BT infinity Broadband usage

Have been with BT broadband now for 2 days. Have my own MyBT account set up. It shows my BT account number and under 2 tabs titled My Bills and My services. I tried to look fro broadband usage and could not find the information. when i click on the View your usage box in My bills and payments the response is 'unsuccessful as you dont have any products or services linked to this account. If i try My services tab and click on the broadband icon there is no list that comes up next to it for broadband usage as indicated by other users on this forum.
So i called the telephone helpdesk. First time they told me to change my browser. So went from Moxilla to IE and disabled pop up blockers. No success.
So called up technical services again and they could tell me my usage over the phone. When i asked for setting up the facility on my MyBT page he hummed and ahhed and told me to download the thinkbroadband software. I did that and now i get on my desktop the broadband usage box.
But i dont want it permanently on my desktop. I want it on my MyBT page as everyone else. What am i doing wrong?? Please help

Hi there
As someone who has unlimited I dont track my usage and so I will try to help.
If the software that you have can be opend to veiw usage then you don't have to have it on the desktop and you can open it when you want to check.
If the BT usage information is not up yet that might be because you are within the ten day settling in period where DLM and BRAZ takes place so they may not be tracking your usage yet.
As said unsure if that is totally true but if you can't see your usage on bts page within 10 days I would call BT again to check what is going on, try talking to the accounts people.
Hope this helps

Similar Messages

  • BT Infinity Broadband - stay away. Extremely poor...

    Just switched to BT Infinity broadband. Unfortunately, I took the limited option as we do not download a lot but wanted the faster speeds. A big mistake. Regret going to BT. Issues that we have faced so far:
    1) Installation could not be done on the first day the engineer turned up. After sending an email and text every day for a week prior to the engineers visit to make sure that we had things ready it turned out that BT did not have their house in order and couldn't install it on the day. They had issued a notice to my previous broadband provider to disconnect, so ended up without internet for a week. BT provided a BT wifi-voucher but that was a world of pain as well with expiring vouchers, dropped connections, etc.
    2) Once the broadband was installed, we stopped getting signal in parts of the house. Never had a problem with my sky router. Called BT only to be told that we should go wired. Wifi has a limited range. I would like to think that my house is massive and wifi doesn't reach all places but unfortunately not. With the previous sky router, we would get wifi 3 houses away. Now - not even within the house. Tried to play around with channels but no luck. Finally ended by buying an extender!
    3) Usage cap: We used up 70% of our monthly limit in 2 days without downloading any movie, any video. Just normal browsing. Called BT and they said that they can't provide details of usage. If it says 70% then it is 70%. If it crosses the 40GB limit, then we have to pay £5/5GB. At this rate, potentially looking at a bill of about £200/month for normal browsing. This can't be right!!
    4) Tried to upgrade to unlimited only to find out that it means taking out a new 18 month contract without any offers. I had signed up to BT Infinity 1 with a 12 month contract at £15/month (£3 off regular price). If I switch to any one of the unlimited packages, then the £3 discount will not be available and it will have to be a fresh 18 month contract. HOW ABSURD! Never had that problem with any other provider. They always had an option to upgrade to a higher package for the remainder of the contract. 
    Over the last month, I have spent over 12 hours on the phone to BT, have spoken to at least 10 different departments and still an unhappy customer. So regret going to BT. Counting the days when the contract will end and I can move away. Only 352 days more to go.
    Regards
    Aneesh 

    Hi there
    Welcome to the forum.
    Sorry to hear you have had issues.
    Just a few comments for you. 
    Point 2 - With the WiFi - is the new BT Hub in the same location as your old Sky router? If not, then even minor changes to the location can cause different behaviour due to signal variations.
    Also, you could consider using your Sky router as a WiFi access point. I did that with my old Netgear router. Connected it via ethernet, diisabled the DHCP, gave it a new ip address and set it to just allow passthrough. Worked a treat.
    Point 3 - Usage cap: You need to remember that *any* connection like web browsing, emails, streaming etc will generate data traffic which will be recored as usage. 
    Not sure if you signed up for "BT WiFi with Fon" but this will use a portion of your connection to allow people to use your WiFi. 
    I do not know if this is actually recorded against your usage, but I am sure other Forum users will be able to tell us.
    ptan

