BT Infinity Checker

Hello,
I have recently started to see fttc cabinets appearing in my local area, I have checked SamKnows and it shows date for 1st March 2012.
I was wondering if anyone knew when orders could start being pleaced or when the checker gets updated so I can see what speed i can be expected.
Thankyou

This has been my fibre progress.-
Dec 2010 I spoke to the Openreach engineers putting the cables in in my towns high street.... they said everything was going according to plan.
April 2011 Fibre Cabinet installed next to my smaller PCP cabinet.
May various visits from Openreach wiring up and powering up.
The BT wholesale and Infinity website checkers initially showed Infinity would be available.-
March 2011 this changed shortly after Christmas to.-
July 1 then in June it changed to.-
June 30th then in mid June it changed to.-
June 22nd then as this date drew near it suddenly changed to.-
Sept 30th 2011!!!!!
And on 1st July 2011 the Checkers showed it was available.
So as mentioned above keep an eye out for a new cabinet near your original, then regularly enter your TELEPHONE NUMBER for best accuracy into the checkers. The checkers can change overnight, as mine did at the beginning of the month.
Infinity Available and estimate Result.-
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Similar Messages

BT infinity checker says infinity in my area, but ...

Hi there guys
I've just recently checked if BT infinity was available in my area and what I found out is that according to the BT infinity checker on BT's website, BT infinity is in my area.
However I have not been notified my BT, is the BT checker reliable enough to believe and does that mean BT infinity is in my area or does BT have to phone me up ?

Hi there, the B.T checker is normally reliable enough yes, although it's not unknown for there to be a database issue. Contact sales 0800 800 150, they will be able to tell you there and then whether you can receive Infinity or not.
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Post Moved How accurate is the BT infinity check...

Post moved to Infinity board http://community.bt.com/t5/BT-Infinity/How-accurate-is-the-BT-infinity-checker/td-p/549221
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I can see exactly what your saying & in no way disagree.
I do think however the wording of the current BT television advertising campaign for Infinity requires modifying as these so called 'personalised estimates' gave me a completely different perception of a speed estimate.
When I received my personalised estimate of 80/20 sadly I actually believed this, maybe becuase I live very close to my FTTC cab, & was a little dissapointed after the installation to see I hadn't got what I was told by BT as a result of my 'personalised estimate'.
Im still happy with my download/upload speeds but am very dissapointed with ping/latency tests conducted through BT's fibre network.
Perhaps the words 'UpTo' should make a return to BT's advertising campaign.

Is the BT Infinity Checker ever wrong?

Me and my brother have seperate houses on the same new house estate on the outskirts of Coventry which have all been built by the same builder, if i look over my garden fence i see his cars parked on his drive.
He is upgrading to fibre today however the bt infinity checker tells me that i can't have fibre - which is something i've
been waiting for since FTTC was first announced.
I had an engineer come and sort out a telephone socket in our house and i mentioned to him that i couldn't get fibre and he said that was strange as we should all be connected to the same cabinet since he worked for BT Broadband and looked after the area i was in.
At the bottom of my road is an older housing estate so i don't know if its probably that i'm connected to the cabinet that they are connected to instead.
My questioin is, can the checker ever be wrong? And if it can, how can i get it verified if i can get fibre or not? I'm a big gamer and adsl latency and lack of upload are a big pain.

The DSL checker tells you which cabinet you and your bro are connected to www.dslchecker.bt.com
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Difference between infinity checker and actual spe...

Hi,
A few months back my street became infinity enabled and the speedtester on the infinity page said i can/could get 53.3/15.7 so i signed up. I understand that i would not probably not receive the full amount the infinity checker quoted but i was slightly dissapointed when my line finally stabilized and i was receiving 43/7, however my previous broadband was only 3.8/0.7 i decided to not chase it.
Now after a month of it being stable at 43/7 it suddenly dropped to 36/7 and after 5 days at this speed i checked it and found the ip profiles of the line set at 36.64/20. I decided to contact BT via online chat and after a 2hr encounter with India there was no fault found on the line and i was told there was nothing they can do. So i guess my question is would you be happy recieving 36/7 when the initial speedcheck (which does not say estimate as far as i can see) was 53/15?

