BT Infinity evening and weekend speed drops
Hi,
I have a BT Business Hub 5 and Infinity package.
My connection during the working week in the day is usually around:
27.95MB/s down, 4.63Mb/s up and a ping of around 20ms.
Often in the evenings and on weekends the speed drops to around:
1.5MB/s down, 4.5Mb/s up and a ping of anywhere between 20ms and 60ms
I called up BT Business suport and raised a ticket to only have an email the next day stating your issue has been resolved, however it has not been resolved. Obviously they done a test in week day during the day when it is usually fine and not in the evening or on the weekend.
Basically my old 8Mb package from BT was often faster in the evenings and on weekends, with a typical connection of:
3.5 to 5Mbps down and a 0.35Mbs up, ping times were between 20ms and 120ms)
This translates to if I was on my old 8Mb package from BT I could download at around 720Kbs max during the evenings and weekends instead of 160Kbs.
Anyone actually got BT to solve this? I've read a lot of posts so far where people are just writing letters of complaint and contacting the ombidsman.
Is there is a resolution to this?
Thanks
D
As a business user you need to post here. https://business.forums.bt.com
This is a residential forum
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Similar Messages
-
Evening and Weekends no more?
Just having a look around the BT site for some strange reason and noticed on the phone pakages that people now have a choice between free Weekend calls for their line rental cost or Bt anytime, but no more Evening and weekends. It seems like Bt have got rid of Evening and weekends, not a good idea to be honest, but it now makes sense why Bt have changed the times people can call for free in the evenings, they are trying to force us to either take anytime, which cost more or go down to Weekends only.
Well doen Bt, you have lost another customer, no, I think you may have lost another 2
AdrianEamdad wrote:
No, it changed not to trick people.
"We've looked into it and 6pm to 7pm is a busy time for calling, but it's the time when people make short, organisational calls," he said. "It's between 8pm and 9pm when they sit down to have a chat."
http://www.guardian.co.uk/money/2010/jan/29/bt-free-evening-calls-change
If i had some controll of BT i would have done the same thing.
The fact that this time change was tagged in the small print at the bottom of the email proves that it is done to trick people.
So what if people make lots of small calls between 6 and 7.
Those small calls have a minimum call charge. There is also the fact that if the person you are calling doesn't answer or is engaged you still get charged the minumum cost because of that bt answer service.
After a few tries you can still easily clock up at least a £1. And as most people don't read small print they wont find out until they have a massive bill.
BT are hoping that this massive bill persuades them to join the anytime plan. -
New infinity line and major speed issues with almo...
Hi,
Just has infinity installed after moving from my previous FTTC provider. With the previous provider i was getting 16 down / 1-2 up and it worked great.
Had my my new inifnity line put in on thrsday and i am getting 17 down / 0.5 up!!
I work from home and connect to the office via vpn and remote desktop and its almost unusable. Laggy, slow, unrepsonsive and is constantly dropping the connection with a failed to read from socket error and is making it very difficult to work form home effectively.
I have a 4g EE modem also and if i switch to this it is like lightening compared.
I also had absolutely no connection issues with my previous provider and as i posted above had a mich better uplink speed - which is where i think im getting most of my issues.
When i signed up to BT this is what i was sent via email:
We estimate your download speed will be 19.1Mb.
We estimate your upload speed will be 3.9Mb.
Im fine with the download but the uplink is shocking compared to the estimate - and as i had much better before i think something is amiss.
Also when i signed up i was told that if i had any connection issues with the new line i had to notify BT within 7 days and it woudl eb investingated but it seems there are so many roadblocks to creating support tickets etc.. Its like it s been hard to report a fault on purpose.
Where can i create a support ticket or similar to get this looked at?
Thanks
Damiandgreenuk wrote:
Hi,
I work from home and connect to the office via vpn and remote desktop and its almost unusable. Laggy, slow, unrepsonsive and is constantly dropping the connection with a failed to read from socket error and is making it very difficult to work form home effectively.
Thanks
Damian
As you use the internet for work purposes did you have business broadband with your previous provider ?
This is the Residential forum. You may be better posting on the BT Business forum.
Best regards,
dfenceman -
Infinity 1 and slow speeds during the evening and ...