  • Increase in broadband usage

    I have been using BT Infinity 1 since July last year with no problems.
    For the last two months I have been warned that I am using more than my allowance of 40G incurring extra charges.
    I have no explanation for this.
    Is it possible to retrieve my usage stats (as a graph) for the last twelve months from the BT billing platform.
    Kathy

    This link may help.
    Why is my broadband usage so high?
    I don`t think BT keep your usage stats for that long. Its best to check it on a daily basis, using the usage monitor on MyBT.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Broadband Usage

    I have just had infinity installed for BT TV. My broadband usage averages 28gb a month but in 2 days since installation my usage has rocketed to 18gb. We have not watched any films or used our pcs any differently. I got through to India and was told it was uploads and i would be put through to billing. By the time i had waited on the phone it had gone flat so I am none the wiser. It must be a mistake, can someone help?

    Hi Cheryl111,
    Welcome to the forum, I can check your usage here if you use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband usage IMPOSSIBLE!

    Hi all, i'm a new customer to BT having signed up to an Infinity 1 & TV package from 17.06.14.
    I am after a bit of feedback to an issue which has become apparaent from the outset of my service connection, and which i'm getting exceedingly concerned about spiralling costs being applied to my account and getting absolutely NO help whatsoever from BT to track down the cause.
    Within 7 days of connection, I had my first email warning that braodband useage had already reached 28GB and was at risk of exceeding my 40GB / month usage cap.
    For the record, I had transferred my service from Virgin Media after 5yrs and 3 months of 10GB / Mnth cap where we had never once exceeded this limit.
    Nothing in our household has changed since BT was introduced into the equation, other than new BT equipment has been installed in place of the old router and a new Youview box installed in position for our last Youview box.
    We have not changed our internet usage or TV viewing habits, or done anything out of the ordinary that we know of that could cause this issue, and yet according to BT our household has apparently started using the broadband service not just four fold comapred to previous, but 14-fold based on the information from their usage monitor that apparently we got through 65.5GB in 14 days to the end of June!
    I contacted BT about the issue of the first warning (24.06.14) and questioned the accuracy of the usage information, and all I was repeatedly told was that if the usage monitor says its been used, its been used, and it's never wrong.
    B
    T said they would keep an eye on the usage from 24.06.14 - 30.06.14 and report back to me with their findings.
    Not surprisingly, nothing happened, and no call back as promised.
    Now we have turned a new month I checked the usage monitor on 07.07.14 to find that it was already showing 39GB used in 7 days!
    Again, I have called to register my concern with their information being spurious and again got quoted 'its never wrong'.
    Has anyone had a similar experience and if so how did it get resolved?
    One other item of information that may help : from my last conversation with tech support last night, they interrogated my hub to find out what was currently connected to the hub, only for them to list out at least half a dozen devices which weren't in the house or even near it at the time, but were still showing as connected via wi-fi to the hub .......can this be the connected to the issue?
    Any advice or information, techy or not would be gladly welcomed.

