BT Infinity bill / connection issue

Our infinity connection was cut off yesterday because of a bill issue but was paid online the same day. It is now more than 24 hours since and it is still disconnected. According to our bt account page it has been resolved and is now working but that is NOT the case. We have tried ringing the bt helpline twice, both yesterday and today but both times we have been on hold for more than 2 hours with no success. Can somebody please tell me what is going on?

like i posted it sounds like the payment has not yet cleared the banking system it can sometimes take up to 3 working days
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Similar Messages

BT Infinity HTTPS connection issues- anyone else?

Hi all.
Any advice would be greatly appreciated.
I have been having considerable problems with HTTPS sites over the past few months - timing out, unable to make payments online with ClickSafe - Lloyds Bank, Natwest, NEXT, National Lottery. Some HTTPS sites load eventually but usually very very slowly or time out.
This issue is across all my devices - Macbook Pro, iPad Air, Samsung Tablet, Windows 8 Laptop, x3 iPhone 5.
If I switch WiFi off on my iPhone I can make payments over the mobile phone network fine but as soon as I switch WiFi on the problems occur again. I took my Laptop to a friends house and used their TalkTalk Broadband and no issues, all worked fine.
I have had 2 HH4 and now a HH5 and the problem still occurs.
I have Changed numerous settings, undertaken numerous reboots and complete resets to no avail.
I have enabled firewalls and disabled firewalls, changed MTU and numerous other possible fixes, but again none have worked.
I have paid for BT Tech Expert support who have been very helpful and always called back when they have said they would but they do not know what the problem is and are still working on it. Next call on Monday night.
I found this very long thread starting in 2011 and ending in February 2013, where BT customers were experiencing the exact same problems in the South West of England and it turned out to be a network issue that was resolved but it does not explain how it was resolved!
https://community.bt.com/t5/BT-Infinity-Speed-Connection/BT-Infinity-and-https-connection-issues/td-...
I am in Newcastle upon Tyne and would be grateful if anyone could let me know if they are having the similar problems?
Thanks for your help.
BT Infinity 2 - 75/16 Mbs

To make sure that BT web help is disabled, look here.
http://preferences.webaddresshelp.bt.com/selfcare/
To try changing DNS server on your Windows 8 laptop, see this Microsoft note.
http://answers.microsoft.com/en-us/windows/wiki/windows8_1-networking/how-to-change-ipv4-dns-server-...
You can use 8.8.8.8 as they suggest, as that is Google public DNS.
If that fixes the problem on the laptop, it would point to a problem with BTs DNS servers.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Infinity - Wireless Connection Issues

I have had this product for over a year now, and I have to say it is amazing that I have lasted thislong without throwing the router out of the nearest window!!
Does anyone else experience such poor wireless connections??? i.e. up and down, up and down, up and down, all day long, any time of day, any day of the week. It is shockingly bad!!!
I've changed channels, I've paid for an engineer to check the connection point, even though it's exactly the same one, and in the same position that the engineer installed it.
I'm really at the end of my tether!
Anyone, care to offer any advice?
We are a family of 6, with many many gadgets, i.e. iPads, iphones, Xboxes, laptops, ipods, etc. are we being penalised for having too many wireless devices? Can the BT Infinity product only cope with a certain amount of wireless devices?
PLEASE HELP!!!

If you have tried all the wireless checks/changes ie moved the HH3 off Automatic onto a clear channel.
Inssider is a good free wireless scanner for windows, that can help identify a clear channel to move the HH3 to.
Inssider video HERE.
Then you may want to consider another route. I note in Ady wrote in msg #21 and 25 HERE.
"My Netgear WNDR3700 got delivered today................
WOW! - what a router!!!!
My laptop now connects at 150Mbps and stays like it, Xbox 360 and Apple TV 2 all work flawlessly on the Wireless Network.
What can I say - anyone having issues with the Home Hub 3, get this router, you will not be disappointed!!!"
And more choice HERE.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

HTC Rezound 4G connectivity issues

anybody having issues with 4G connectivity, I have unlimited plan, is Verizon throttling my data? happening in the last week, very annoying. Can I request a discount on my bill?

