BT Infinity disconnection problem

Hi
I've had the BT Infinity package for about 4-5 months now. Initially it was very stable. Connected all the time and great download speeds.
I've still got great download speeds, but the connection keeps dropping. This has been happening for a couple of weeks now but is gradually getting worse. Today (I'm supposed to be working from home), I've been offline for hours on end and the connection keeps dropping.
I've logged a fault via the Indian support team. After about 2 hours the fault was flagged as being fixed, eventhough my connection has at least dropped twice since that update.
I've contacted the Indian support team again, and all they could do (say) was that the call was still open and being looked at.
How do I get someone who knows what he/she is doing to look at this issue? I'm a computer professional and know what I'm talking about (well most of the time ).
I need to get this problem escalated! Any ideas of how to get this looked at in a serious manner.
Thanks,
Ronald

Thanks for your responses.
I've got the BT Infinity 2 package, with speeds of up to 40 Mb and unlimited usage. To try and eliminate any issues I've disconnected my printer and nas from the hub, and I used a cable to connect my laptop, i.e. not using the wireless.
Leading upto last Friday (21/10/2011) I was getting more and more disconnections. The connection would drop and then reconnect about 5 minutes later.
I logged the problem/issue with BT.
Sometime on Saturday (22/10/2011) my Broadband started to work again (well it stayed connected for about 24 hours), but at the same time my phone stopped working, no dial tone, no nothing.
Contacted BT again.
Sometime on Sunday (23/10/2011) my Broadband stopped working completely and my phone started working again.
On the modem all 3 lights are green, on the home hub I've got 2 blue lights and the middle light orange (the broadband light).
Again contacted BT.
On Monday morning (24/10/2011) an engineer turned up at our property (without appointment, but I suppose that's another story). Fortunately my wife was at home. He swapped out the BT Infinity modem and the home hub 3 for completely new equipment. He spend well over an hour at the property but couldn't get it working. My wife doesn't know what he was doing, but his parting words were there's some mapping missing. I'm not sure what that means, maybe someone knows?
Tuesday (25/10/2011) nothing happened until I contacted BT. An engineers visit was arranged for Wednesday (26/10/2011) morning (between 8 and 1).
Wednesday (26/10/2011) arrives, 1 o'clock arrives, no engineer.
Called BT. Apparently the engineer had identified a problem at the exchange which could be fixed there.
Thursday (27/10/2011), still no broadband.
What do I need to do to speak to someone who is actively looking at my case?
There are about 6 people in the Indian call centre who are personally looking after my case. None of them ever rings back. I get no feedback or anything of what is happening and when the problem will be resolved.
I need a broadband connection for my work to provide out-of-hours support, which I am unable to do now.
My son is doing his A-levels and a lot of his work is provided on-line, which he has got no access to now.
We are unable to do any of our banking online.
Bascially this is a major inconvenience.
Thanks,
Ronald

Similar Messages

  • BT Infinity wireless problem

    Hello. We just updated to BT infinity a few days ago from are old BB, the enginer came out and installed it, all seemed fine untill one of are 3 computers in the house (all on Belkin wireless) started to have a problem.
    The computer connects and dissconnects when im on my normal web-sites that i goto (router light is still on). Thought maybe the wireless dongle was broken, so i tried it on one of the other computers and it works fine. So i thought ok, ill uninstall and re-install the Belkin software but that didn't work. So i connected up the cable to the router and that works fine. Im lost as to why my wireless will not work on my computer but the other two computers work fine. (all 3 computers worked fine on the old BB just 3 days ago). Any suggestions would be welcome.

    Hi
    Just to confirm I have a PC and laptop both running windows XP, two laptops one with Vista and the other win 7 and finally a netbook with win 7... and all work well at the same time on my Infinity installation.
    So don't worry about your 3 overloading things.
    Is it possible to move the problem machine closer to the HUB as a test?
    I am just trying to establish a working situation for it.... If it works can you then move it to the same area as one of the other machines and try it there?
    It may be that the wireless channel your HH3 is on is ok on one side of the house but may be getting interfered on another side.... 
    May be a neighbours signal on that side... or closer to microwave/video sender/street lights/Christmas lights, basically anything noisy.
    You could try one of the working machines in the area that has problems but unless they are identical machines one may have better interference protection or wireless card.
    I would download Innsider  and make a note of the channel your presently on and then go into the HH3 advanced settings - wireless and move from Automatic to a specific clear/least congested wireless channel... apply.
    Some other wireless info msg #2 here.- http://community.bt.com/t5/BT-Infinity/Homehub-slo​w-wifi/td-p/323713
    And http://community.bt.com/t5/BT-Infinity/Disconnecti​ng-for-2-3-seconds/m-p/322001#M17673
     Edit I've assumed they're laptops that you can easily move around ie on wireless connection.... but reading your post again they may be PC's so not to easy to lug around.
    So I would concentrate on identifying a clear/least used wireless channel using the inssider wireless scanner and then take the HH3 off automatic and try a few of those wireless channels.
    Inssider is free but only for PC's not Macs... I think iStumbler or something similar is for Macs.
    Please Click On any Text in Blue as that automatically links to information.
    PC (NDEGR)

