BT Infinity and IP Camera

I've just bought a wansview ncb541w IP Camera.  Got it working on laptop on the home network but outside of this (on mobile for instance or another pc not on my network) I am having trouble.
I've tried to set up the port forward on the router BT Hub programme but it aint working.
I've read that BT port forwarding doesnt work or there are problems.  Can anyone advise? 
If BT Infinity cannot support this I am happy to move providers as this seems to have been kicking around for too long without resolution. 
Does anyone have a fix or know what the problem is?
thanks

There is some help on this page. It does work, but your camera need to have a static IP address on your home LAN.
Port forwarding problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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