BT Infinity High Pings (eh .. I mean really High)

Greetings, Are BT Infinity witch is in the Lisburn Area is getting really high pings, slowing down the speed of are Broadband . I'd like to know whats going on right now? How is this even happening :s

Ignore it, is everything working as it should? Gaming, You tube(you said u Tube, must read posts more thoroughly), surfing, downloading?
If yes then, enjoy.
If no, then reboot the openreach modem (power off) & do the same with your router for 5 mins, power on the modem ist, wait for the dsl light, power on the router (god forbid you're using a homehub.....half Jk ) & test again.
Peace.

Similar Messages

Having really high pings, packet loss and been on ...

Hi. I've been on to BT 4-5 times in the last few weeks. Everytime its the same thing I do all their checks and run the speed test. Its the same thing over and over. When i try to explain to them the problems i,m having they said your speed is within the acceptable range. I,m at a loss with dealing with BT. The customer server is terrible.
Basically the problems i,m having is really high pings. Even doing the BTwholesale speedtest my pings was usally in the 30ms range now they are 70 on average now. I play alot of online games. And Everything is unplayable. I know there is definitely something wrong. Either with the routing or some of the nodes on bt.
Today I was trying to play Diablo 3, the lag spikes was huge every 2-3 seconds jumping to 1-2k ms latency. I ran some winMTR tests and i,m having alot of packet loss. I tried to explain that to BT on the phone. But its like the dont have a clue what i,m talking about or wont attempt to help me with the issue. All game companies usally tell me ISPs are always willing to help with these problems. But BT seem to refuse to help with latency ping issues, just your speed is fine etc .
I,ve also noticed people in the BT forums saying something about G.INP and people needing HH5 Type B. Can someone explain to me what this is or if its something happening to my cabinate. I,m using the BT HH5 type A. From what i see the about the G.INP sounds like the issues i,m currently facing.
Can some Mod please help me. I,m really losing hope with BT.

Hi Guys.
Still facing these issues. Is BT not going to do anything about it? Here is a WinMTR test to a game server i,m playing.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| BTHUB5 - 0 | 1132 | 1132 | 0 | 0 | 10 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| 217.41.216.109 - 7 | 901 | 843 | 18 | 30 | 394 | 20 |
| 213.120.158.234 - 7 | 909 | 853 | 21 | 25 | 51 | 23 |
| 31.55.165.151 - 7 | 905 | 848 | 20 | 25 | 51 | 23 |
| 31.55.165.109 - 7 | 905 | 848 | 21 | 25 | 49 | 23 |
| 109.159.250.180 - 7 | 897 | 838 | 20 | 25 | 63 | 23 |
| core1-te0-13-0-16.ilford.ukcore.bt.net - 7 | 913 | 858 | 27 | 34 | 57 | 33 |
| peer6-0-9-0-22.telehouse.ukcore.bt.net - 6 | 917 | 863 | 27 | 32 | 56 | 32 |
| 166-49-211-240.eu.bt.net - 7 | 913 | 858 | 28 | 32 | 59 | 28 |
| 213.248.82.249 - 7 | 909 | 853 | 0 | 33 | 93 | 29 |
| ldn-bb2-link.telia.net - 7 | 909 | 853 | 28 | 36 | 127 | 70 |
| adm-bb4-link.telia.net - 7 | 909 | 853 | 32 | 37 | 76 | 34 |
| adm-b4-link.telia.net - 6 | 917 | 863 | 34 | 38 | 65 | 35 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 227 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
217.41.216.109 seems to be an issue with this. Getting packet loss of 7% and the the ping shoots up to almost 400 while the average is around 30.
I,ve tried everything BT have told me, i've phoned loads and loads of times to seek help. I dont know what else to do. Pings and latency is horrible. And i dont just mean little lag. Every online game is unplayable. Webpage loading slowing or broken images .

