BT Infinity, estimated speed?

Hi, (I don't have infinity, it sayd dec 31 on checker) what I was wondering was. On the checker it estimates that I will get speeds of around 50meg. What I wanted to know, is there a possibility that this could be 20meg? 30meg? 40meg? If it was a STEADY 20 meg after the 10 day period would this be fine? Or could there be a fault? If I never receive over 20meg could this indicate a fault? If it was like 20/22 this probablly would but if it was something like 20/4-8 could this indicate a fault or in some cases, is the estimated speed wrong?

Ectophile wrote:
The absolute minimum for Infinity is about 15M; anything below that is definitely a fault.
Otherwise, the estimate is only an estimate, but you should get something close to it.  The type and condition of the line between your home at the cabinet can affect the speed, and this may not be detectable by the estimation system.
I don't think there's any simple formula that says what speed is good and what is a fault.
They should add estimations like on the ADSL, your connection shouldn't be less than X and cannot achieve greater than X. I also believe you can tell wheather your connection will be near from the ADSL due to the type of cable to your house, like if you achieve over the estimated speed on ADSL you will more than likely hit your estimate for Infinity. 
As my estimate on ADSL was 2mbps, I achieved 3Mbps which shows that there is good cabling to my house I would imagine. On top of that my estimate for Infinity is 26.3 and I'm getting 12 which is unacceptable.
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Similar Messages

  • No increase in estimated speed

    I'm looking at getting infinity but was suprised to find there was no increase in estimated speeds between infinity and infinity 2 is this often the case? The estimated speed is 30mb/s for both.

    I understand about distance to cabinet and line quality. However and maybe this is where I'm going wrong, the same thing affected ADSL speeds (although this was distance to exchange). I expected that if the connection "lost" 25% of the speed because of distance and line quality then it would still only lose 25% of speed if you increased the maximum. Again just like ADSL you lost a certain % the long your line was.

  • Bt Infinity ESTIMATED 56-76 MBPS GETTING LESS THAN...

    Hi guys -
    I have recently moved house and gotten Infinity at my new property.
    I rang BT to swap the infinity from my previous property and they convinced me to upgrade to the 56+ package (which I though was pretty good!).
    It turns out however, my speed are appauling.
    I'm getting less than 17 mbps and have been for around 2 months.
    The estimated speeds in my area are for 56 - 76 mbps but I have NEVER been anywhere even close to approaching half of that.
    If I ring BT are they able to do anything? I think paying for a service that estimates I should be getting 4 x what I currently am, is pretty much fraudulent.
    Solved!
    Go to Solution.

    If you use this checker it will tell what cabinet you are on and what services it can receive. please post back the results editing out your phone number
    http://www.dslchecker.bt.com/adsl/adslchecker.welcome
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Paying for Infinity 2, speed is less than advertis...

    Hi,
    I am paying for Infinity 2 "Superfast Fibre" but my speed is rubbish. Reported to BT and engineer was out yesterday, tested line and everything is ok
    He reckons i'm just too far from the Cabinet and would never get the speeds suggested in the ad and as below, so it looks like I am paying £5 a month just for BT Cloud.
    Is best option just to contact BT and downgrade to Infinity 1 or would this slow me down even more/
    Speed tests have been run over the last week at all times of day via wired connection straight into to HH3 and consistently come out at 24Mb
    Thanks
    Andy

    How far from the cabinet are you. See graph for speed to distance.
    Regardless of that, you are out side even the lowest speed Range B estimate.  You need to contact BT again and report that your speed is 24Mbps and your estimated speed should be between the Range A estimate of 39Mbps to 59Mbps and that you want another engineer, who is prepared to look for the fault and the reason you are not getting your estimated speed, rather than fob you of with an excuse about being to far from the cabinet.
    If that was the case your estimated speed on the checker would reflect that.

  • Infinty 1 estimated speed nowhere near reality

    Recently "upgraded" to Infinity 1 with download speed estimated at beteen 22Mb & 32Mb. 
    Actual speed between 4.5MB and 5MB.  This is maximum we will get as advised by engineer on site visit after enquiry.
    Do I have grounds to request a reduction in charge as this really isn't that much better than standard BB.
    Okay, I live 1.5 miles from the cabinet but surely the estimated speeds should be a bit more accurate.

