BT Infinity and VPN problems

Hi
Can someone please help me. I am completely non-technical, so any responses need to be idiot proof or I won't understand.
I recently changed from Sky to BT Infinity because of slow Internet speed.
I often work from home. The computer is government property so VERY secure. I believe there is something called a VPN connection??
When I had Sky I had no connection problems. Since BT installed their system I cannot connect to the Internet (Wireless or via Ethernet cable). My personal devices all work OK, so BT say it is my work equipment that is at fault.
Our technical dept at work say that the laptop is fine, so they can do nothing, and it must be BT that has the problem.
I tested the connections in the office and my computer is fine. So my router is fine and my computer is fine, but they don't seem to 'see' each other.
Now the weird bit. When I search for networks in my area I can see mine as well as two others in the vicinity. Mine is password protected and I cannot connect to it. The two others are not password protected and I can connect through them. I do not want to piggyback onto my neighbour's broadband.
How do I get my computer to connect to my laptop?
Thanks in advance.

If you change the wireless encryption on the home hub 3 to WPA only, that may help. Its possible that the laptop drivers are out of date, and cannot cope with WPA2 or mixed WPA2/WPA.
More info in this link.
Wireless problems and things you can try, to resolve them
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Wirless and VPN problems

Prob 1 - I have AOL internet and a Belkin router. Mac connects to the router, but when I open a webpage it can't seem to find an internet connection. I plugged in my ethernet plug and got in to the router settings, and it lists my windows laptop, my iphone and a blank host as connected (I'm assuming the blank is my mac). The iphone and windows laptop work fine. Even the mac worked fine at first, but it seems to be quite temperamental. I was actually surprised at first as to how quick the mac just connected and got going.
Prob 2 - Trying to set up a VPN to my university network but it keeps telling me the "IPSec shared secret" is missing
Please help! Thanks.

problem 1-
i'm a little unclear about the details of 1. "it worked at first..." "can be temperamental..." if it works sometimes but not others, it could be signal interference...
when i've had problems connecting to the wireless router, it turned out to be interference from my cordless telephone or another wireless device. it took me a VERY long time to figure that out because it was intermittent, only when the cordless phone was on and near enough to the computer.
regarding configuration, once a router is between your computer and the ISP, then the network settings on the computer must change to route everything to the router and not try handle all aspects of the connection... i don't recall everything i changed for that to work when i set it up years ago. if you have any security enable on the wireless router, the mac must be configured accordingly... you would likely set your mac to use dhcp instead of a static ip address... it seems to me that there was something to change regarding the dns info, but i don't recall... anyway, it you may need to change something in the network configuration to work correctly with the router... sorry i can't be more specific.
regarding 2-
the destination normally configures a file which has vpn connection/security information. it has information like a password to connect to the vpn server, which is different than your password to connect to a network in our institution... you may need to find the options they are using for vpn, to turn on or turn off "IPSec"... where i work, the IT dept configures the client files and we must use those. they do not give out the connection information directly for us to configure ourselves... so you should talk to whomever handles remote connections at your university... because they might do the same...
hope it helps...
good luck-

BT Infinity and VPN

Hi guys,
Just wondering if anyone here uses VPN software for using BT Infinity at home? I was a few articles about internet security and a lot of folks are using them now. Just wanted to get some thoughts on this.