  • FXO to FXO disconnect problem - Part1

    Hi,
    I have 2 sites connected through an hdlc leased line. Each site has router 1750 with one VIC - 2FXO.
    Once a call is placed both FXO are stuck in the off hook state. So there is no way to make another call unless I shut down and turn on the ViC again.
    I read the "famous" fxo disconnect problem file from Cisco but it didn't help.
    I need to know:
    1) Is this problem a bug on the FXO ports ?
    2) Is this problem from the analog PBX side ?
    3) How to solve this problem?
    Thanks

    Hi,
    you can use FXS cards......you don't have any problem......
    Problem is in disconnect reason....FXO card no detect disconnect tone from PBX....
    Czech firm 2N sell special "disconnect module" fot these card......
    (I'm sorry for my English...:o)

  • FXO Disconnect Problem

    Hello,
    I just would like to ask some ideas on FXO disconnect problem having a setup of FXO to FXO termination on both sites. I am using a VIC-2FXO-M2 on both Cisco 1760-V Router and these fxo ports are terminated to the PABX local.The voice port will disconnect 30minutes (approximately) after the call is terminated or it remainded off-hook although the call is already done.
    We tried some fine tunings like enabling "battery-reversal" command, setting the timeout call disconnect to 5sec, timeout wait-release to 5sec. But the problem is still the same.
    What is really the ideal fxo disconnect solution that we can do to lessen the 30minutes delay from off-hook to on-hook.
    Looking forward for your great ideas.
    Thank you.
    Vivira Alastra

    Dear Vivira,
    The disconnection issue of FXO ports can really produce some gray hairs...
    I have worked integrated to some cheap Panasonic PBX's in Nigeria where documentation is really scarce.
    The solution that worked - but don't ask me how - was to try different combinations of CPTone on the Voice Ports. That did the job in our case.
    You can also try the tedious job of measuring the disconnect tones ans analyse it e.g. in CoolEdit and then set up a Voice Class where you define the tones.
    But try the CPTone settings first.
    Good luck.
    Peter

  • Disconnect problems on FXO Groundstart lines

    Hello all,
    I have a CCME customer, IOS 12.3-11T2. with 6 FXO ground-start lines on a 2821 platform. They are using PVDM2-32’s and two 4Port FXO cards. The call flow goes as follows.
    Incoming call from PSTN, hits fxo port which has a “connection plar” to a number which calls a script in CUE. From the script if you press “0” it calls the reception.
    All the above works fine.
    If the reception hangs up the call and the PSTN party does not right away, the PSTN party hears a repeating click. If the PSTN then hangs up and you do a “show voice port summary” it shows as follows
    IN OUT
    PORT CH SIG-TYPE ADMIN OPER STATUS STATUS EC
    ========= == ============ ===== ==== ======== ======== ==
    0/1/0 -- fxo-gs up up idle on-hook y
    Note that the OPER stat shows “up” and the out status shows “on-hook”
    Until that OPER status changes to “DORM” every call after the first one will get answered by this port and the PSTN party will hear the repeating click in their ear. It takes up to 30-40 seconds for the call to clear.
    If the PSTN party hangs up first the OPER stat will go to “DORM” almost immediately.
    Any thoughts?
    Ryan

    use the following commands to shorten the time the router waits before determining that the call needs to be dropped due to disconnect tones.
    on the voice port
    voice-port 1/1/0
    timeouts call-disconnect 5
    timeouts wait-release 5
    these will shorten the IOS default times of 30 sec & 60 sec down to 5 seconds.
    use the following link for more info on the FXO disconnect problem.
    http://www.cisco.com/en/US/customer/tech/tk652/tk653/technologies_tech_note09186a00800ae2d1.shtml

  • Cisco Solution for FXO Disconnect Problem

    I have Panasonic PBX-->FXO-->1751V------WAN-----1751V-->FXO--Panasonic PBX. I am facing a serious problem with FXO on both ends becoming busy after some few initial calls.
    What is the exact Cisco solution for this FXO disconnect problem? I have read and applied some Netpro tips for similar case but none could help.
    Can we have Cisco expert explain this??

    Hello, I think this url may be helpful:
    http://www.cisco.com/en/US/tech/tk652/tk653/technologies_tech_note09186a00800ae2d1.shtml
    Regards.

