Bt infinity - home hub 5 - dropping connection

Ok guys, might be a difficult one for you here.
I have had infinity installed since October. I have always suffered from drop outs in my connection.
What happens is that the big blue light on the hh will turn orange for maybe 5 seconds or so and then go back to blue. But it's long enough to kick me out of an online game for example.
Router logs show something for the disconnection, but no info really.
I have had 3 home hubs, brand new internal wiring in my house, and 4 or 5 engineers out to check things out, as the line was also a lot slower than initially expected.
I have had another engineer out yesterday and today, who has changed my entire line back to the green box. But it has just disconnected on my again whilst playing titanfall.
Does anybody here have any ideas? Engineers are at a loss, BT India support are clueless. I'm out of ideas
Cheers guys

The only thing that makes me wonder, is that I am not seeing these VDSL up and down resyncs. And most people have been seeing these issues since late January, mine go back to October.
This is what my log looked like during brief disconnect
18:26:46, 19 Mar. (34170.780000) WAN operating mode is VDSL
18:26:46, 19 Mar. (34170.780000) Last WAN operating mode was VDSL
18:26:45, 19 Mar. (34169.740000) PPP IPCP Receive Configuration ACK
18:26:45, 19 Mar. (34169.730000) PPP IPCP Send Configuration Request
18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration NAK
18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration ACK
18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration Request
18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration Request
18:26:45, 19 Mar. (34169.720000) CHAP authentication successful
18:26:45, 19 Mar. (34169.650000) CHAP Receive Challenge
18:26:45, 19 Mar. (34169.650000) Starting CHAP authentication with peer
18:26:45, 19 Mar. (34169.650000) PPP LCP Receive Configuration ACK
18:26:44, 19 Mar. (34169.410000) CWMP: session closed due to error: Could not resolve host
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Reject
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration ACK
18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Request
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
18:26:42, 19 Mar. (34167.610000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:26:42, 19 Mar. (34167.610000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
18:26:42, 19 Mar. (34167.370000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
18:26:33, 19 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP 192.168.1.66:3074 <-->109.150.222.230:3074 [82.9.36.163:3074] ppp3 NAPT)
18:26:32, 19 Mar. (34156.770000) PPP LCP Send Termination Request [User request]
18:26:20, 19 Mar. IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
I do have a OR modem around, unused, that I managed to talk one of the engineers in to giving me, as plan was to use my AirPort Extreme, but I didn't want to start using that until the connection was fixed, as first thing bt support would say is that it's my router causing the fault.
I could try the OR modem, just not sure if this is my problem or not. Anybody know anything from the logs I have posted? Or will any other logs help out?

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Home hub dropping connection

New here so sorry if this is in the wrong place, or if I miss any information. I'll try to be as descriptive as possible.
I've had my bt infinity setup for around a month and a half. The home hub has been connected to an extention socket, and my computers are wired to the home hub.
This was working fine until two nights ago, when the home hub power light started flashing orange. There are no other lights showing on the home hub. The Internet was not working at all at this point, and my computer was saying that 'additional login information may be required'
When I open a browser I'm taken through the diagnostics, but it doesn't correspond exactly to the issue, as the broadband light is not also flashing on my home hub.
Last night I tried moving the home hub to the master socket. This appeared to work for a short time, but before long it was back to the exact same situation as the extention socket. The Internet works intermittently on the master socket.
According to bt there are no faults on the line. I have tried resetting the settings on my home hub also. I have tried calling bt but was on hold for quite a while to their technical team. Any help is much appreciated.

By using the test socket on the master socket, you should be removing ALL of the home wiring. This is to ensure your home wiring isn't the cause of your problems. Should the home wiring be the cause, then you would be charged for an engineer's visit, somewhere around £130 !!!
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

Re: Home hub dropping connection

Hi,
I'm new here too, but have been on BT Broadband for two years now.
Recently, the hub has been dropping out intermittently. The 'power' and 'wireless' lights stay on, but the 'broadband' light goes off fully. After about five minutes or so, the broadband light will start flashing orange, then come on fully in blue again.
I am wired to the computer and never use wireless.
This is becoming a pain now as I trade financials online.
The hub is never switched off, althiough is in a cool area and doesn't appear to be overheating, could leaving it on all the time be detrimental? I was advised by a techy to just leave it on, as continual heating /cooling may be worse for it longterm.
Any ideas guys?
Please email me if you like.

