BT Infinity at my exchange

Hi, BT Infinity is 'enabled' at my exchange (CV21, RUGBY), but I am unable to get it in my street. I was wondering whether a worker here can push this forward for me? I have been in contact with you by the live chat and phone so many times, none of which have been able to help me.
Can you please tell me what's needed to get BT Infinity in my street? It's a new street, and the house was built 6-7months ago, all BT lines are brand new, so I expect the tech should be installed already.
CV23 9DD - we really need it done as downloading at 1kbps sometimes is disgusting. Can't even load speedtest without it timing out, really need this done guys!
I hope you can reply ASAP.
Thank you

Danje wrote:
@sy5gtt, thank you for the reply. How up to date is this information? What would be my best bet now? Who should I be getting in contact with to hurry them up?
All you could do is register your interest for Infinity + get all your neighbours and local businesses to register an interest.
This might get your cabinet put into the next round.
[edit[ in the meantime you could post your router stats and Bt speedtest results with the IP profile in the broadband forum, members may be able to suggest something to help you.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Similar Messages

Infinity upgrade at exchange appears to have kille...

Hi all,
I know there are plenty of threads about slow connection speeds and I was rather reluctant to start another, but having previously spent the best part of an afternoon on the phone purely to get an email password reset, I thought I would try for some help here before braving the call centres again!
Anyway, as the title suggests, at the end of January I received an email telling me that my local exchange (Dartford, Kent) was being upgraded to this "infinity" malarkey, there may be a window of a few minutes where my connection went down and that I would need to leave my hub on and let it settle down for a week or so once the upgrade was complete. "No problem" thought I, "whilst I'm quite happy with my option 3 package, it's good to know I can probably upgrade if I want to in the future." Plus, the email seemed to suggest that even if I didn't upgrade I still might see an increase in speed.
You might appreciate that I am rather peeved therefore to see that since the upgrade was completed in mid February, my downstream connection has dropped from a perfectly adequate 7/8,000kbps to a pretty much useless and rather flakey 3,000kbps.
Now I know there are people who have far worse connections than this, but when I have been paying a premium BT price for a nice, stable and reasonably fast connection for the last four years I'm not overly impressed with the idea of continuing to pay that premium price for a connection that can no longer even reliably stream a programme from Iplayer, let alone cope with that radical 21st century idea of two users trying to access the Internet at the same time!
I should stress that there have been no changes whatsoever to the setup at my end. The router is connected to the master socket in exactly the same way as it has been for the last four years. That said, if anyone has any suggestions as to how I can convince BT's software that my line is still capable of handling the throughput it has managed quite happily for the last four years, I will be happy to try them. Curiously, a friend who lives nearby had a similar problem which was miraculously solved once he agreed to sign up for a new contract. I won't be putting on the tinfoil hat just yet, but the thought does occur...
If anyone can offer some thoughts, suggestions etc... On what I might do to return my connection to what it was previously, I would be tremendously grateful.
Thanks
What details I have managed to extract from my hub are posted below.
Uptime: 7 days, 5:04:51
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 728 / 3,067 (previously in the 7,000 region and regularly pulling stuff down from Steam at 800 kBps)
Data Transferred (Sent/Received) [MB/GB]: 929.03 / 25.61
Output Power (Up/Down) [dBm]: 9.5 / 0.0
Line Attenuation (Up/Down) [dB]: 18.0 / 31.5
SN Margin (Up/Down) [dB]: 7.5 / 19.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 16 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 1,029
HEC Errors (Up/Down): 0 / 1,005
Line Profile: Fast
Uptime: 7 days, 5:04:51Modulation: G.992.5 annex ABandwidth (Up/Down) [kbps/kbps]: 728 / 3,067Data Transferred (Sent/Received) [MB/GB]: 929.03 / 25.61Output Power (Up/Down) [dBm]: 9.5 / 0.0Line Attenuation (Up/Down) [dB]: 18.0 / 31.5SN Margin (Up/Down) [dB]: 7.5 / 19.5Vendor ID (Local/Remote): TMMB / IFTNLoss of Framing (Local/Remote): 0 / 0Loss of Signal (Local/Remote): 0 / 0Loss of Power (Local/Remote): 0 / 0Loss of Link (Remote): 0Error Seconds (Local/Remote): 16 / 0FEC Errors (Up/Down): 0 / 0CRC Errors (Up/Down): 0 / 1,029HEC Errors (Up/Down): 0 / 1,005Line Profile: Fast