  • Cisco FXO Disconnect Problem

    we have 2801 router that connected with 2 anloga lines (FXO Card), but now we have a problem with disconnect problem, the phone still connected after the PSTN Caller Disconnect, and our policy tell that the agents shouldn't end the call, so we want when the PSTN caller end the call we need the phone to return to idle state.
    and according for the below link, i configure the custom disconnect tone, and in the attachment you can find tow disconnect tones.
    http://ciscoflair.blogspot.com/2009/05/cisco-fxo-disconnect-issue.html
    the configuration of the custom disconnect tone
    voice class dualtone-detect-params 1
    cadence-variation 3
    voice class custom-cptone Custom1
    dualtone disconnect
      frequency 420
      cadence 245 255 245 255 245 255
    and the below you can find the configuration of the voice port, and you can find the debug vpm port 0/3/0, debug vpm signal, for a call that disconnected immediately, and for a call the take long time to disconnected.
    this is the configuration of the voice port:
    voice-port 0/3/0
    supervisory disconnect dualtone mid-call
    supervisory custom-cptone Custom1
    supervisory dualtone-detect-params 1
    no battery-reversal
    cptone NL
    timeouts call-disconnect 5
    timeouts wait-release 5
    timing hookflash-out 50
    timing guard-out 300
    caller-id enable
    caller-id alerting line-reversal
    caller-id alerting dsp-pre-allocate
    this is the debug of a call that is disconnected immediately:
    Jan 25 11:48:32.262: [0/3/0] htsp_dsm_feature_notify_cb  returns 2 id=DSM_FEATURE_SM_CALLERID_RX
    Jan 25 11:48:32.262: htsp_process_event: [0/3/0, FXOLS_ONHOOK, E_HTSP_CALLERID_RX_DONE]
    Jan 25 11:48:32.262: [0/3/0] htsp_stop_caller_id_rx. message length 11
    Jan 25 11:48:32.262: [0/3/0] htsp_dsm_close_done
    Jan 25 11:48:34.026: htsp_process_event: [0/3/0, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing
    Jan 25 11:48:34.026: htsp_timer - 125 msec
    Jan 25 11:48:34.154: htsp_process_event: [0/3/0, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer
    Jan 25 11:48:34.154: htsp_timer - 10000 msec
    Jan 25 11:48:35.305: htsp_process_event: [0/3/0, FXOLS_RINGING, E_DSP_SIG_0100]
    Jan 25 11:48:35.305: fxols_ringing_not
    Jan 25 11:48:35.305: htsp_timer_stop
    Jan 25 11:48:35.305: htsp_timer_stop3 htsp_setup_ind
    Jan 25 11:48:35.305: [0/3/0] get_fxo_caller_id:Caller ID received. Message type=129 length=11 checksum=00
    Jan 25 11:48:35.309: [0/3/0] Caller ID String 44 30 36 35 36 37 39 31 34 31
    Jan 25 11:48:35.309: [0/3/0] get_fxo_caller_id calling num=065679141 calling name= calling time=01/25 13:48
    Jan 25 11:48:35.313: htsp_process_event: [0/3/0, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
    Jan 25 11:48:35.313: fxols_wait_setup_ack:
    Jan 25 11:48:35.313: [0/3/0] set signal state = 0xC timestamp = 0fxols_check_auto_call
    Jan 25 11:48:35.321: htsp_process_event: [0/3/0, FXOLS_PROCEEDING, E_HTSP_PROCEEDING]fxols_offhook_proc
    Jan 25 11:48:35.321: htsp_timer - 120000 msechtsp_alert_notify
    Jan 25 11:48:35.389: htsp_process_event: [0/3/0, FXOLS_PROCEEDING, E_HTSP_ALERT]fxols_offhook_alerthtsp_call_service_msghtsp_call_service_msg not EFXS (2)
    Jan 25 11:48:35.509: htsp_call_bridged invokedhtsp_call_service_msghtsp_call_service_msg not EFXS (2)
    Jan 25 11:48:35.513: htsp_process_event: [0/3/0, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect
    Jan 25 11:48:35.513: htsp_timer_stop
    Jan 25 11:48:35.521: htsp_process_event: [0/3/0, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
    Jan 25 11:48:35.585: htsp_process_event: [0/3/0, FXOLS_CONNECT, E_DSP_SIG_0110]fxols_rvs_battery
    Jan 25 11:48:35.585: htsp_timer_stop2
    sh voice po su
                                               IN       OUT
    PORT            CH   SIG-TYPE   ADMIN OPER STATUS   STATUS   EC
    =============== == ============ ===== ==== ======== ======== ==
    0/3/0           --  fxo-ls      up    up   idle     off-hook y
    0/3/1           --  fxo-ls      up    dorm idle     on-hook  y
    50/0/1          1      efxs     up    up   on-hook  idle     y
    50/0/1          2      efxs     up    up   on-hook  idle     y
    PWR FAILOVER PORT        PSTN FAILOVER PORT
    =================        ==================
    Jan 25 11:48:43.857: htsp_process_event: [0/3/0, FXOLS_CONNECT, E_DSP_SUP_DISCONNECT]fxols_conn_sup_disc
    Jan 25 11:48:43.857: htsp_timer2 - 5000 msec
    Madaba_Maint#
    Jan 25 11:48:48.856: htsp_process_event: [0/3/0, FXOLS_CONNECT, E_HTSP_EVENT_TIMER2]fxols_disc_confirm
    Jan 25 11:48:48.856: htsp_timer_stop
    Jan 25 11:48:48.856: htsp_timer_stop2
    Jan 25 11:48:48.856: htsp_timer_stop3
    Jan 25 11:48:48.860: htsp_timer_stop3
    Jan 25 11:48:48.876: htsp_process_event: [0/3/0, FXOLS_REMOTE_RELEASE, E_HTSP_RELEASE_REQ]fxols_offhook_release
    Jan 25 11:48:48.876: htsp_timer_stop
    Jan 25 11:48:48.876: htsp_timer_stop2
    Jan 25 11:48:48.876: htsp_timer_stop3