I have the same concern as nickyboy. I'm looking to go Infinity to replace my two current lines, but don't want to shoot myself in the foot regarding working from home.
My company laptop uses Microsoft VPN to connect back to the office network, and I have had mixed results in the past. Orange's (ancient nowadays) Livebox works fine, but BE's Thompson router doesn't support Microsoft VPN with the current firmware. I had to downgrade my brand new router to the previous firmware before I could use it - not ideal.
I chatted online with one of the Chat Team just now, and he was unable to give me any better answer than "it should be ok". When I asked to speak to someone for a firmer answer, I was told I could "check with the Technical Support ... Once you have placed your order". When I pointed out that would be a bit too late, he said "you will be able to cancel the order at anytime". So, the suggestion is: place an order, ask Technical Support, and then cancel the order if you don't like the answer.
Pretty rubbish, I would say.
Is there anyone out there who already has Infinity, who is able to contact Technical Support to get a definitive answer?
Or, come to that, does anyone from Tech Support watch these forums?
Thanks,
Ian

BT INFINITY AND CONNECTION PROBLEMS

Hello
I have just had BT Infinity Installed. Whilst the Wireless Connection works on a mobile phone and a Kindle, I am having trouble with my laptop. With both Chrome and Internet Explorer, I am unable to connect to the Internet at all, despite my connection to the modem being active. I am getting a DNS Server Message, "The server at www.website.com cannot be found because the DNS lookup failed."
Please can someone advise me as to how I can solve this.
Thanks.

Glad its been fixed
BT Infinity (EASTF) 58.93/15.94 Mbps [IP Profile: 60.8/20 Mbps] using Openreach Modem & Billion BiPAC 7800N

JMF and VPN problems

We are writing an application which streams audio from a GPRS connection thorugh a VPN-tunnel to local computer on a NAT network. Regular TCP and UDP traffic is transmitted and received as can be expected. All RTP packets are however not received at all (according to my program and ethereal), even though it works perfectly when both computers are in the same LAN. Strange.
Does anyone know why this may be, or have a suggestion what to do?

You will have to monitor packets at both ends.
RTP is always an even port number, and its matched with an RTCP odd number always 1 more than the RTP number.
I would suspect that the VPN is changing the port numbers, example:
VPN may retransmit the RTP to an odd port number say 2223, which will not work.
VPN may retransmit the RTP 2222, and RTCP to 2243 which will not work.
example RTP may be 22222, 3334, or 12346
RTCP must then be 22223, 3335, or 12347
Ethereal is your friend!!

Android 4.4.2 KitKat - Bugs - VPN problem/lockscreen options not working/Walkman Shake not working

With the new KitKat update (20.1.A.0.47) trying to open VPN from Settings, the Settings app crashes and restarts. Due to that, in Security, the None and Swipe lockscreen options are disabled, leaving PIN, Password, and Pattern the only options. Why is that / is it ever gonna be fixed?
Oh and it didn't happen on 4.3... Now, when a music is playing in Walkman, when pressing the Walkman button and shaking the phone as I did on JB will pause the song, as if I didn't shake the phone. On Jelly Bean, this feature worked. This should get fixed too.

Hi guys, sony seems to have solved the problem in an update in...india. I only found that and not tested yet : http://www.xperiablog.net/2015/05/22/small-update-rolling-for-xperia-e1-20-1-a-2-19-and-e1-dual-20-1-b-2-29/ It solves the lockscreen and VPN problem. Test and say if it works or not. I hope they will relase an european version soon.

BT Infinity and Wireless VPN

Since installing BT Infinity 2 days ago my Company VPN connection is lost every 10 minutes or so ("Secure VPN connection terminated locally by the client. Reason 412. The remote peer is no longer responding). No problems have been reported by other Company users and when using an Infinity LAN connection or even my mobile BB dongle I have a continuous, stable connection.
After repeated calls to BT who told me they didn't support VPN queries my VPN suddenly became stable for a while but I then lost the BT Vision On Demand. That has now come back after further calls to BT but so too has my VPN disconnect problem. This is definitely caused by BT's hardware/software settings but I get the feeling that nobody in BT IT Support has the knowledge to deal with the situation.
BT's Home IT Call Service help line was singularly unhelpfull (see also list of complaints on other threads) but most importantly does anybody understand how VPN connections are maintained between the client computer and remote peer in order to help me resolve this issue. Has anybody had a similar problem and more importantly found a soloution?
It is very worrying to see the number of queries regarding BT Infinity and I wish I had found this site before installing Infinity which will certainly be going back if it is not sorted in the 10 day cooling off period.
regards to all and hoping for help
Colin