Got to disappear for a while but as above, carry out the "quiet line" test.....
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

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For about 2 weeks now my infinity home hub 5 keeps resetting itself.
This is getting progressively worse. I'm at the stage now where it's happening every couple of minutes.

you must have marked it solved go to my post which is marked as solution and then options and you be able to unmark the solved marker
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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BT Infinity Home Hub 2 Type B(i)

Hi,
I just moved from a BT Infinity area to a standard ADSL brandband area.
BT asked me to re-use my BT Infinity Home Hub 2 Type B(i), but I just can't get it to connect to broadband.
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have you tried a factory reset of the hub - hold the recessed button on back until lights flash
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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We use my wife's XP sp3 laptop wirelessly at home, but when we use it away from home on a 'paid for' wireless providers network (as no BTFon is avaliable at that location), we occasionally get the BT Home hub not connected message come up in an IE page. How can it be turned off, there is no solution in BT FAQs?
Regards
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Just for good measure, I would install another web browser while you still have internet access. Then if you have the same problem, try the other web browser and see if that works.
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Hi Duncan,
In This.- http://www.expertreviews.co.uk/wireless-routers/1283386/bt-home-hub-3/specifications
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300Mbit/s
This is the BT info on the HH3 http://bt.custhelp.com/app/answers/detail/a_id/10477/~/user-guides-for-broadband-hardware
If you have a look around the forum you will notice a few recent posts where people are disappointed with it's wireless performance and have replaced it.
Example in a link on this post.- http://community.bt.com/t5/BT-Infinity/No-wireless-network-capability-with-BT-Infinity/m-p/294071#M1...
Please Click On any Text in Blue as that automatically links to information.
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Infinity 2 BT Home Hub 3 connection dropping issue...

Hello,
For over 2 months now I have been experiencing problems with our Home Hub 3 restarting and dropping the connection.
It car happen up to 6 times an hour or may be OK for up to 12 hours.
We have had 3 new HH3 routers, three engineer visits, numerous speed checks, line checks (all OK) and calls to 08001114567. As of today nothing has resolved the issue.
I have changed channel, have Openreach Modem & HH3 powered via a UPS, all connections have been checked and all leads changed. I have now lost all confidence in both Level 1 & Level 2 helpdesk. I am considering buying a non BT router to see if that overcomes the issues, but I don't see why I should have to, as I pay for a service from BT which I am not receiving.
Can anyone offer any advise.

HarrisonStephens infinity does not use ADSL filters just a filtered master socket installed by Openreach when infinity is installed
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Infinity Home Hub Has Suddenly Started Dropping...

Hi,
Had BT Infinity installed last September and has worked like a dream, no issues what so ever, with losing connection etc
Suddenly on Monday night, the Home Hub, that came with it, (think it's Vs 2.0, black), now keeps dropping out, i.e. all lights go out. Starts back up again, all 3 lights go Blue, then bang, it goes out again. It does this several times. Did this last night and again this morning.
We have not done anything, moved anything, changed anything, got any new electrical equipment etc etc, so WHY has it suddenly started to do this?
I've tried resetting both the home hub and the ADSL modem thing, to no avail
Please help before I end up throwing it out of the window!!

This is a HH3
Mine is defo the HH2. As pictured below. by 3 blue lights, i meant, that they are the 3 that are always lit! i.e. no Phone!

Home Hub 5 - Connection dropping several times dur...

Hoping someone wiser than me in matters of broadband can help!
Like others here since having BT Infinity installed in December, I have been plagued with connection problems. We did have an engineer out in Feb who replaced the main socket and it was marginally better. In the last 6 weeks my connection has been dropping several times a day and it's getting very annoying. THere isn't a problem with speed, etc when it's working but it just keeps dropping. Here's the data from the helpdesk page on my home hub manager. Have just noticed that the last update of the firmware was 20/01/15 so am wondering if this is problem as I know there was an update being rolled out back in February for the 5A hub?
Any advice as to how to facilitate that? I have just reset the router but nothing seems to have changed
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ43144404
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 20/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 00:27:36
6. Data rate:
9995 / 39993
7. Maximum data rate:
16662 / 50220
8. Noise margin:
10.0 / 9.5
9. Line attenuation:
22.6 / 18.7
10. Signal attenuation:
22.8 / 20.2
11. Data sent/received:
2.4 GB / 9.4 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-6QTN
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-6QTN
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
c8:91:f9:4b:02:d0
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0
Thanks in anticipation !

I would turn off smart setup http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
I would then split the networks http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1
I would then change the lease time in the hub from 1 day to 21 days
see if that helps
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub 3 - Connection dropping from N to G?