Hi Geoff,
I could have sworn the email mentioned the exchange being upgraded to infinity but I have long since deleted the relevant email and from what you have said, and some further research on the Internet, I am coming round to the conclusion that I was mistaken and that it was actually an upgrade to ADSL2. Either way it has still put the mockers on my connection speed!
I've tried the quiet line test and all seemed pretty **bleep** quiet to me ( I couldn't hear a thing and neither could my better half), unfortunately the BT speedtest refuses to work and simply tells me that it is unable to perform a test. I've tried it a number of times since you first suggested it last night.
There's nothing obvious to suggest the problem is at my end. I've tried swapping filters, checking there were no loose connections etc, but all seems to be pretty much as it was before the problem started. I guess I will have to bite the bullet and brave the help desk. I guess I should book a days leave from work to make the call...
One final question if I may? I have been toying with the idea of switching providers recently. I'd rather stay with BT because, as I said previously, whilst they are expensive, I value the good service I have generally received to date over saving a few beer tokens each month, but if I am given the run around, as I seems to be the norm when I contact tech support, I may just bite the bullet and go. If this does turn out to be a problem at the exchange am I likely to see the same problem even when switching provider?
Thanks to all that have taken the time to comment and offer assistance, it is genuinely appreciated.

Changing Infinity dates - Eversley exchange

Hello
I've been reading these forums and I was wondering if anyone could shed some light on the continually moving dates for Infinity availability in my area. I'm attached to the Eversley exchange which according to the BT Infinity map has been enabled.
I've been waiting for the last year to get Infinity and it looked promising after calling BT sales on the 25th June, apparently it was going to be available today, the 1st July.
The problem being that having phoned today I was told that it wasn't going to be available until the 1st of September. It seems very odd that within 6 days the availability date would have moved back two months.
Sorry if this seems like a bit of a moan but any help in understanding why the dates keep on changing would be much appreciated.
Thanks

as has now been posted many times the dates given are place holders (estimates ) there are many reasons for delays for example the local power company not connecting power to the new cabinets also many places have problem's with blocked and collapsed cable ducts that need clearing and in some cases need replacing before the fibre can be laid also not all the installed in an exchange area are activated at the time the exchange is activated and indeed they could be anything from weeks to months later that September date could become either earlier or later also not all cabinets can be activated for fibre due to technical reasons
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Ever worsening Infinity Speed from Exchange to Mod...

I had BT Infinity installed in the summer, in June and did regular speed tests which were getting me approx 15 - 16 MBPS DL and 2.5 MBPS uplioad, from the exchange to the modem
5 months later, I now get 7 MBPS DL and about 1 MBPS Upload
Thh BT speed check say I could get between 20 and 26 MPS - ive never believed that, and was happy with the 15-16 I was getting, but being down at 7 is pathetic.
Nothing has changed. Anyone any idea why?

Ok - so an update to this:
i just received a call from BT, who told me that regarding my issue they have identified a fault in the exchange which is being worked on, and my normal service would be restored by 8 PM tomorrow. It wont require an engineer to visit my home (as expected).
When I then pushed her for info on what the fault was, she said there was some planned work going on in the exchange and it was affecting lots of other people as well. Im annoyed I didnt ask more questions abot precisely what she meant by "exchange" in the context she said it.
So clearly, she is just reading some generic notes from a helpdesk system and wouldnt be in possession of any particular info to my fault. I asked what would happen if the service wasnt restored by 8 PM, she just said it would be.
So, i wonder whether there is some deliberate work being done by BT to manage demand / capacity, and the speed was being kept lower than it could be during this planned work on purpose.
Either way im intrigued to see what happens tomorrow at 8PM. Im:
30 % expecting it to be fixed
50% expecting no change
20% expecting it to be worse
Bearing in mind they referred to planned work, I'll wait to see what happens then phone BT asking for a partial refund of the broadband part of my bill. Might get £5 i suppose!

Anybody know why BT Infinity to Marlow exchange is...

