BT Infinity Connection Issue (On Going)

Hi, i've been having problems with my connection over the past 2 weeks and since it seems that none of the people i talk to have any idea what's going on, i thought that i would post my issue on here and see if any one can help. I will try to keep this post up to date with any developments, and i will try to respond promptly to any questions.
For a brief summery, see Short story. For more detail, see Long story.
Any thoughts, ideas or sympathies would be apprechiated.
Thanks
//First post, please be gentle
=================
===Short story===
=================
-25th of January: Infinity installed.
-7th of March: Speed drops significantly and connection become unstable.
-8th of March: Problem reported to BT.
-13th of March (Morning): Engineer visits, finds no problem with the line, changes both the router and the modem. No change.
-13th of March(Afternoon): BT calls to claim that the problem is resolved. No change.
-14th of March: Connection on router starts to drop out every 2 hours, but green DSL light on modem remains lit.
-15th of March: Sencond engineer visit, clueless as to nature or cause of problem. Changes router and modem. Performs lift and shift. No Change.
-16th of March: Connection now drops out every 3-5 minutes.
-17th of March: Issue reported as a fault, engineer visit scheduled for the 20th to perform "triage". Optimism: Low.
-18th of March: Very sad student can't play games or do Uni work. =[
-19th of March: Will probably have to go back to Uni over spring break to work. =O
================
===Long Story===
================
On the 25th of January i had BT Infinity installed and was amazed when my download speed shot up to 38MB (from 5), and my upload was a staggering 9 MB (from 0.7). As a gamer, this was at the time fantastic.
However, on Wensday the 7th of March, i came home from Uni to find that my friend's voices on Skype sound all distorted. I decide to do a speed test, which reveals that the speed had dropped down to 3MB download, but the upload was still 8MB. I thought that this was a glitch, so i ran the BT Speedtester and restarted the router and modem etc. No change. Over the next few days, the speed fluxuated between 0-7MB down and 5-8MB up.
Naturally, i contacted BT, who after some convincing, booked an appointment for an Openreach engineer to come over on Tuesday the 13th. The engineer who turned up tested the line and after finding nothing wrong, changed both the router and the modem twice. As baffeled as me, the engineer told me to contact BT again as he was convinced it was something on their end. After 2 hours on the phone (an hour and a half of that on hold), i was told the problem was resolved and all i had to do was restart my router and modem.
I did so gladly, only to find no change in the speed, and another complication. After the problem was "fixed" my HH3 would lose connection every 2 hours, but now, it loses conneciton every 3-5 minutes, 24/7.
However, the Modem doesn't. It's only the broadband light on the HH3 that changes, the green DSL light on the modem stays on. After another lenghty conversation (thank god i dont have to play for these calls) the guy in India was certian it was a line issue, and dispatched another engineer on Thursday the 15th.
The second engineer, who i knew as he was a frind of my father, told me that he had been sent out on a "boost job", whatever that means. Basically, he told me that if he isnt supposed to leave until the problem is resolved. So, after 3 hours of changing routers and banging our heads against the wall with BT, he got them to do a lift and shift.
No change.
Completely stumped and at 6 pm (2 hours after the engineer was supposed to finish work) i let him go home, since there was clearly nothing he could do.
After another 2 hours on the phone with BT, i now have my own number that i can call BT on that connects me to a manager who has "taken over" the problem. He has dispatched another engineer for Tuesday to 20th to do "triage testing". Mean while, i can't do any work for Uni at home, play any games or even browse the internet.

Sorry, that was hilarious. I pressed the reply button and the page came up saying that my router had lost connection.
Anyway,
The speed tests i did with the BT Speedtester told me about the rediculas low speeds, but it didn't ask me do do anything further. However, the Speedtester hasn't worked for me since Friday e.g.
"Test Error
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."
What is a tap3 test? This is the first time i've heard of this.
I have not tried bypassing the Home Hub either. I've been a good boy and only done what BT has told me to.
Do you think that it could help?