    Take a look at my recent saga with an 'upgrade' to Infinity that not only didn't deliver the promised 13Mbps but was actually slower than the exisiting ADSL installation. I have been promised a contract termination & full refund after a number of weeks some toing & froing plus an engineer visiting & confirming what I had complained about on the day of installation.
    https://community.bt.com/t5/BT-Infinity-Speed-Connection/New-Infinity-installation-is-slower-than-AD...
    I had one idiotic response from BT customer support that 5Mbps was 'acceptable' - not to me it wasn't - not when I had been promised faster. I really hope that OFCOM is finally getting tough with ISPs over-promising & under-delivering. When you sign up there should be a guaranteed speed that is in the contract & if that is not achieved then it would be grounds for termination. As it is all the weael words about 'up to xxMbps' mean 'guaranteed never to exceed xxMbps'. It's like promising a salary of 'up to £100K' then paying only £20K.

  • New infinity connecton speed

    After many years of strugglng with adsl our village has just had FTTC enabled. I am sure that there are no cross talk issues just yet and am wondering if my servcie is acceptable as it is nowhere near what I was expecting or told it may be when ordering.
    The HH5, (not engineer fitted but plugged into master socket with flter) has been stable snce it was connected, and syncs just over 20/4 Mb/s
    Could someone please look at the figures pasted below, partcularly the noise and attenuation.
    Also the data sent/received seem much higher than I would have expected.
    I am curious to find out why even the slowest quoted impacted speed is still half as much again as I am actually getting?
    1. Product name: BT Home Hub
    2. Serial number: +068543+NQ44611335
    3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 13/02/15
    4. Board version: BT Hub 5A
    5. DSL uptime: 3 days, 06:34:36
    6. Data rate: 4798 / 21074
    7. Maximum data rate: 5803 / 22429
    8. Noise margin: 8.4 / 7.9
    9. Line attenuation: 34.7 / 27.2
    10. Signal attenuation: 33.6 / 23.0
    11. Data sent/received: 3.7 GB / 9.3 GB
    12. Broadband username: [email protected]
    13. BT Wi-fi: No
    14. 2.4 GHz Wireless network/SSID: xxxxxxx
    15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
    16. 2.4 GHz Wireless security: WPA2
    17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
    18. 5 GHz Wireless network/SSID: xxxxxxx
    19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
    20. 5 GHz Wireless security: WPA2
    21. 5 GHz Wireless channel: Automatic (Smart Wireless)
    22. Firewall: Default
    23. MAC Address: 18:1e:78:10:87:22
    24. Modulation: G.993.2 Annex B
    25. Software variant: AA
    26. Boot loader: 1.0.0
    BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.204 | Last updated 13/02/15
    FTTC Range A (Clean)
    64.4
    45.3
    18.5
    11.9
    Available
    FTTC Range B (Impacted)
    54.8
    30.6
    18
    7.9
    Available
    ADSL Max
    Up to 2
    1.5 to 4.5
    Available
    Fixed Rate
    2
    Available

    Hi jlpcld,
    Welcome to the forum and thanks for posting, I'm sorry to see you're having issues with your connection.  Those stats don't look great compared to the estimated speed even if it was an impacted line.  If you need any help with this please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband speed half of estimated speed

    Hi,
    Moved into a property 6 months ago and signed up to BT's Phone, Broadband and Vision services.  The rated speedrange at the premises is 3 - 8Mb, with an estimated speed of 5.5.  Since the line was installed I have never achieved a speed over 3mb and is usually in the region of 2.5Mb.  Now whilst this is ok based on the range quoted, it does not sit well with a BT Vision service as when an on demand service is being used web use is severely limited.
    Before I complain to BT that the service is not fit for purpose, I would like to confirm if my line can actually achieve anything better to avoid the BT Vision QoS hogging the bandwidth.
    I have spoken to BT first line support 3 times now and they have escalated the issue to Wholesale Services/Local exchange, which has not had any affect.
    The premises has been fully rewired by a previous owner who has installed a phone socket in every room.  They have removed the BT Master socket, but every socket appears to be a LJU2 socket.
    The wiring appears to be ok
    I have performed a speed test directly to the socket closest the line entry point and this does not have a material impact.  however, as this is not a BT socket, I have not been able to test it free of the other extensions as I do not want to disturb the terminal pins.
    I have tested with several different filters
    I have tested with separate wireless routers, an older D-Link and current Netgear NDNG3300
    Lastly, Broadband is terminated when a phone call is received or a call is made.
    Given the last point, there may well be an issue internally, but before I purchased a punch down tool to test the master independently I wanted to see if there was any reason for the poor performance of the line.
    Any help would be appreciated.
    Solved!
    Go to Solution.