Hello all,
Until a week or so ago the line check for my phone number said BT Infinity would be available from 30th Sept 2011, it now says 31st Dec 2011. The Marlow exchange is still listed as 30th Sept when using the map to choose the South East. I've tried several phone numbers in and around Marlow and they all give 31st December, so it looks like the exchange is delayed.
They've already dug up the roads and added cabinets. My ADSL broadband has been dropping since around the time the roads were dug up (not sure it's related). Openreach have fitted a new line into my house and it still drops every one or two days and he HH3 has to be unplugged and plugged back in (seems incapable of reconnecting itself properly when the connection drops). Engineer said since Infinity was only a couple of weeks away to wait for Infinity if it kept dropping even with the new phone line because this would eliminate problems between cabinet and exchange. Looks like I'll have to get them out again.
Thanks,
James

I agree with Infinitechris I don't think it will be too long....
Shortly before Infinity was due to be available... it changed to another 3 month delay... the second time!!!
Then a few days later at the first day of the next month it was showing as available... so keep on checking the checker.
My Infinity progress was.-
Dec 2010 I spoke to the Openreach engineers putting the cables in in my towns high street.... they said everything was going according to plan.
April Fibre Cabinet installed next to my smaller PCP cabinet.
May various visits from Openreach wiring up and powering up.
The BT wholesale and Infinity website checkers initially showed.-
March 2011 this changed shortly after Christmas to
July 1 then in June it changed to
June 30th then in mid June it changed to
June 22nd then as this date drew near it suddenly changed to
Sept 30th 2011
Then on 1st July the Checkers showed it was available.
On the 4th July BT phoned me.... Only offered me the Infinity package with Unlimited and Anytime calls.
This was also the only package available to me if I ordered thru the BT Infinity checker website.
On the 7th July I phoned sales and ordered the Infinity option 1 with 40GB cap and Weekend calls.
And added an uplift for Anytime UK landline calls.
15th July Infinity installed.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Infinity direct from Exchange

Hi
My exchange Brundall EABRU has recently gone live on FTTC but I still cannot order Infinity.
I noticed in the Infinity FAQ that you sometimes cannot get Infinity if your line comes directly from the exchange and fear I fall into that category as my house is 400m from the exchange.
What if anything does BT plan to do to get Infinity or a high speed equivalent to properties fed direct from exchanges.
I saw a mention of something quicker than ADSL 2+ in one posting but can't find it.

At the moment Exchange Only (EO) lines can only support Adsl Broadband (ie ADSLMax which is upto 8mbps or ADSL2+ which is upto 20mb) unless your exchange is FTTP/H ready (Fibre to the Premises/Home)
Unfortunatly most EO lines are currently unable to have fibre broadband such as BT Infinity (FTTC Version) due to your line not connecting to a cabinet which would allow FTTC.
Also BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.
The rollout of fibre broadband (FTTC or FTTP/H) is being planned, managed and done by Openreach for all communication provider/ISP. BT Retail (a communication provider/ISP) has nothing to do with the rollout and planning of fibre broadband.
Openreach plan to upgrade EO lines in the future to allow access to Fibre based broadband
Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to:
• Your phone line may be connected directly to the telephone exchange and not to a local street cabinet - (Exchange Only Line [EO] )
• Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service.
• Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).
There are different stages to the development of the fibre infrastructure in the UK.
If you have an EO Line then currently you will not be able to have FTTC broadband as your line isn't connected to a cabinet. In these instances Openreach plan to connect some areas that have EO lines with either FTTP or other fibre technologies in the future.
This video explains more: http://www.youtube.com/watch?feature=player_embedded&v=p0qN5XHuI5Q
Also check the Openreach "Power of Fibre" website: http://www.superfast-openreach.co.uk/the-big-build/the-power-of-fibre.aspx
You can keep checking the BT Wholesale Database and BT Infinity website for upto date information as these are updated regularly.
The openreach When and Where website is: http://www.superfast-openreach.co.uk/where-and-when/
**The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (your communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
Hope that helps.
Cheers.
jac_95 | BT.com Help Site | BT Service Status
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BT Infinity The September Exchanges ?

Hi Have A Question About The Exchanges Receiving BT Infinity On 30th Of September 2011 . The One I'm Wondering About Is Stirling,Scotland . Is The Whole Of Stirling Able To Have BT Infinty Or Just Stirling City Center As I'm In A Village 2 Miles From Stirling City Center Named Fallin And My Exchange Is In Bannockburn But Which Is Still In The Stirling Area .Will I Be able To Receive BT Infinity At My Location ?