    Hi,
    I am new to BT as well (from 08/05/2014) and am experiencing the same problem on an Inifinity 1 package with 40GB monthly allowance.  Apparently between 1st and 8th July 2014 (according to the BT Broadband Usage Monitor webpage) I have managed to use 39.87GB of my 40GB allowance.
    Note: in my last seven years of broadband usage (with O2) I have never used more than between e.g. 10 to 14GB per month.  I do not have any gaming devices, no sky TV etc and have not (since June) streamed any movies, watched iPlayer or TV on demand, downloaded music on iTunes etc.  Nothing has changed in my usage which would account for this.
    Since Sunday 6th July, I have spent nearly 3 hours on the phone with 'technical' support to try and resolve the problem.  They have confirmed that I do not have a crossed line (via swtiching the hub off).  After many hours of wrangling between 'techincal' and 'accounts', 'technical' have now opened a case and are due to report back on the 14th July.  They are also sending me a new home hub.  I suspect they will not find a problem and the new hub will make no difference.
    The most interesting thing is this: on Monday night (7th July) I disabled the 2.4GHz, 5GHz and WPS wireless on the home hub.  Also note that I have no LAN/USB cables connected to the home hub.  No wireless + no cables = no usage (?).  I checked the usage monitor webpage at 9.30am on 8th July, for the 23.59 usage figure for the 7th July: this was 32.6GB. I did not use the home hub on the 8th July, but left it switched on (with no wireless and no cables).  I then checked the usage monitor again this morning (9th July), for the 23.59 usage figure for the 8th July: this was 39.87GB....
    ...somehow without any access to the home hub I managed to use c. 7GB of data in a day.  I queried this figure with BT this morning.  They told me that the 39.87GB figure on the webpage was incorrect and that the correct figure was 32GB.  I have just checked the usage monitor webpage and it is still showing 39.87GB (?!).  [Note this figure is all download with no upload whatsoever.]
    It is possible to log in to the home hub via FON ("BTWiFi-with-FON" + your email/password).  I have been told (by everyone at BT I have spoken to) that using FON does not count towards the personal monthly usage (40GB).  Perhaps (as a test which will still allow internet access) you can disable your homehub wireless (advanced settings) and use your home hub via FON and check your usage for the day.  With everything disabled and access via FON, your usage should be zero.
    Interestingly, I have been told by 3 people in 'techincal' and 4 in 'accounts' that I should look to upgrade my package to 'unlimited usage'.  I have refused to do this because I do not need it and do not wish to spend any more on broadband.  I also note that BT have withdrawn the '40GB' usage allowance from every package now on their product listing; it's either '20GB' or 'unlimited'.
    Happy to discuss further as it would appear we have exactly the same issue....

  • Broadband Usage and speed problems.

    Hi.
    I have question about broadband usage.
    Its 11 days and bt website says I used more then 20GB!
    Its nearly 1.8 GB per day! I used Internet for browsing website and receive one email pre day, I download twice large amount (about 1-1,5GB) and nothing more!
    I just wonder what going on? I try monitor my usage day by day from 5 days ago and its worst and worst!!!
    I nothing download but my usage going very fast.
    Its looks like I will be download about 3 movies per day that means I will have now more then 30 movies! Its must be something wrong!
    I used before VM and my average Internet usage was about 15-20GB per Month with solid 10MB speed.
    Now my speed is **bleep** from 8mb to 1mb and sometimes less then 512kb!!! And usage is higher !!!
    How can I see details about my usage?
    And q2
    About speed - in my area BT Infinity will be available from 31.12.2010
    Its mean still BT have same works, it might be cause my slow broadband?
    And from 25.11 till now is same problem with broadband, in three days I must reset BT Hub because there is no Internet. On BT Hub anything looks fine, Is IP address etc... But is no Internet telephone and no Internet as well.
    I check by used ping bbc.co.uk