On installation it was a lot lower than the estimate which could indicate a faulty install, or just a bad estimate.
As the speed has now dropped, this could also be the same or different fault.
Keep your eye on it, if it drops to half the installation speed then that to me would indicate a fault.
Is there any noise on the phone?
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If not, I'll try again

Infinity Checker - Neighbour can, I can't (Milton ...

Hi
I'm in Walnut Tree, Milton Keynes and have Sky BB and calls, but BT line rental.
I've been checking my BT phone number and that of my neighbours' on the Infinity checker and recently Infinity has appeared as an option for my neighbours, but not for me. My house is physically joined to my neighbours (mine is end of terrace).
Some time ago, someone mentioned that my telephone line may take a different route to the street cabinet - I've also tested house numbers and post codes and it seems just about everyone near me can get Infinity except me.
In 2003, I took part in a fibre trial with BT which was much faster than my current ADSL connection. So if I was able to get fibre then, can I still get it now? There is a BT manhole cover in the pavement immediately outside my house too.
I'd happily transfer my BB, calls and even tv package to join the FTTP trial...

check here
if you know the exchange you are on
http://www.samknows.com/broadband/exchange_search
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

BT Infinity checker states Brentwood as enabled - ...

I'm sure I'm not the only frustrated one in this position.
The online checker states that Brentwood exchange is enabled for infinity (apperantly one of the first in the country).
However, a check against my phone number states that I cant get Infinity. The max I get is ADSL at 1mbit.
I know that all cabinets are not active but I can't get any information as to which cabinet I connect to and when that will be enabled for Infinity.
I can't get any help from the BT customer service dept.
Any help would be appreciated.

Hi NotBehondInfinity,
Thanks for the post and welcome to the forum. I may be able to find out what is going on here. I cant make any promises but I will certainly see what I can do.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

How reliable is the "Can I get Infinity" checker?

So here's a dilemma
We're looking to buy a house and think we've found the "one".
BT infinity tells us.. yes we can get infinity, 160mb! Or ADSL for 1mb.
I mean really that does sound too good to be true.. and I can just see it now, we move in all excited, have bought the house.. and it turns out we can only get 1mb broadband because the checker was wrong.
Is there any way you can know with 100% certainty that a house can get fiber, before moving in and getting a line installed? I need absolute certainty before putting an offer in, because 1mb adsl would be un-usable as I work from home.

Doesn't look like it..
It's at the top of willen lake, and uses the bradwell exchange.
http://www.samknows.com/broadband/exchange/SMBA
http://goo.gl/maps/YMXDN

Infinity checker date has changed?

It was saying 1st of June but now it says 30th September?
SamKnows still says 1st of June?
http://www.samknows.com/broadband/exchange/SMBB
Ive heard the BT database isn't the best so who is right the BT check or SamKnows?

seab20 wrote:
I’d just go with the database being useless BT have all of their order system completely integrated with it though so even if your exchange is activated and your cabinet has been upgraded if the checker says no that’s the end of it
Yes the databases can be anoying. Your Exchange could have been enabled many months ago, what you need is the info on your cabinet. Is your cabinet going to be FTTC enabled and when .
Is your cabinet enabled, if not have you looked at the PCP-to-postcode-report its an excel file to tell you IF the cabinet will be enabled. Its a 47MB file
toekneem
http://www.no2nuisancecalls.net
(EASBF)

When will BT update the infinity checker?