Hi , you will only be able to recieve Infinity if when you enter your telephone number into this checker it tells you so:
https://www.btwholesale.com/includes/adsl/main.html
Your local telephone exchange being enabled for Infinity is the first of many steps.
If the exchange is enabled you also need your Local cabinet to be enabled.
There should be one of the new fibre cabinets like this:
in close proximity to the old green cabinets.
These have to have electrical power supplied to them, they have to be tested, commissioned and handed back to BT before they are ready for service.
This can take months from the date the cabinets were first installed.
Thats the good news.
Now for the bad news:
Your exchange is FTTC status: Not available
In other words your exchange is not Fibre enabled and there is no date published for it to be.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

BT infinity is in my exchange?

As it says in the title it is in my exchange but it still says i can't buy bt infinity
Dylan Thomas

The exchange gets updated then the cabinets at a later date over a period of time - think 'ball of string' unfortunately!
Try this link for some info https://www.btwholesale.com/includes/adsl/main.html but be aware that if it says a date for FTTC this can slip by a lot

Polegate Exchange is now ready for Infinity.

Your site shows that Polegate is now ready for Infinity, but checking my phone line I cannot get it (nor can about 20 of my friends in Polegate as I have put their numbers in your checker).
On your forum you give four reasons why this may be the case.
Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
Your line may be too far from the local street cabinet to have a stable BT Infinity service.
Your local street cabinet may not be suitable for fibre optic cables.
We haven't yet got the council's planning permission to do the necessary work at your local street cabinet
1/My phone line is not connected directly to the exchange.
2/Your new local street cabinet is directly outside my house - approximately 10meters away
3/I have talked to your workmen over the last two months as they installed and commissioned the new cabinet andthey have confirmed that it is for Infinity.
4/Planning permission was granted.
Are there any other reasons why I cannot get Infinity?
Is there an actual contact number / email address where I can get specific answers about my line?

Hi thanks again for your reply.
Unfortunately I am technophobic and do not understand what p1 or fttc are.
I did manage to follow the link you kindly inserted and the response is as below. I assume from this that I cannot get Infinity.
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 8Mbps; typically the line speed would range between 7Mbps and 8Mbps.
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 10.5Mbps; typically the line speed would range between 8Mbps and 12.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 1Mbps and downstream line speed of 10.5Mbps; typically the downstream speed would range between 8Mbps and 12.5Mbps.

BT Infinity Connection Dropping but BT refuse to a...