    Andy_N wrote:
    Hi.
    I hope you don't mind me asking a few questions, this may help to determine why your usage is as high as you're seeing.
    Do you have more than one computer connected ? Do you use iPlayer, or watch lots of youtube stuff ? Do you have any games machines such as XBox connected to the Internet ?
    Are you uploading lots of things ? uploads count as well as downloads.
    Are you up to date with all security and anti-virus packages, and have you run any scans recently ? (sometimes viruses and trojans can cause a usage problem).
    Your inherent speed problem could be due to various reasons, for example worsening line conditions due to weather and general wear and tear. Strangely viruses can cause a noticeable slow down, but mainly due to the computer being infected rather than the line being slow.
    Can you posssibly post the hub stats ?
    If you're using a PC, download something like Networx usage monitor and see if that can help. Of course it needs to be on each PC, but can't see the usage of games machines or Internet TV (or iPhone use etc).
    I used only 2 machines. Desktop PC and laptop. Laptop very light, just 1-2 hours per day only websurfing (3-5 websites with no movie or high quality images, 90% is just plain text)
    I not download lots of stuff, Like I just say, in VM my average monthly usage was 15-20 GB and I download few movie and lots of music.
    In December I just download one movie other traffic is just webserfing email.
    Youtube - yes I watch, but its not new staff for me, like just say my usage is not deferent then was in VM!
    Now usage monitor on BT web site say I used more then 20GB! in 11 days!!! if one movie will be 0.7GB its means I download about 30 movies!
    Its massive! I never download 30 movies in 2-3 months )
    This start about 5 days ago, when my strip goes to orange. My average Internet usage is 1.8GB !!! Even I for 2 days used Internet very little.
    I nothing upload.
    It is not possible, to anny worm or viruses used so big bandusuage if any software used Internet connection in background (like systems) its just kilobits not gigabits!
    If I will be use very hardly Internet I will be no rise alarm. But I now what I used. I have Internet for more then 7 years and now how far I go.
    And now is very strange - I less used inherent I have more GB used!
    In my calculation if my average usage per day will be 1.8GB I will used 55GB!!! I never used more 20 - max 30GB! It must be something wrong on BT site.
    I get BT Broadband option 2 be cause, I now I used about 15-20GB per months and BT Broadband option 1 is not for me, but 20GB in 11 days!
    We not talk abut 100MB! or 500MB per day we talk about nearly 2GB per day! Its massive!
    Is any chance to get detail Internet usage?
    Q2
    I loose Internet connection 3 times per week, so I need push reset button on hub.
    I left once Hub with no reset but in 5 hours it will still no Internet.
    Its looking very strange, because anything looks OK except I loos Internet phone (no blue telephone light)
    In hub stats is IP, is Downstream etc... but when I ping bbc.co.uk it say: host unavailable or similar.
    After reset working well. My be my Hub is faulty?
    Many Thanks for reply!
    Hub Stats
    Line state
    Connected
    Connection time
    1 day, 3:31:03
    Downstream
    10,124 Kbps
    Upstream
    1,022 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    8.8 dB / 4.9 dB
    Line attenuation (Down/Up)
    31.0 dB / 15.5 dB
    Output power (Down/Up)
    20.9 dBm / 12.4 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    139453 / 426
    CRC Errors (Down/Up)
    24 / 2147480000
    HEC Errors (Down/Up)
    nil / 61462
    Error Seconds (Local)
    16

  • Broadband usage extraordinarily high

    My broadband usage seems to have gone through the roof over the past few months without any great change in what we do with the internet. Granted we have a lot of tech connected to the WiFi but I can't see that what we do should be sucking up so much data. We were on the standard BT Broadband with a 40GB allowance which seemed to be quite adequate, in that I never got an email from BT about charges. Recently we chanegd to BT Infinity with the same 40GB allowance and suddenly usage has gone mad, over 80GB for each of the last 2 months.
    We have:
    2 laptops: One of these is used pretty much constantly by our daughter for Youtube, Facebook and email after school, so maybe 4 hours usage in the evening. Once or twice a week we'd watch BBC iPlayer or 4OD for up to an hour in bed. The other laptop is only used intermittently and then usually to play Minecraft and a bit of Youtube.
    1 desktop: I play World Of Tanks on this for maybe 10 hours max in a week. Usually it's a struggle to get near it when there are 3 boys who constantly want to play Minecraft on it and then watch Youtube videos on it (about **bleep** Minecraft). The desktop would be on from 4:30pm - 10:30pm during the week and about the same length of time daily at the weekends (I do kick them out to the street occasionally!)
    2 XBoxes: I is mine and is used very seldom and rarely online. The other is used by the kids but the only online stuff is Fifa 11 by one of the boys. Even at his worst this would be maybe 20 hours a week online.
    2 iPhones: We download email and occasionally surf the odd page. I tend to download apps and updates at work and my fiancee rarely downloads new apps.
    BT Vision box (which doesn't count towards the usage).
    Currently the usage meter stands at 77GB and we're only 3 weeks into September so we seem to be on course for 100GB or more this month. The kids are back at school so computers don't get switched on till at least 4:30 and they're all off by 10:30 at the very latest. Also there's a hiatus for homework and dinner so they aren't on constantly. We don't use Skype or uTorrent so I'm baffled as to how we're using what must be 3GB per day!
    I've seen stats that said 1 hour of XBox gaming is about 20MB and I'm assuming similar stats for PC multiplayer gaming. Even if I double the estimates of our XBox and PC gaming that's still only 1.2GB in a week!
    Constant watching on Youtube is supposed to be around 100MB an hour if you allow for searching time. Even if our daughter was doing nothing else but Youtube every evening that's still only about 0.5GB a day. The boys occasionally interrupt their Minecraft playing to watch a Youtube video (about Minecraft!) but you'd struggle to see Youtube using up 1GB a day.
    I guess that leaves our BBC iPlayer and 4OD watching. Possibly this is the culprit at 500MB per hour but we don't watch it every night and usually it's only 1 show which tends to be 30 minutes long. Even 1 hour a night would only add 0.5 GB to our daily total.
    We do watch iPlayer via BT Vision but again that's not every night and BT Vision isn't meant to count towards your usage rate.
    So adding up an overestimated account of our daily usage:
    Youtube: 0.75 GB
    iPlayer: 0.5 GB
    Gaming: 0.2 GB
    That's roughly 1.5GB a day or 45GB a month. Throw in a few Windows and virus updates, a World of Tanks update and some Minecraft texture packs or whatever and you could push that to 50GB a month, but not 80GB and certainly not 100GB.
    One evening last week Networx showed that the desktop had downloaded 1.2GB but it had only been on for a hour and our daughter swore blind she'd only watched some Youtube videos.
    I use BT's Netprotect Plus and downloaded Trend Micro's Housecall to search for viruses but they didn't find anything. I'm wondering if there's something on one of my PCs that they didn't detect? Is there a difficult to detect rootkit on them or some kind of bot infestation? Are my estimates wrong? Do I need to ban Youtube in my house?
    Solved!
    Go to Solution.

