BT Infinity - Awaiting install for over a year!

Question

Okay first off this is not a rant and I will try to include all the facts so far to date.
I've been with BT for over 3 yrs, originally left Tiscali Broadband to join BT based off BT's sales advisor telling me I would get Infinity within the year.
Consequently that didn't happen, wasn't so much annoyed because all companys can miss deadlines and will try to correct the issue where possible.
This started off in August last year, I was checking http://www.superfast-openreach.co.uk/where-and-when/ eargerly to find out when my town was going to be accepting orders. My town was showing an estimate of August which peeked my interest knowing that i was finally going to be getting what i signed up for.
August came and went with no sign of Openreach installing anything, I called BT to which they advised me that I couldn't contact Openreach direct and that I should keep checking Openreach's site to find out when it was coming. It then got shifted to October and basically the same scenario happened again. After having a lengthy conversation with Clive Brinkman (Openreach) via email i was given information that the cabinet had issues and that there maybe a number of reasons why, at this point I was told the cabinet would go live Q3 / 2014.
At this point I felt a little messed around, I tried to chase this up as much as possible with BT while going through various people until I was put into contact with Michelle who states in an email "Openreach have been in touch and have advised customer is connected to ******* exchange cabinet ******. This cabinet is still in the build phase and is currently expected to go live in mid-November" I also got confirmation from Clive Brinkman (Openreach) "With the thousands of new cabinets we are deploying over the whole of the UK some will be delayed as the commissioning teams are at the moment very busy, your fibre cabinet will be completed and the latest details I can see is November 2013"
Again November passed by and still no sign. At this point I'm fed up and tired of chasing people around to find out what's going on after spending hours on phone calls and being told dates which weren't correct. 
Around January I saw an Openreach van outside my property, which sparked interest from me for Fibre. I then checked it again and it stated "February". Again this date was pushed back to March. 
From what I remember my area was now Accepting Orders, however it turns out my cabinet wasn't. After many phone calls i finally manage to find out that they need to dig up some road in order to install piping and this would need to be arranged through my local council. Now in April and nothing, called BT who advised to contact my local council to see if they could speed it up.
So I called them, after being told by them i should check roadworks.org to see when it was scheduled. Funny enough BT were scheduled to come that day to lay the pipe work. I advised the council that no work was taking place to which they were astounded by. I asked the lady if she could chase it up and perhaps get someone from Openreach to call me about it. I received a call later that afternoon from Andy in the new development site from Openreach who in the end was useless and very rude and stated the only reason he called me was to see if there was a health & safety issue.
After getting no where again and the amount of time spent in chasing up people to find out what was happening I was on the verge of giving up, especially when dealing with BT. Around a week later I was woken up to road works and low and behold they're digging up to put piping in place.
I happened by chance to be reading Ofcoms page and thought they might be worth a call to get some advice and I was told that Openreach wouldn't do anything for me and that I should pressure BT to put pressure on Openreach to hurry the process more. This annoyed me to no end as after all this time the people who I spoke about this most to was BT and nothing had been done from there end. 
I called BT and asked to be put through to a manager, I was put through to Kelly the sales manager. After explaining in length the hassle I've had from this she turns round and tells me that BT will not provide information and that I should check "can i get fibre broadband" and when it's available they'll notify me. After explaining again that I was provided more information than this last time she seemed to get irrate and confrontational stating the same information again. At this point I wasn't very happy with the way I was being treated within this phone call so I asked if I could be put through to her superior, from which she responded "Nick who is the center manager" she refused to put me through and refused to pass my issues onto him.
I don't believe for one second that the road works would of taken place if I hadn't of chased it, the customer service overall from BT is an absolute disgrace and BT should be made an example of.
All I want to know now is, when will Openreach come out as the roadworks are completed and the pipe has been put in. 
Previous Topic from September 2013 - https://community.bt.com/t5/BT-Infinity-Speed-Connection/Bt-Infinity-due-September/m-p/980676

Answer 1

Hi Kinergy,
As you know the Fibre broadband infrastructure rollout (FTTC & FTTP infrastructures) is being done by Openreach as part of either the Openreach Commercial fibre rollout plan or as part of your local authorities BDUK fibre broadband programme.
Openreach are the "last mile" infrastructure provider for the majority of ISPs/CPs (excluding KCom & cable networks) such as BT Retail.
Please can you copy and paste the results from the BT Wholesale Database (http://dslchecker.bt.com/adsl ) with the exchange and cabinet number and also the information under the "services grid". However remember to edit out your landline number before posting.
There is sometimes a reason given in the BT Wholesale Database results if there is a delay or issue with the installation/activation of fibre to a cabinet/area.
BT Retail doesn't really have much say as to If or When fibre broadband will be available to your property as that's down to Openreach (/& your local authority in terms of BDUK rollout). 
Even though Openreach is part of the BTplc Group, there are rules and regulations put in place by the telecoms regulators that means Openreach have to function separately from the rest of BTplc Group (which includes the retail division BT Retail, and ISP/CP) and therefore Openreach must treat all ISPs/CP equally and that BT Retail does not get any priority.
There can be many reasons for the delay in enabling fibre to your area/cabinet. For example blocked ducts, LA planning issues, power supply, ect..
Has your PCP (cabinet) been installed and connected to a FTTC DSLAM cabinet which would be sited either next to or opposite the PCP or within 100 meters of the PCP?
From many examples once the physical FTTC DSLAM cabinet has been sited near the existing PCP then it can take weeks/months for that FTTC DSLAM cabinet to be fully commissioned and accepting orders.
**The Commercial Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs. The BDUK fibre broadband schemes are managed by Openreach along with your local authority.BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
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