Thanks for both of those. I tried replacing my HH3 with an HH1 but I think that because my service has now changed to Infinity the HH1 is no longer supported (or vice versa). Either that or the new main box that was fitted is not compatible with HH1
I have just had a 6 hour stable LAN connection to my Company VPN using a Cisco VPN Client v5 and so the router itself is working fine. It is simply the wireless connection to VPN that keeps stalling ever since Infinity and HH3 were installed. Wireless directly to the Internet works fine and so too does my BT Vision.
I am about to try the wireless VPN again now that I have finished work. What I find pretty frustrating is BT's lack of activity in sorting out the problem. I am simply told that after installation there will be a 'Transition Period' during which Line Speeds are being changed but what is the purpose of changing Line Speeds, Settings and Channels with no feedback from the user?
Thanks again for your response.
CY

Questions regarding Outlook Web App, Remote Desktop, Remote Web Access and VPN Access

Hi there,
I want to ask a series of questions regarding Outlook Web App, Remote Desktop, Remote Web Access and VPN access and was hoping whether you could help me. Below are my questions to ask you.
Outlook Web App - What do I need to configure in order to get my Exchange account to work with the OWA app on my iPhone? Is Office 360 required on the server that hosts Outlook Web App in our organisation? When I configure the settings and
connect I get the following message "couldn't connect - We couldn't connect to the server. Check your information and make sure it's correct." I can connect with other devices using Outlook Web App.
Remote Desktop - What do I need to configure in order to connect to my computer at work using Remote Desktop on my Windows Phone? When I configure the settings and connect I get the following message "Connection error - We couldn't connect
to the remote PC. Make sure the PC is turned on and connected to the network, and that remote access is enabled. Inquiring minds may find this error code helpful: 0x204" I can connect with other devices using Remote Desktop. There are currently no
RD Server settings in the Remote Desktop app on the Windows Phone and the only way I'm to connect to my PC at work is via Remote Desktop and not to be confused with the one by Microsoft, however the app is on a trial basis and times out every 5 minutes and
can only be used once every hour unless I purchased the app for £2.99 off the App Store but would ideally like to use the Microsoft Remote Desktop app though.
Remote Web Access - What do I need to configure in order to get Remote Web Access on my Windows Phone using a URL? When I log in using a URL I get the following message "There is a problem with this Web page. Please contact the person who manages
the server" I can connect with other devices using Remote Web Access. Also how do you enable the background option for Remote Web Access? I know how to do this in Remote Desktop but not in Remote Web Access. Remote Web Access works on PCs regardless
being onsite and offsite and on my iPhone, the same issue also occurs with my Nokia 5230s regardless of whether I'm using Opera Mobile or Mini or the latest Nokia Browser.
VPN access - How do you configure VPN access on a Windows Phone using VPN? I cannot find the protocols PPTP, L2TP, SSTP and IPsec in order to configure VPN access on the Windows Phone apart from IKEv2.
Many thanks,
RocknRollTim

Any help would be much appreciated.
Kind regards,
RocknRollTim

Server 2008R2 mapping to shared folders fails users of Windows 8.1 but seems OK on Windos 8.0 and no problems for Windows 7