Hello JBLo
I'm sorry to hear your having connectivity issues with your rezound. Does this happen everywhere or at one specific location? Are you losing all data connections? Did this start after an application was downloaded? Please power the rezound in safe mode and retest. Here's a link for safe mode: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=48353
Verizon wireless does not throttle data. On our 3G network we do use network optimization. Here's a link that explains network optimization: http://support.verizonwireless.com/information/data_disclosure.html
Please let me know if the issue happens in safe mode.
Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport

10.8.4 fixed my wi-fi connectivity issues, now where do I send it?

After updating my MacBook Pro to 10.8.3 from an earlier version I was no longer able to connect to my Wi-Fi network. This network had one other Mac, 3 iPhones and 2 iPads connected uninterruted the whole time. Now 10.8.4 fixed my connectivity issues. I spent 5 hours trying to get my MacBook Pro to connect to my network and Apple tried to charge me $19.99 to walk me through how to connect my MacBook Pro to my network that was working fine. We bill clients a very reasonable $200 per hour for our services. Where can I send my $1,000 bill to Apple for wasting my time?

I don't know how you feel sig, but I have a strong belief that corporations should be held accountable for their actions. For something as basic, preliminary, and expected as a Wi-Fi connection, of which was working prior to the 10.8.3 update and now works after the 10.8.4 update, this would likely be considered negligence on Apple's behalf, and could possibly even be considered gross negligence if someone could prove it was intentional. This was a common issue and I know I am not the only one.
I was days away of getting the Airport Router in hopes it would bring me back to Wi-Fi. Who knows how many people were coerced into picking up an Apple router in hopes of having Wi-Fi connectivity back. If there was any way this could be determined, this would likely be considered fraud.
I know my family, as many of you out there, have spent greater than $9,000 at the Apple store over the years. We expect to have Wi-Fi after an update.

Connection issues Christchurch dorset

Hey everyone,
Over the past couple days the family and i have been having what seem to be dns issues certain websites will load, some wont but will do later on in the day YouTube is affteced and so is facebook.
Hopwfully bt will fix this as it looks like quite a few areas are having same issues.

Sounds like the same DNS issue that's being discussed here.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/DNS/td-p/1418137https://community.bt.com/t5...
A solution is to use Google DNS on those devices that allow you to chose DNS servers
8.8.8.8 and 8.8.4.4

XBOX 360 CONNECTION ISSUES

As I am a avid gamer on xbox360 I have noticed the following I have connection issues when I play black ops lag is terrible and thinking that this may be due to th e games servers so I tryed modern warfare2 and yet this is the same now bearing in mind whwn I was with Talk Talk this issue very rarely occured...so why now I wonder?....I have the new HUB 3 I have tryed PORT forwarding and this is still no better IF anyone has any advice on this I would appreciate it very much...........

hi
there could be several issues here...
when gaming online, sometimes the lag may NOT be your fault (or your ISP i should say).
if you are on infinity, then upload is minimum of 2mbps so around 1.6meg in real terms which is more than enough bandwidth for online gaming.
however, LATENCY, is the main player here.
it doesnt matter if you have a 10mbps upload connection if your latency is very high but to be honest, even at worst, i dont think you should be getting in excess of 40ms to anywhere in the UK...
i am an XBOX gamer on Infinity and i use wireless to my HHB3 and have never encountered any issues so far (touch wood)...
As you say your are using a wired connection, then im assuming you mean XBOX directly wired into hub. If this happens with ALL of your online games, then maybe try resetting your hub/router and try again and double check any port forwarding you may stipulated. Maybe even try using another ethernet cable?
again, i have Infinity/HHB3 with no issues at all with online gaming, even via a wireless connection. If i did, then i would consider placing my XBOX in DMZ whereby it is beyond the firewall so should eliminate any firewall/port forwarding issues.
Since you say that the problem only apparent since changing providers, then i would concentrate efforts on the router/hub and your local connections to that device...its unlikely its anything to do with broadband itself, but more to do with your connection to it.
ged

