BT Infinity evening and weekend speed drops

Hi,
I have a BT Business Hub 5 and Infinity package.
My connection during the working week in the day is usually around: 
27.95MB/s down, 4.63Mb/s up and a ping of around 20ms.
Often in the evenings and on weekends the speed drops to around:
1.5MB/s down, 4.5Mb/s up and a ping of anywhere between 20ms and 60ms
I called up BT Business suport and raised a ticket to only have an email the next day stating your issue has been resolved, however it has not been resolved. Obviously they done a test in week day during the day when it is usually fine and not in the evening or on the weekend.
Basically my old 8Mb package from BT was often faster in the evenings and on weekends, with a typical connection of:
3.5 to 5Mbps down and a 0.35Mbs up, ping times were between 20ms and 120ms)
This translates to if I was on my old 8Mb package from BT I could download at around 720Kbs max during the evenings and weekends instead of 160Kbs.
Anyone actually got BT to solve this? I've read a lot of posts so far where people are just writing letters of complaint and contacting the ombidsman.
Is there is a resolution to this?
Thanks
D

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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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    Solved!
    Go to Solution.

    If you contracted before Feb 2013 you would be on Unlimited broadband. This means you have unlimited data upload and download limits. It does not mean that your connection will not be limited at peak times.
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  • Slow Speeds in Evening/at Weekends

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    from the stats you have posted your connection looks fine.  you need to post btspeedtester results when you are having problems
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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband Speed dropped and wont come back

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    Error Seconds (Local/Remote):
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    Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
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    Jon
    Solved!
    Go to Solution.

    Hi JONNYYOUNG,
    I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
    Your story sounds very simialr to my experiende last November, speeds and line length being very similar.  An engineer said there was noise on my line so he switched me to another pair.  Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps. 
    Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
    I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
    Good luck,
    dfenceman 
    Best regards,
    dfenceman

  • Speed drops and lack of BT response

    Hi,
    Just venting my rage really, I have been attempting to get BT to recognise that something has happened to my connection and all I get is "it matches your IP profile". The thing is I have had 2 distinct step changes in speed, latency etc and they do not seem to recognise this is an issue. I got 40Mbps from December through to April with a rock solid connection, I have a samknows monitoring box connected direct to HH5 with gigabit cable so have good data summarised below. The connection was rock solid with very little deviation in speed until a big step change Feb equating to about a 15% speed reduction. This was all ok according to my line stats apparently, subsequent to that I have had another step change which has dropped it to 23% less than it was. I'm now on a HH5b trial and see another reduction but because I'm "within what's expected" BT don't take this seriously. I've never even had anyone suggest it's due to other factors such as more users and that it's just to be expected (which I coudl possible accept), I just get it's within stats.
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    Doing it's thing over a large period of time maybe, certainly during the stable speed period the HH5a did a couple of changes per day as seems to be the norm.  The 16 seems to have been a 'bad day' as I have several data points all low that day. It's of interest as it was immediately prior to the last drop.
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    Demig

  • Upgraded from HH3 to HH5 and Speed Dropped Straigh...

    Hello All,
    I did a very foolish thing earlier in the week. I ordered a Home Hub 5 to replace my Hub 3. I installed it today and immediately the download speed dropped from an average 71megs (+BT WiFi Allowance) to 61megs. I spoke to online support and they basically told me I was only guaranteed about 55meg. Now, I have been getting 71 for more than a year - completely constant. No problems, very little variation. BT Wholesale Speedtest shows my download speed has dropped to 61.00 and my profile is set to 62.28. The slowdown is quite noticable in use. I presume the changeover has caused my line to be re-profiled which, naively, I didn't expect to happen as I was only changing the hub. My hub stats are shown below. Any help would be most appreciated. I have to say though that I should have followed the expression 'If it ain't broke don't fix it' and left things well alone!
    Best wishes and kind regards,
    Roy Bennett
    1. Product name:
    BT Home Hub
    2. Serial number:
    xxxxxxxxxxxxxxxxxxxx
    3. Firmware version:
    Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
    4. Board version:
    BT Hub 5A
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    0 days, 23:27:55
    6. Data rate:
    20000 / 64340
    7. Maximum data rate:
    22363 / 74404
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    6.4 / 6.6
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    0.0 / 18.0
    10. Signal attenuation:
    0.0 / 18.0
    11. Data sent/received:
    162.8 MB / 1.5 GB
    12. Broadband username:
    [email protected]
    13. BT Wi-fi:
    Yes

    I have an update........ after several calls to India I finally found a level 2 Tech that seemed to know what he was doing, very helpful well spoken guy called Sanjeev (pobably never get him again).
    I told him that my HH5 drops out and is very unstable and I should get 75meg but was fluctuation between 6 and 32meg on wi fi.I told him I hve reverted back to my old Huib 3 and Router setrup and both him and an engineer that visited me said that ws a good move. He told me to do the following:
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    unplug the Router then the HH3 and leave off
    he then resent the line to clear as he said "static/cache on the line and anything holding memory"
    a few minutes later he came back and said to start up the white Router untill the power and DSL lights were on and steady
    turn the HH3 back on and wiait for the 3 blue lights
    fire up my wireless laptop and go to Speedtest.net and check the speed and consistancey
    The result.......... back up to 36meg wifi which is what it used to be in my conservatory and steady as a rock. I get steady 75meg wired and I expect about 50% loss for the distance away through wi fi.
    I am now getting a £33 refund for my trouble and am now trying to arrange for the refund of my HH5 which I have told them is "Not fit for purpose" and asked for my contract to be reverted to before I upgraded.  Watch this spce for update
    Phew!

