website. The Blitz is not Sync and Connect compatible. You can navigate to www.vzw.com/sync to set up and manage the program. Once you sign into your My Verizon site at the link above it will automatically prompt you to agree to the terms and conditions and begin the process of setting up you email account(s). Please let me know if you have any additional questions. Thank you.

Fixing Fan Noise Created Keychain and Connectivity Problem

This will kind of be long so bare with me...
I occasionally will get the dreaded "fan running out of control/noise" scenario with my Power Mac G5 Dual 2Ghz (Mac OS 10.5.6). I usually run through the usual steps, re-set PMU switch, re-set nvram, run repairs with Disk Utility, boot up under a different startup disk, etc. Eventually something works and the fan returns to normal. This time around none of those steps worked but after 20 minutes the fan went back to normal by itself. Go figure...
At the same time this was happening, my computer would not connect to the Internet. The router's (which is connect to a cable modem) status lights said I was connected but my computer could not automatically get the DHCP information nor could it reach the router's control panel via Safari. I have a PC also hooked up and it was connecting to Internet fine and it was able to access the router's control panel via Firefox. At this point, I was hoping the ethernet hardware was not going bad.
Not only that, I could not access my keychain formation. When I selected any items and tried to show password, it gave me the error message about unable to access keychain item. I ran First Aid on the Keychain and it reported no problems.
My main startup disk is running Mac OS 10.5.6. This version of the OS has been running fine for the past couple of days before all this happened. I have a second startup disk which has Mac OS 10.4.x installed. I tried to boot up with that startup disk (OS 10.4.x) and the computer was able to connect to the Internet fine. That ruled out the hardware. I booted up with the main disk (OS 10.5.6) again. Surprisingly enough I had Internet connectivity again. My keychain was almost back to normal. The only problem is that for any item I select to show password for, a pop up window appears saying "Keychain Access wants to user your confidential information stored in "xxxxx" in your keychain. Once I select the Always Allow button the information is displayed.
So my questions are:
1. Why did my computer "refuse" to connect to the internet in this odd manner?
(BTW -- I am using OpenDNS with the router, could this have contributed to the connectivity issue?)
2. Why did booting up with a different startup disk seemingly corrected the problem?
3. In the Keychain, is there a way to apply "Always Allow" as a group instead of one by one?
4. Is this an unforeseen side effect of updating to OS 10.5.6?
5. Could any of this have been avoided?
Thanks.
Message was edited by: Carlton Chin
Message was edited by: Carlton Chin

FYI to all the helpful folks here (and any looking to shut their jet engine off as well): Flashing the BIOS did the trick.
First I had to find a website with DOS OS files and put those on the USB instead of Vista. Oldie but a goodie, but at least it booted! No other versions would.
I had been intending to use the WinPhlash utility that Lenovo supplied with the BIOS update but since I was booting from DOS that was useless. However, I found a DOS version of it and used that instead. Boom baby! Flashed and rebooted.
It did take two boots to get it back to normal (first one gave very alarming messages about no operating system being found but I think it was just a remnant of the reboot that was triggered from the DOS session). A second boot returned life to normal and blissful silence from the server. And I was finally able to get the model and serial number back in there to get rid of the bootup message it throws for that too.
Ahhhhhhh.
Thanks to all for the hints - I believe I had gotten the idea of flashing the BIOS to solve this from some other thread I found here. This is a very nice forum to have bookmarked.

DB adapter and connections problem (Software caused connection abort)

Hi all!
I've heard about some problems of BPEL with database pooling and restoring the connection to the database. I think I might ran into a problem linked with this issue.
I have a process with a DB adapter that executes custom SQL (SELECT I.SEQ.NEXTVAL FROM DUAL). Yesterday everything worked fine. Over the night the database has been restarted. Today, when I try to execute the process I receive this error:
<fault>
-<remoteFault xmlns="http://schemas.oracle.com/bpel/extension">
-<part name="code">
<code>17002
</code>
</part>
-<part name="summary">
<summary>
file:/C:/Oracle/OracleAS/bpel/domains/default/tmp/.bpel_process_1.0_e83588e1ecab6f4899d99f7f74afd076.tmp/MyNextVal.wsdl [ MyNextVal_ptt::MyNextVal(MyNextValInput_msg,MyNextValOutputCollection) ] - WSIF JCA Execute of operation 'MyNextVal' failed due to: Pure SQL Exception.
Pure SQL Execute of SELECT I.SEQ.NEXTVAL FROM DUAL failed. Caused by java.sql.SQLException: Io exception: Software caused connection abort: recv failed.
; nested exception is:
ORABPEL-11633
Pure SQL Exception.
Pure SQL Execute of SELECT I.SEQ.NEXTVAL FROM DUAL failed. Caused by java.sql.SQLException: Io exception: Software caused connection abort: recv failed.
The Pure SQL option is for border use cases only and provides simple yet minimal functionality. Possibly try the "Perform an operation on a table" option instead.
</summary>
</part>
-<part name="detail">
<detail>Io exception: Software caused connection abort: recv failed
</detail>
</part>
</remoteFault>
</fault
I don't believe the problem is in using custom SQL but in establishing new DB connection (I'm not a DB expert so I don't know exactly the problem).
Can anyone please explain something about this and what should I do to ensure this error doesn't repeat?
After restarting opmn the process is executed successfully.
Regards!