    Jan 25 11:48:48.876: [0/3/0] set signal state = 0x4 timestamp = 0
    Jan 25 11:48:48.876: htsp_timer - 300 msec
    Jan 25 11:48:49.148: htsp_process_event: [0/3/0, FXOLS_GUARD_OUT, E_DSP_SIG_0110]
    Jan 25 11:48:49.176: htsp_process_event: [0/3/0, FXOLS_GUARD_OUT, E_HTSP_EVENT_TIMER]fxols_guard_out_timeout
    Jan 25 11:48:49.176: fxols_dsp_prealloc_clid_wait. Line reversal alerting DSP preallocation done
    Jan 25 11:48:49.176: [0/3/0] htsp_start_caller_id_rx:ETSI_DTMF
    Jan 25 11:48:49.176: htsp_start_caller_id_rx create dsp_stream_manager
    Jan 25 11:48:49.176: htsp_process_event: [0/3/0, FXOLS_ONHOOK, E_DSP_SIG_0100]
    Jan 25 11:48:49.176: [0/3/0] htsp_dsm_create_success  returns 1
    Madaba_Maint#sh voice po su
                                               IN       OUT
    PORT            CH   SIG-TYPE   ADMIN OPER STATUS   STATUS   EC
    =============== == ============ ===== ==== ======== ======== ==
    0/3/0           --  fxo-ls      up    dorm idle     on-hook  y
    0/3/1           --  fxo-ls      up    dorm idle     on-hook  y
    50/0/1          1      efxs     up    up   on-hook  idle     y
    50/0/1          2      efxs     up    up   on-hook  idle     y
    this is a debug for a call that is take a long time to disconnected:
    Jan 25 11:49:42.267: [0/3/0] htsp_dsm_feature_notify_cb  returns 2 id=DSM_FEATURE_SM_CALLERID_RX
    Jan 25 11:49:42.267: htsp_process_event: [0/3/0, FXOLS_ONHOOK, E_HTSP_CALLERID_RX_DONE]
    Jan 25 11:49:42.267: [0/3/0] htsp_stop_caller_id_rx. message length 11
    Jan 25 11:49:42.271: [0/3/0] htsp_dsm_close_done
    Jan 25 11:49:43.999: htsp_process_event: [0/3/0, FXOLS_ONHOOK, E_DSP_SIG_0000]fxols_onhook_ringing
    Jan 25 11:49:43.999: htsp_timer - 125 msec
    Jan 25 11:49:44.127: htsp_process_event: [0/3/0, FXOLS_WAIT_RING_MIN, E_HTSP_EVENT_TIMER]fxols_wait_ring_min_timer
    Jan 25 11:49:44.127: htsp_timer - 10000 msec
    Jan 25 11:49:45.279: htsp_process_event: [0/3/0, FXOLS_RINGING, E_DSP_SIG_0100]
    Jan 25 11:49:45.279: fxols_ringing_not
    Jan 25 11:49:45.279: htsp_timer_stop
    Jan 25 11:49:45.279: htsp_timer_stop3 htsp_setup_ind
    Jan 25 11:49:45.279: [0/3/0] get_fxo_caller_id:Caller ID received. Message type=129 length=11 checksum=00
    Jan 25 11:49:45.279: [0/3/0] Caller ID String 44 30 36 35 36 37 39 31 34 31
    Jan 25 11:49:45.279: [0/3/0] get_fxo_caller_id calling num=065679141 calling name= calling time=01/25 13:49
    Jan 25 11:49:45.283: htsp_process_event: [0/3/0, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]
    Jan 25 11:49:45.283: fxols_wait_setup_ack:
    Jan 25 11:49:45.287: [0/3/0] set signal state = 0xC timestamp = 0fxols_check_auto_call
    Jan 25 11:49:45.291: htsp_process_event: [0/3/0, FXOLS_PROCEEDING, E_HTSP_PROCEEDING]fxols_offhook_proc
    Jan 25 11:49:45.291: htsp_timer - 120000 msechtsp_alert_notify
    Jan 25 11:49:45.379: htsp_process_event: [0/3/0, FXOLS_PROCEEDING, E_HTSP_ALERT]fxols_offhook_alerthtsp_call_service_msghtsp_call_service_msg not EFXS (2)
    Jan 25 11:49:45.495: htsp_call_bridged invokedhtsp_call_service_msghtsp_call_service_msg not EFXS (2)
    Jan 25 11:49:45.503: htsp_process_event: [0/3/0, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect
    Jan 25 11:49:45.503: htsp_timer_stop
    Jan 25 11:49:45.507: htsp_process_event: [0/3/0, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice
    Jan 25 11:49:45.559: htsp_process_event: [0/3/0, FXOLS_CONNECT, E_DSP_SIG_0110]fxols_rvs_battery
    Jan 25 11:49:45.559: htsp_timer_stop2
    sh voice po su
                                               IN       OUT
    PORT            CH   SIG-TYPE   ADMIN OPER STATUS   STATUS   EC
    =============== == ============ ===== ==== ======== ======== ==
    0/3/0           --  fxo-ls      up    up   idle     off-hook y
    0/3/1           --  fxo-ls      up    dorm idle     on-hook  y
    50/0/1          1      efxs     up    up   on-hook  idle     y
    50/0/1          2      efxs     up    up   on-hook  idle     y
    Jan 25 11:50:30.387: htsp_timer_stop3
    Jan 25 11:50:30.399: htsp_process_event: [0/3/0, FXOLS_CONNECT, E_HTSP_RELEASE_REQ]fxols_offhook_release
    Jan 25 11:50:30.399: htsp_timer_stop
    Jan 25 11:50:30.399: htsp_timer_stop2
    Jan 25 11:50:30.399: htsp_timer_stop3
    Jan 25 11:50:30.399: [0/3/0] set signal state = 0x4 timestamp = 0
    Jan 25 11:50:30.399: htsp_timer - 300 msec
    Jan 25 11:50:30.671: htsp_process_event: [0/3/0, FXOLS_GUARD_OUT, E_DSP_SIG_0110]
    Jan 25 11:50:30.699: htsp_process_event: [0/3/0, FXOLS_GUARD_OUT, E_HTSP_EVENT_TIMER]fxols_guard_out_timeout
    Jan 25 11:50:30.699: fxols_dsp_prealloc_clid_wait. Line reversal alerting DSP preallocation done
    Jan 25 11:50:30.699: [0/3/0] htsp_start_caller_id_rx:ETSI_DTMF
    Jan 25 11:50:30.699: htsp_start_caller_id_rx create dsp_stream_manager
    Jan 25 11:50:30.699: htsp_process_event: [0/3/0, FXOLS_ONHOOK, E_DSP_SIG_0100]
    Jan 25 11:50:30.699: [0/3/0] htsp_dsm_create_success  returns 1
    So what can we do? what is the wronge of my configuration?