This is what I get at the moment:
Anyone know when this will updated?
Can anyone guess when the '31-Decenber-2012' will say now?

dylanere wrote:
When will the date change though? Jan 10? Jan 20?
Normally within a few days, sometimes months before if something big holds them back.
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ADSL Checker not showing Infinity which is Due

So for my postcode it says June 2014, I also checked on BT wholesale website and I dont understand the results in my area.
This is what it says
I get 15mb download now (if thats what downstream means) , so why is it showing atleast half that, and Why isnt it showing WBC Fibre as coming soon when the Open reach site does?
I really dont understand what it is saying, considering it is saying that my town is getting Fibre Optic in June
Cheers
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
WBC ADSL 2+
Up to 7.5
5.5 to 12
Capacity expected 30 June 2014
WBC ADSL 2+ Annex M
Up to 7.5
Up to 1
5.5 to 12
Capacity expected 30 June 2014
ADSL Max
Up to 5.5
4 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Copper Multicast
Available

You should not actually have Infinity you should have a service called "BT Option3 with fibre" which until very recently has been a trial product that you could only get if you asked. The main difference between the two products is the minmum speed guarantee of 12Mb/sec on Infinity. Therefore the Infinity checker did not show sub 15Mb/sec predictions but the widely used wholesale checker does go to https://www.btwholesale.com/includes/adsl/main.html.
The checkers were set at a very conservative level because they assume that as more lines are activated cross talk will cause speeds to fall, the reduction being thought more likely on longer lines. Late last year the estimates were increased so my line currrently shows a prediction of 33Mb/sec when I currently get 35Mb/sec but when I ordered it was showing 22Mb/sec. Until the early cabinets are fully loaded, typically each can handle 288 lines, I suspect BT will remain cautious.

Infinity - BT Lack of real communication

I see KerryG has several posts on Infinity and why so many people can’t get it. These seem to be standard excuses and frustrating for people wish to plan their communications needs. I am looking at Satellite broadband as a way of exceeding BT’s pathetic 2Mb. It’s a big investment and has some challenges but in the absence of knowing if I will ever get Infinity what choice do I have?
Like many posts on this site I am in Chippenham. The exchange has been enabled and many people can get the service. Just not the modern executive housing estate where home workers would benefit.
Analysing standard excuses:
Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
As a newish estate (10 Years) this is not the case and the green box is only 30 feet away.
Your line may be too far from the local street cabinet to have a stable BT Infinity service.
OK not sure if 30 Feet is a long way but it doesn’t seem that long. Perhaps the helpful KerryG could clarify what is deemed ‘a long way’
Your local street cabinet may not be suitable for fibre optic cables.
How do we check this KerryG please? Knowing my 10 year old green cabinet is obsolete will help me decide not to wait for BT. It looks very simile to the ones that are enabled but I’m sure there is some subtle difference us lay-people are missing.
We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
I’m in the process of checking with the local council. When I know I will get back.
Summary:
KerryG if you are really interested in your clients’ needs how about suggesting to your bosses that they could do with some honest information on when/if they plan to roll out modern services. If you can’t supply it tell us why. If it’s cost based, lack of planning permission post this against the ‘Can I get infinity’ checker. Who knows the many hundreds of people wanting improved speed may help make it happen.
Please BT consider that one day LTE will be here. There is life without wires and your future business success requires client retention. Mobile phones are already many peoples first choice for voice communication. When consumers can get faster than 2Mb from 3G/LTE they will go this way.

Your not the only one in the same boat, unfortunately it will be available when the time comes.
Here are some other reasons for why the dates can get pushed back: http://www.superfast-openreach.co.uk/the-big-build/not-straightforward.aspx
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Bt infinity madness in gravesend

firstly I'm connectected to the gravesend exchange which is infinity enabled
all local cabinets ie walking distance of my property (aprtment built 2009 before the infinity rollout so connected to same cabs as local housing) da12 2se have been upgraded or replaced by the new infinity cabinets
bt infinty checker can not find my address
enter the address for all houses on the local roads surrounding by apartment can receive infinity
im connected to a cab that has been upgraded this has been confirmed by 2 open reach engineers
so can any one tell me why i cant get it? im sure the other 300 people in the apartments around me would also like to know.
Also if my line does not support it how can i get a line that does?
also why is it that the bt infinity checker does not reconise the following post codes around my area all recent buit properties 2009 DA12 2AY / DA12 2SG / DA12 2ST / DA12 2SF

Sometimes with apartment buildings there are sub-cabinets in the building which can prevent FTTC being made available to the lines.
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BT Infinity available in my area but can't get it ...