Are you using locally defined datasources (setting in wsdl of the dbadapter) or have you set them up at the application server (managed) ?

Unable to use recently downloaded fonts, CC sync issue and connection problems.

Today was especially interesting.
CC would say it could not connect and to retry connection, when I clicked retry connection is would fail, over, and over - I waited 15+ minutes for it to finally connect only to tell me "Coming Soon: CC will deliver fonts from Typekit to your desktop"? https://www.dropbox.com/s/5yci79zv3opmx12/CCForgotFonts.jpg < WHAT!? So now I had to search the Adobe forum to figure out why... More wasted time.
Solution: LOGOUT from CC pref and log back in, then click the resync button tucked down at the bottom corner... No Auto-sync? No notification that my syncing was not enabled; Really?
Shouldn't it be a little more intellegent, maybe remember that I just downloaded these fonts and to perhaps give me 30 days before asking me to login to verify If I still had an active CC account in order to use the fonts? This is starting to wear thin.
Everyday I have to make sure I login to CC because if I don't I may not have a function or font. Then there is the licensing I have to accept each time because I logged out; each time!
(I have deleted folders and reinstalled CC to 'fix' this, only to have it stop working after a day or two, even on a local administrator account and domain admin account)
I'm just thankful I do not travel anymore because I couldn't with CC. I would have to install CS6 in order not to worry, that should say something about this new Adobe model.

Autodiscover does resolve the details correctly but I do have two warnings saying that "The name on the security certificate is invalid or does not match the name on the site". One is showing for exchange1.mycompany.local and the other one is showing
for mail.mycompany.com
A few things:
Pls verify that you have changed all InternalURLs to + AutoDiscoverServiceInternalUri in ClientAccessServer. This is needed since you don't have the servers FQDN in your certificate. See
KB940726
Your URL for ActiveSync is wrong. It should be
https://mail.mycompany.ca/Microsoft-Server-ActiveSync
Not related to your problems, but we can see that you running Exchange 2013
RTM
--> AdminDisplayVersion: Version 15.0 (Build 516.32)
You really should be on
CU2 or
CU3
Martina Miskovic

VoIP and connection problems

Hey everyone, I have some problems with my (relative) new EE broadband connection (~6 weeks old). Although the BT speed test shows good results (10 up, 1 down, only ping seems a bit high, about 50ms) all voice services (like VoIP, Skype, Google Hangout) are completely unusable as I can't understand my my counterpart. I tried many factory resets on my BrightBox and tried to turn off the firewall but it didn't helped. Another problem (that may be related?) is that from time to time (sometimes once per day, sometimes twice) I can't reach any websites from my devices (can't even ping them), but the BrightBox says it is still connected. When I restart the BrightBox everyhting works again. Any ideas what could be the problem? Thank you! Time Connected: 15:42:46 (manual restart), nothing unusual in the logs, my ADSL Status: ADSL STATUS
This page shows information about your ADSL connection if applicable.
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1187 (Kbps.)
Downstream 11863 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.1 dB 6.5 dB
Line Attenuation 16.8 dB 31.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.8 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 5032 42
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 11420 80
Interleaved Path HEC Error NA NA
Error Seconds 2058 21
Statistics
Received Cells 26366448
Transmitted Cells 2181922

My ADSL2 broadband used to be 8Mbps down/1Mbps up (yours is 11Mbps down), and I didn't have too many problems with VoIP. I wonder if the backhaul from your exchange is overloaded (ie there is high contention)? I would expect quite stable pings from a site like the BBC. What is your speedtest like (try going to http://www.speedtest.net or http://speedtest.btwholesale.com/ from a PC preferably connected via a wire to your router rather than WiFi). Your line should be capable of roughly 10 to 11 Meg down and 1 Meg up. If you see much less than this then you may have contention problems. RegardsPeter PS: Your router shows "Fast path" but I know that the Brightbox 2 sometimes tells lies. Mine was showing that recently when it very definitely had been interleaved due to a line fault. This will add maybe 10ms to pings but should not affect transfer speed too much.