Was installed Tues 4th June.
Predicted speed was 21.5 down and 5.0up, when installed it was actually 28.0 so pleased with that.
I.P profile 25.
Speed is absolutely fine during the day - 24 down, but every evening it plummets to between 1-3 mb. This can be anytime from 7.00pm - midnight and can last 30 minutes or sometimes 4hrs.
I've ran hundreds of speed tests and from several sites. They all show the same results on both laptops wired and wireless.
I had a call from the network fault specialist team on Wed and was told they needed proof (I have already sent numerous attachments via online chat) so the next time it happens to report it again.
So tonight I contacted online chat again (cos my fault is due to be closed tomorrow) he then transferred my call to the escalation department. He ran loads of checks and diagnostics but couldn't find any fault. He said the only thing they could do was to get an engineer out, but he agreed with me that the engineer wouldn't see the fault either as it only happens during the evening.
I eventually agreed to the engineer visit being as there is nothing else I could do, but then he couldn't book one. It said on his system that being as the diagnostic tests didnt show a fault no engineer is required.
He said my only option now is to pay for a local technician, which I refuse to do or to ring 0800 800 150 option 2 the cancellation department.
Runs perfectly during the day but terrible in the evening, what else can I do?
home hub 3 and ecl modem have both been reset, makes no difference, other than slightly lowering my i.p profile!
Solved!
Go to Solution.22nd June 2013 23:43:57
5488 Kbps
19600 Kbps
22nd June 2013 23:23:13
5466 Kbps
1571 Kbps
22nd June 2013 23:17:22
5251 Kbps
1947 Kbps
22nd June 2013 23:13:58
5378 Kbps
2858 Kbps
22nd June 2013 23:09:20
5429 Kbps
4034 Kbps
22nd June 2013 23:03:17
5431 Kbps
12034 Kbps
22nd June 2013 22:37:50
5521 Kbps
2532 Kbps
22nd June 2013 22:37:06
5318 Kbps
2763 Kbps
22nd June 2013 22:23:21
5289 Kbps
1543 Kbps
22nd June 2013 22:20:36
5327 Kbps
1652 Kbps
22nd June 2013 21:49:09
5456 Kbps
1459 Kbps
22nd June 2013 21:38:21
5478 Kbps
2158 Kbps
22nd June 2013 21:37:01
5448 Kbps
1534 Kbps
22nd June 2013 21:35:56
5503 Kbps
1466 Kbps
22nd June 2013 21:34:42
5499 Kbps
1689 Kbps
22nd June 2013 21:32:58
5459 Kbps
1737 Kbps
22nd June 2013 21:31:15
5489 Kbps
2266 Kbps
22nd June 2013 21:28:04
5529 Kbps
2614 Kbps
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5487 Kbps
2039 Kbps
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5524 Kbps
4982 Kbps
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1971 Kbps
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2580 Kbps
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5455 Kbps
2497 Kbps
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5496 Kbps
2527 Kbps
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5420 Kbps
1699 Kbps
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5136 Kbps
1741 Kbps
22nd June 2013 20:49:59
5399 Kbps
2257 Kbps
22nd June 2013 20:49:27
5432 Kbps
3208 Kbps
22nd June 2013 20:43:14
5346 Kbps
2375 Kbps
22nd June 2013 20:34:49
5417 Kbps
20750 Kbps
22nd June 2013 20:32:14
5411 Kbps
21722 Kbps -
Evenings and weekend speed getting near unusable
So 6 months into my contract and things are starting to get a bit silly. I have a sync speed of about 14mb down and on an average day I get speeds anywhere between 12~13mbps which is fine, perfectly reasonable.
Ever since about 3 months ago my speed has been dropping like a brick some evenings and almost every weekend, straight down from ~12mbps to somewhere between 2 and 3mbps. This certainly isn't due to my own traffic as what I do doesn't have any effect on the speed.
Calls to BT helplines have been met with frustration, on 5 calls to them I've restarted my router/pc/pc-in-safemode/microwave/boiler to no avail (suprisingly), line tests have shown diddly squat, and escalations to level 2 have been met with an excuse that "well the speed is fine now" the following day.
Is this just your regular old contention? Why is this still an issue? My speed has been dipping below my 3mbps guaranteed speed, can I use this as justification of contract cancelation without early termination charge?