Having read what I could from the related questions, the answers still elude me. This issue apparently is specific to Windows 8.1.
First, a little background.
1: The server is not on a domain, The system runs Server 2008-R2 standard with all folders shared across a standard "Workgroup" type network. They would prefer to
leave this layout intact.
2: The shared folders are nothing but Data files. There are no active system folders or anything used in an "active" environment. They are mostly Word doc, excel
files, pdf, txt, etc. However, due to the requirements of the software that needs to access these files, they Must
reside on a mapped network drive letter. Nothing else works due to the way the SQL database program stores the reference points back to the data.
I have had some success using what amounts to a “simulated” mapping using WebDAV to access the server. But access speed is a lot slower ad file size is limited.
3: The system has been configured as-is for the past 3 years with Users all on Windows 7 x64 (mixed OS, some Home Premium, some Professional) and the only problems that come up are when
access is through an ISP that blocks port 445. This was the original reason for finding a WebDAV/Cloud method just for those Users since they were unable to Map drives to anything on the Office Servers from their Home Internet even when using a VPN.
When Windows 8.0 became the only version available, I added a few users whose new laptops came with 8.0 from the vendors. While there were a very few minor problems, for all practical
purposes, I was still able to provide access to the mapped folders.
As the Windows 8.1 roll-out progressed, some users were successfully upgraded while others are still stuck in Windows 8.0. The issues with this seem to be hardware related and vary
depending on the Make and model of the laptop. I have been assured that eventually all of these will be able to advance to 8.1. But this delay has given me an excellent mixed OS environment for testing.
On the users who have not yet purchased new equipment and who are still using Windows 7. There has been no change. Their drive mapping is stable and they can always connect as usual.
Those blocked from lack of port 445 or still blocked. Systems inside the Office and those with ISP's who allow port 445 can use all mapped drives as normal.
Users who had Windows 8.0 and who have not yet been able to upgrade to 8.1 also have been unaffected. Same results as Windows 7.
Users who got the Windows 8.1 upgrade as well as those that came factory loaded with Windows 8.1 seem to be a never-ending list of problems. The ones that came native with 8.1 are worst
of all. The list of error codes runs through everything that has to do with “communication with the server”. As far as I have seen, this appears to be the issue.
Whether they are in the office on a wired network connection or at home on a Wi-Fi connection, the issues have the same results but the actual error codes may vary slightly. All of
them refer back to an inability to communicate with the server.
Nothing on the server has changed in any way. Users with Windows 7 continue to have zero problems, Users with Windows 8.0 seem to be doing fine as well. Only those with Windows
8.1 are affected and their problems are dramatic with everything from a total loss of drive mapping to misdirected data when the maps are active.
I have tried to make the drives automatically remap on reboot. I have tried registry modifications. I have done everything I can think of to make a difference but the results are the same
for every system using 8.1. The mapped drive letters invariably disappear. Sometimes while the system is in use ( I think I have been able to trace this to times when the system enters Sleep or Hibernate) but always when the system reboots.
One detail that might point to somewhere is that the "time to connect" when mapping the drive is so long that I believe some of the original failures were due to not waiting for a
minimum of 3 or 4 minutes to give time for the Shares to show-up in order to map them. Once the mapping is successful, the file access speed seems normal. But invariably, the drive becomes "unmapped" repeatedly each day.
I know this was a long question but I have tried to provide every possible detail for anyone who has experienced events like this who may already have a solution. I would even be glad
to purchase a 3rd party application if that is what it takes to get this to work. My next planned effort is to try using Server 2013 but I am afraid that might open another can of worms for those who still use Windows 7.
I have also been told that this is in some way related to the push to "Cloud" support in Windows 8.1 OS but I do not see where this would come in. I can say that this was the
one place where things continued to work as before. People who had Windows 8.1 and who had to use the CLOUD copies of our data are still able to connect to it with no problems.
Any suggestions appreciated. Preferably those that would not need extensive changes to the basic network structure. This "workgroup" consists of less than 25 users and any
extreme measures would be hard to justify

Hi，
I sugget you try to ping server so that we can verify the connectivity.
Can windows 8.1 access Windows Server 2008R2?
Also,please check the event viewer to see if some error log appeared when the issue occurred.
Regards,
Kelvin Xu
TechNet Community Support