    Hi Welcome to the forums
    Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
    also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
    Can you also post the full results fromBT Speedtest speedtester.bt.com
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • BT Infinity 2 Speed Issues

    Got BT Infinity 2 installed on November 14th 2013 & since then I've had two periods where the speed appears to drop to that of Infinity 1 speeds, but the upload generally remains in the region of Infinity 2 speeds.
    Modem log -
    VDSL Line Status
    Connection Information
    Line state:
    Connectedppp3_0
    Connection time:
    22 days, 03:01:53
    Downstream:
    78.12 Mbps
    Upstream:
    19.53 Mbps
    Here is a test performed using http://speedtest.btwholesale.com/
    1. Best Effort Test: -provides background information.
    Download Speed
    32.46 Mbps
    0 Mbps
    77.43 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 32.46 Mbps
     For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
     Additional Information:
     IP Profile for your line is - 77.43 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    14.71 Mbps
    0 Mbps
    20 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 14.71Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 20 Mbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
    Here are my speed test results via http://www.speedtest.net/
    35.44Mbps Download & 18.63Mbps Upload with a ping of 27ms
    Have already phoned BT about the issue the first time, when they told me to reset the modem, this was despite the service not having been active for 10 days & I was under the impression that you are supposed to leave it to acheive best speed. I have saw the connection wirelessly get about 63Mbps down & 18/19Mbps up for several days at a time.
    The problem seems to be, its running at a speed where browsing is generally always fast enough. I am only catching that the connection speed is essentially half of what it should be when I run speed checks via several speed checking websites including BT's own.
    I have read the problem of Christmas lights, & at least in my home for now, I can eliminate that as the cause. I don't have any Christmas decorations/lights up just now. Just wondering if there is anything that could explain why I am getting such low download speeds, but the upload remains on Infinity 2 levels, when previously I know the connection can run a lot lot faster.
    Any help advice would of course be greatly appreciated.

    Just restarted my Home Hub 5 & this is the result from the internal Hub manager.
    VDSL Line Status
    Connection Information
    Line state:
    Connectedppp3_0
    Connection time:
    0 days, 00:01:31
    Downstream:
    78.12 Mbps
    Upstream:
    19.53 Mbps
    Results from http://speedtest.btwholesale.com/ after being reset for a few minutes are,
    Download Speed (Mbps): 46.32
    Upload Speed (Mbps): 14.57
    Ping Latency (ms): 18.88
    Results from http://www.speedtest.net/ are
    Download Speed (Mbps): 44.48
    Upload Speed (Mbps): 15.93
    Ping (ms): 29
    Not quite the dizzy heights of 70Mbps I've seen before, a little improvement which I've also saw before upon a restart/reset. Just wondering what the issue is with the speed dropping. When I have BT Broadband with the Home Hub 3, I never had any issues with speed, it connected & was rock solid. Already regretting upgrading to BT Infinity 2 as when you don't seem to check the speed you are getting, it seems to drop. Only noticable when you actually run a speed check to see if you are actually getting what you are paying for.
    Surely I shouldn't need to keep resetting/restarting my Home Hub 5? I know its bad for the connection & to be honest I think its an issue with BT's new installation of FTTC cabinets in my area. The engineer changed my telephone socket face plate over, so its a filtered socket at the main line. No other phones in the house have filters on them as they are no longer needed, so I'm just looking for answers as to why I'm seemingly not getting anywhere near the speed I am paying for (I know with the internet speeds can vary, but its been twice now in about a month I've caught this connection running at just over 30Mbps, when its happily ran before at nearer 70Mbps).
    Hopefully the further tests/results can shed some light on this for someone more knowledgable.
    Thanks again for the replies so far & of course for any further help/advice with regards this issue.
    Kevin 

  • Very slow infinity 2 speeds and regular drops in c...