Hi,
So in September we got BT Infinity. It was a hassle and handled terribly by BT customer service but we eventually got it. It's been working fine for around five months but within the last few weeks we have been having connection issues.
Over Easter I have spent over 10 hours on the phone to BT via my landline and mobile trying to get a solution, but all I have got is a repeated denial of my problems.
On the 27th March I called BT to report that our connection had been repeatedly dropping over the past few weeks and a fault was opened. I was told I would be updated but no-one called back despite promises they would do.
I called BT on the 28th March to follow up my issues but was met with an advisor who lacked knowledge in the issue and simply told me to continue monitoring my connection.
I called BT on the 3rd April as there had been no improvement in my connection, which is dropping multiple times per day, and on this day 7 times. After going through the same repetitive questioning session about how I connect to the internet, a deep line test was run, and it was decisively concluded that there was a fault with the line within BT's retail servers. I was told this would be followed up and promised a call back on the 4th April.
After I had not received a call back on the 4th April within the time allocated to me, I called BT where I was met with an awfully rude woman who had no interest in helping me and went on to suggest what I was saying was an outright lie and she categorically stated there had been no call back booked despite me having the text in front of me which confirmed it.
After being told to 'continue monitoring my line', a slightly repetitive phrase favoured by BT Customer Service, I called back as instructed on the 8th April. Again, I went through a repetitive process before finally making some sort of progress and being sent a new home hub.
My new home hub arrived on the 11th April and made no difference to my problem. I therefore called BT and spoke to an advisor who told me he could only assume the Home Hub was sent in error, as he was absolutely adamant it would make absolutely no difference to my situation. I was told to 'continue monitoring my connection' over the next few days but before he ended the call I asked him a number of questions, none of which were adequately answered.
Why is our connection dropping? Rather than giving me an explanation as to why it is dropping, he told me that we are lucky it only drops a few times a day! He said 'everyone in the world suffers from a connection which drops multiple times per day' and that 'there is absolutely nothing we can do because there is no problem'. He told me about rate-adaptive lines, which according to him 'are used by every household in the world' and that these lines 'inevitably drop out up to five times a day, which is normal and acceptable'.
So how many times can it drop before it's considered a fault? The basic answer I received is that there is no limit! It doesn't matter how many times it drops, it absolutely normal! Only if it drops '20-30+ times per day' is it considered a problem worth solving to BT.
Why do you never call back (in particular, why did no-one call back on the 4th April, and why did an advisor accuse me of lying about the call back)? They said that when the issue is escalated from Level 1 to Level 2, it is impossible to see any contact between the customer and Level 1, so when the call back wasn't arranged as it should've been, there was no way BT could've known. He apologised for this and the way I was treated by his colleague.
Why was a fault reported on the 3rd April? Why have I not been updated since? Simple answer from BT. There probably was no fault, that was probably also incorrectly opened. Note the key word probably. The advisor I talked to said he had no idea what happened in any of my previous calls and that there was no way he could find out why the fault was opened, or listen to the call (despite all calls being recorded). He said it was impossible for Level 2 to hear the content of any calls made with Level 1 and that it was 'impossible for an advisor to take notes for a call lasting more than half an hour'.
I recieved a call back today on my mobile where I was told just to continue monitoring the fault. However I was also told, again, quite categorically, that there is nothing wrong and that he would happily send an engineer in three days but that 'he would be able to do absolutely nothing. It would be a waste of time'. The advisor also refused to give any details on how much this would cost and was desperate to end the call saying 'goodbye' despite me being mid sentence multiple times.
I have now been told to 'continue monitoring my connection' and await another call back on Friday, by which point I will have wasted many more hours on the phone to BT.
Your customer service is disgusting. Your lack of compassion and understanding is disgusting. The way you totally mislead customers is disgusting.
And now for my top BT Operator quotes (or near quotes, as obviously no-one has any idea what was said in these calls, not even BT!):
"If your temperature raised to 100 degrees celcius but then went back to normal, there would be no problem, it's the same with broadband"
"Everyone in the world has a rate-adaptive line and everyone in the world should expect their line to drop"
"If your line only drops 5 or 6 times a day there is no problem, you obviously should've known this before you signed up for Infinity"
"There definitely is a fault.... there definitely isn't a fault" - the trademark conclusiveness of BT
"We can limit the speed on the phone line, but it would have to be to 1mb" - this is despite absolutely contradictory help published by BT
But despite these humorous moments, I have wasted a huge amount of time on the phone to BT.
I have one simple demand. Stop the broadband from dropping multiple times per day. If you cannot do this, let us leave, as you are not meeting your contractual obligations and therefore we shouldn't have to either.
And please... don't apologise for your colleague not calling back in the first minute of the phone call and then not call back.

Hi Bryan,
Like yourself and many, many other people who come to these forums - I have been experiencing the same problems. Constant disconnections, and recently, speed dropping to 4Mb in the Evenings (I'm supposed to be getting 74Mb).
It's ridiculous with how many people are experiencing these problems and BT are blatently ignoring it. To add insult to injury, this was posted in February. A statement from BT basically saying "Well you're all gonna be having problems, but it's on you."
Don't fret though, the moderators, and other people from the community can be fantastic help.
Purchasing an Openreach modem, suggested by ray_dorset, I'll still be awaiting for the Huawei 612, V3b modem to arrive and hoping this will fix the drops in speed. I currently have an ECI modem fitted in, which has stopped the disconnects, but have not stopped the speed drops.
For anyone reading this who is unfamiliar with modems as I was:
As far as I know, there's currently two types of Openreach Modems. Every exchange is built with a certain "chipset" which will work best with these modems (explaining in simplistic terms and I could be very wrong, so I am happy to be corrected.)
The Two Openreach Modems:
Huawei 614
ECI
From the advice I have been given by the moderators, if you're new to BT Infinity, then your exchange may have only recently been built, which is then most likely to have a chipset which will work better with Huawei modems. I'm about to find out this by next week.
If, in some horrible scenario it doesn't work and the speed is still constantly dropping, then you may need to fork out and purchase a new router (BUT KEEP THE MODEM). Many people have said their internet has been fixed by doing this.
One of the things I did find pretty hillarious however, is that I did call up BT the other night due to having terrible connections. He told me to take out my modem and just use the home hub 5. He then kept telling me to change a few settings on the HH5 and run a speedtest. Every, single, time we changed something - the speed would get lower and lower, followed by an "Uhhh, monitor your speed over the course of this week and then we'll call you back."
I'm sorry, but BT customer service have no idea how to fix this, so don't waste your time ringing them. I genuinely feel bad for them too, they have to put up with our **bleep** while the engineers at BT who work on the firmware for the HH5 can't be arsed to try and fix it any further.
Seriously, mate - just try the steps above, come to the forums if you need help because you're more than likely to get a better answer. I know it sucks not being able to call up BT because they're just going to give you a bunch of BS, but if everyone who had a complaint on this forum worked for BT tech support, maybe there'd be more satisfied customers.