Y has my post been moved its a connection issue no...

y has my post been moved its a connection issue not a billing issue ??
Solved!
Go to Solution.

it was moved as you have a problem with your package getting activated whereas this board is for customers who already have their broadband activated and are having problems with their conenction
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HP PhotoSmart 7510 suddenly has severe connectivity issues

I have a HP PhotoSmart 7510 printer since about 2 months. Initial setup worked like a charm and the printer has been working pretty much perfectly for the last 2 months. Wireless printing, scanning and internet access on the printer (e.g. for Facebook photos) all worked. Just from time to time i would get the occasional (mildly annoying) message on my computer saying "scan to computer is currently unavailable" but it usually worked itself out and whenever I needed it to work, it did work.
But since a few days ago, it has some severe connectivity issues. I didn't change any settings on the printer, router or computer - the issues just started appearing by themselves. I startet getting much more frequent messages on my computer saying "scan to computer is currently unavailable". I noticed I couldn't print anymore, and restarting computer, printer and/or router didn't help at all. The only thing so far i managed to print wirelessly since the problems started were the first 5 pixel rows of an image I tried to print, the rest didn't transmit.
It seems the printer still connects to the WLAN but printing and scanning no longer work, and whenever I try to access a web service on the printer (like Facebook) it says it has no internet connection, even though the WLAN light is lit up (not blinking) and all the wireless status reports say "congratulations, no problems found" and display IPs etc. just like normal.
I looked at the threads "PhotoSmart 7510 connects to router, but not to the web.", "Wireless printer (HP Photosmart 7510) not connecting to network" and "Photosmart 7510 won't connect to Web Services" but they weren't a big help. Activating EWS didn't work because even though the printer showed its IP address to be 192.168.1.3, when I entered this in my web browser it didn't find the printers configuration page.
I tried the following steps from one of the threads:
1. Restore the Network defaults
2. Unplug the printers power cord while it is still on. Leave it unplugged and walk to the router.
3. While the router is still on, unplug the power cord from the router, leave it unplugged for 30 seconds, then reconnect the power cord to the router. Once plugged back in the router should power on automatically.
4. Plug the power cord back into the printer. Once plugged back in the printer should power on automatically.
5. Run the Wireless Setup Wizard to reconnect the printer to your wireless network.
6. Try enabling Web Services.
I followed these steps exactly. Interestingly, even though I had done step 1 and restored the network settings to factory defaults, after turning back on, the printer somehow still had its old settings saved and reconnected to the network.
It seemed to have fixed the problem, the printer finally had internet access again (Facebook app showed my photos) and scan to computer found my PC. But after just about 3 minutes, the printer had lost its internet connectivity again. When opening the Facebook app, it displayed the same error message it did before. And printing no longer worked as well.
So, what is wrong with this printer?! It has the newest software update by the way (I checked during the 3 minutes it had internet access.) My computer is a HP Windows 7 x64 machine (EliteBook 6930p) and the router I'm using is a Netgear WNDR3700.
I specifically bought this printer for my studies at university. In one week i have my exams and in order to study I REALLY need to be able to print some of my course materials! So any help as quickly as possible would be greatly appreciated. Or do you think this is a case for a warranty replacement, considering the printer's really strange and error-prone behavior?
Thanks a lot!