BT Infinity 2 and high ping rate

I am having a problem with my BT Infinity2. I am getting high ping rates some as high as 181 ms. I have download speeds of 15 meg and 8-9 meg upload. This is through the router wired to my computer. I was told that I should be able to get somewhere in the region of 77 meg. This is nowhere near and needs to be sorted out.
It doesn't matter what time of day I do the speed test it is always the same. If I try and play my Football Manager 2012 game online I can't as my connection just kicks me back off the steam server. If I try and watch a programme on Iplayer or ITV player ther programmes are fuzzy, blocking and unwatchable, also with the buffering is beyond a joke.

micksea173 not good and you have my sympathy
Try rebooting both the hub and the modem. Run the BT Speedtester to get your IP Profiles and http://www.speedtest.bbmax.co.uk/ to get an accurate speed test. Pings are very dependant on the site you are measuring a ping of 181 for a server in LA could be quite good! If you know how also run a tracert to bbc.co.uk. Post agin with the results and somebody can make an educated guess as to where the problem lies.

Really high latency in games

I have the verizon fios 75/35 plan and over the last few days I've noticed really high pings of up to 300 ms in games I play. I honestly don't know what the problem is but I've included a tracert and pathping report to the server I play WoW on. Hopefully someone can help me figure this out. I really appreciate it.
Tracing route to 12.129.255.12 over a maximum of 30 hops
1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 64 ms 6 ms 8 ms L100.NYCMNY-VFTTP-213.verizon-gni.net [108.6.47.1]
3 8 ms 7 ms 7 ms G1-1-1-4.NYCMNY-LCR-21.verizon-gni.net [130.81.146.42]
4 7 ms 7 ms 8 ms 130.81.199.10
5 11 ms 10 ms 7 ms 0.so-0-0-0.XT1.NYC4.ALTER.NET [152.63.1.41]
6 16 ms 16 ms 18 ms 0.ae3.BR1.IAD8.ALTER.NET [152.63.33.117]
7 106 ms 93 ms 95 ms 192.205.36.141
8 188 ms 168 ms 167 ms cr2.wswdc.ip.att.net [12.122.81.250]
9 173 ms 170 ms 172 ms cr1.cgcil.ip.att.net [12.122.18.21]
10 180 ms 175 ms 171 ms cr2.dvmco.ip.att.net [12.122.31.85]
11 166 ms 163 ms 163 ms cr1.slkut.ip.att.net [12.122.30.25]
12 165 ms 169 ms 170 ms cr2.la2ca.ip.att.net [12.122.30.30]
13 181 ms 160 ms 165 ms gar29.la2ca.ip.att.net [12.122.129.241]
14 164 ms 165 ms 163 ms 12-122-254-238.attens.net [12.122.254.238]
15 162 ms 163 ms 163 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Tracing route to 12.129.255.12 over a maximum of 30 hops
0 Azura.home [192.168.1.2]
1 Wireless_Broadband_Router.home [192.168.1.1]
2 L100.NYCMNY-VFTTP-213.verizon-gni.net [108.6.47.1]
3 G1-1-1-4.NYCMNY-LCR-21.verizon-gni.net [130.81.146.42]
4 130.81.199.10
5 0.so-0-0-0.XT1.NYC4.ALTER.NET [152.63.1.41]
6 0.ae3.BR1.IAD8.ALTER.NET [152.63.33.117]
7 192.205.36.141
8 cr2.wswdc.ip.att.net [12.122.81.250]
9 cr1.cgcil.ip.att.net [12.122.18.21]
10 cr2.dvmco.ip.att.net [12.122.31.85]
11 cr1.slkut.ip.att.net [12.122.30.25]
12 cr2.la2ca.ip.att.net [12.122.30.30]
13 gar29.la2ca.ip.att.net [12.122.129.241]
14 12-122-254-234.attens.net [12.122.254.234]
15 mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
16 * * *
Computing statistics for 375 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Azura.home [192.168.1.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [192.168.1.1]
0/ 100 = 0% |
2 10ms 0/ 100 = 0% 0/ 100 = 0% L100.NYCMNY-VFTTP-213.verizon-gni.net [108.6.47.1]
0/ 100 = 0% |
3 8ms 0/ 100 = 0% 0/ 100 = 0% G1-1-1-4.NYCMNY-LCR-21.verizon-gni.net [130.81.146.42]
0/ 100 = 0% |
4 13ms 0/ 100 = 0% 0/ 100 = 0% 130.81.199.10
0/ 100 = 0% |
5 13ms 0/ 100 = 0% 0/ 100 = 0% 0.so-0-0-0.XT1.NYC4.ALTER.NET [152.63.1.41]
0/ 100 = 0% |
6 21ms 0/ 100 = 0% 0/ 100 = 0% 0.ae3.BR1.IAD8.ALTER.NET [152.63.33.117]
0/ 100 = 0% |
7 97ms 0/ 100 = 0% 0/ 100 = 0% 192.205.36.141
100/ 100 =100% |
8 --- 100/ 100 =100% 0/ 100 = 0% cr2.wswdc.ip.att.net [12.122.81.250]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% cr1.cgcil.ip.att.net [12.122.18.21]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% cr2.dvmco.ip.att.net [12.122.31.85]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% cr1.slkut.ip.att.net [12.122.30.25]
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% cr2.la2ca.ip.att.net [12.122.30.30]
0/ 100 = 0% |
13 --- 100/ 100 =100% 0/ 100 = 0% gar29.la2ca.ip.att.net [12.122.129.241]
0/ 100 = 0% |
14 --- 100/ 100 =100% 0/ 100 = 0% 12-122-254-234.attens.net [12.122.254.234]
0/ 100 = 0% |
15 --- 100/ 100 =100% 0/ 100 = 0% mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
Trace complete.