    anyone can help?

  • WRT54G disconnect problem

    I have been a loyal Linksys (CISCO) user since buying my 1st Wireless Access Point router/4-port Switch (BEFW1154 v2) in 08/2002. I upgraded to a Linksys Wireless-G Broadband Router (WRT54G v8.00.2) in 11/2007. My home wireless network supports; IBM Thinkpad (Windows XP) and Lenovo Ideapad (Windows VISTA Home Premium). About a month ago I started having disconnect issues with the WRT54G. Both laptops experienced the disconnects. Initially, I unplugged the WRT54G power for about 1 minute then plugged it back in. This did not resolve the disconnect problem. I then tried to unplug the cable modem and WRT54G power. Wait about 1 minute then plug in the cable modem allowing it to reset and sync up. Then I plugged in the WRT54G. This temporarily resolved the problem for a few minutes but the disconnect problem returned eventually. I reset the WRT54G to the factory default configuration and reconfigured it for my home network. The disconnect problem was not resolved by taking this action. I contacted Cablevision who provides my broadband Internet access. They could not identify a root cause for the disconnect problem. To determine if the root cause was something other than the WRT54G, I reinstalled the BEFW1154. I have not had a disconnect problem since taking this action leading me to believe that the WRT54G is bad. I would appreciate any suggestions that might resolve the disconnect problem except for a suggestion to purchase a new router. THANKS
    Solved!
    Go to Solution.

    I too have had the disconnect problem. I am thinking now that my problem started when I moved the Router next to the printer. I think when the printer is on my router disconnects. I have the printer off this morning and have no problems. Last night the printer was on and both my wife's and my Pc's would lose connection to the router until I unplugged it and plugged it back in.
    Is it possible for a printer to throw off the connection? I know my cell phone causes a lot of noise in the speakers if I have it next to the PC.

  • I have a lot of disconnection problems with my bluetooth apple keyboard

    can you recommand a bluetooth dongle?
    I have disconnection problems with my bluetooth apple keyboard & trackpad. I use windows 7. my pc is ~ 5 meters frpm my keyboard.
    BTW - my microsoft mouse works great!
    thanks,
    gil

    Here is an apple article about redeeming digital copies: http://support.apple.com/kb/ht1539

  • Iomega Hard Drive Disconnecting Problems / iMac Freezing on shutdown/restart!