N97 vpn problem

Hi all,
i try to get (since 2 weeks) working VPN connection between n97 (vodafone-version/product key 0587004/ firmware 21.0.045) and VPN-gateway of my company.
I've installed an actual version of Nokia's VPN-Client(4_0_101117.sisx) and used Nokia Configuration Tool(6.1_06_01_2011) to create/transfer a VPN-policy to the device. It works but
I get always that error in VPN-Protokoll (with WLAN or Mobile):
failed to activate VPN access point "xyz" reason code -2.
my IT-department can't help in this case.
We get no IP-packets from the N97 on VPN gateway - it looks like internal problem of the N97-firmware or VPN-client-version or ...?
I googled and googled and tried any reasonable solution but get the same error.
I could buy SymVPN - 30 € is not a problem but our VPN-network expects IPSEC not PPTP...
Can somebody help ?
Best regards
Solved!
Go to Solution.

i got it
don't use Nokia Configuration Tool - the version produces wrong policy-format (or not compatible policy-parameters ?). i've used a working example and just customised it : http://www.family-martens.de/index.php?option=com_content&view=article&id=74:nokia-n97-vpn-verbindun...
Best regards.

Please help: How to fix error message: Connection error. Try again. Check configuration and if problem persists contact the administrator.

Please help on how to fix this error message when I'm trying to connect on my VPN
Connection error. Try again. Check configuration and if problem persists contact the administrator.

Thanks for the info.

WRT160N and VPN's

Up until recently I was using a Belkin Pre-N cable router which served me well but gave it to my son who was off to university. Decided to purchase a Linksys WRT160N as it appeared to be comparable to the Belkin.
Setting up the WRT160N for wireless access was easy as expected although it doesn't seem to have the same power as Belkin (less signal).
All seemed good upto the point I needed to start work, whereupon I open up a Nortel VPN session to my office and establish a session. Then I start up a Cisco VPN client to tunnel through the Nortel VPN into my customers network, a double hop thing. Nothin new here, have been doing this for the past 2 years.
All seemed to work OK but then periodically the 2nd VPN tunnel would drop out crashing me out of my customers network. Trying to re-establish the 2nd VPN then constantly fails. On investigation it seems that the problem lies with the 1st VPN as I was unable to ping my customers VPN concentrator. The only way to re-establish the session was to terminate both VPN's and start again.
The only thing that has changed is the Belkin router to this Linksys WRT160N router. Infact I'm even considering getting the Belkin back from my son, giving him this Linksys, as it had a stronger signal. So, unless someone can offer any ideas or suggestions the Linksys will have to go.
Model: WRT160N V2
Firmware: 2.0.01 build 14
Date Stamp: 03/10/2008 17:36:45
Security: WPA Personal

Which helpdesk was that?
Suggesting to forward TCP & UDP port 50 shows how clueless it is.
ESP is the protocol used for IPSec tunnels. It has IP protocol number 50. It's another IP protocol like TCP and UDP. TCP is IP protocol number 6 and UDP is IP protocol number 17. Forwarding TCP or UDP port 50 has nothing to do with a completely different protocol like ESP. Do not forward port 50, TCP or UDP. It won't make any difference to your VPN problems and will at best be a security problem.
You cannot configure port forwarding for ESP. It is enabled/disabled with the IPSec pass-through option but you cannot define a single destination for ESP traffic. And it won't help you must anyway because running IPSec&ESP through a NAT router won't work.
Remove the port 50 forwarding. You will see it won't make any difference to your problem.
To forward PPTP VPN tunnels, use forwarding of TCP port 1723. Neither the Nortel VPN client nor the Cisco VPN client uses PPTP. PPTP is quite well equipped to run through NAT routers. Forwarding port 1723 would only be necessary if you are running a PPTP server on your computer to which someone from the internet is supposed to connect to. Otherwise, remove the 1723 forwarding. It won't make a difference to the connection with the Nortel or Cisco VPN client.
To forward IPSec VPN tunnels with NAT traversal use forwarding of UDP port 500 and TCP/UDP port 4500. UDP 500 is the port where the endpoints negotiate the connection. The connection itself runs through ESP or with NAT traversal encapsulated into UDP or TCP port 4500. Forwarding these two ports may make a difference to your problem.
Port 10000 is an alternative port for 4500 in Nortel clients. But as far as I know, the Nortel client will only use port 10000 if you configure the Nortel client in its settings to do so. So I would recommend to test if it works as well without port 10000 forwarding.
The fewer forwardings you have the better for your security. Remember with any forwarding anyone in the internet is able to access your computer on these ports.
To sum up: I would recommend to test if you are successful with forwarding App2 & App4 only or if you have configured the Nortel VPN client to use port 10000 instead to forward only App2 and App5. All others should not be necessary. App1 is just totally wrong. App3 would only make sense if you used PPTP which you don't.