I can assure you that it is not a router issue. It appears to me that it is a driver compatibility with Windows OS. After trying to get to the bottom of this since my Photosmart 7525 was new and reading just about every forum and blog, I have come to the conclusion that the issue must be related to the HP driver itself.
The issue does not seem to affect any Mac systems, and from one forum someone was able to fix it by downloading new drivers compatible with 64-bit systems (which seem to not be affected by the glitch). But that leaves us 32-bit people stuck with the current driver which does not work.
The printer is connected with good signal to the wireless router (no matter who's router it is and what configuration is made). The printer can be pinged from the router and any computer on the network which is not currently being affected by this issue. However, the affected computer fails pings by either request timed out, or destination host unreachable. Pings are successful from the affected computer to any other device on the network. The only way to recover (at least for a few days) is to reboot the affected computer.
Also, from the display on the 7525, the network tests pass without issue. I can also download and print content from the internet with no issues.
Please do a quick google search of this issue and you will see several THOUSAND entries of people with the same request. This is a serious issue that people are having and everything is pointing to an HP problem (not routers, improper installation of software or drivers, etc...). I agree with several other customers that HP should be on the hook for this fix. I will give it another couple weeks, then back to the store for a reliable unit from another competitor (Canon, Lexmark, etc..)
Thank you in advance for escalating this issue to product engineering,
S. Hunn
There are 10 kinds of people in this world... Those who understand binary and those who do not.

Connection doctor and connection issues

I have nothing blocking my internet connection, however mail is a nightmare for me. I continually receive connection issues via the connection doctor for imaps, pops, and icloud.
Are my settings wrong? I have checked with each of the settings and they are set per instructions provided. Some are google, some yahoo, icloud, etc.
This is really annoying and I could really use some help.
Here is a typical message: Could not connect to this Google IMAP server. Check your network connection and that you entered the correct information in the Account preferences. Also verify that the server supports SSL. If it does not, deselect the 'Use SSL" checkbox in the Advanced tab of Account Preference"
I have done all of this and am still having troubles.
I am also receiving SMTP connection issues - "Trying to log into this SMTP account failed. Verufy that the username and password are correct."
I have checked and all are correct. Even more confusing, these issues are not present all the time - however I have not changed anything between when times are good and bad.
Sigh - I hope someone has an idea to help me out.
Thanks in advance for your time and thoughts.
Patti
I am running osx 10.8 mail 6.2 and use xfinity for my internet (as I mentioned, I disabled their firewall trying to fix this)

Hi there Japps1,
You may find the troubleshooting steps in the article below helpful.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
-Griff W.

Excel ODBC Connection Issues

I'm having some issues importing external data from an Oracle 9i database.
Here is what is happening:
I am initially able to import data from the table I want to into Excel.
I do this through "Data -> Import External Data -> New Database Query" where I have my .ORA data source. I'm able to log in using my user and password and import the table. My problems come after I import this first set of data.
If I try to "Edit Query…" I get an error box that says "[Microsoft][ODBC Driver Manager] Driver's SQLSetConnectAttr failed".
If I try to "Refresh Data" I get two error boxes. The first is just: "[Microsoft][ODBC driver for Oracle][Oracle]" and the next says: "[Microsoft][ODBC Driver Manager] Driver's SQLSetConnectAttr failed". It then prompts me for the User name and password of the DB I'm connecting and after I enter the information, I get the same two error messages.
Also, if I attempt to establish another connection following the "Data -> Import External Data…" steps I run into a different problem. Upon entering the information for the User Name and password prompt I get two error messages. One says "!" and the next box says "Couldn't read this file". Once I click "OK" in those boxes, the Microsoft Query window automatically opens with nothing in it.
I can't seem to figure out why I can initially pull down data and then cannot succeed afterwards. I'm unable to connect to the DB I have through Excel until I completely closed all Microsoft Excel instances.
I also use this data source in Microsoft Access without any problems.
My Excel version is 2003.
I'm using Oracle Drivers I'm using are from an "Instant Client" package.
Any thoughts why I'm having these connections issues?
Thanks in advance.