Exchange has been enabled for over a year and I ST...

Hey Everybody,
I've been reading several threads and came across this one;
http://community.bt.com/t5/BT-Infinity/FTTC-Exchange-and-Cabinet-BT-Wholesale/td-p/181321
Unfortunately it appears that they've pulled this from public view so I can't access.
Using the "Find Sold House Prices" tool on Rightmove to obtain House Numbers to Postcodes, i've been able to determine on the BT Infinity checker that some houses in my town can get Infinity.
My exchange is MRMDW (Middlewich) http://www.samknows.com/broadband/exchange/MRMDW
FTTC status: Available in some areas
I logged a call through the normal BT website before somebody contacted me and started talking about Cabinets, I had no idea what a cabinet was and thought he was just trying to fob me off with technical gumf.
Since i've been reading, I want to try and determine where my Cabinet it, and when its likely to be "Fibre Enabled"
Can somebody send me a copy of the list
I found the following on the old bt-wholesale website over 12mths ago;
RFS
1
MIDDLEWICH
MRMDW
RFS
3
MIDDLEWICH
MRMDW
RFS
4
MIDDLEWICH
MRMDW
RFS
6
MIDDLEWICH
MRMDW
RFS
8
MIDDLEWICH
MRMDW
RFS
9
MIDDLEWICH
MRMDW
RFS
10
MIDDLEWICH
MRMDW
RFS
12
MIDDLEWICH
MRMDW
RFS
13
MIDDLEWICH
MRMDW
RFS
14
MIDDLEWICH
MRMDW
Name
Postcode
SAU_NODE_ID
Exchange Only Flag
Percent Lines
Uplift
Phase
Deployed
FTTC or FTTP
MIDDLEWICH
CW109GB
{MRMDW}{p15}
0
26.92
2.38
MIDDLEWICH
CW109GB
{MRMDW}{p7}
0
73.07
2.18
I have no idea how to read this
It looks like I have 2 cabinets for my postcode.
All I want it Infinity...... can sombody advise when I am likely to get it or how I can quicken the process up ?
Thanks,
Scott

There is no way you can speed up the process as it is Openreach that are responsible for the roll out of fibre
BT retail like any other ISP only has the details of theactive cabinets
The cabinets are the green boxes you see on many streets and you may often see Openreach engineers working on the fibre cabinet is placed close by the existing cabinet
Unfortunatly not every cabinet is upgraded for fibre first time around and additional phases of new cabinets are constantly being added to the existing cabinets
All you can do is wait until you see a new cabinet being installed in your area and keep using the infinity checker on the BT.com web site
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Infinity available in my area but can't get it ...