    since i had my infinity 2 connection set up on the 4th april 2014 i have experience multiple and regular drops in connection. happening every day or so.
    i have also been getting much lower speeds than i should be getting. i was advertised 65mb down and 15mb up! i am currently getting 33mbps down and 6mbps up. this is round about the speed i have always got but it seems to be going down slowly (i was getting 37mbps straight after installation).
    i have tried contacting bt multiple times and nothing has been done. i believe i need an engineer out to test the line in my street as there seems to be serious problems with my connectivity and i know it is not something to do with my internal wiring. i am using ethernet connection from my homehub 5 to my computer.
    something needs to be done asap as i have been playing for infinity 2 speeds and i am currently getting speeds lower than infinity 1 speeds and with continual drops in connection. THIS IS NOT ACCEPTABLE :s

    Hi Beardo87,
    Welcome to the community and thanks for posting!
    I'm sorry for the problems you're having with your broadband speed.  I'm happy to take a closer look at things for you from here.
    Click on my username and under the "about me" section you'll see the link to get in touch with us.  If you could also include the link to this thread when you complete the form that would be great! 
    Thanks a million,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • BT Infinity 2 speed no where near 80mbps as estima...

    Hi
    I have now been active with BT Infinity since the 1st May 2012, i was estimated 80 down and 20 up.
    Since then, it has been up and down and now after the 10 day period i seem to get no higher than 57. Whatever time of the day. I have rebooted the equipment both the modem and router still no change. Can someone help or advise, not very happy with this.
    The FTTC is about 10m from my front door. The exchange is less than half a mile from me.
    I will be contacting the mods today to get this resolved.
    What shall i do before calling you guys up??
    Thanks

    Assured Rate Test
    Best Effort Test

  • Issues with Infinity - Connection Speed & Other Pr...

    Hi all,
    I had Infinity installed on 2nd November.  Besides some issues with BT mixing up delivery addresses the installation by Kelly Comms went smoothly, and was setup within 45 mins.
    Initial speeds were very good, achieving 74Mb/s Down & 18Mb/s Up with a Ping/Latency of 5ms  Excellent really considering the sub 5Mb/s I was used to with ADSL.  The high connection speeds remained over the weekend until about 4pm on November 5th.  I found that the Openreach Modem had lost connection (flashing DSL light) and my HH3 Broadband light was a steady orange.  I left this for a while before picking up my landline to call customer services only to find that my line was dead with no dial tone.
    Broadband eventually came back on service later that afternoon, but at a much lower speed of 43Mb/s Down, and an almost impossibly slow 0.97Mb/s Up.  Ping/Latency has also slowed to around 20ms.  During the evening I managed to get through to customer services in India, who were able to start dealing with the fault on my phone line. 
    Initially I was told it would be the 12th of November that the problem with the phone line would be resolved.  Fortunately enough it was then fixed the following morning by an apparent engineer visit.  I was unaware of this action until later in the day, but had noticed before leaving for work that Broadband was yet again down.
    So to cut a long story short: I have a phone line that works, but a big reduction in connectivity speed especially upstream speed.  Should I be contacting BT to investigate yet another potential problem bearing in mind that I am still within the supposed '10 day training' window.
    (All speed tests have been conducted via a PC connected by ethernet directly to the HH3)
    If anyone can advise me it would be much appreciated.

    Hi Tidycarrot,
    Welcome to the Forum. What was the speed estimate given to you when you signed up to the service? If the speeds you are see are well below that estimate, send me in your details using the link below and I'll run a few test on you line from here.
    http://bt.custhelp.com/app/contact_email/c/4951
    Thanks
    Paddy
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • New Infinity User/Speed Question

    Hi All, I`m another newbie in here and also to the Infinity BB as well.
    So Hello and Good Evening to you all. :-)
    I had my Infinity installed on Monday Afternoon without a hitch I am pleased
    to say and I have been lurking on the forums reading up over the last week
    or so checking out the pitfalls and wrinkles I am likely to encounter.
    I know this is an on going chestnut on here from all that I have read but when I
    was given a over the phone (by a nice BT lady employee) speed test (I have had a new line installed
    before getting Infinity) I was told I would get 37.5 meg down and over 8 meg upspeed of which I
    was obviously happy and impressed.
    When the young man did a speed test on Monday I got a creditable around about 32 meg so that was fine.
    I have been testing since then on and off and a few times its got back to 30 and over but mainly in the 20s
    and teens.
    Tonight I did a test at about 20:06pm and got just 6.96 meg down what is that all about?
    The Up speed had been mainly around 7-8 so I down have a problem with that at all but what about my dowload speed, the homehub is wired into my PC.
    What do you suggest I do next as I dont really fancy waiting until the 10 days as it seems a bit convenient that date I am committed for 18 months!
    Any help will be gratefully accepted.
    Andrew.