Sad face and connection problems

When I turn on my iPod, it shows me the Apple logo and then the sad face. Then it turns off. When I connect it to my Mac, it doesn't show up on the desktop and on my iPod's screen, it repeats the Apple/sad face sequence. When I plug it into my recharger, it repeats the Apple/sad face sequence. I would restore it, but when I run iPod Updater it is useless because my iPod won't show up on the desktop. I've had this iPod for a long time now. I haven't changed any software. A few weeks ago, I was with my friends. We wanted to play haki sack so I put my iPod in my jacket pocket and put it GENTLY on the floor. Later, we moved location and my friend took my jacket for me. I'm not sure if it was dropped, but I have dropped it once in the past. After that day, my iPod would freeze randomly while playing a song and I would have to restart it. Now, it is dead.

You can try this link regarding the HDD you can run tests on the HDD to check it for problems click the link
http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/

TNS: Packet mismatch and connection problem

Hi friends,
Please post a solution to the following situation..
Environment :::
Network :- Win'NT 4.x with Netware 4.x gateway
Client OS :- Win'95
Application s/w :- Forms#5.0
RDBMS :- Oracle 8.0.5 on NT
Problem :-
When I am working on client machine, some times the system is
reporting the error "TNS: packet failure, not connected to
oracle"
This problem is occuring in a irrgular intervals. Please post
the possible causes.
Have a nice day.
Suneel Kumar dasari
null

When you say the Oracle registry, do you mean the Windows System registry? You should set the System PATH and TNS_ADMIN in the Environment Variables in Windows. Please try that.

Broadband Speed and Connection Problem

Since the 03/03/11 I have has problems with the speed and stability of my broadband connection.
The IP profile of my connection has now become significantly smaller than my downstream, suggesting that my line had become unstable.
I have checked the internal wiring, the micro-filters and the router, and changing any combination of these does not re-stabilise the line nor offers any speed improvements.
The downstream listed below has gone down over the last couple of days, once again suggesting a line fault somewhere.
I have contacted BT support about this issue via email.
If anyone else has any ideas of what I could try to help sort this out, I would be very thankful
Hopefully I have provided enough information below to allow any sort of diagnosis to be made, but I'm placing my bets on a line fault caused by the bad weather lately.
Speed test (via speedtest.net) gives the following values: (Download: 14.2 kB/s) (Upload: 35.8 kB/s) (Ping: 492ms)
Problem persists on WiFi and ethernet.
Connection Information
Line state
Connected
Connection time
0 days, 02:44:00 (**due to dropping the connection)
Downstream
1,024 Kbps
Upstream
352 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.2 dB / 8.0 dB
Line attenuation (Down/Up)
53.0 dB / 29.0 dB
Output power (Down/Up)
1.8 dBm / 0.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
7863 / 929
CRC Errors (Down/Up)
27806 / 1001
HEC Errors (Down/Up)
120687 / 1324 (**extremely high)
Error Seconds (Local/Remote)
4628 / 1088

Hi
results from the BTlineTest
Download speedachieved during the test was - 109 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :3584 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
No idea why it says "135 kbps" as im obviously getting nothing near that.
One example is "counter-strike" online multiplayer game, when i load it, my Latency is at a normal 40-50.. then it shoots up to 5-600, making it unplayable.
Maybe its the exchange i dunno, might just sort it-self out in the next couple days, but its been 3 days now so im a bit concerned.

SSID Broadcast in WLC4402 and connecting problem.

When there are multiple wlans in the preferred networks list and I disable SSID broadcast, Windows XP client would not connect to network even if it`s first in the preferred network list. If I enable broadcast, connecting to network works just fine. Have anyone solved this problem?

Typically I see that issue with only some wireless cards. Turning off SSID broadcast doesn't really gain you much in the way of securing your network. There is freeware that can find the SSID of your network with the broadcast off.

BT INFINITY AND CONNECTION PROBLEMS

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