    I had noticed in the past week that when my iMac is in sleep mode that sometimes it is unresponsive when I try to wake it up to use it again, and then after a few minutes of trying, I have to manually power the computer on, like it randomly will shut itself down if it's in sleep mode for a longer time, but like I said, this is random.
    The BIGGER problem I've encountered in the past two days is that when I go to eject my Iomega eGo Blue 1tb hard drive, the drive will not disconnect, the name on the sidebar of my finder just changes from black to grey underneath the devices row and on the desktop the Iomega icon turns lighter to indicate that it is not in use, but I cannot eject the drive, so it's still somewhat connected to the computer. I've had this drive for over a year with no complaints as I use it on both my MacBook (2009) and iMac (which I purchased new in October '11).
    Instead of just turning off my hard drive or unplugging it, I try to restart my computer; however when I do that, the restart get stuck and nothing ends up working. I also have tried to shut it down with no luck, I then go to holding down the power button until it manually shuts down.
    I also plugged in the hard drive to my MacBook and am not experiencing any mounting or disconnecting problems with it. I am very afraid that this may cause my Iomega to crash before I can get another hard drive to back everything up with!
    I'm concerned that this could be a problem with both the hard drive and my Mac; does anyone have any input on this? I will probably end up taking it into the store or calling AppleCare, but I wanted to see if anyone else has had a similar problem.
    Thank you!

    First reset the SMC, you may need to do this 2-3x. Also reset the PRAM, again 2-3x. Finally restart the computer in Safe Mode to reset some of the caches, it's possible one is corrupt. When resetting the SMC & PRAM please carefully follow the instructions below:
    SMC RESET
    Shut down the computer.
    Unplug the computer's power cord and all peripherals.
    Press and hold the power button for 5 seconds.
    Release the power button.
    Attach the computers power cable.
    Press the power button to turn on the computer.
    PRAM RESET
    Shut down the computer.
    Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    Release the keys.

  • BT Infinity Connection Problems

    Hi, I recently got BT Infinity 2 at the start of the July after having enough of Virgin Media's awful service. When BT Infinity was first installed, the BT engineer said to me that I should be recieving around 60 download and about 20 upload due to how close I live to the exchange box. For the first few weeks everything was running fine, I was getting around 40 download, 18/20 upload and about 20 ping which was fine for me however after a few weeks everything turned awful.
    Firstly, the connection speed dropped to 8/10 (sometimes even dropping below 2), upload to around 4 and my ping rose to about 80. The connection was also dropping constantly about 8 or 10 times a day, it would stay connected to the router however the internet would just stop working for 30 secs - 1 min then start working again. This happens on both wired and wireless. Also, I noticed that sometimes when others rang my house phone, my connection would stop working for about a minute (weird).
    After putting up with this problem for over a month a half waiting to see if it returned to normal I decided to ring up the BT customer support line, the BT staff asked me to power cycle my modem and router to see if the connection improved, it didn't so the staff told me he would monitor my line as he could not see any problem and he would ring me up in 3 days. 3 days later my connection stayed the same and still no phone call, so I waited another week and then rang up again. This time after power cycling my modem and hub again to no avail, the BT staff organised for a BT engineer to come round and fix the problem.
    The BT engineer came round and said the previous engineer had installed it incorrectly and that he had now fixed it. Yet again the connection was fine for about a week. I was getting 30 download, 15 upload and about 30 ping which wasn't how good it was at the start however was a big improvement over what I was getting before. However, yet again after a few weeks the problem arose again and my connection has gone terrible again.
    Has anyone had this problem before and know anyway I can fix it?

    It could be that you have an internal wiring problem.  
    A likely one (that I had) is that you have an extension wired from a junction box before the master socket.  The extension had been fitted by the GPO 25 years ago: the wiring was appropriate then, but not appropriate for Infinity.  
    If so, disconnect the extension at the junction box.  If you still need the extension, wire it into the master socket where it will be filtered.  As a very temporary patch, try fitting an old ADSL filter between the extension and the phone.

  • BT Infinity speed problem

    I have bt infinity with a home hub 3. since installation 2 years ago the fastest download speed achieved was 20.16, this was 2 weeks after installation. Within 3 months of installation the speed was around 12. The average is around 10-13mbs. last week the speed dropped to 10mbs. i did the bt wired speed test it still came out at 10mbs. It indicated that the speed to my house was good (whenever I do a wired and a wireless speed test the results are virtually identical). so i called bt. they did various tests over the phone then said they would so a 'stale' test which takes 24hrs. After the 24hrs it was still at 10mbs. 2 days later it went upto 15mbs. on sunday it went back down to 10mbs. its currently 14.8.
    i called customer services they said my estimated speed should be between 17-26mbs. but when i contacted the technical people they said it should be 17mbs max. 
    so i am really confused as to what speed I should expect, i know I am not particularly near the exchange. i also know my setup should be fine, the bt cable goes straight into the main telephone socket for the house. I then have an extension off that. I do have ethernet cables for iplayer and british gas 'hive' going into the hub. when I did the speed tests these were not in use. 
    I have followed the troubleshooting hints, download the bt desktop, done diagnostic tests, pressed restart on the hub,reset the hub.
    I read a previous post where they suggested doing the dsl line checker, which i have done,here's the results. 
    Featured Products
    Downstream Line Rate(Mbps)
    Upstream Line Rate(Mbps)
    Downstream Range(Mbps)
    Availability Date
    High Low High Low
    FTTC Range A (Clean) 25.6 18 5.1 3.3 -- Available
    FTTC Range B (Impacted) 20.5 10.4 4.3 0.8 -- Available
    WBC ADSL 2+ Up to 2 -- 1 to 3.5 Available
    ADSL Max Up to 1.5 -- 1 to 2.5 Available
    WBC Fixed Rate 0.5 -- -- Available
    Fixed Rate 0.5 -- -- Available
    Other Offerings
    FTTP on Demand 330 30 -- Available
    Fibre Multicast -- -- -- Available
    Copper Multicast -- -- -- Available
    Can anyone tell me what speed I should expect?
    If my current speed is not correct how do i persuade BT to come and fix it?
    thanks