AT&T's hops are often set to have ICMP on lower priority. Doesn't mean the routes are congested but they could be running them close to capacity. It's hard to say if that's the case unless there are AT&T U-Verse and ADSL2+ users seeing congestion issues constantly on their backbone. Word has it that normally their backbone is pretty solid, just like Verizon's and transfer rates between Verizon and AT&T are often pretty solid as well.
As Blizzard doesn't allow ICMP into their own datacenters it's hard to say where the breakdown could be. While at work earlier today, despite hitting latency of 60ms from New York to the BattleNet servers in Los Angeles I was seeing some lost packets between the hops starting at the hop of 12-122-254-238.attens.net [12.122.254.238] . It may have been problematic as the router beyond that, mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250] was also giving me drops but as the traceroute cannot continue further than that I have no idea if it carries the rest of the way.
BattleNet lag isn't uncommon, and I feel that half of the reason is because they exclusively use AT&T's network. I normally lag on anything that has to go through AT&T, whether it is TF2, Minecraft, or a Blizzard game. For some ISPs peering with AT&T isn't too good. For others, it's often a speedy route but you have a single point of failure rendering your games (Starcraft II, World of Warcraft, etc) out of service should AT&T's network break in a bad way. Having two or more bandwidth providers around often helps.
========
The first to bring me 1Gbps Fiber for $30/m wins!

High ping on Valve servers

Hi,
Over the past month or so, ive noticed im getting a ping of over 200 on Valve servers on Team Fortess 2. For the past 2 weeks, it seemed to had settled down a little to about 70 ping, which i can play on but now its back to 200+. After starting a steam forum thread about this, i soo realised that everyone that has the problem is on BT infinity. One guy added me and we discussed what we was on and what problems we were getting and they were identical. BT Homehub 4, high ping only on Valve servers
Ive reset my connection in a million different ways suggested by different people and none of that did anything. From a few searches, some people fixed the issue by getting mods to change their latency type from Interleaved to Fast, but i dont know what im on so i cant tell if thats the issue.
I dont know what im meant to post but this is all the specs under "Helpdesk":
1. Product name:
BT Home Hub
2. Serial number:
+068341+NQ31327903
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 10/05/14
4. Board version:
BT Hub 4A
5. WAN:
PPP Connected
6. Data sent/received:
136.1 MB / 415.5 MB
7. Broadband username:
[email protected]
8. BT FON:
Yes
9. 2.4 GHz Wireless network/SSID:
BTHub4-XS3P
10. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
11. 2.4 GHz Wireless security:
WPA and WPA2
12. 2.4 GHz Wireless channel:
Automatic / 11
13. 5 GHz Wireless network/SSID:
BTHub4-XS3P
14. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
15. 5 GHz Wireless security:
WPA2
16. 5 GHz Wireless channel:
Automatic / 40
17. Firewall:
Default
18. MAC Address:
2c:39:96:6b:7d:56
19. Software variant:
20. Boot loader:
BT Home Hub 4 (Type A) | Software version 4.7.5.1.83.8.130.1.17 | Last updated 10/05/14
Any help?

