BT Infinity connection keeps dropping between 5pm ...

I went with infinity over 3 weeks ago, it's all very good but I noticed after 2 days that the connection keeps dropping at night times, this is more evident in browsingthe web, my online game does not seem to suffer from disconnections, only web browsing on my pc connected through Ethernet and my partners laptop/iPaD which connects over wifi.
I don't seem to be getting anywhere with BT
1st time I logged it was told to change the wireless channel by Some guy in India who could barely speak English , I tried to explain I wasn't even using wifi and it was happening, changed channel and no fix.
2nd call and another India based person told me they had done a line test and found a fault, an engineer would go out and fix it in the morning, my fault was then closed, needless to say the problem continued..
3rd call and open reach engineer came out today , did various tests, couldn't find any problems, I have a good throughput apparently, he said it must be radio interference?.
I don't feel like i am getting anywhere with these, we do a lot of ebay and web browser based operations here and it's getting very frustrating after submitting data to be treated by this webpage can not be displayed.
My opinion is that there is an issue with connection and resyching of the modem as it is only happening in the evening when it's at it busiest, the lights don't go out on the router during the 30 second dropouts, it happens at random times, last night at 11:45 and again at 11:55, tonight it's happened at 9:30 so far, expecting many more.
Anybody any idea what could be causing this or any quick fixes, I am quite technical also
Solved!
Go to Solution.

do the lights on the Openreach modem go out when you drop happens
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Help please connection keeps dropping!

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Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Internet connection keeps dropping at night

I'm having a bit of a weird problem with my internet connection. I connect via an ethernet cable and the connection keeps dropping. It generally starts after 7pm and seems to be every 40 minutes. I have changed the microfilters and ethernet cable but I'm still getting this problem. The really weird thing is that all four lights on the hub are blue but the computer cannot connect to the router. Sometimes the connection will just drop other times it will say limited connection. I've finally had to resort to windows diagnostics and sometimes even that doesn't work. I swapped my black hub with the old white one and I didn't have this problem of the connection dropping but my connection speed dropped to 1.5 - 2mb.
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ADSL line status
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Line state
Connected
Connection time
0 days, 0:12:42
Downstream
10,407 Kbps
Upstream
1,232 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
6.4 dB / 6.3 dB
Line attenuation (Down/Up)
35.0 dB / 18.7 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
977 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
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For your connection, the acceptable range of speeds is 4000-21000 Kbps.
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Hi lostof,
If you can fill out the contact us form in the "about me" section of my profile we can have a look for you.
Cheers,
Chris
BT Moderator Team.
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Have you checked here https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31
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Connection Keep dropping 3 to 4 times yesterday ev...

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Morning
Thanks all so much for the replies :
If you are streaming content then I would recommend using an ethernet connection between your hub and PC as wireless is subject to to many forms of external interference"
Ethernet cable? I am not sure what one is, I think this is how I was connecting when I was with Talk Talk. Is it where you connect to the BT phone socket with a little white box thingy? Please let me know. To be honest, I thought the whole point of the setup I have now was the newest technology which did away with that sort of connection. Can you please let me know how I can try this. With thanks again for YOUR reply.
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Please please more help. Would it be possible to speak to one of you guys on the phone OR a TECH person in the UK - I'm sure they could help me with the problem because they could guide me through what I have to do. It must be a UK call centre (please) - I almost go into a nervous breakdown when I have to speak to your help centres in Asia. With very many thanks.

BT Infinity connection keeps dropping between 5pm ...

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