Bt infinity and phone line

hi all im looking to get bt infinity. i have a bt line but its not active as i was with talktalk and had it cancelled does this mean i have to pay to have it activated and take out line rental with bt
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You may want to read the feedback and complaints about BT Infinity on this forum and others before moving away from you existing service. I wish I had.
http://www.google.co.uk/search?rlz=1C1GPCK_enGB365GB365&sourceid=chrome&ie=UTF-8&q=bt+infinity+poor+...
http://www.google.co.uk/search?rlz=1C1GPCK_enGB365GB365&sourceid=chrome&ie=UTF-8&q=bt+infinity+poor+...

Similar Messages

BT Infinity and second line

I am having infinity installed on monday along with a new second phone line, i cant seem to get a straight answer from anyone, all i want to know is will the second line and my infinity be installed on monday or will i have to wait a week or two for the new line to be setup.
I have rung customer service and they said the whole installation will be done on the same day.
I did order on the 13th March if that makes any difference.

The majority of issues being reported on these forums with regards to installation relate to people who are transferring their existing line from another provider back to BT. Who then find there is a delay between transfer and Inifinty installation.
Don't think I have yet read an issue related to delay on a new line. Hopefully your be ok.
BT Infinity (EASTF) 58.93/15.94 Mbps [IP Profile: 60.8/20 Mbps] using Openreach Modem & Billion BiPAC 7800N

BT broad band and Phone line

Over the last few weeks I have had massive problems with noise issues on the phone at the same time my broadband keeps timing out.
I phoned BT who asked me to speak up over the phone because of the noise, they then checked the line and told me nothing wrong it must be your phone. So I bought a brand new phone and then tried again same again you have a hissing noise and I can hear faint noise of people speaking, then a loud click and the phone line goes dead.
At the same time as this my broadband keep taking ages to connect to anything it just goes on and on and on before telling me it's timed out, this is a long going issue, a few weeks ago it was suggested I try a cheaper method of broadband because it may be better, I agreed so long as it worked better, I lost all contact and could not get on to any site.
I contacted BT who told me today a line check it always came back OK.
Then I was told to take the front of the box off at the phone connection to look if the wires were connected I refused so they said you must have a bad phone so I bought another one, second one, still same problem.
I phoned BT 150 to get through to India who complained they could not hear me through the noise twice then I get cut off. After I phoned again they came up with another great idea I buy another phone.
I now started to lose my temper and asked to be put through so I could close my account while speaking to this nice lady who tried to help my phones line goes dead, phone up again get through to somebody else who says he will look into this, bang the line goes dead. I get a phone call saying they have looked at the line nothing wrong with it and he says he cannot hear any issues with the line. At the same time my Broad band starts to work.
So I get told they will phone me back to see if my line is fixed after three weeks of a nightmare with my phone and my broad band I'm tired to say the least, worse I do not like being made to look like a fool.
If there is issues with the line I expect people to say OK we will look at it fix it, not you may have to pay £99 to have an engineer look at it.
Being disabled my phone is my life line so is my broadband.

hi checking the phone in the test socket will eliminate any internal wiring problems and if the noise is still there then you would not be charged for the call out also closing your account would not solve the noise problem as it will follow you to any other provider
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Sky Search and Phone Line

Hi looking for a bit of help and advice please My mum has a sky plus hs box which is now getting on in years and recently it has started playing up a bit ie it keeps freezing up, the search facility is unavailable on the epg and shows we have on series link don't always record each week etc etc. The other thing is we don't have e phone line connected as when it is connected it causes a lot of interference on the phone line. I have tried different filters and splitters etc etc but to no avail. Would the fact I don't have the phone line connected be the reason why I am having the above problems? Thanks Damian

The phone line not being connected will cause none of the issues above.

Prism tv and phone lines

We recently had prism tv installed. I asked the tech if the phone lines would be ran through the prism as our phone lines went out three times during the install. He said no they ran separately. As it turns out, my suspicions were valid. My phone lines are echoing now and sometimes squeal. When the power goes out, so do our phone lines. Any way to disconnect the two? Or do we need to cancel prism tv.