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Hi dougchapel,
Thanks for posting and welcome!
I'm sorry for the problems you're having getting set up on BT Infinity. I can help get you sorted from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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To make sure that BT web help is disabled, look here.
http://preferences.webaddresshelp.bt.com/selfcare/
To try changing DNS server on your Windows 8 laptop, see this Microsoft note.
http://answers.microsoft.com/en-us/windows/wiki/windows8_1-networking/how-to-change-ipv4-dns-server-...
You can use 8.8.8.8 as they suggest, as that is Google public DNS.
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Hi Bryan,
Like yourself and many, many other people who come to these forums - I have been experiencing the same problems. Constant disconnections, and recently, speed dropping to 4Mb in the Evenings (I'm supposed to be getting 74Mb).
It's ridiculous with how many people are experiencing these problems and BT are blatently ignoring it. To add insult to injury, this was posted in February. A statement from BT basically saying "Well you're all gonna be having problems, but it's on you."
Don't fret though, the moderators, and other people from the community can be fantastic help.
Purchasing an Openreach modem, suggested by ray_dorset, I'll still be awaiting for the Huawei 612, V3b modem to arrive and hoping this will fix the drops in speed. I currently have an ECI modem fitted in, which has stopped the disconnects, but have not stopped the speed drops.
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I'm sorry, but BT customer service have no idea how to fix this, so don't waste your time ringing them. I genuinely feel bad for them too, they have to put up with our **bleep** while the engineers at BT who work on the firmware for the HH5 can't be arsed to try and fix it any further.
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There are a number of posts in the Leopard forum from people with direct experience with upgrading from Panther to Leopard. Here is a relevant thread from there that should reassure you.:
http://discussions.apple.com/thread.jspa?threadID=1418714
Your system should be fine for Leopard, but you will probably need a current version of Photoshop if you don't already have it. See this download:
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Helo mchelman,
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Recently we tried to build/connect to a Universe in Crystal Reports2008 via 'Make a new connection tab'.
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Thanks&Regards.
Edited by: AMIT GHILDYAL on Aug 1, 2011 2:41 PM
Edited by: AMIT GHILDYAL on Aug 1, 2011 2:44 PM
Edited by: AMIT GHILDYAL on Aug 1, 2011 3:14 PM

Hi Amit,
Moved to Universe Forum.
If you have a case logged then no point posting here also, this is a public site and not a case management tool.
Once you do get the solution from your case please post it here also to help others if they have the same problem.
Thank you
Don

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Do you have an Ethernet Cable connected? People have reported in the past that removing their Ethernet allowed their Mac to sleep. This goes for other things you may have connected directly to your Mac also.
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Energy Saver > Schedule > Startup or Wake - Uncheck.
Alternatively, set your system preferences to Never Sleep, and put into Sleep manually: System Preferences > Energy Saver > Computer Sleep > Never.
Good luck!

Poor connection issue sends message "Verizon customer is not available" to callers rather than to VM!

My phone is my business. It's the only way I have for clients to reach me to schedule appointments. Most of my clients are new at this point. While my latest of 5 replacement phones don't drive me AS crazy with connection issues, it's driving my husband crazy as he daily gets told I'm not available and can't even leave a voicemail (which is usually yelling at me to dump this piece of crap phone). If he gets that message daily, I wonder how many clients I'm losing from getting the message as well!! With corporate discounts of 25%, I have still spent over $450 on this phone, all but the screen saver at the Verizon store. I was given the option of "upgrading" to a Razr last time. PLEASE! The CR tried telling me it was newer (don't think so, pretty sure it was on the display right next to my Nexus in Dec), better camera (very debatable, and with much lesser quality screen, who cares about more mp?!), and that I bought my phone 8-9 months ago but it had been available much longer. Umm, I bought it the week it was released. I don't think 2 days can be considered "much longer".
I'm going to try the switch to straight CDMA that seems to work for some with connection dropping, because I can't afford clients getting that message (they understand being sent to voicemail if I'm in a session), but... I bought this phone with a price tag of $299, paid another 99 for insurance, screen saver, gel case, extra battery and charger when my first phone port was shot after 7 months waiting for replacement, and luckily haven't bothered w/ screen savers for the weekly replacements or I'd have to add another $100 to the cost. This is a flagship phone with a flagship starting contract cost, and the best they can do is send out refurbs that have the same issue over and over. My guess is the turnover is so great they don't go through the normal testing and repairs of typical refurbs. Take these refurbs off the market when they're returned with bad radio! I'd consider a GS3, Razr Maxx, or maybe even the upcoming RazrM (though that would def be a downgrade considering the starting cost and we don't know yet of what issues it will have, but I like the size and battery life), though it sucks that I'd be spending another $50 just on case and screen saver.
Anyone else experience the unavailable issue and get it resolved? I'm so tired of calling tech support. And why can't they just put the phone number right on the "contact us" page like normal companies??

I certainly understand the need to have an operable device! Please DM me your name and mobile number, so I may further assist you. Thank you!
TominqueB_VZW
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Ethernet connectivity issue with Microsoft Small Business Server (SBS)

Just recently updated my OS to Yosemite, and am now having ongoing problems connecting to my company's Microsoft Small Business Server (SBS).
I'm having no other issues connecting to outside server's via wifi or ethernet, but once I connect to our local business server I lose internet connection and also my email account goes offline (Microsoft Outlook 2011). Sometimes the connection will intermittently return, but will be very slow and won't load images. I had no connection issue's before the update.
Anyone experienced a similar problem?

"That depends on what what resources you use the server for."
- I will be using the printer for print sharing and file sharing. There is an estimating application I will load on a Mac Mini and will want to share that to other desktops.

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