BT Infinity BTHub5 Keeps Resetting causing YouView...

Over the previous week my BT Infinity 2 service has restarted 20 times according to the error log (if I understand it correctly)
As I was using my BT YouView, this of course, meant that any recordings I had planned from internet channels failed and I had to physically replug the UTP cable to get the box online again each time to get the channels back.
I went through the diagnostic route that suggested a power-on/off and this improved the situation, and it only now restarts once or twice a day - but to me this is more than it should do.
Who do I contact regarding this?
If I can't get this resolved when my 12 months is up I am planning to cancel the BT Entertainment pack as well and just using the YouView box as a Freeview HD recorder.
I'm also not that impressed with the data rate I am getting for Infinity 2 - I seem to be typically getting 6367 / 48615 (according to the HelpDesk Agent) which implies I could quite easily get a similar data rate via Infinity 1.
BTW - there seems to be no noise on the phone line.
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    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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