    HI Do not forget uploads are also included in your usage allowance also facebook any social media gaming on face book can use up to 200+ mb per hour also possibly a little extra usage during the schol holidays soon mounts up
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • YouView and broadband usage...?

    Now that the 'Catch Up' TV services (iPlayer, 4OD, etc...) are not in the BT Vision section of the new YouView box, does using them now count toward my Broadband usage?  It didnt count with the BT Vision box, but I cant find a reference anywhere to whether this has now changed.
    cheers
    mike

    http://www.youview.bt.com/
    "YouView is also available with any of our great BT Broadband or BT Infinity packages and with a BT Vision subscription all your on demand viewing (not just BT Vision programmes) is exempt from any broadband usage allowance - so you don't need to worry how much you watch."
    So if you get a BT Vision subscription, even their £4 per month offering, then your YouView usage won't be counted against your broadband usage.

  • Monthly broadband usage -- BT knows, how do I find...

    ok, so I've been forced back to BT's website again. It took 30 seconds for my blood to boil -- why is it such a poor site? The core issue I have is that I always want to communicate with BT via email, NOT via phone. That way I'm on equal terms and I can ponder the response. But finding somewhere to email is extremely difficult -- I always have to complain, when I just want to ask a question.
    Anyway...
    I want to know what my broadband usage is. I used to be able to log on and see. But some muppet has decided that I can no longer do this:
    "Why can't I check my broadband usage any more?
    We don't want our customers wasting time monitoring usage when there's no need to. Having unlimited broadband means you don't need to worry about your internet usage: you won't pay any usage charges no matter how much you use."
    Well I DO want to know what my usage is. I am seriously thinking of moving away from BT. If I know what I am using I know what sort of package I can purchase from a competitor. I also don't want to 'renew' a contract so I'm stuck with BT for another 12 months. As long as BT are in the background they are ok. I've had no problem with the service, but they seem to be getting dearer and dearer. (Line rental saver went up by 13.5% -- Inflation was less that 2% so why the huge hike?)
    Their scheming, conniving business team who are looking at ways to stop me moving away while still screwing me are finally forcing me to do something.
    So can someone please tell me where I can now find my monthly usage? The above response from BT is NOT GOOD ENOUGH.
    Now to find a cold shower and calm myself down again...
    grrrrr
    Solved!
    Go to Solution.

    here is the link https://community.bt.com/t5/Bills-Packages/Unable-to-see-broadband-usage-if-on-unlimited/td-p/136871...
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Very high broadband usage

    The first month we got BT broadband was option 1 the 10GB package, I left my house for 2 weeks and the monitor was at around 6/7GB and with no one in the house and no one with access to it i came back to find it was now at 12GB, thought this was a bit odd...
    Last month we upgraded to option 2 the 40GB package. Ended up watching lots of videos and things and by the end of the month it was at 45GB.
    This month, it's 7 days in and the usage monitor is showing 12.87GB used, I haven't been doing anything other than browsing, no games, no videos, no downloads, nothing...
    This surely cannot be correct and I'm still concerned about the first month when it hadn't been used by any one and it was still racking up the data. 
    One phone call said there was nothing BT could do to check, I think it's a bit odd that I have to pay for usage I haven't even used and for this month that it's so high already and I haven't even done anything! 
    Forgot to say I had a 20GB package a few years back and I practically used to live on my laptop, used to play xbox live for hours each day, watch a lot of videos, and download a hell of a lot of music and videos and I didn't exceed my limit once in 18 months..
    Seems a bit odd to me...