Just got off the phone with someone from BT trying to convince me its an issue either my end or Valve's end (Even though it happens on non valve games also). Valve have told me its my ISP, which i am 100% certain it is, and she is just telling me to reset my router just once more.
Hope the forum can save me here

Very Slow Internet + High Ping

I am on a Sager laptop running Windows 7 and using an Airport Extreme Base Station as my router. I don't know how the router is set up or even how to access the router from my computer. My roommate set up the internet before I moved in. I have already contacted my internet provider and they believe my slow service + extremely high pings when I try to play any online game are a result of my router.
I am just looking for a way to correct my issue. I would also like to know how I can even access my router from my computer. Thanks.

+Is there any way for the owner of the device to limit the amount of bandwidth I am receiving??+
No.
+but I really don't understand why my internet is so crummy.+
Interference from other wireless networks or cordless phones is usually the cause of issues like this. If you have a cordless phone there, turn it off for an hour or so to see if things improve. Unfortunately, there's not much you can do about a neighbor's cordless phone causing problems or another wireless network.
+If I could access the utility what would you suggest I check?+
You can access AirPort Utility by going to the Downloads link on the main forum page. But, you won't be able to access any of the settings on the AirPort Extreme unless you have the device password, which is different than the wireless password. The first thing to do is try different channel settings for the wireless to see if you can find some clear airspace.

MacBook Pro can't recognize battery, fan is at high speed and computer functions really slow

My MacBook Pro suddenly won't recognize it's battery so I tried rmoving it's battery and put it back again. I can use it but there is still an (X) sign instead of the battery percentage on the upper right corner of my desktop. After this I turned on my laptop and all of a sudden the fan turned on on high speed and it became slow (by slow I mean really slow) even if I don't open/use anything on my computer because of this I went to an Apple Service Center and they tried to check if its because of the hard drive, RAM and all that stuff. They told me it's not because of those things but they also told me that maybe the wiring or the cable of the battery that connects to the computer is not working so I have to replace it. But for the fan and the slowing of my computer they don't know what's happening.
I really need help. Pleaseeeeeee. Thanks in advance.
MacBook Pro 13"
OS X - 10.9.5
Processor 2.4 GHz Intel Corr 2 Duo
Memory 4 GB 1067 MHz DDR3

Perform a SMC reset:
http://support.apple.com/en-us/HT201295
If no change, run an Apple hardware Test:
http://support.apple.com/en-us/HT201257
Ciao.

Very High Ping/Latency

Good Evening,
For 4-5 weeks, I have been getting very high pings (>1500ms) this occurs randomly throughout the day and night.
I have reported a fault and have been told this is normal for peak times.... however they will request a switch over to Fast Path from Interleave.
Now I'm no Rocket scientist but >1500ms ping in an area with only 200 houses on my exchange IS NOT normal, nor is it even remotely acceptable that i'm told it is!!
Having browsed the web with this IP (my 1st hop) "217.47.106.122", I find many others with EXACTLY the same issue.
Please can someone confirm there is an issue with the above address..
My Area Code is 01851 (Isle of Lewis).
I am aware there is ongoing work to install infinity on Lewis this summer, yet I haven't been informed of any dissruptions.
If I was a betting man I'd say many user's have been rerouted and now as a result is being overloaded.. an oversight no doubt.
Please either confirm this is or at the very least "may" be the case..
Regards
Dan