WRVS4400N and WPC4400N Problems

This is part rant and part problem report.I don't know who's listening, maybe someone who knows more than I do.
Let me preface this by telling you I am a reseller of Linksys products and a Linksys Partner. I have had pretty good experience with the products. I am currently installing several of their products a week. I've been doing IT support for over 12 years. I have configured a lot of routers.
So I think why not treat myself to a top of the line router and test out 802.11N at the same time.
Here is the setup:
Dell D520 with fresh reload of WinXP SP2
Linksys WRV4400N
Linksys WPC4400N
First problem was I installed the card with the CDROM it shipped with. Big mistake. The driver and utility would not connect when WPA was configured. Ok my mistake, always download the latest drivers.
Second problem was my HP2600n that is connected to the router was unable to get print jobs. It was connected on the LAN, could ping but print jobs would fail, more on this later.
Third problem is that my wife could no longer get connected to her corporate VPN over this router. They use a Cisco VPN solution. Yes, VPN passthrough is enabled. Hey it worked fine on my WRT54G! She has a dell D630 with an Intel Pro 2200 WLAN card. It worked PERFECT with the WRT54G.
Fourth problem is the wireless connection would periodically disconnect.
Fifth problem is that I pulled the WRVS4400N and reinstalled the WRT54G and now the Linksys WPC4400N has a fluctuating signal level. The router is in the next room and with my build in Dell WLAN card the signal stays strong.
Yes, I upgraded the firmware on the router to the latest version.
IN regard to problem number two, it turns out the WRVS4400N uses 192.168.1.3 for the WLAN interface. That was the same IP I had on my printer. OK, now you all know that you need to resever 192.168.1.3 on your LAN if you use a WRVS4400N
IN regard to number three, no amount of tinkering allowed the Cisco VPN client to connect. I changed MTU size, turned off the firewall, added port triggers, you name it. Nothing worked but replacing the router. Now this is just supposed to work. I should not need to be a network engineer to make a WRVS4400N work. VPN's are supposed to pass through!!!
In regard to number 4, periodic dropping of Wireless, connection, I tried going to channel 1, even removing wireless security. Nothing seems to work except revert to the Dell WLAN card. This issue was seen on the WRVS4400N and the WRT54G. Acutally worse on the WRT54G and WPC4400N combination. I also noticed my Dell card was picking up about 10 WLAN's in my neighbor hood and the Linkys only 2.
So there is a special support phone number for partners. I waited for 55 minutes on hold and did not get an answer.
One Disapointed Linksys Reseller

