BT Infinity Availability - What a joke!

I've been watching the rollout of Infinity to see when we could upgrade since its launch. Eventually my Exchange EA FOXHALL was upgraded last year but the checker always returns a date 3 months in the future for my telephone line. When the month arrives, the available month CHANGES!!! Grrr.
Now today I have checked and the date is set to March 2014. All of the surrounding area has been upgraded (including both my elderly parents and in-laws who have no use for it!) but my road ...... nothing. The cabinet at the end of the road has been installed and has power warning signs.
It is unfair for BT to keep people hanging on for a date and keep moving it. I'd move to Virgin, but I'm so tied to my BT Internet email address which I've had since the very early dial-up days and I use for everything including my day job (self employed) I can't face the hassle.
How can I find some definitive information on why we are a small pocket of non-Infinity?

Hi STX1300man,
Have you tried entering your POSTCODE into the http://www.superfast-openreach.co.uk/where-and-when/ website?
If there is a Yellow pin near your address when entering your postcode in the http://www.superfast-openreach.co.uk/where-and-when/ website then it may tell you that there is a delay .
BT Infinity is just BT Retails brandname for Fibre broadband (FTTC and FTTP).
The deployment and management of the fibre broadband for the majority of the UK is done by Openreach.
BT Retail who provides BT Infinity has nothing to do with the deployment and management of Openreach's fibre network.
Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity
You can register your interest for Fibre Broadband such as BT Infinity by going to http://www.superfast-openreach.co.uk/expression-gen.aspx
Some problems that can cause delays are:
1) Local council planning permission rejected or delayed.
2) The cabinet is not suitable for FTTC broadband
3) There isn't a adequate power supply
4) Health and safety issues
5) No ducting or inadequate ducting
plus lots more.
The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.
You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.
Openreach's Fibre broadband website is http://superfast-openreach.co.uk/
**The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
Hope that helps,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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BT infinity 'super fast' fibre optic, what a joke!...

ridiculous, just ran BT's own test your speeds, I'm getting 15.45 download, 2.90 upload and 41.50 ping (whatever that is), I knew internet was slow but what a joke, that's when it's working, it flashes orange more than is blue, this is the second modem to do this (and they're sending a third!)
not quite the at least 51 download speed was promised by BT when signed up to the super duper mega fast Infinity2 fibre optic package, I'm connected to the DSL not the WAN, will this affect it, trying to talk to their CS is a joke, they're obviously reading from a booklet and have no idea when ask about that, in fact they ignore it completely!!
anyone else getting this? it's the home hub 5, my socket wasn't changed like was told it would have to be neither? :s
am seriously tempted to cancel the DD and send the hubs back to BT with a note saying as haven't provided what said would you can shove it, seriously, telling folks will get super fast and signing up to the most expensive package got...then delivering a sloppy second service, I'm not prepared to pay over £40 a month for, it won't even connect to my son's laptop neither, says is 'too far' we live in a bog standard house, not a 30 bedroom mansion, his bedroom is right above the modem, he can't get much closer unless moves on top of the thing!
Solved!
Go to Solution.

Posts merged to avoid duplication.
Can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
If you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

BT Infinity availability and enablement

Hello
we are buying a new built house and we are unable to find out any information about infinity availability. The exchange (Rothley) is accepting orders!!!! and BT customer service cannot help.
We don't have a telephone number yet so we are checking with the postcode.
The next road is served by another cabinet and gets FTTC but slow.
Please help.
Very frustrated now!!!!

Hi ykere,
Have you tried the address of the new build on the BT Wholesale Broadband Availability checker here: http://dslchecker.bt.com/adsl/ADSLChecker.AddressOutput
If there is no mention of WBC FTTC when checking the BT Wholesale Database then unfortunately it looks like your cabinet isn't currently in Openreach's fibre broadband rollout plan.
As it is a new build then probably the best way is to ask other residence on your street. This will also give you an idea if it is available to your street.
Click here to see what your looking for in the BT Wholesale Database
The Openreach Superfast Fibre Broadband rollout is still in it's early stages and the plans are always being added too.
So your cabinet may be upgraded in the future, though there is no public time scale on when that will be.
Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to:
• Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service.
• Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).
• There isn't a adequate power supply
• Health and safety issues
• No ducting or inadequate ducting
• It may not be financially viable for Openreach to upgrade your pcp (cabinet) with a DSLAM (FTTC) cabinet.
plus lots more.
The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.
Also look out for these FTTC Cabinets on/near your street/area. If you see one near your old cabinet (pcp) then you maybe in luck for Fibre broadband.
Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.
You can register your interest for Fibre Broadband such as BT Infinity by going to http://www.superfast-openreach.co.uk/expression-gen.aspx
You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.
The openreach When and Where website is: http://www.superfast-openreach.co.uk/where-and-when/
**The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
Hope that helps,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
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BT Infinity Availability

Hi All,
So im here for some advice. The other day i rang BT as the broadband im with at the moment is only 11mb but get about 6mb. Have many users and gaming etc.
So the problem i face is that everyone else on my road has BT infinity available to them. The guy i spoke to was very nice and advised me that i will get it at some time. But theres nothing on the system to say when as its contracted out by BT Openreach.
He said that we could connect to a different cabinet than the neighbours.
So with that i went online and checked out the people across the road and they can as well.
Red - Can get BT Infinity
Blue - 5 Houses (one of which is mine) Cant
Black - The road that we are on
All of last year Bt were working around the whole estate.
2 Years ago we tried to get Virgin Fibre Optic, but their contractors "apparantly" missed installing for the 5 houses and they refused to install it as it would be to costly.
I just would like to know from someone who works for BT or someone at least that i will get Fibre optic.

Hi, visit this link here.
Enter your phone number and proceed.
At the top you will see your Exchange, Phone Number and Cabinet number. If it doesn't mention cabinet that means you are connected directly to the exchange. Below you will have a grid area of the services that are currently available to you are will be in the future at some point. You are looking for WBC FTTC, it will give you the estimated speeds to your home from the cabinet. It will also give you a date which should be the latest you will get it.
If it doesn't have WBC FTTC that means Openreach currently have no plans to upgrade your cabinet.
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BT Infinity Availability - What a joke!

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