    "Is that 15 sync or through put ?"
    To be honest, I don't know.
    I have been hovering around these forums for a couple of months, since Infinity came to my area, not sure whether to change over or not. I was forced into a decision when informed that my ISP was closing down (UKOnline), and I could move to Sky with 6 month free broadband. As I detest the whole Sky/Rupert Murdock organisation ........ here I finally am, on Infinity
    Sorry, strayed a bit from the topic there. During this 'hovering' period, I swear that I've seen a post stating that 15 Mbit figure, but I cannot remember where it is, so cannot confirm or quote it.
    Perhaps, based on the Speedtester results output, which states :-
    For your connection, the acceptable range of speeds is 12000-38717 Kbps
    That it maybe the sync speed rather than the throughput. Either way, they are BOTH low, if true .....
    Cheers
    Edit: @Monkey - I would regard sync speed as the speed negotiated between your router/modem and your ISP, and the throughput the actual speed OBTAINED when transferring files, taking into account the overheads of the protocols/methods used (losses)
    Throughput always being less than the sync speed
    When i was on ADSL2+ I would knock off around 15% for losses (overheads). So if I synced up at 12 MBits, I would expect to a get throughput of around 10.25 Mbits'ish, and this usually was the case. 12Mbits - 15% (1.8 MBits) = 10.2 Mbits. This 15% figure may not be relevant to Infinity, I would hope it would be less, but don't know.

  • Customer care and BT Infinity 2 speeds.

    I made a post about a week ago, but can't find it, and so will cover it again, as I said I would after a week.
    I have been with BT over ten years as a Broadband etc, and about 15 months with Infinity. When I was on Infinity 2 package orginally I had 40mb line and got that speed CONSTANTLY for all the time I had it. About 3 weeks ago I updated my contract to the new Option 2 76mb line so that my P2P speed wasn't limited again.
    And here the problems started. The engineer that came out tested my line at the socket and it was showing 60mb speed. And for the first few days I got speeds around 55 or so down and 15mb up. A few days pass and I get my internet go out (at the hub only on th emiddle light). Its out of ten minutes or so, and then comes back on and I've got an IP profile set at 30.75 and of course managing that speed fully on my downloads.
    So I contact BT and they send engineer out, that doesn't come to my house, but rings me and says he is going to get the IP prfile and my line reset, and tells me it will take about an hour or so. 24 hours later the IP profile is still 30.75 so I ring again. I get told it can take up to a week to stabalse. SO here I am just over a week later and still my IP profile is at 30.75, and I don't believe for a second they reset it at all, as it just hasn't changed either up or down in any way, which is just to suspect.
    I rang up just now and got told that 30mb is all my line can support. Despite the fact its manage 40mb no problem for nearly a year and a half, and was showing engineer 60 when he tested at the socket. The tech support guy refused point blank to my request to send an engineer or do anything about the IP profile (i recoded the converstion), and told me that I would have been told when I changed contract I would have been told that my line would do 30mb max, which I wasn't told (recorded that conversation too).
    The guy even had the fricking nerve to tell me that it was merely co-incidental that my line speed dropped from being able to do 40mb for a year to suddenly only doing 30mb on the day they change me to the new contact and make a change at the exchange to a supposedly faster 76mb line. I mean how the hell can you expect someone to swallow a pile of rubbish like that as being co-incidental? The only change was one they made and my speed got worse right after it.. I mean sure, that makes sense...
    Honestly, horrible service seems to be getting to be a habit now, and they are seeminly telling the tech support guys to fob you off and avoid sending engineers out unless they see a fault at their end. And they really expect us to stay as customers?

    Link http://community.bt.com/t5/user/viewprofilepage/user-id/115220
    If you found this post helpful, please click on the star on the left
    If not, I'll try again

  • BT Infinity 2 Speed dropped and now doesn't recove...