Looking good!
Tracing route to bbc.co.uk [212.58.246.103]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 1385 ms 1426 ms 1419 ms 217.47.106.122
3 783 ms 796 ms 847 ms 217.47.106.193
4 1024 ms 1004 ms 1069 ms 213.1.69.78
5 1162 ms 1212 ms 1255 ms 31.55.165.102
6 1356 ms 1359 ms 973 ms 31.55.165.75
7 834 ms 847 ms 906 ms 31.55.165.107
8 1001 ms 1029 ms 1077 ms 109.159.250.52
9 1218 ms 1278 ms 1222 ms core1-te0-13-0-17.ealing.ukcore.bt.net [109.159.250.42]
10 1092 ms 703 ms 626 ms peer2-xe0-0-0.telehouse.ukcore.bt.net [109.159.254.102]
11 644 ms 738 ms 708 ms 194.74.65.42
12 * * * Request timed out.
13 1204 ms 1183 ms 1291 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
14 1228 ms * 690 ms 132.185.255.165
15 888 ms 904 ms 909 ms fmt-vip132.cwwtf.bbc.co.uk [212.58.246.103]
Trace complete.

Random Disconetions and high ping during online games

I have had the same WRT120N for over a year now and it was working fine until a few weeks ago ,I play League of Legends a lot and lately during matches i get high ping and disconections at randome times even though i'm useing a ethernet connection to my desktop. I get 500ms ping and a message saying Ttrying to reconnect and it stays there for 30-50 seconds but when i open chrome the net works fine. I could really use some help here please.

Hi,
Checking League of Legends' forums, you might want to check these links:
The Wrenchmen's Toolbox
Experiencing Latency
Connection Failure Error
Connection Troubleshooting
Firewall FAQ
Hope this helps.
If everyone needs to believe in something, I believe I'll have another beer..

High Pings

I recently switched over to BT Infinity after experiencing high pings on Virgin's ADSL. My ping was typically over 70ms. Initially, on Infinity, my pings were as low as 10ms and up to around 30ms. However, more recently, my pings are averaging around 50ms. I read that interleaving could be automatically applied to the line when errors were detected on the line. My ip profile is around 40Mbps down and 10Mbps up. I achieve around 38 down and 8 up. Has interleaving been applied to my line? If so, how can this be remedied? I am not happy with this increase in latency especially as I purchased this product specifically for gaming purposes. Cheers

It comes and goes, you can't control it. Currently my line has no interleaving applied.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Suddenly gets really high distorted sound that really scared me!

Hi
I have had a really horrifying problem lately. When I edit in FCP with clips that have audio, suddenly the sound just distorts and gets really high. I paniced and threw off my headphones scared that I had lost my hearing :S
I carefully tried to play in FCP again and everything was normal. This just happened over a second. This was with earphones.
I was confused but thought it only was a one time thing but now I have gotten it more often and even iTunes kept being ****** up after quitting FCP. No sound from songs came out but when I raised and lowered the volume on the computer it sounded awful and high at the same db even though I lowered the volume :S This time it happened with the computers speakers.
Please does someone know how to fix this before I loose my hearing or my speakers!?
Thanks a lot!

I have a brand new L15W-B130, Part: PSKVQU-002002, Serial: XXXXXXXXX.
Everything is up to date as far as I know. When audio is playing and there is activity on the WiFi connection, the audio distorts terribly. For example, if iTunes is playing an already-downloaded audio file, and then you download a second audio file, during the very brief duration of that download, the audio that is currectly playing gets trashed. The same thing happens when viewing online videos. If the video is changing rapidly, the audio portion of the video will get distorted horribly, This makes it impossible to watch anything online. This happens with the built-in-speakers, external speakers, and headphones, so it is something in the PC. This does not happen with any other devices on the WiFi network, so it;s not that. My next test will be to hardwire an ethernet cable to the L15W and see if turning off WiFi fixes it. Even if it does, a laptop without properly functioning WiFi would be useless, so I will have to return it unless a permanent fix can be found. Thank you.
[Moderator edit to remove serial number.]