Diagnostic hoohaa:
18:35:49, 29 Dec.
( 100.320000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
18:35:48, 29 Dec.
( 99.310000) DSL line rate: 1080 Kbps upstream, 14392 Kbps downstream
Downspeed: 3.12mbps
Upspeed: 0.88mbps
Ping: 33msHi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Connection speeds dropped and noisy line
Hi there,
We will be calling BT tomorrow about this as we have had some crackling noise on our phone line over the past few days and the noise margin has shot up and the speed dropped, broadband connections keeps dropping randomly and sometimes the speed drops to 2mb instead of the usual 18-19mb I get.
When I plug the phone directly into the socket I hear no noise on the line at all, when I plug the phone into the ADSL adapter I still hear no noise, when I plug the router into the ADSL adapter I start to hear noise when the router starts to connect up.
Dont have a replacement adapter tonight to test this theory so thought I would throw it out there for experienced users to comment on.
Thoughts?
As I said before my noise margin has went up quite a bit since this issue.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:00:52
Downstream:
13.35 Mbps
Upstream:
891 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
15.9 dB / 12.5 dB
Line attenuation (Down/Up):
14.9 dB / 10.6 dB
Output power (Down/Up):
19.7 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
469 / 266
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
517 / 443
Error Seconds (Local/Remote):
38 / 124
Solved!
Go to Solution.The noise margin will normally fluctuate but only very small amounts. You should find that noise margin is higher about lunchtime and as it get dark and more use the phoenline then noise margin starts to reduce and get lowest about 11/12pm and then the cycle starts again
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Evening and weeknd packages and caller display
My BT contract is up in a few months. Currently I'm using the line rental saver option and have a 2 year old deal which is:
40GB broadband
Evening and weekend calls
Anytime calls add-on
and the £1.78 a month charge for caller display (after BT removed their BT privacy package)
Now, looking up the new packages I notice that evening and weekend calls are no longer offered, with weekend only and anytime the only options. Is this correct?
Also, is there any way of having the caller display option without having to pay £2 a month?When considering renewal, be aware that BT have a nasty habit of hiking up the prices of obsolete bundles. The Tarriff Guide has a bewildering array of obsolete tarriffs, all at different prices http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_Residential.pdf
A broadband package and a calls package may be a completely different price to a combined broadband and calls package. Sometimes two apparently identical packages can have completely different prices, just because they have different names. -
BT Infinity 2 Speed dropped and now doesn't recove...
I've had BT Infinity 2 for a couple of years now and it has been working flawlessly. I use a Fritz!Box 7390 router and have had no problems at all with it.
That is until mid-January 2014 when I noticed by connection speed dropping down to less than 40MB/s and about 9MB/s on the upload. Now some may say that this is fine, and it does exceed my promised speed of 31MB/s by BT, which is true. However for the last two years I've constantly had speeds of 55-70Mb download and upload speeds of 13-18MBs.
Speedtest.net is reporting: 40Mb download and 10.3 Mb upload.
I do a lot of file transfers and remote server work so I notice the speed drop.
The Frtiz!Box reports some interesting statistics. Currently it is showing this:
Receive Send
Max. DSLAM throughput 44000 12000
Min. DSLAM throughput 22000 6000
Attainable data rate 46200 18176
Current throughput 43984 12000
Now I know for a fact that prior to this issue the Fritz!Box has been reportinging a Max. DSLAM throughput of 79000 and 20000 with an attainable data rate of 81000 and 24000 respectively. I suspect that there is something wrong either at the exchange DSLAM or with the line in between.
From the above figures it suggests that I am only obtaining BT Infiinty 1 speeds on my line and not Infinity 2. However my account says Infinity 2 and checking with the BT guys they report that there is no problem because I'm getting more than that promised 31 MB/s.
Frustrating as I know this has changed in the last three weeks. What's more suspecious is that I have the Fritz!Box sete to disconnect/reconnect every day at 4am. This means that every day normally I get a varying speed e.g. one day it might report 60/14, the next 55/13, etc. However since I've noticed this problem the line speed never changes, constantly reporting 44/12 with no fluctuation at all. This has been happening for about 3-5 weeks.