Hello all; I hope someone can help me with this!
I have recently installed the new Home Hub 3 (replacing a Home hub 1). I have it connected by wifi to a Mac which has a built-in 802.11 connection. The reason I changed to Home Hub 3 is that next month I am getting a digital box for the TV which works best using a 802.11 N connection speed.
Normally, the connection is by 802.11 N (I can see this on the Mac SysInfo), and I get a solid 5 bar connection. However, sometimes this drops to 1 or 2 bars, and the wifi speed drops from N to G. When this happens, I cannot change it back to a N speed without rebooting.
Does anyone know what might be causing this? It seems to be random. The computer is not moving, and is only about 12 feet from the Home Hub with clear air in between. Is it likely to be the Home Hub which is causing the change, or the Mac? Is there anyway to "lock" the Homehub to only broadcast on N?
Thanks for any answers.

the only problem changing the BT Home hub 3 wireless channel manually it stops the new software from finding the best channel one of the features of the new hub. they advise this in the product page details (section taken shown below).What i found was to experiment hub positions my example i have 3 story house so i placed the hub on the second floor away from fridge /microwave/ wireless phone etc on the 1st floor. the wireless computers are on floor 2 & 3, it improved reception by 50%. the computer down on floor 1 is connected by ethernet.
Change wireless channel
Your Hub is always monitoring the wireless channel it’s using and if it detects too much
interference it will automatically change to another channel. If you want to manually
change to a channel of your choice, follow the steps below, but this will stop the
automatic channel selection feature.
1 Access Hub Manager by typing bthomehub.home into your web browser.
2 Click Settings.
3 If asked, enter your Hub Admin password. You’ll find this on the bottom of your Hub.
4 In the Basic Settings menu, click Change the wireless channel to avoid interference.
5 Click the Refresh button.
6 Wait a minute for your device to pick up the new channel.
http://btsupport.custhelp.com/ci/fattach/get/1893113/1296055445/redirect/1

BT Infinity - Home Hub 3 - Lack of Wi Fi Range

Hi, I have BT Infinity (Fibre to Cabinet) and a Home Hub 3. I have my iMac connected to the Hub, about two feet away, via an ethernet cable.
When I connect my iPad via WiFi, approximately 15 feet away in another room, the WiFi signal is not very good at all, in fact it drops the signal completely some times.
I switched to BT because of their advertising, which said I could run multiple devices around the house with no problem, it seems I can't and not very happy.
Can some one explain please...

DWS wrote:
"Have you tried changing to a different wireless channel?"
How do I do that? This was not explained to me when the system was set up.
I will give you some links that will help.
Change encryption
Change Wireless channel
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Infinity, Home Hub 5 and Vonage VoIP not compat...

Hi
I have just (last Wednesday) switched from Sky Broadband to BT Infinity. I have a HH5 to which I wirelessly connect a TP-Link W8968 in wireless router only mode. I have all this set up and it all works, but I cannot get a dial tone from my Vonage VoIP phone line.
It did come online for about 12 hours on Friday evening but has dropped off again. It was plugged into the TP-Link router.
I have now plugged it directly into the HH5 to try to get a signal.
I have spent 4 hours on the phone with Vonage who have now told me (4th different person to speak to) after countless 'unplug it' and 'reset it' that the only way a Vonage line can operate with the HH4 and the HH5 is for all BT parental controls from within mybt.com to be deleted. I have now done this but must now wait 2 hours to plug the Vonage box back in.
But, I need the parental controls for the children's internet use and do not want to have to delete them.
Surely there is another way for the Vonage box to work with an HH5? It worked perfectly through my TP-Link with Sky Broadband.
Any help gratefully received.
Thanks in advance.
Martin

Giving the VOIP device a static LAN IP address, outside of the DHCP range is best, as the home hubs will quite often issue different addresses via DHCP, and tend to ignore lease times. The fact that it worked for a while would suggest that maybe the LAN IP had changed.
This page should help with the settings.
Using static IP addresses on your home network
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Home Hub dropping out & turning itself off, Is ...

For the last 24 hours I've been losing connection in the house and have had to do a reset a few times,
This morning I woke up to my home hub having no lights on however the power was plugged in and on/of button pressed down, I then tested the speed and that seemed to cause the home hub to drop out once again showing no lights and needing reseting......sounds like it's about to die, might be wrong though??

if factory resets does not bring it back to life ( depressing small recessed button on back) then does sound as if hub is dying and you need to phone CS 08001114567 and if you are still in contract then they should replace it
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Bt infinity - home hub 5 - dropping connection

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