Hey Everybody,
I've been reading several threads and came across this one;
http://community.bt.com/t5/BT-Infinity/FTTC-Exchange-and-Cabinet-BT-Wholesale/td-p/181321
Unfortunately it appears that they've pulled this from public view so I can't access.
Using the "Find Sold House Prices" tool on Rightmove to obtain House Numbers to Postcodes, i've been able to determine on the BT Infinity checker that some houses in my town can get Infinity.
My exchange is MRMDW (Middlewich) http://www.samknows.com/broadband/exchange/MRMDW
FTTC status: Available in some areas
I logged a call through the normal BT website before somebody contacted me and started talking about Cabinets, I had no idea what a cabinet was and thought he was just trying to fob me off with technical gumf.
Since i've been reading, I want to try and determine where my Cabinet it, and when its likely to be "Fibre Enabled"
Can somebody send me a copy of the list
I found this here; http://www.btwholesale-inspire.com/products2/broadband-products-picrosite/fttc?tab=community
RFS
1
MIDDLEWICH
MRMDW
RFS
3
MIDDLEWICH
MRMDW
RFS
4
MIDDLEWICH
MRMDW
RFS
6
MIDDLEWICH
MRMDW
RFS
8
MIDDLEWICH
MRMDW
RFS
9
MIDDLEWICH
MRMDW
RFS
10
MIDDLEWICH
MRMDW
RFS
12
MIDDLEWICH
MRMDW
RFS
13
MIDDLEWICH
MRMDW
RFS
14
MIDDLEWICH
MRMDW
Name
Postcode
SAU_NODE_ID
Exchange Only Flag
Percent Lines
Uplift
Phase
Deployed
FTTC or FTTP
MIDDLEWICH
CW109GB
{MRMDW}{p15}
0
26.92
2.38
MIDDLEWICH
CW109GB
{MRMDW}{p7}
0
73.07
2.18
I have no idea how to read this
It looks like I have 2 cabinets for my postcode.
All I want it Infinity...... can sombody advise when I am likely to get it or how I can quicken the process up ?
Thanks,
Scott

Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 3Mbps; typically the line speed would range between 2Mbps and 5.5Mbps.
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 3Mbps; typically the line speed would range between 2.5Mbps and 6.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 500Kbps and downstream line speed of 3Mbps; typically the downstream speed would range between 2.5Mbps and 6.5Mbps.
The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.
Sounds about right......
I generally get about 6mbps with download speeds of about 730kbps (MAX)

When will BT upgrade the Canford Cliffs Exchange i...

When will BT upgrade the Canford Cliffs exchange in Poole, Dorset?
The exchange is in a busy area with a large number of houses and apartments. Also it is still only an up to 8Mb exchange and whilst other areas have had 24Mb for years and are now being upgraded to BT Infinity. This exchange still isn't even down for an upgrade to 20 or 24Mb, let alone BT Infinity.
If anyone knows otherwise, i'd be grateful if you can inform me of this.
Solved!
Go to Solution.

I've done the leg work around multiple Sites and your correct your exchange is'nt marked down for 21CN WBC thats upto 20 Meg Broadband and no Infinity Date either, So unfortunately 992.1 or upto 8 meg max is all thats available to you at present.
Kindest Regards
IceZaroth
BT Community Helper

When will I see infinity?

Can anyone tell me when I will manage to get Bt infinity. My exchange is South Milford in the Selby district. It says its enabled and accepting orders but Bt says its not available !

Available Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
Featured Products
WBC ADSL 2+ Up to 17 -- 10 to 19.5 Available
WBC ADSL 2+ Annex M Up to 17 Up to 1.5 10 to 19.5 Available
ADSL Max Up to 7.5 -- 6.5 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage. Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 31-Jan-2014. The Stop Sale date for IPstream is from 31-Jan-2013; the Formal Retirement date for IPstream is from 31-Jan-2014.
If the End User wishes to migrate from their current Broadband supplier they will need to contact them in the first instance to obtain a MAC (Migrations Authorisation) Code, and then contact their new Broadband supplier to arrange for the service to be migrated.
Note: Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Thank you for your interest.

BT Infinity Rollout Schedule Confusion

I recently switched over from Orange Broadband to BT Total Broadband and although I am completely happy with my current package I am really confused why I couldn't go straight onto BT Infinity as my exchange is definitately capable of it because one of the main reasons I switched from Orange Broadband was after I spoke to a BT engineer who was installing BT Infinity in a house oposite to me but for some reason BT Infinity was not offered as an option for my property and I guess there is some kind of rollout schedule for BT Infinity and at some point my land line will be flagged as BT Infinity capable? It just seems like false economy to me as for me to move to BT Infinity now will mean I need to rip out all my BT Total Broadband kit or am I missing the point?
Best Regards
Paul Hadrill

If you check your exchange here http://www.samknows.com/broadband/exchange_search you can see if FTTC
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BT Infinity at my exchange

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