BT Infinity gone down and BT can't promise a date ...

I am currently using my iPhone as a modem. This is because a few weeks ago I switched to BT Infinity - which was fine (not noticably faster I have to say - but fine) 7 days ago it just stopped working.
I was told it was a problem with the green box and it would be fixed the next day. It wasn't.
I was then told it was a copper wire problem and/or a green box problem (depending on who I was talking to) and the engineer would have to come out to fix it - which they couldn't do over the weekend so they would come out on Monday. They didn't.
I was then told it was a problem with the exchange and a new back plate had been ordered and it would be fixed by 5pm Tuesday. It wasn't. Yesterday (Wednesday) I was told it would be investigated and they would get back to my last night. They didn't.
This morning I recieved a call, it is now a problem with the front plate, this has to be ordered from the manufacturer and they might get it in next Monday - but can't promise.
I am livid, I have spent around an hour on the phone to BT almost every day since this happened. I have been told how sorry they are and how they understand my problem so many times I begin to feel quite sick with anger, how can they understand - they don't know me. I have now just had enough. I cannot believe how this has been handled. I am not allowed to speak to an engineer, there is no one in authorty to escalate this to, I am not allowed to speak to the manufacturers. Just a call center, where I speak to a different person every time and get a different answer every time - none of which seem to be right.
So here I am trying to care for my mum (who lives with me) and do some freelance work from home and I have NO broadband and NO IDEA when I will have broadband again. How can this be so when I pay BT so much money every single month. 
My next call would be to Sky - but they use BT equipment so I don't really see how this would solve anything. So what do I do? I am truely at my wits end and would dearly love someone to tell me what I could do. 

Just a quick thought.... to give you another Internet access route.
Are you in range of any local BT Openzone/Fon signals? 
Onto your problem..... I feel very sorry for you and dread being in the same situation.
It may be worth asking if any forum Mods can help escalate this as you've been down for a week now.
The contact form can be obtained by clicking on their names.... 
A form.- http://bt.custhelp.com/app/contact_email/c/4951
Due their workload it may take 72hrs before you hear from them though.
I hope you are able get help soon.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Similar Messages

  • Time Capsul "Guest Network" has gone down and cannot resuscitate .  Main network and back up working fine.

    Time Capsul "Guest Network" has gone down and cannot resuscitat.  Main Network and back up working fine.  Suggestions?

    Cisco DPQ 2925 is according to Cisco.....a modem/router or gateway type of device that combines the functions of a modem and router in one package. See info below:
    http://www.cisco.com/c/dam/en/us/td/docs/video/at_home/Cable_Modems/3900_Series/ OL-30824-01.pdf
    Unfortunately, the guest network feature will not work correctly when the AirPort is connected to the type of "modem" that you have. If that feature is important to you, please check with your Internet service provider and ask them if they can provide a simple modem.....not a modem/router or gateway.
    Ironically, we have seen a few posts from users who claim to be able to get the guest network to work with the type of "modem" that you have, but to do so will result in what is known as a Double NAT error on the network......basically two devices both trying to act as the router for the network.
    That can result in IP address conflicts and other issues created by the Double NAT such as slow browsing, no browsing, poor communications between devices on the network\, and other unpredictable things.
    Sometimes, you can get away with a Double NAT issue on a simple home network, but I would not recommend this type of setup.

  • I'm not techinal so please bear with me. I don't have the bar that allows me to type in a website. I did have a few minutes ago. When I make the page full screen and move my cursor to the top of the page, the bar drops down and I can use it.  help

    I'm not techinal so please bear with me. I don't have the bar that allows me to type in a website. I did have a few minutes ago. When I make the page full screen and move my cursor to the top of the page, the bar drops down and I can use it. I've tried restarting my computer, didn't work. Help!

    Well I figured it out, right click the arrow that makes the screen bigger and unclick the Hide Toolbar. I knew it couldn't be that hard.

  • HT4623 when i make software update my i phone shut down and it can't start it always Show the apple mark and then disappear i can't make any thing what the problem and what the solution thank you

    Dear gentlemen:
       i know how can update ios update but when i make update my iphone shut down and it can't start.
      it always Show the apple mark and then disappear i can't make any thing i need know what can i do ?
    thank you

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • My i phone 4 fell down and I can't connect to my provider.it also recharges itself within a few minutes and the back of the phone is really hot.what should i do?

    my i phone 4 fell down and I can't connect to my provider.it also recharges itself within a few minutes and the back of the phone is really hot. I tried to send it to the technical support but they told my that the reparationcosts will be higher than the actual price of a new phone.is this possible?

    Yes, it is entirely possible.
    Although in most countries Apple offers an out of warranty replacement for a nominal fee.  In the US it is $199 for the 4S and $149 for older generations of the iPhone.  Depending on where you are, that may be an option.

  • My Iphone 4 shut down and I can`t turn it on

    Hello,
    my Iphone shut down and I can`t turn it on.
    I`vd tryed Press and Hold the Sleep/Wake Button and the Home Button at the Same Time.. It dosen`t works
    I`vd tryed the same thing except doing it while the iPhone is plugged into the computer with iTunes open. It doesen`t works
    Now I`m helpless.
    Can someone help me?

    Hey Muddi from Germany!
    I have an article with a few suggestions for you regarding this issue:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 30 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    If you are still having this issue after attempting these troubleshooting steps, you will want to see the advice at the end of the article:
    My issue is still not resolved. What do I do next?
    Contact Apple Support.
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • HT1414 My Ipod Touch have a black screen when an app shut down and I can not shut down the Ipod. The screen is still black and I did the press two buttons solution and it doesn't work. What I have to do now?