Satellite A660-167 - audio latency actually really high

Hello guys.
I'm having a Toshiba A660-167 and i'm having a problem with the audio latency, it's actually really high.
I'm using Windows 7 home premium 64bit and i have allready tried to use windows 7 32bit and windows Xp but the problem remains.
Toshiba allready tried to ''fix'' my problem but as they said my laptop works perfectly.
If somebody knows something about latency problem his help will be highly appreciated..
thanks in advance

I already work for weeks daily on the poblem with audio dropouts on my A660.
The only thing that helps, is to connect a additional screen to my laptop. And there must run something with grafik. So it seems, the dropout problems come from NVIDIA, when it have not enough to work. (Of course i have the latest drivers).
I am really angry about this problem. When i work as dj i cannot place a second screen on the table. And when i record songswith my band i do not have enough place in our small studio too.
I bought the toshiba because i thought it is a fast thing. But on my old pentium pc with xp running, i never had any problems like this in 5 years.
I think the best solution will be to sell my 5 week old satellite, and never buy again anything from toshiba.

Intermittent high ping issues

I've been having occasional high ping issues for quite a while now. They come and go at irregular times, and I'm not sure how to resolve this. Other computers on the network are showing similar latency.
A traceroute to google's public DNS:
Traceroute to (8.8.8.8)
1 L100.LSANCA-DSL-23.verizon-gni.net (71.104.144.1) 1644 ms 1088 ms 1346 ms
2 G10-2-2823.LSANCA-LCR-08.verizon-gni.net (130.81.45.208) 886 ms 1118 ms 716 ms
3 so-7-0-1-0.LAX01-BB-RTR2.verizon-gni.net (130.81.29.142) 1352 ms 1096 ms 1366 ms
4 0.so-2-2-0.XL4.LAX15.ALTER.NET (152.63.10.121) 1026 ms 1432 ms 1246 ms
5 0.so-1-0-0.XT2.NYC4.ALTER.NET (152.63.64.126) 550 ms 792 ms 590 ms
6 TenGigE0-7-0-0.GW8.NYC4.ALTER.NET (152.63.22.45) 846 ms 884 ms 312 ms
7 Internet-gw.customer.alter.net (152.179.72.66) 134 ms 180 ms 444 ms
8 * (72.14.238.232) 274 ms 94 ms 712 ms
9 * (209.85.252.2) 530 ms 1114 ms 1276 ms
10 * (72.14.239.93) 1294 ms 1406 ms 1418 ms
11 * (72.14.236.200) 1586 ms 690 ms 106 ms
12 * (216.239.49.145) 106 ms 108 ms 354 ms
13 google-public-dns-a.google.com (8.8.8.8) 296 ms 104 ms 148 ms
Transceiver statistics:
Transceiver Revision:
7.2.3.0
Vendor ID Code:
4
Line Mode:
G.DMT Mode
Data Path:
Interleaved
Transceiver Information
Downstream Path
Upstream Path
DSL Speed (Kbits/Sec)
3360
736
Margin (dB)
13.5
10.0
Line Attenuation (dB)
55.0
31.0
Transmit Power (dBm)
17.8
11.8

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
#2 Have you tried connecting your modem to the NID ?
I point to http://www.dslreports.com/faq/1317
#3 What is the brand and model of this DSL modem?
#4 If you have a RJ-45 WAN port router: What is the brand and model of it?
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High Packet Loss, High Ping and Slow Connection Ov...