Prism tv is Century Link, not Verzion Fios................

Please Help!!! I have a delema about my new 3gs and phone lines! ANYONE plz

I just recieved my new iphone 3gs that I got thanks to my step dads upgrade, I now have a problem because I am trying to use it for my number but when I get to itunes to ativate it shows my step dads number. Please tell me how I can get around this. I tried putting my old sim in, I tried calling att and they said they would take care of the number situation but they did nothing about the number showing up wrong in itunes. Thanks

Same issue. I upgraded my daughter's phone, prior to ATT's announcement of its modified upgrade policy, thinking this well could happen but figuring, what the heck. I am not sure there is a way "around" this, since AT&T are entitled to make sure the terms of their purchase plan are respected, but if anyone has a way, would love to know it. Otherwise, I'll just wait a few days for the next one to show up.

Pre2 horrible echo and phone line drop

Having the new Palm Pre2 for about 2 weeks now and face 2 problems:
1. the remote side it getting a horrible echo. Mainly when the headset is connected, but less when using the plain phone
2. The phoneline drops after a few minutes. ( Yes also when the battery is charged).
Anyone facing the same problem?
/Gerrit
Post relates to: Pre 2 p102ueu (Unlocked EU)

I have exactly the same issue. Used several wired headsets, the all give a echo on the other side.
Tested yesterday with bluetooth headset. That seems somewhat better, but is off course a real battery drain.
Would be great if they could fix this fast!
Walter

I have been on hold on your chat service and phone line forever - cancel my auto renewal immediately - adobe exportPDF. I mean immediately.

Your marketing strategies are unconscionable.
I have been trying to cancel my Adobe ExportPDF "auto renewal" (pfft) for an hour now and can't reach anyone. I am a busy man, and this time is costing me money.
I want it cancelled now.

Hi leej97822608,
I'm sorry that you had difficulty getting through to Customer Care--we certainly don't want that experience for our customers. I've checked your account, and it looks like you've already canceled.
Please let us know if there's anything else we can do for you.
Best,
Sara

Out of contract for phone line and broadband

Hello all!
After receiving a really rather large quarterly bill i thought i would see how much time we had left on the phone line and broadband contracts. Quite astounded to find that BB finished in August last year and phone line in October. I thought we were all in contracts of some sort or another?
In this position then, might i be able to negotiate some sort of deal on a new contract?
Thanks in anticipation,
Kim x
Solved!
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by rolling I mean month by month but important it is on standard terms and any previous discounts terminate with the contract so better to renegotiate a new cheaper deal asap if staying with BT - should only be 12month contract not 18month like new customers
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Phone Line Movement

I have an extension done on the front my house before I bought the property and when they installed BT Infinity my phone line ended being buried in the centre of the wall inbetween my frontroom and dining room, now I want to knock these rooms through but i don't know what I can or have to do about having my phone line moved as it is slap bang in the middle of the wall?

you will have to phone sales and ask them to get Openreach to move the line for you this will be chargeable
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Please help, noisy phone line think its a high res...