I just wondered if there is anything I can do now to find out where or really if there is a problem. BT 150 telephone support in India don't want to know because they say I'm getting more than 31Mbs.
Thanks,
Gareth.This is the full page of DSL stats from the Fritz!Box:
Receive Direction Send Direction
Max. DSLAM throughput
kbit/s
44000
12000
Min. DSLAM throughput
kbit/s
22000
6000
Attainable data rate
kbit/s
45036
16288
Current throughput
kbit/s
43984
12000
Seamless rate adaptation
false
false
Latency
8 ms
8 ms
Impulse Noise Protection
3
4
G.inp
off
off
Signal-to-noise ratio
dB
8
7
Bitswap
on
on
Line attenuation
dB
13
2
Profile
17a
G.Vector
off
off
Carrier record
A43
A43 -
BT infinity throttled and continual dropping of sp...
Hi
Im having lots of problems with my connection im on the BT Infinity totally unlimited package when I first got this i was regularly getting speeds of 70 plus. about 3 months ago this started to fluctuate particularly in the evenings and at weekends. I contacted BT and they sent me a new HH3 and for a few days this seemed to have solved things but then it went back to dropping out.
My daughters laptop frequently disconnects (wireless) my sons phone tells him the internet is unstable when he tries to connect to it via wireless, my other son is a gamer using a wired connection and what used to take him 10 minutes to download now takes up to 4 hours, when downloading films from Sky where I used to be able to watch a film almost immediately now i get constant buffering.
I have done speed tests today using various sites and on all of them apart from BT I am being told I am getting between 20 and 40 (BT say I am getting between 60 and 70).
I have run the glasnost test and according to them I am being throttled on upload and download speeds.
Any help/advice would be welcome before I switch ISP's and or get nagged to death by the wife/kids
Del
Solved!
Go to Solution.If you contracted before Feb 2013 you would be on Unlimited broadband. This means you have unlimited data upload and download limits. It does not mean that your connection will not be limited at peak times.
If you contracted after Feb 2013 you should be on Totally Unlimited. This means you have unlimited data uploads and download and you will not be limited at peak times.
If you re-contracted after Feb 2013 you may not have been automatically put onto Totally Unlimited unless you asked for it when you re-contracted.
If you have not re-contracted and are on a rolling monthly contract you will be on what ever package you were last contracted on.
Telephone the Options Team on 0800 800 030 and ask them what package you are on and if need be you may need to re-contract to put you on Totally Unlimited. If you have any problems post back here for further advice. -
Slow Speeds in Evening/at Weekends
Hi,
I have been having trouble with slow speeds in the evening and at weekends on BT's Option 3 service recently. It varies from 0.5mb to 1mb between 5pm and 10pm. Outside that time window it is always at a reasonable speed(5mb+). The line is very stable and internet never drops unless the router is restarted. What could be the problem?
There are a couple of other computers connected to the router but they are not using it heavily in the evening.
Here are my stats, any help is appreciated!
Mode :
G.DMT
Type:
Interleave
Line Coding :
Trellis Off
Status :
Link Up
Downstream
Upstream
Rate (Kbps) :
7616
448
SNR Margin (dB) :
6.7
23.0
Attenuation (dB) :
32.0
22.0
Output Power (dBm) :
11.9
19.8
My exchange - Virtual paths: Green
http://usertools.plus.net/exchanges/?exchange=Mickle%20Trafford&exact=1810&plugin=vp
BT speed test done at around 10.30pm tonight when it starts to speed up again -
Download speedachieved during the test was - 6098 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
Thanks for any assistance.
Solved!
Go to Solution.from the stats you have posted your connection looks fine. you need to post btspeedtester results when you are having problems
your are not downloading p2p during these times as these are managed at peak times
are you wireless or wired?