Hey Everybody,
I've been reading several threads and came across this one;
http://community.bt.com/t5/BT-Infinity/FTTC-Exchange-and-Cabinet-BT-Wholesale/td-p/181321
Unfortunately it appears that they've pulled this from public view so I can't access.
Using the "Find Sold House Prices" tool on Rightmove to obtain House Numbers to Postcodes, i've been able to determine on the BT Infinity checker that some houses in my town can get Infinity.
My exchange is MRMDW (Middlewich) http://www.samknows.com/broadband/exchange/MRMDW
FTTC status: Available in some areas
I logged a call through the normal BT website before somebody contacted me and started talking about Cabinets, I had no idea what a cabinet was and thought he was just trying to fob me off with technical gumf.
Since i've been reading, I want to try and determine where my Cabinet it, and when its likely to be "Fibre Enabled"
Can somebody send me a copy of the list
I found this here; http://www.btwholesale-inspire.com/products2/broadband-products-picrosite/fttc?tab=community
RFS
1
MIDDLEWICH
MRMDW
RFS
3
MIDDLEWICH
MRMDW
RFS
4
MIDDLEWICH
MRMDW
RFS
6
MIDDLEWICH
MRMDW
RFS
8
MIDDLEWICH
MRMDW
RFS
9
MIDDLEWICH
MRMDW
RFS
10
MIDDLEWICH
MRMDW
RFS
12
MIDDLEWICH
MRMDW
RFS
13
MIDDLEWICH
MRMDW
RFS
14
MIDDLEWICH
MRMDW
Name
Postcode
SAU_NODE_ID
Exchange Only Flag
Percent Lines
Uplift
Phase
Deployed
FTTC or FTTP
MIDDLEWICH
CW109GB
{MRMDW}{p15}
0
26.92
2.38
MIDDLEWICH
CW109GB
{MRMDW}{p7}
0
73.07
2.18
I have no idea how to read this
It looks like I have 2 cabinets for my postcode.
All I want it Infinity...... can sombody advise when I am likely to get it or how I can quicken the process up ?
Thanks,
Scott

Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 3Mbps; typically the line speed would range between 2Mbps and 5.5Mbps.
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 3Mbps; typically the line speed would range between 2.5Mbps and 6.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 500Kbps and downstream line speed of 3Mbps; typically the downstream speed would range between 2.5Mbps and 6.5Mbps.
The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.
Sounds about right......
I generally get about 6mbps with download speeds of about 730kbps (MAX)

Order Infinity before exchange live?

With my exchange being scheduled to go live on 30 June, I've been going to the infinity checker daily to see when I am able to place an order.
Today was the first time that it has told me that Infinity is available 'now' on my line and I was able to successfully place an order with a scheduled installation/activation date of 26 June. Sounds terrific and I'm looking forward to it.
But my exchange isn't due to go live until 30 June - ok, only a few days later, so maybe it's ready early - but even odder, there's absolutely no sign that the cabinet I'm connected to has been upgraded. It's still the old green cabinet sitting there in spendid isolation and no sign of anything going on, or having been done, anywhere near it.
Do BT normally take orders in anticipation of the work being completed (seems unlikely to me) or am I right to be more than a little sceptical?
Solved!
Go to Solution.

Just to update this - install went smoothly on 26 June: engineer called from the cabinet and was at my home 20 minutes later. 20 minutes after that, done and dusted, including re-stapling the Master Socket cable to the skirting board for me as it had become loose. Mine was the first install for the cabinet. Since then, rock steady 37Mbps down and 8Mbps up against a forecast 40/10. The only fly in the ointment was that my wireless G adaptor wasn't up the job and I've since swapped it for an 'N' which is fine.
The cabinet IS the one advised by the checker, and even though the OR engineer told me where the new one is (down the road and around the corner as there's no electricity supply near to the old one), I STILL haven't been able to find it. It must be very well hidden. But hey-ho, it all works and I'm delighted with the result, and the process. Even got my Sainsburys gift card yesterday.

BT Infinity Checker

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