    My Ipod Touch have a black screen when an app shut down and I can not shut down the Ipod. The screen is still black and I did the press two buttons solution and it doesn't work. What I have to do now?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • My photoshop cs4 has gone corrupt and I can't figure out how to reinstall it.

    My photoshop CS4 has gone corrupt and I can't figure out how to reinstall it. I got the CS4 Suite standard pack and the serial number to it. The only thing that's missing is the installation CD. How do I proceed with this problem?

    Hi Ludvig.G,
    You can download Photoshop CS4 from the link below.
    Download CS4 products
    Parag

  • Hi, while listening to a song my iPad music shut down and I can't open it any more. Do you know how to fix this? iPad 2

    Hi, while listening to a song my iPad music shut down and I can't open it any more. Do you know how to fix this?
    iPad 2

    Try closing the Music app completely and see if it works properly when you re-open the app : from the home screen (i.e. not with the Music app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Music app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
    If that doesn't work also do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • I plugged in iPhone 5 charger to my MacBook Pro and it immediately shut down and I can't get it restarted. Any ideas how to do this without removing the battery?

    I plugged in iPhone 5 charger to my MacBook Pro and it immediately shut down and I can't get it restarted. Any ideas how to do this without removing the battery?

    If you have your MBP charger, try a SMC reset:
    http://support.apple.com/en-us/HT201295
    If no success, make an appointment at an Apple store genius bar.
    Ciao.

  • Hi, while listening to a song my iPad music shut down and I can't open it any more. Do you know how to fix this?

    Hi, while listening to a song my iPad music shut down and I can't open it any more. Do you know how to fix this?

    Did you try quitting the Music app and then restart the iPad?
    Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

  • Premiere Pro keeps shutting down and I can't get rid of video clip from timeline

    Lately, Premiere Pro keeps bringing up a message when I'm working on my project that says "serious error, Adobe Premier Pro needs to shut down". It's happened four times now. I've tried restarting the computer, uninstalling some programs I wasn't using, and even running updates that were needed. Still no luck. Also, in between shutdowns, there's a clip on my timeline that I imported from YouTube, and I can't get rid of it when I click "Cut" or "Clear". Any idea on why these things are happening?

    More information needed for someone to help... please click below and provide the requested information
    -PPro Information FAQ http://forums.adobe.com/message/4200840

  • Uh, something's gone wrong and now can't restart

    On my main computer, my MBP, it started getting very unresponsive. I tried shutting down and restarting but that didn't help. I looked at the activity monitor and it seemed there was a lot of disk activity, and that Spotlight had started indexing my external backup HD. So I managed to get into Spotlight and turn off indexing for the external disk. And I stopped Time Machine to see if that would help. But it remained unreponsive.
    I tried shutting down and starting again, but instead of starting up, after the Apple mark showed for a while I saw something I never saw before - like a circle with a slash through it. I'm trying to start up again. If I can I'm going to try to run the Disk utility. But so far I can't start up. <sigh>
    But does anybody know what might be wrong?
    Thanks,
    doug@an old iBook G4...

    I was able to boot from the system disk. The disk does appear.
    Running permission repairs doesn't seem to proceed.
    I then tried to run verify disk. It proceeds part way and then then seems to stop after a while and the "remaining time" just grows and grows.
    I then tried to run "repair disk" but Disk Utility reports that it cannot unmount the disk. Is there anything I can do about that part so I can proceed with a disk repair?
    Thanks,
    doug

  • Why can't I remove my passcode? it's gone grey and I can't select "turn off passcode".

    it won't let me turn off my passcode, I have gone to an apple shop, and they couldnt help, it's also on clear data after 8 failed attempets, and I can't select or  change that either! help!

    Do you have an Exchange account setup on the iPhone?

  • The screen for my ipod touch 2nd ge has gone dim and i can barely see anything! what do i do?

    the screen on my 2nd gen ipod went dim very suddenly and i can't get it to go bright again! i went on the brightness settings but it doesnt seem to make a difference...

    Try the standard fixes to rule out a sftware problem:
    - Reset
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup
    - Restore to factory defaults/new iPod.
    If you still have the problem than an appointment at the Genius Bar of an Apple store is in order.

Maybe you are looking for

  • Duplicating a user to another in the same db

    I have read plenty of posts about this, but no matter how I try with datapump or simply exp/imp I cant seem to get this right. I a devel 11gR2 server with one database and a user, USERA that an application uses. I need to duplicate that application s

  • PE3 DVD Menu Background video quality

    Hi, I'm creating a video for DVD and have got a 15 second AVI file I am using for the DVD menu background. I've added it in the Create DVD section and it all works fine. However, when I view the created DVD the quality of the menu video is horrible.

  • Recording Audio Voice from Software App-All Static

    I am attempting to record an audio software application for disabled persons, called Jaws, and all I get the audio faintly in the background and the rest is loud static. Tried recording from laptop with mic and w/o and same results. Using 5.5.  Any t

  • Crystal Reports Server XI On-demand Subreport does not open

    Hi, I'm using Crystal Reports XI and have a report with two on-demand subreports. In Crystal Designer, both work fine - that is when I click on either on-demand subreport in preview, it opens in another tab. But in Crystal Reports Server, one subrepo

  • Not able to see form on Internet Explorer......FRM 92050 Pls help

    Hi, i just installed the 9ids release 2.. i started oc4j instance version 1.3.1.8 i created one fmb in default path forms90 and comiled the same in the same directory.. when i run the browser it is throwing following error: FROM 92050 Failed to conne