This issue is closed.
The solution was:
"Data -> Import External Data -> Import Data"
Select "New Source" and select the "Oracle" data source and filled in the appropriate information. This was similar to the database query but it actually works.

My brand new mac pro always had Internet connection issues at school. WHY is that? I see the school's Internet working perfectly fine on other PC's, but there is never a day where my mac doesn't have Internet connection issues at school. How do I fix it?

I got my mac pro in the middle of August. School started the week after. Internet was working perfectly fine at home. But at school, I never had a good connection. Sometimes on the good days I get a connection when I'm sitting at the exact spot in class I always sit at. It's ridiculous and it's frustrating. I invested my money into this laptop and I'm beginning to regret it. I thought it was the school's Internet, but I don't see Internet issues with other PC users. It's most frustrating on registration days and I'm trying to register for my classes before it gets taken, but again... Internet connection issues. It's random. Majority of the time, it doesn't work at all. I've done Network Diagnosis and turning WiFi off then turning it on again. I've done everything I could. I put my money on this laptop and it was a lot of money. I could have bought an 800 dollars laptop and I would have Internet connection anywhere on campus. So, I don't want to continue everyday to regret on buying this laptop every time I try to connect to the Internet at school or Starbucks or anywhere else. How do I fix this? What's the problem ?
At school, I heard this guy had a problem with Internet connections too and he owned a new mac book pro. He said something like Apple messed up on something, but he fixed it. If I knew mac book pro's had these issues I wouldn't have bought it in the first place. It's freezing on me every other day. It's ridiculous. But what concerns me the most is the Internet connection. So someone please tell me what can I do next to prevent the problem? Am I doing something wrong maybe?

Hi Kevin,
I'm using an XLR input mic which is connected to the phantom power enabled XLR mic socket on a USB M-Audio M-Track. The M-Track is connected by USB to the Mac Pro - so effectively I've got an M-Audio USB soundcard with a mic input. I've also tried a microphone that is a straight XLR to USB cable (guessing with some soundcard chip buried in the usb plug) but that also yields the same effect of bad latency, intermittent quality, stuttering and repeating and echoing (without the speakers on during record so its not feedback).
The mic works absolutely fine with other recording applications I have on the mac at the moment - albeit non-adobe ones (tested it on the EasyAudioRecorder - and it lives up to its name. it's easy)
I will try with Audition and report back, but sitting here right now I can imagine it would work fine with audition too - it just seems to be the way premiere is set up for recording into the timeline is a bit sketchy. I'm willing to accept it might well be a quirk with the new Mac Pro trashcan - I'm not weighting all the woes on premiere.
Any thoughts or am I out of luck to sit with my fingers crossed for a fix in the next round of updates?
Nathan.

Connection issues with Safari 3

I'm having some connection issues with Safari 3.
When I connect wirelessly, Safari won't load any web pages. I go and use Firefox and everything is just peachy.
I've reset Safari, emptied the cache and whatnot. I went in and checked the permissions, everything checks out.
When I connect with Ethernet, there's nothing wrong, which is my dilemma.
Help would be greatly appreciated.

There are a number of posts in the Leopard forum from people with direct experience with upgrading from Panther to Leopard. Here is a relevant thread from there that should reassure you.:
http://discussions.apple.com/thread.jspa?threadID=1418714
Your system should be fine for Leopard, but you will probably need a current version of Photoshop if you don't already have it. See this download:
http://www.adobe.com/support/products/pdfs/leopardsupport.pdf
Also, Leopard doesn't run Classic (OS 9) apps.
One caveat - first make a bootable backup "clone" of your present system onto an external firewire drive so you can recover if anything goes wrong. You can use the "Restore" tab of Disk Utility to make such a clone, and there are also Panther-compatible versions of Carbon Copy Cloner (v 2.3) and SuperDuper (v 2.1.4), both excellent for this.
It's even possible to a create second Panther clone on a different external volume to create a "dual-boot" system, using that volume to continue to run old applications that you can't run with Leopard.