---- quote "cmartell" ----
Fourth problem is the wireless connection would periodically disconnect.
In regard to number 4, periodic dropping of Wireless, connection, I tried going to channel 1, even removing wireless security.
---- end quote ----
I have a WPC4400N PCMCIA card, and I am having this same exact problem too. I am using drivers 1.0.2.5, which also carries the designation of "Lite" - what the heck is up with "Lite" anyway? I want the full blown drivers!
Anyway, I can't seem to stay connected for too long, even though my router (ALSO a Linksys product, a WRT350N, with updated Linksys firmware 1.03.7) is only 4 feet away, if that.
My wireless card (the WPC4400N) keeps dropping connection, even if the router is right next to it! And of course, when I had my wireless router all the way across my apartment (roughly 20 feet) it would keep doing the same thing too, kept disconnecting periodically! Any kind of adjustment to driver parameters in my network card settings would just simply not help it at all, and I don't know what the problem is!
Can anyone please help?
My brother is a CISCO C.C.I.E. (Linksys is owned by Cisco), and I have yet to ask his help, but somehow I doubt even he could help me with this one.
I should not have to change my channel #, nor my security method, in order to keep a connection, especially when it has problems while the PCMCIA network card is being only 3-4 feet away from the router!!

BT Infinity and Zyxel Powerline Adapters - connect...

Hi,
I recently upgraded the Infinity and also moved house. So now I have the HH3 with BT Infinity. I use Zyxel Powerline adapters, but struggling to get a connection.
I'm using the following to connect to the HH3 http://www.zyxel.com/uk/en/products_services/pla4225.shtml?t=p and connecting through the Giga or Ethernet inputs on the back of the HH3 but when I try to connect my PC/Laptop to the Powerline adapter in my bedroom it cannot find the network.
Any thoughts? Should I be connecting the Powerline Adapter to the HH3 or the white router BT supply? Do I need to configure something when setting up the Ethernet connection with my PC? I'm using my BT account credentials [email protected] and password but it's not connecting.
Any inspiration/experimentation welcomed.
Thanks.

Should I be connecting the Powerline Adapter to the HH3 or the white router BT supply?
Do I need to configure something when setting up the Ethernet connection with my PC? I'm using my BT account credentials [email protected] and password but it's not connecting.
Normally, connect one powerline to the HomeHub and the other to the PC. If the PC has been set up in the standard way, it will then get a local ip address by DHCP from the HomeHub. You might go to your PC ethernet adaptor settings and make sure they are set up for 'dhcp' and 'get DNS setttings automatically'. You won't need to enter any credentials in the PC for this method. You shouldn't go near the 'connect to the internet' dialog; it should just work automatically.
If you only want to connect a single PC, you could connect the first powerline to the white modem and leave out the HH3 completely. You would then need to put credentials into the PC: the normal thing there is to enter user '[email protected]', and the password doesn't matter. That goes into a 'connect to the internet' dialog.
Make sure the 'internet' or whatever lights are blinking on both powerlines, otherwise there is a problem with those, or the bedroom ring is not connected closely enough to the other ring. Unlikely, I had a perfectly good connection through different rings and different fuse boxes on different floors with similar zyxel powerline (only single ethernet ones); at least until one stopped working altogether.

BT Infinity and to VOIP

i am new to infinity and whilst having a "chat" with zara on the bt website i was invited to chat and discuss my broadband needs. i had orange livebox, unlimited calls and unlimited voip calls via a bt phone in the livebox/router. zara explained i would still have the facility to make international calls (australia) with my new infinity hub. i cancelled my free internet service from orange and ported over...when the hub 3 was fitted the engineer told me there is no way you can make a call via hub??? who do i complain to because the muppets i speak to in delhi bangaloor and phuket are hopeless and promise to call at given times to resolve this matter but never do. i was clkearly mis sold this service (i printed the chat history which states calls can be made via hub)
q can i insist they resolve this and or provide the means to make calls via my new hub?
q2 could i piggy back my livebox router via the phone line if bt configure this....can that be done
i am fuming and would appreciate some feedback
yours
steve

The quick answer is no. The livebox is an ADSL router which will only work on that type of line.
This is an all to common problem, I would rarely trust call centres with this type of enquiry! And unless you have retained an orange broadband account, access to second line will cease anyway.

BT Infinity and VPN problems

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