  • BT Infinity speed dropped from 77mb to 64mb

    Hi there I recently got BT Infinity 2. Which was brilliant for the first two weeks with a constant 77mb IP Profile. But sometime last week (possibly related to the wind and snow?) It just done an insant drop to 64mb and has stuck there ever since. Is there anything I can do to get my speed back up. Or do I have too wait 2-3 weeks for DLM to reset it automatically?
    Before:
    After:
    1. Product name:
    BT Home Hub
    2. Serial number:
    +068543+NQ42955553
    3. Firmware version:
    Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
    4. Board version:
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    0 days, 00:52:01
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    7. Maximum data rate:
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    Thanks

    can you post the estimates from the dslchecker
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  • BT Infinity - line calibration and possible speed...

    Hi,
    We recently had BT Infinity installed (14-03-2013) and the speed has dropped significantly from 37 to about 20mb
    Up load seems fairly consistent at 8mb
    The engineer told us that the line calibration should only take 24hrs so I'm hoping there is an issue and that we can expect better than 20mb
    We've been told to expect at least 25mb although it would be nice to get more
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    We have had to reset the router a couple of times
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    Thank you
    TEST_DATE
    TIME_ZONE
    DOWNLOAD_MEGABITS
    UPLOAD_MEGABITS
    LATENCY_MS
    SERVER_NAME
    DISTANCE_MILES
    3/14/2013 9:18 AM
    GMT
    37.41
    8.4
    8
    London
    50
    3/14/2013 9:38 AM
    GMT
    37.28
    8.43
    6
    Maidenhead
    0
    3/14/2013 11:48 AM
    GMT
    37.5
    8.3
    10
    Maidenhead
    0
    3/14/2013 12:00 PM
    GMT
    37.46
    8.17
    10
    Newbury
    0
    3/14/2013 1:53 PM
    GMT
    24.37
    8.27
    4
    Maidenhead
    0
    3/14/2013 2:34 PM
    GMT
    16.69
    8.25
    10
    Maidenhead
    0
    3/14/2013 2:37 PM
    GMT
    15.75
    8.27
    11
    Maidenhead
    0
    3/14/2013 2:52 PM
    GMT
    20.76
    8.15
    11
    Manchester
    150
    3/14/2013 4:51 PM
    GMT
    23.35
    8.24
    10
    Maidenhead
    0
    3/14/2013 6:05 PM
    GMT
    25.22
    8.17
    10
    Newbury
    0
    3/14/2013 7:31 PM
    GMT
    26.05
    8.27
    8
    London
    50
    3/15/2013 7:50 AM
    GMT
    17.46
    8.13
    10
    Manchester
    150
    3/15/2013 8:33 AM
    GMT
    25.82
    8.2
    6
    Maidenhead
    0
    3/15/2013 1:31 PM
    GMT
    25.45
    8.3
    22
    London
    50
    3/15/2013 5:24 PM
    GMT
    24.47
    8.16
    10
    Newbury
    0
    3/16/2013 9:04 AM
    GMT
    19.54
    8.13
    10
    Cowes
    0
    Solved!
    Go to Solution.

    You should never restart the Modem in the first 10 day period. In the first 10 days it will gather line Information then after it has enough on all levels it will decide where your line performed best at and set it at that speed. It will then continue to monitor the line forever and make adjustments. The reason why it's important that you do not disconnect the modem as the Cabinet (DLM) will not be able to make connection with the modem meaning it is recording this and will compensate by lowering the speed until it has a connection. Also turning it off suddenly can cause error bursts on top of that, so it is vital you give your line the best history that you can give it.
    It will always look at previous history it has and make decisions from it. If it has bad history at the start it's very reluctant to actually improve the speed in future because it's seen it's not had good history in the past.  So it will slowly rise the line speed from 12Mbps to lets say 28Mbps. It will increase it increments due to your bad line history, if it has good say you maintained connection for 90 days and you suffered from a power cut and this put your speed to 20Mbps. Over the next 5/7 days you will normally see it jump straight up back to that speed. If you have bad history it will put the speed up slower and it can take 2/3 weeks for it to actually increase the speed as well.
    If this helped you please click the Star beside my name.
    If this answered your question please click "Mark as Accepted Solution" below.

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