BT Infinity from 72.85 MBA/s to 51.31 MBA/s

This is absolute ridicules !!!
I use BT infinity 2 at the beginning I was getting between 65 to 72 MBA/s and the upload around 12 MBA/s,5 Ms latency with a Vigor 2850n... Excellent!!!
After few months I use a Cloud service to backup 25 GB and then start the problem from the day after.
The download speed drop below 50Mb the upload below 8 MBA upload and a latency of 20 ms.
I call BT Infinity support the March 5 and they found a fault (Fault number**********) and he say will be solve in 4 hours. The day after still no improvement and I decide to give more few days to support....
One more call to support and they check the speed with http://www.speedtest.btwholesale.com/
the notice the problem and the same story... "Please, just give few hours and the problem will be correct".
As usual next day no change same speed around 50Mb the upload below 10Mb upload,few more days and I made a call to " Support" again explaining the issue.
At first she said my max speed is 60 Mb and the are no faults on the line, but the fault (Fault number:**********) still active and she start playing around when i conform to her from Btwholesale speed test the maximum speed I can get on my line is 76.41 Mbps download with 20 Mbps upload.
3 times I ask to open a complain and every single time she try to divert the conversation to avoid the procedure!
This is absolute ridicules you can not get for what you pay for when is tautly achievable on your line broadband line.
Regards Vitto

Though the fault is fixed your connection hasn't been reset, I would advise giving the DLM (Dynamic Line Management) a week or two to try and raise your speeds which it will if your line is stable, if not you could try contacting the moderators.
Restart your router and I believe your IP profile is not the same as the bRAS. The restart of the HOMEHUB should update it...
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You can see in the capture below that it's working
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BT Infinity from 72.85 MBA/s to 51.31 MBA/s

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