Hi There,
I have been a customer with the BT unlimited broadband package for a little under two years and up until recently have had no real issues with the service. This was until around 3/4 weeks ago I noticed that the internet was very slow and certain online games or applications like Netflix would lose all of its quality or stop completely. At first I thought nothing of it and simply reset my BT Home hub router, and sure enough everything was back to normal. However after around 2-3 hours of moderate use (gaming online or watching Netflix) the problem surfaced again.
Now I am lucky if I can get the entire way through a 40 minute TV episode before the quality drops and/or the service requires buffering. I have already contacted BT via the helpline and the service lady ran through the obligatory steps (turn off, wait 5 minutes, reset the home hub etc.) but she failed to understand that although rebooting the home hub does alleviate the problem initially, the symptoms of a slow connection, high packet loss and high ping always return within an hour.
Four the last couple of weeks I have been trying to investigate the problem myself and I have done the following things:
Tested the line using the master socket (no difference)
Opened the ports on my firewall within the home hub (no difference)
Directly wired in the computer instead of relying on the wifi (no difference)
Tested for interference from neighbours wifi using inSSIDider office (it wasn’t, operating on different channels)
Switched every device that requires internet off apart from the PC (no difference)
So with all that in mind I am fairly confident that it is nothing within my house that has caused a significant reduction in internet quality.
Now I have tried my best to display the problem I am having by recording the connection quality for the last 24 hours. The table below represents the condition and quality of the connection after leaving it a period of time without resetting:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 21:52:14
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.7 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
987297 / 12745
CRC Events (Down/Up):
254 / 15268
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2437 / 252630
Error Seconds (Local/Remote):
189 / 36430
And here is a result of the ping and packet loss during this time:
Now I immediately reset the home hub after running that test and ran the test again. These are the results I a achieved within 2 minutes of internet connectivity:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:01:05
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.4 dB / 5.6 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
159 / 12746
CRC Events (Down/Up):
1 / 15573
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 252639
Error Seconds (Local/Remote):
1 / 36438
Even within the time it has taken to compose this page my internet quality has nose-dived from the previous result above to the following:
Connection Information
Line state:
Connected
Connection time:
0 days, 00:52:31
Downstream:
13.77 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.1 dB / 5.4 dB
Line attenuation (Down/Up):
29.4 dB / 16.4 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
14544 / 12749
CRC Events (Down/Up):
14 / 15584
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
72 / 252647
Error Seconds (Local/Remote):
10 / 36449
What is causing this poor quality in connection and what can be done to rectify the problem?
Thank you for your response in advanced.
Regards,
Richard.

Thank you for you quick reply, I have just moved my hub to the master socket again and re-run the test and I seem to be getting the same results.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:17:47
Downstream:
12.96 Mbps
Upstream:
910 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.0 dB / 5.2 dB
Line attenuation (Down/Up):
28.7 dB / 15.9 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
26417 / 5
CRC Events (Down/Up):
1 / 303
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
31 / 11
Error Seconds (Local/Remote):
10 / 36522
I have also checked if the bell wire was attached and it is not. My socket is of the new type with the inclusion of an inductor on the faceplate. My ADSL filters and modem cable already have the middle connecting pins removed so I don’t think it is a wiring problem, at least in my apartment anyway. I have also searched for problems with the exchange and they are showing green for my area. (Liverpool Central)
I have just rang the quiet line and I do not appear to have any noise on the line. However, all I have is a cordless phone and I know that is not ideal for determining noise due to the radio frequency interfering with the phone speaker.
Again thank you for you time on this issue.
Regards,
Richard

I have a really high score on a game app on the ipad 2 ... Can I sync or transfer ONLY that game to my ipad 3 somehow ???

I have a really high score on a game app on my ipad 2 ... I want to sync, or transfer, or move somehow, the app with the high score to my ipad 3... Can I do it without syncing the whole ipad?? Or is there another way to get the game app to my "3" ???

You would need to backup your data to iTunes or iCloud and then restore from backup on the iPad 3. Content should reside on your computer or you can reload apps from the cloud. I don't believe you can just restore one app
http://support.apple.com/kb/HT1766?viewlocale=en_US&locale=en_US

BT Infinity High Pings (eh .. I mean really High)

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