    I've had BT Infinity 2 for a couple of years now and it has been working flawlessly. I use a Fritz!Box 7390 router and have had no problems at all with it.
    That is until mid-January 2014 when I noticed by connection speed dropping down to less than 40MB/s and about 9MB/s on the upload. Now some may say that this is fine, and it does exceed my promised speed of 31MB/s by BT, which is true. However for the last two years I've constantly had speeds of 55-70Mb download and upload speeds of 13-18MBs.
    Speedtest.net is reporting: 40Mb download and 10.3 Mb upload.
    I do a lot of file transfers and remote server work so I notice the speed drop.
    The Frtiz!Box reports some interesting statistics. Currently it is showing this:
                             Receive  Send
    Max. DSLAM throughput    44000   12000
    Min. DSLAM throughput    22000    6000
    Attainable data rate     46200   18176
    Current throughput       43984   12000
    Now I know for a fact that prior to this issue the Fritz!Box has been reportinging a Max. DSLAM throughput of 79000 and 20000 with an attainable data rate of 81000 and 24000 respectively. I suspect that there is something wrong either at the exchange DSLAM or with the line in between.
    From the above figures it suggests that I am only obtaining BT Infiinty 1 speeds on my line and not Infinity 2. However my account says Infinity 2 and checking with the BT guys they report that there is no problem because I'm getting more than that promised 31 MB/s.
    Frustrating as I know this has changed in the last three weeks. What's more suspecious is that I have the Fritz!Box sete to disconnect/reconnect every day at 4am. This means that every day normally I get a varying speed e.g. one day it might report 60/14, the next 55/13, etc. However since I've noticed this problem the line speed never changes, constantly reporting 44/12 with no fluctuation at all. This has been happening for about 3-5 weeks.
    I just wondered if there is anything I can do now to find out where or really if there is a problem. BT 150 telephone support in India don't want to know because they say I'm getting more than 31Mbs.
    Thanks,
    Gareth.

    This is the full page of DSL stats from the Fritz!Box:
      Receive Direction Send Direction
    Max. DSLAM throughput
    kbit/s
    44000
    12000
    Min. DSLAM throughput
    kbit/s
    22000
    6000
    Attainable data rate
    kbit/s
    45036
    16288
    Current throughput
    kbit/s
    43984
    12000
    Seamless rate adaptation
    false
    false
    Latency
    8 ms
    8 ms
    Impulse Noise Protection
    3
    4
    G.inp
    off
    off
    Signal-to-noise ratio
    dB
    8
    7
    Bitswap
    on
    on
    Line attenuation
    dB
    13
    2
    Profile
    17a
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  • BT Infinity Variable Speed

    I had BT Infinity installed on 27 July, previously no problems with BT Broadband. After 10 day bedding in period the speed was variable, and on occaision dropped to below 1 Mbps, although it could provide 37+ Mbps for a lot of the time. BT Engineer attended on 14 August and re-installed it, providing a new socket in the upstairs room where my main PC is sited. Line tested before engineer left and no problems reported, and no internal interference reported.
    Problems persist, and speeds still drop to below 1 Mbps on occaision. Yesterday I recorded a download speed of 0.12 Mbps (Speedtest.net), which is both absurd and also less than you could have got with dial up in the 1990s. The PC concerned is connected by ethernet cable to the HH3. Bizarrely (and worryingly) my wireless laptop was reporting a download speed of 37.50 Mbps at exactly the  same time as the PC speed dropped. How can a wireless connection be faster than an ethernet connection? The speed drop can happen at any time of day, yesterday it happened at around 3.00 pm, other times it has happened in the evening.
    I resolved yesterday's problem by going into the Home Hub Manager and disconnecting the hub, and then reconnecting it. So far so good, although the laptop reported a download speed of 17.50 Mbps this morning, back up to 36+ this p.m. PC is currently running at 36+ Mbps. Get the impression that this is not the end of my problems.
    Interested to know if anyone has any idea what the problem might be, or if anyone has had similar problems which they have now resolved.

    If you are on a HomeHub 3B, there was a firmware bug that meant wired connection sometimes went absurdly slow.  
    Go to the HomeHub web interface and check the firmware version (at the bottom of each page).  If it says "Software version V100R001C01B031SP12_L_B | Time & date 14:57 22/08/2012" you've got the new version, so that can't be the issue.    If it says something pretty simular but with 'SP09' in it, your firmware still hasn't been updated; when it is things will probably improve.  If it says something very different, you've probably got a different Hub.
    I don't think there is any way you can hurry along the firmware upgrade; it's automatically pushed out by BT.  Do make sure the modem and router are up and connected all the time, including at night, as that is when they push out the upgrade.

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