BT Infinity has reached my area but the line check...
I noted this rather poor general response to a question I see being asked by multiple community members.
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Within an exchange area there will be some customers who can't get BT Infinity. There are several reasons why this could be the case:
Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
Your line may be too far from the local street cabinet to have a stable BT Infinity service.
Your local street cabinet may not be suitable for fibre optic cables.
We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
So, even though you may be within an enabled exchange area, it's possible that your particular line may not be able to have BT Infinity yet.
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I am still waiting for the promised ADSL2 speeds of up to 40mb promised several years ago. I am beginning to suspect that my little community of some 2000 executive homes built less than 12 years ago has some fundamental infrastructure problem that is just too costly for BT to fix.
As far as I can tell none of the above excuses is an issue. Although as I have learnt, and many have commented, knowing anything with BT's roll out evasion policy is frustrating. I'm sure behind all this is a simple business case where BT require a certain % sign up to make enabling a cabinet viable. I just wish they could be honest with their customers.
I know most of my neighbours have given up on BT ever delivering. I also suspect that as we have no other choice of broadband infrastructure BT are in no hurry to satisfy our demands. I have read most of the posts on the forum and cannot see anyway to get a realistic estimate of when or a reason why not.
So if anyone from BT is listening please be honest, publish real information and if I will never get it let me know so I can stop answering the phone to your annoying sales people! ( who should also know they are trying to sell something they cant deliver)
Rant over.
The best bet is to get together and badger your council to get involved. Several people did that round here and BT have eventually responded. Ham pshire County Councildid have a role but it was our local council in Basingstoke who really helped plus a fair few local activists. Its a good argument if you can show that slow speeds are affecting your ability to run businesses etc and that you may have to move.
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BT Infinity has reached my area
Hello there so i moved houses and it seems that the house is new. I was checking if BT Infinity is availabe in my house and it's saying that it's not available, but my street is close but in avenue it's available. Could it be because my house is new that they havent installed it yet?
That's entirely possible. "Close" and Avenue" might be on different cabinets even if they're round the corner from one another. Alternatively, the database may not be bang up-to-date and may not have data for the newest houses. In any case, input your telephone number to the checker if you haven't already done so, that gives you the most accurate answer.
If you have, or come across, evidence that the database is incorrect (i.e. both your next-door neighbours have Infinity but the checker says you can't) then it is worth contacting the forum mods to see if they can get this corrected. -
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The problem is network wise.. Yosemite is about equal to tin cans and string.. pathetic.
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Use Go, Connect to Server and type in the AE ip address.
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See http://arstechnica.com/apple/2015/01/why-dns-in-os-x-10-10-is-broken-and-what-yo u-can-do-to-fix-it/ -
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Try:
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BT Infinity is in my area, but no one can get it. ...
Hi guys,
So my exchange (Trillick) has been Infinity activated:
http://www.samknows.com/broadband/exchange/NITR
I also confirmed it with the BT checker and yes it is there. As you can see I live in the middle of some fields!
Problem is I have a friend right beside the exchange, just across the road and he can not get infinity. I live exacly 1.5 miles away and again can't get it. In fact after spending a lot of time entering in everyones phone number from the entire area that I have, no one is able to get it. Now this irks me because I have been told by BT to wait as I will have it before 2012, and according to them it is available in "Some areas from that exchange." Now I don't mind waiting a bit longer but I would really like some accurate information. I see Openreach vans cruising around a lot for the last month or so and still nothing. Towns on both sides of us seem to be up and running for a few months now yet for some reason still nada here.
Finally, as mentioned I live exactly 1.5 miles out the road from the exchange. What are the chances of us EVER getting infinity? I am sick and tired of Plusnet and their 60GB cap. I run a business and that simply is not good enough. As the area is ADSL only they will not raise the limit so I end up with a monthly bill near £80 for broadband alone, and is not sustainable.
Thanks in advance,
JHi Webby,
Thanks for the reply.
Results are as follows:
"For Telephone Number 0288** ***** on Exchange TRILLICK
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 2.5Mbps; typically the line speed would range between 1.5Mbps and 3.5Mbps.
The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.
If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.
Thank you for your interest.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Note: If you already have a Broadband service enabled on this line and you want to switch service providers, you will need to contact both your current provider and your new provider to get your service changed over new and existing service provider to have this service transferred."
I get about 1.5 mb stable, with fluctuations and drop outs on a daily basis.
As much as I would love to switch over to Option 3, I can't risk it. My current connect is now contract free. Prior to Plusnet I was with AOL years ago and suffered horrible customer service and a horrible connection that went out on the clock at 1.03pm untill 11.06pm everyday. No one could fix it, not AOL and not BT. So I am unwilling to change from Plusnet to BT incase that unknown problem resurfaces. I would rather pay more than have a totally unreliable service, and by switching to BT I would be under contract which is not something I am willing to do when I don't know how unreliable it would be. Plus I had been told I would be getting fibre to the area soon......I will however switch to the first person willing to offer me fibre!
I really wish there was a way to find out my local cabinet and check if I will be getting it.
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