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Broadband Speed dropped and wont come back
Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman -
Speed drops and lack of BT response
Hi,
Just venting my rage really, I have been attempting to get BT to recognise that something has happened to my connection and all I get is "it matches your IP profile". The thing is I have had 2 distinct step changes in speed, latency etc and they do not seem to recognise this is an issue. I got 40Mbps from December through to April with a rock solid connection, I have a samknows monitoring box connected direct to HH5 with gigabit cable so have good data summarised below. The connection was rock solid with very little deviation in speed until a big step change Feb equating to about a 15% speed reduction. This was all ok according to my line stats apparently, subsequent to that I have had another step change which has dropped it to 23% less than it was. I'm now on a HH5b trial and see another reduction but because I'm "within what's expected" BT don't take this seriously. I've never even had anyone suggest it's due to other factors such as more users and that it's just to be expected (which I coudl possible accept), I just get it's within stats.
The annoying thing is that any organisation worth it's salt should be looking at the rock solid nature of the connection early in the year and be striving to improve on it not reduce the service. I'm on the full unlimited service so it's not like it's cheap!
Anyone got any suggestions on how to get them to listen?
The usual things have been tried, new HH5, new cables, different computers etc!
Cheers
Demig
1 Jan 2014 - 27 Feb 2014
Average Mbit
Deviation
40.2
0.37
22 Feb 2014-22 Apr 2014
Average Mbit
Deviation
Speed reduction
34.3
0.74
15%
23-Apr-14
16.7
9.97
24 Apr 2014-2 May 2014
Speed reduction
30.8
1.2
23%Doing it's thing over a large period of time maybe, certainly during the stable speed period the HH5a did a couple of changes per day as seems to be the norm. The 16 seems to have been a 'bad day' as I have several data points all low that day. It's of interest as it was immediately prior to the last drop.
Current stats on HH5b are:
Data rate 9801 / 324007
Maximum data rate 9437 / 456828
Noise margin 5.9 / 7.99
Line attenuation 0.0 / 23.510
Signal attenuation 0.0 / 0.0
and btwholesale speed test just gave
Download speedachieved during the test was - 30.69 Mbps
For your connection, the acceptable range of speedsis 25.09 Mbps-31.36 Mbps .
Additional Information:
IP Profile for your line is - 31.36 Mbps
Demig -
Upgraded from HH3 to HH5 and Speed Dropped Straigh...
Hello All,
I did a very foolish thing earlier in the week. I ordered a Home Hub 5 to replace my Hub 3. I installed it today and immediately the download speed dropped from an average 71megs (+BT WiFi Allowance) to 61megs. I spoke to online support and they basically told me I was only guaranteed about 55meg. Now, I have been getting 71 for more than a year - completely constant. No problems, very little variation. BT Wholesale Speedtest shows my download speed has dropped to 61.00 and my profile is set to 62.28. The slowdown is quite noticable in use. I presume the changeover has caused my line to be re-profiled which, naively, I didn't expect to happen as I was only changing the hub. My hub stats are shown below. Any help would be most appreciated. I have to say though that I should have followed the expression 'If it ain't broke don't fix it' and left things well alone!
Best wishes and kind regards,
Roy Bennett
1. Product name:
BT Home Hub
2. Serial number:
xxxxxxxxxxxxxxxxxxxx
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 23:27:55
6. Data rate:
20000 / 64340
7. Maximum data rate:
22363 / 74404
8. Noise margin:
6.4 / 6.6
9. Line attenuation:
0.0 / 18.0
10. Signal attenuation:
0.0 / 18.0
11. Data sent/received:
162.8 MB / 1.5 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
YesI have an update........ after several calls to India I finally found a level 2 Tech that seemed to know what he was doing, very helpful well spoken guy called Sanjeev (pobably never get him again).
I told him that my HH5 drops out and is very unstable and I should get 75meg but was fluctuation between 6 and 32meg on wi fi.I told him I hve reverted back to my old Huib 3 and Router setrup and both him and an engineer that visited me said that ws a good move. He told me to do the following:
Go into the hub and change the channel to 11
turn all media off that was connecting to the wi fi, from mobiles to laptops and iPads and even the Youview box
unplug the Router then the HH3 and leave off
he then resent the line to clear as he said "static/cache on the line and anything holding memory"
a few minutes later he came back and said to start up the white Router untill the power and DSL lights were on and steady
turn the HH3 back on and wiait for the 3 blue lights
fire up my wireless laptop and go to Speedtest.net and check the speed and consistancey
The result.......... back up to 36meg wifi which is what it used to be in my conservatory and steady as a rock. I get steady 75meg wired and I expect about 50% loss for the distance away through wi fi.
