BT Infinity Connection Problems

Hi, I recently got BT Infinity 2 at the start of the July after having enough of Virgin Media's awful service. When BT Infinity was first installed, the BT engineer said to me that I should be recieving around 60 download and about 20 upload due to how close I live to the exchange box. For the first few weeks everything was running fine, I was getting around 40 download, 18/20 upload and about 20 ping which was fine for me however after a few weeks everything turned awful.
Firstly, the connection speed dropped to 8/10 (sometimes even dropping below 2), upload to around 4 and my ping rose to about 80. The connection was also dropping constantly about 8 or 10 times a day, it would stay connected to the router however the internet would just stop working for 30 secs - 1 min then start working again. This happens on both wired and wireless. Also, I noticed that sometimes when others rang my house phone, my connection would stop working for about a minute (weird).
After putting up with this problem for over a month a half waiting to see if it returned to normal I decided to ring up the BT customer support line, the BT staff asked me to power cycle my modem and router to see if the connection improved, it didn't so the staff told me he would monitor my line as he could not see any problem and he would ring me up in 3 days. 3 days later my connection stayed the same and still no phone call, so I waited another week and then rang up again. This time after power cycling my modem and hub again to no avail, the BT staff organised for a BT engineer to come round and fix the problem.
The BT engineer came round and said the previous engineer had installed it incorrectly and that he had now fixed it. Yet again the connection was fine for about a week. I was getting 30 download, 15 upload and about 30 ping which wasn't how good it was at the start however was a big improvement over what I was getting before. However, yet again after a few weeks the problem arose again and my connection has gone terrible again.
Has anyone had this problem before and know anyway I can fix it?

It could be that you have an internal wiring problem.  
A likely one (that I had) is that you have an extension wired from a junction box before the master socket.  The extension had been fitted by the GPO 25 years ago: the wiring was appropriate then, but not appropriate for Infinity.  
If so, disconnect the extension at the junction box.  If you still need the extension, wire it into the master socket where it will be filtered.  As a very temporary patch, try fitting an old ADSL filter between the extension and the phone.

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    If that doesn't help, try this support article >   iOS: Troubleshooting Wi-Fi networks and connections

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