HI,
Just moved in and phone line / bt broadband was activated a week ago. Phone master socket is OpenReach branded.
I have the BT supplied broadband filter fitted directly to the test socket (just the adsl router and a single phone connected).
Using the 17070 quiet line test , i have varying volumes on hissing and noise on the phone. This varies between loud and intrusive (difficult to hear callers) to fairly quiet. This seemed to be better during the cold weather over last weekend, but is worse again this morning.
I can also hear adsl connection noise when the router was connecting, depsite being through the adsl filters. This lead me to find threads related to High resistance faults whcih I think may apply to me.
BT online fault test shows no fault found.
Adsl Stats:
I was supplied with a home hub 3A
Connection Information
Line state: Connected
Connection time: 0 days, 21:29:11
Downstream: 3.625 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 10.6 dB / 15.0 dB
Line attenuation (Down/Up): 32.2 dB / 16.0 dB
Output power (Down/Up): 19.9 dBm / 12.4 dBm
FEC Events (Down/Up): 2941 / 325
CRC Events (Down/Up): 12 / 45
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 79 / 30
Error Seconds (Local/Remote): 8 / 22
1. Product name: BT Home Hub
2. Serial number:
3. Firmware version: Software version 4.7.5.1.83.8.57.1.3 (Type A) Last updated Unknown
4. Board version: BT Home Hub 3.0A
5. ADSL uptime: 0 days, 21:31:21
6. Bandwidth: 448 / 3712
7. Data sent/received: 0.3 / 2.7
8. Broadband username: [email protected]
9. BT FON: Yes
10. Wireless network/SSID: BTHub3-KC3K
11. Wireless connections: Enabled, (802.11 b/g/n (Recommended)) 20 MHz
12. Wireless security: WPA and WPA2
13. Wireless channel: Automatic / 1
14. Firewall: Default
15. MAC Address:
16. VPI/VCI: 0 / 38
17. Line profile: Interleaved
18. Software variant: -
19. Boot loader: -
The home hub doesn't seem too good at keeping the sync, speed drops regularly and it maintains a high SNR.
My previous router was a Thomson Speedtouch 780, which provides a higher sync and much better stability. Presumably this is due to the broadcom chipset (would a home hub 3b also be better?)
Speedtouch stats from this morning:
speedtouch 4/12/12 08:45
DSL Connection
Link Information
Uptime: 1 day, 10:39:46
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5.120
Data Transferred (Sent/Received) [MB/MB]: 24,94 / 119,27
Output Power (Up/Down) [dBm]: 12,0 / 19,5
Line Attenuation (Up/Down) [dB]: 15,5 / 31,0
SN Margin (Up/Down) [dB]: 19,0 / 9,0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 158.090
CRC Errors (Up/Down): 0 / 68
HEC Errors (Up/Down): 0 / 62
speedtouch 04/12/12 09:30
DSL Connection
Link Information
Uptime: 1 day, 11:25:26
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5.120
Data Transferred (Sent/Received) [MB/MB]: 28,90 / 129,91
Output Power (Up/Down) [dBm]: 12,0 / 19,5
Line Attenuation (Up/Down) [dB]: 15,5 / 31,0
SN Margin (Up/Down) [dB]: 19,0 / 4,5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 171.051
CRC Errors (Up/Down): 0 / 68
HEC Errors (Up/Down): 0 / 62
As your can see theres a wide range in the SNR figures, although the speedtouch is much better at holding the sync and not dropping the speed.
Given the line attenuation at 31db, I would have expected a higher sync rate. The estimated line length of ~2.2km from kitz.co.uk seems to be about right.
Any advice appreciated, including how to report this fault to the right people.
Thanks
Jon

I'm suspecting that I will be getting billed for the last engineer visit ( as he couldn't find a fault and therefore said it must be my equipment). I can't afford to pay one fee let alone 2 if I report it again with the same result.
However since the visit, the occurrences of the intermittent noise on the line have been fewer and further between. This morning however, after listening to a 1571 message I heard more noise so I did a quiet line test to see. Initially the line was quiet, but then I heard some quit noise and then a ringing sound (like when you dial a number and it rings remotely) as if I had made a call. The "BT Quiet line message" cut in but I could still here the ringing underneath. I waited to see if I would be able to hear if someone answered but the ringing stopped after a while and I couldn't here a voice so I don't know if they answered or it rung off.
Is it possible my line is picking up the ring tone from another line?
Also, when the engineer arrived he initially said his test had shown a fault and that water must have got in somewhere. However when he removed my filter/phone/router from the test socket, his tests then showed no fault. Is it possible the fault only shows up when the adsl is active. Back when the line was first active I could the router negotiating (even thorough 2 filters) although this doesn't happen now.
Moving on to the adsl side of things, Currently my stats are:
DSL Connection
Link Information
Uptime: 0 days, 11:48:54
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5.440
Data Transferred (Sent/Received) [MB/MB]: 9,61 / 39,04
Output Power (Up/Down) [dBm]: 12,0 / 19,5
Line Attenuation (Up/Down) [dB]: 15,5 / 31,0
SN Margin (Up/Down) [dB]: 20,0 / 5,0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 1.384
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Interleaved.
With the BT Home hub (3a) the connection would drop peridocally, so I'm using my Thomson 780wl which hold the connection better and also shows less FEC errors than the HH.
I think the connection speed and the interlacing are poor given the line attenuation. The line length is about 2 - 2.5km, underground from the village to the exchange, overground to the house. No cabinets directly connected to exchange.
I've been monitoring signal to noise ratio and have noticed something odd:
This happens every day, in the same pattern. Its not interference from any internal wiring or appliances or heating etc. I understand that noise changes over time but this is a 5+ DB drop is this normal?
Any advice?