I am now getting a £33 refund for my trouble and am now trying to arrange for the refund of my HH5 which I have told them is "Not fit for purpose" and asked for my contract to be reverted to before I upgraded. Watch this spce for update
Phew! -
BT Infinity speed dropped from 77mb to 64mb
Hi there I recently got BT Infinity 2. Which was brilliant for the first two weeks with a constant 77mb IP Profile. But sometime last week (possibly related to the wind and snow?) It just done an insant drop to 64mb and has stuck there ever since. Is there anything I can do to get my speed back up. Or do I have too wait 2-3 weeks for DLM to reset it automatically?
Before:
After:
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ42955553
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:52:01
6. Data rate:
18771 / 65605
7. Maximum data rate:
18748 / 65502
8. Noise margin:
5.9 / 6.2
9. Line attenuation:
0.0 / 17.7
10. Signal attenuation:
0.0 / 17.4
Unfortunately I dont have an IP profile screenshot before the speed drop but it was 77mb.
Thankscan you post the estimates from the dslchecker
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
BT Infinity - line calibration and possible speed...
Hi,
We recently had BT Infinity installed (14-03-2013) and the speed has dropped significantly from 37 to about 20mb
Up load seems fairly consistent at 8mb
The engineer told us that the line calibration should only take 24hrs so I'm hoping there is an issue and that we can expect better than 20mb
We've been told to expect at least 25mb although it would be nice to get more
Can you advise how long the calibration should take and maybe check to see if everything is OK?
We have had to reset the router a couple of times
Please advise
Thank you
TEST_DATE
TIME_ZONE
DOWNLOAD_MEGABITS
UPLOAD_MEGABITS
LATENCY_MS
SERVER_NAME
DISTANCE_MILES
3/14/2013 9:18 AM
GMT
37.41
8.4
8
London
50
3/14/2013 9:38 AM
GMT
37.28
8.43
6
Maidenhead
0
3/14/2013 11:48 AM
GMT
37.5
8.3
10
Maidenhead
0
3/14/2013 12:00 PM
GMT
37.46
8.17
10
Newbury
0
3/14/2013 1:53 PM
GMT
24.37
8.27
4
Maidenhead
0
3/14/2013 2:34 PM
GMT
16.69
8.25
10
Maidenhead
0
3/14/2013 2:37 PM
GMT
15.75
8.27
11
Maidenhead
0
3/14/2013 2:52 PM
GMT
20.76
8.15
11
Manchester
150
3/14/2013 4:51 PM
GMT
23.35
8.24
10
Maidenhead
0
3/14/2013 6:05 PM
GMT
25.22
8.17
10
Newbury
0
3/14/2013 7:31 PM
GMT
26.05
8.27
8
London
50
3/15/2013 7:50 AM
GMT
17.46
8.13
10
Manchester
150
3/15/2013 8:33 AM
GMT
25.82
8.2
6
Maidenhead
0
3/15/2013 1:31 PM
GMT
25.45
8.3
22
London
50
3/15/2013 5:24 PM
GMT
24.47
8.16
10
Newbury
0
3/16/2013 9:04 AM
GMT
19.54
8.13
10
Cowes
0
Solved!
Go to Solution.You should never restart the Modem in the first 10 day period. In the first 10 days it will gather line Information then after it has enough on all levels it will decide where your line performed best at and set it at that speed. It will then continue to monitor the line forever and make adjustments. The reason why it's important that you do not disconnect the modem as the Cabinet (DLM) will not be able to make connection with the modem meaning it is recording this and will compensate by lowering the speed until it has a connection. Also turning it off suddenly can cause error bursts on top of that, so it is vital you give your line the best history that you can give it.
It will always look at previous history it has and make decisions from it. If it has bad history at the start it's very reluctant to actually improve the speed in future because it's seen it's not had good history in the past. So it will slowly rise the line speed from 12Mbps to lets say 28Mbps. It will increase it increments due to your bad line history, if it has good say you maintained connection for 90 days and you suffered from a power cut and this put your speed to 20Mbps. Over the next 5/7 days you will normally see it jump straight up back to that speed. If you have bad history it will put the speed up slower and it can take 2/3 weeks for it to actually increase the speed as well.
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