Connection issues with EA4500

I had bad connection issues with my mobile device, so i pressed reset on my EA4500 router, and now when i connect to my network, it gives my limited connection even though i have 5 bars of signal. Not sure what to do now...

Resetting the router will erase all the settings you configured on the router since the initial setup. You manually configure the router's wireless settings so your wireless devices can have internet access again.
Procedure: http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=cfb50c0dc992443ab2405a782cca60f7_19073.xml&pid=80&...
Make sure to use a computer that is hardwired via Ethernet cable to the router.
For bad connection issues: http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=cf6ed888ce144d06905af4987887fd1b_KBxxxx_EN_v1.xml&...

X1 Carbon (20AX series) wifi connectivity issues

Dear Lenovo Support and all others,
I am posting this in hope that someone can help with my problem and also to share my unpleasant experience with a new Lenovo product.
Lenovo Thinkpad X1 Carbon
Model: 20A8A00VSG
OS: Windows 7 Pro 64bit
Purchase date: 27th February 2014
Since the first day I purchased the system, I have been having an issue with my wireless connection:
1. I am unable to reliably get a wireless connection to wireless access points (e.g. free wifi coffee outlets or malls) and personal mobile hotspots (mobile phone hotspots). It constantly says "LIMITED CONNECTIVITY". In other words, I cannot get internet access. Even when it does connect to the network and get internet access, there is a tendency for the connection to drop back to "LIMITED CONNECTIVITY".
The only time I can get a reliable connection is when I am connected to my home wireless router. The system does not seem to have problems on home wifi networks. Since the problem seems limited to wireless access points and hotspots, I believe its a hardware/software problem.
Please note that I have other wireless devices (laptops and mobile phones) that can connect to the same networks that I am trying to connect to and have no issues.
I have tested the networks with my friends' wireless devices as well and they have no issues accessing the internet so I am fairly certain that there is no issue with the networks themselves.
2. I have already called in twice and been given advice on both occasions but the problem still persist. I have updated all drivers, uninstalled and reinstalled and updated the BIOS for the system and also performed a system recovery but nothing has worked so far.
I have also tried disabling and/or deleting any anti-virus software and firewalls but it does not fix the problem.
I have also been advised that I need to go down to the Lenovo service center to have my laptop checked out by the technicians and that there MIGHT be a firmware upgrade for the wireless card itself.
NOTE: MIGHT? The support staff doesn't even know for sure whether there is an upgrade available.
3. Rebooting my computer, the wireless card or the hotspots does not solve the problem. It might work for a shortwhile before it reverts back to it's non working state or stops working again once I reboot the system.
I am really unhappy with the purchase so far. It's actually a good laptop per se when all is working, but without internet access, it is pretty much like a dead fish. And thats 90% of the time.
Like I said, this problem has been happening since day one and I've tolerated it long enough.
I hope someone can help me with this problem.
Thanks all.
UPDATE - 3/24/2014
I borrowed an ASUS Wireless USB adapter from a friend and installed it on the laptop. Lo and behold there are no connectivity issues to my iPhone wireless hotspot.
INTEL DUAL BAND WIRELESS AC 7260 - NO CONNECTION/LIMITED ACCESS
ASUS USB N10 WIRELESS ADAPTOR - CONNECTIVITY AND INTERNET ACCESS
I think this narrows it down to the software/hardware in the computer....

Hi, all
there is an issue bugged driver or even card firmware related. Intel confirmed that. Wait some time for the new release.
For the test purpose only disable 2,4 ghz band support and switch to 5 ghz. N-band seems unstable so switch to G-band. As the Linux users report the same issue it's firmware bug basically.
x220 | i5-2520m | Intel ssd 320 series | Gobi 2000 3G GPS | WiFi
x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
Do it well, worse becomes itself
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BT Infinity bill / connection issue

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