    If this is the first month you have gone over, the £5 for an extra unit of 5GB might be waived.
    For more information visit www.bt.com/broadbandusagepolicy
    The broadband usage monitor is accurate and is updated at 23:59 every night. 
    Uploads are also counted towards your 10GB allowance.
    1) Make sure that you don't have any malware or virus on the computer.
    2) Make sure your private Wifi network is encrypted otherwise other people might be suing it.
    3) Make sure that there isn't a device in that is using the home that you didn't know was using the internet - Smart phones/portible devices can automatically connet to your wifi (if known) and can update software in the background without  you knowing. Some devices will allow phone calls and texts to be recieved over wifi.
    4) there are free usage meters that can be downloaded to see when and what is using the 10GB usage on your computer.
    cheers
    jac_95 | BT.com Help Site | BT Service Status
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    Please let other members know by clicking on ’Mark as Accepted Solution’
    Try a Search
    See if someone in the community had the same problem and how they got it resolved.

  • Broadband usage not showing on my account for the ...

    For the last 2-3 months my Broadband usage has not been showing on my account website. I am on unlimited broadband but would still like to know what I have used. This has happened, for short periods, several times before but usually rectifies itself within a few days. 
    Solved!
    Go to Solution.

    Hi pixmate
    Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Wifi at home/Broadband usage allowance

    Can anyone tell me if when using a wifi device AT HOME does the usage come off your allocated broadband usage allowance?

    johnfraser wrote:
    Thanks for that but I am still not entirely clear. I have registered for bt wifi so does this mean unlimited usage even at home?
    There is a fair usage policy here
    http://www.btwifi.com/terms-and-conditions/fair-use-policy.jsp
    You have to actually connect to your BT wifi SSID, and not the normal home hub one, to take advantage of this.
    You can tell if you are connected to BT wifi, as it will ask you to login using your primary e-mail details.
    There is a general info page here.
    BT wifi help (was BTOpenzone)
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Broadband usage monitor

    I have also experienced the excessive BT broadband usage. I opted for option 1 because I have no interest in downloading Video's/music, apart from reading both BBC and Sky news the only other use is my wife using the online facebook game.
    I received an email from BT last month saying i had reached 7GB of my 10 GB usage and just cant figure out why
    I have downloaded a usage monitor which greatly differs from BT's own monitor,
    What I would like to ask is,  does the monitor I downloaded only monitor what is open on my desktop, 2 whould there be a differnce between High Speed Broadband and those who's broadband is connected via telephone line.
    if this is the case as i suspect, then someone downloading a file on high speed whould use less bandwidth than someone downloading on slow speed. look at it as sending a fax, it may cost 10p to send a fax on a cheap machine but to send the same sheet on a quality machine may cost 6p, I dont no?

    Deke wrote:
    I have also experienced the excessive BT broadband usage. I opted for option 1 because I have no interest in downloading Video's/music, apart from reading both BBC and Sky news the only other use is my wife using the online facebook game.
    I received an email from BT last month saying i had reached 7GB of my 10 GB usage and just cant figure out why
    I have downloaded a usage monitor which greatly differs from BT's own monitor,
    What I would like to ask is,  does the monitor I downloaded only monitor what is open on my desktop, 2 whould there be a differnce between High Speed Broadband and those who's broadband is connected via telephone line.
    if this is the case as i suspect, then someone downloading a file on high speed whould use less bandwidth than someone downloading on slow speed. look at it as sending a fax, it may cost 10p to send a fax on a cheap machine but to send the same sheet on a quality machine may cost 6p, I dont no?
    Hi. Welcome to the forums.
    You say you received an email last month for reaching 7GB - that was for April.
    May I ask what usage monitor you are using, and how does it compare with your current May usage online meter from BT ?
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