    Hi,
    Thanks for the help. i had already done the 17070 phone test this morning and the line seemed fine. but when i made a call at 4pm the line was really crackly and when i read your post i did the 17070 test again and it was also really crackly.
    the crackly line seems to be a new thing that has happened intermittantly over the last few weeks.
    heres the results of the btwholesale speed test. before i carried it out i followed the instructions and also disconnected the ethernet cable from iplayer to the hub so the only ethernet cable connected was from the homehub 3 to my laptop.
    download speed   11.67
    upload speed        2.66
    ping latency         59.63
    1. Best Effort Test: -provides background information.
    Download Speed
    11.67 Mbps
    0 Mbps 14.52 Mbps
    Max Achievable Speed
    Download speedachieved during the test was - 11.67 Mbps
    For your connection, the acceptable range of speedsis 10.16 Mbps-14.52 Mbps .
    Additional Information:
    IP Profile for your line is - 14.52 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    2.66 Mbps
    0 Mbps 10 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 2.66Mbps
    Additional Information:
    Upstream Rate IP profile on your line is - 10 Mbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
    i have just done another speed test an hour after the last one and the download speed is 14.13
    maybe you can make sense of it!!
    Thankyou

  • BT Infinity Wireless Problems

    Hi,
    We've just had BT Infinity installed on Wednesday, and seem to be having a few problems with it.
    We've had BT Broadband with the home hub 2 for a couple of years, but over the last few months the wireless performance seems to have degraded a fair bit. I was still downloading at about 500kbps on my desktop but playing online on the xbox 360 and ps3 was impossible due to lag and disconnections. Contacted BT, and went through all the basic motions to fix it, but then got to the stage where the next thing to try was replacing the home hub. BT offered us an upgrade to BT Infinity, which I thought would end all the problems and speed things up a lot, but that doesn't seem to have happened.
    Had the engineer round on Wednesday when I was at work, he tested the connection both wired and then upstairs to my desktop setup, and said it was fine. When I got home, initially the connection wasn't picking up, but as soon as I started internet explorer it picked it up, and I was downloading at around 1.8mbps on steam, and all the problems on the consoles seemed to be rectified. Later that night though, I saw that the connection had dropped out on the desktop. Eventually it came back, but downloading at about 36kbps. Then it dropped out again with a 'limited connectivity' problem. At first I thought it might be the old Netgear wireless adaptor I was using, but both the xbox and ps3 weren't connecting either.
    I've tried changing channels on the router, and even switching down to just b/g networking standard from b/g/n to see if that makes any difference, but nothing. I know you're supposed to give a new connection 10 days or so to settle down, but I can't see that having that big of an impact. The only other thing I can think of is a major amount of interference coming from somewhere, but the weird thing now is that the connection is even less reliable with Infinity than it was with just plain broadband.
    If anyone has any advice I'd be very grateful!

    Hi everyone,
    I just wanted to share my feedback following my recent migration from ADSL BT broadband to Infinity.
    Firstly, the speed is noticably quicker, especially through a wired connection, but...
    Over the last weekend I have spent more than 1.5 hours on the phone to support finding out why my connection was being dropped.
    The symptoms: Wired connection OK, but wireless connections were not getting out to the internet.
    Cause: Wireless connections were not being allocated IP addresses, or were losing IP registration.
    BT checked the line and found no issues. To fix the problem, I had to reset the HH3 router, and in one case, I had to reset the OpenReach box.
    I understand that it's good practice to reset / restart a router from time to time to refresh the connection, but I have had to do this four times in the last three days. Yesterday, I had to do it twice in three hours!
    This is frankly unacceptable. It's interesting to note that some Infinity users are choosing to use their own routers instead and I guess I'll probably end up doing that myself, but I really shouldn't have to.
    BTW - Before moving to Infinity I was using BT ADSL Broadband with a Belkin router - I restarted that router about once a year. It's frustrating that I've moved to a faster, yet less stable service (referring to the total service provided by BT - hardware and connection).
    Thanks for reading!
    SB

  • Wireless internet disconnect problem in a network

    We just set up a Roku Soundbridge so we can access both my music library & my husband's PC-based music library. We're connected through a wireless router that we don't have problems with. The challenge is that we both have our music on laptops, and I can't connect to my music if my laptop is closed.
    I've already set it to never sleep, but my Airport disconnects when I flip down the screen (his PC stays connected...). I've looked at all of the Airport settings, all of my energy saver settings, sharing settings, anything I could brainstorm to be relevant via Mac Help & as much as I could stand to look through here. I've even tried to access my router's Admin settings, but I'm pretty sure it's my computer and not the router that's being the hassle.
    What can I do to keep that access to my iTunes available?