Broadband and phone

I just got my broadband and phone line put on today. I am getting my Internet but not my phone I have tried plugging my phone into the box at the wall and still nothing and when I have tried to get into my bt account it is saying
Your username and password have not been recognised, please try again.
But I have used my login to sign into bt yahoo so I cant under stand how my line can be working for my Internet but not my home phone line.
Can anyone help please?

Hi Sacha85,
Thanks for posting. Activation can take up to midnight for some services. I can check it for you. Drop me an email to [email protected] with your account details and a link to this thread for reference.
Ta
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

How do I get internet and phone to cabin in garden...

I have built a cabin about 90' away from my house in the garden. How can I get an internet connection and phone line
to the cabin? I have a router in the house but it gives a weak signal down that far. Can one run a phone line down and use this for the internet? What kind of wire? Etc!
Replies much appreciated!

The simplest solution if you don't mind running cables is to run a long phone extension, and a long ethernet cable for the broadband. If the cables will be exposed to the elements, make sure you get exterior grade cables.
Phone line would just be the normal twisted pair phone cable. Ethernet would be Cat5e or Cat6.

HT1178 I have BT Infinity at home with the BT modem connected to the phone line and then to a BThub which delivers the wif signal. I have purchased an airport extreme to improve wi fi strength if how do I connect up to hub it states connect modem to WAN o

I have BT Infinity at home with the BT modem connected to the phone line and then to a BThub which delivers the wif signal. I have purchased an airport extreme to improve wi fi strength if how do I connect up to hub it states connect modem to WAN on back of Airport Extreme.
Instructions do not mention connection to BT Hub and the BT modem has only one output which you dicsonnect from Hub and connect to airport extreme leaving. Once you do this Hub has no signal.
How do I rectify
Paul

you can also set up the Airport extreme to extend the wireless by hitting the wireless tab in the airport menu then click the drop down menu to select extend
Apple's "extend" function is a proprietary setting that was designed to only work with other Apple routers.
It would be extremely unlikely that this setting would work with a BT product, or any other manufacturer's product for that matter.
But, I haven't tested this with a BT product...and I suppose anything is possible.
Still, I would be extremely surprised if this worked.
The AirPort Extreme might "join" the BT network if you try this......but the AirPort does not provide any additional wireless signal coverage when it "joins" a wireless network. In fact, it really does nothing when it "joins" a network except enable the USB port.

Phone line and infinity

Hi all
Please excuse this question as to some it may be glaringly obvious, but I have been interested about Infinity and VDSL on a phone line.
Scenario: Customer lives 2km from the exchange. New FTTC cabinet is installed 100m from the customer.
This means that the VDSL signal only has to travel the last 100m (or thereabouts) to the customer.
It would not be good to "energise" the whole 2km of cable with the VDSL signal so is there some kind of filter to stop the VDSL signal going back up the 1900m "pair" to the exchange?
Thanks
ptan
Solved!
Go to Solution.

The way I understand it, and the most efficient way too, is:
From the exchange, an optical fibre bundle runs to the cabinet. This transports both broadband and voice service - it's got enough bandwidth for everything and then some.
From the cabinet, copper twisted pair wires run to every house serve by that cabinet. There is a DSLAM in the cabinet which interfaces between the optical fiber to the exchange and the copper to the house, for the VDSL2 service.
So the VDSL2 is from each house to the cabinet, and from the cabinet an optical fibre bundle runs to the exchange. Meaning there is no more a live copper wire connection from exchange to cabinet - this would be redundant.

Bt infinity and phone line

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