    Well...your computer has to be on and connected to your home network to share files.
    When you close it....your computer assumes that you want to shut things down for a while...so it disconnects from the network and probably powers off the airport card.
    Your husband's PC must have a configuration for closing the top and the computer is still active. (NOT ASLEEP)
    There might be a setting or patch for keeping your Mac "Awake" when you close the lid, but I think you will have to leave the top open.
    TOO FIND OUT
    Make sure you post this question in another forum, say the G4 notebook forum. This is the forum for DESKTOPS not laptops.

  • Disconnection problem need to find an email addres...

    I'm trying to get a problem with my disconnection resolved. Basically, my husband lost his job in January and as I don't work due to ill health we were living off jobsekkers. This meant we struggled to pay the BT bill and as we needed a phone line and internet for job applications etc we wanted to keep it going. I phoned and told BT twice what our problem was and asked to set up a payment plan and was told I would get a callback to discuss how BT could help us through this situation. I did not receive a callback only bill reminders and disconnection threats. My support worker and also my mother spoke to them about this and the only help we got was our line reconnected but with full services for which we were being charged rather then incoming calls only. With the help of my support worker I was able to get most of the bill cleared, and as I had received a temrination notice and final bill with huge charges for contract cancellations etc, she phoned them to explain a cheque was arriving which would clear most of the balance and could we arrange to get reconnected as we could then manage to pay the final balance in instalments. She was told no we couldn't as the contract was cancelled. I complained about this and was told I would have to pay all of the charges for the cancellation plus a £50 deposit to enable me to set up a new contract. This would mean around £300 left to pay instead of about £80 odd. Having looked into their code of practice of how they will operate when their are financial difficulties, they did not follow this practice at all, and if they had have done so I believe I would not now be in this situation. I have tried their contact us page, to send them an email, but only get told to write to them of phone them. Only having a mobile I have no wish to call them, but want to contact them. I have drafted the following email to them: Further to my original message sent in to you, I now wish to lodge a formal complaint with yourselves regarding this matter, under your Code of Practice policy. As you should have a record of, I informed you no less than twice that I was having problems paying my bills as my husband lost his job, and since I do not work we were having to survive on his Jobseekers Allowance. You were then informed of this fact by my support worker and even by my mother in an effort to try and resolve the situation and sort out the outstanding and increasing bills. I have managed to pay an initial sum of £212.58 and the cheque should be with you now. Again you were phoned and informed of this in an attempt to stop any cancellation and disconnection on your part. Unfortunately it appears to have been too late as despite being told a large proportion of the bill was being paid off you proceeded to disconnect me and terminate my contract incurring further charges and meaning despite paying over £200 on the bill, you have now left me with more than £200 to pay off. I tried to resolve this matter by asking if the charges and contract cancellation could be waivered since a large payment had been sent and I was told that no that contract was now ended and the only way I could get service back was to pay the outstanding in full and a £50 deposit. This just is not possible at this time. My complaint is that my account has been handled wholly against your Code of Practice as despite informing you on 4 occasions that I was experiencing problems, at no time was I offered or even told of any of the services your Code of Practice states. The Code of Practice states: If you tell us that you’re having problems paying what you owe us, we’ll offer one or more of the following solutions. • A repayment plan. This will help you to pay the amount you owe over an agreed period. We may give you a BT Payment Card so you can make payments in instalments. When we agree the repayment plan, we’ll take your past payment history into account. • Restricted service. We may ask you to agree to have your service restricted to incoming calls only until the end of your repayment plan, if we believe this will help you to avoid a larger debt building up. In this case, we won’t charge for reconnecting the service. • Monthly Payment Plan. The amount you owe can be included within your Monthly Payment Plan payments, so you can spread the amount you owe. But we may ask you to make a payment upfront, depending on what’s best for you. • Call My Bill. This is our automated service on 0800 854 608 (this call is free from your landline). It allows you to check – between bills – how much you’re spending on calls. • View My Bill. It’s like Call My Bill but it’s online – go to www.bt.com • Call Barring for international and premium-rate calls. These types of calls may have added to your payment problems. • Claims for premium-rate services. We can give you advice and information about how to make a claim if unauthorised calls have been made to premium-rate services from your phone line. If you had followed your Code of Practice, I am firmly of the belief that my account would not have reached the termination stage and after sending you a payment of £212.58 my account would now be back up and running with no restrictions or disconnection. I trust you will look into my complaint, and find in my favour and I will have my account restored in the next few days. If I do not receive a satisfactory response form you in this matter, I will be reporting this to Ofcom. My question is, have they acted unfairly by not following thier code of practice and do I have a legitimate complaint or do I have to just forget it pay the bill and notch it up to experience! Also does anyone know how I can email them and it go to a manager rather than say customer services who will reply from what their manual states?

    Hi GemmaMcD,
    Welcome to the forum and thanks for posting. I’m sorry you’re having problems with the bills etc. I can take a look into this for you if you wish. Drop me an email with the details. You’ll find the “contact us” form in the about me section of my profile.
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Maybe you are looking for