BT Infinity,home hub 5 signal booster

I recently, two weeks ago, had Infinity installed. Because of using a new cable, not the cabling built into the house, I had to place the router on the ground floor. I live in a three storey townhouse. The router is the new home hub 5 model. I was told by the engineer that it had a range of 30M. I was worried about it sitting on the ground floor as I have a smart TV in the bedroom on the third floor, and we use it a lot for catch up TV, mainly the BBC I player.
Before infinity, my old BT router was on the middle floor, and connecting to the TV in the bedroom was not an issue.
However, now the signal is useless. It takes 90 seconds buffering to get 5 seconds of play time. In truth , even logging onto the internet is now slower than my old broadband.
I have complained to BT, and they have indicated that the range upwards is maybe not as good as all round. So the impression of a wireless signal floating around 360 degrees seems to be incorrect.
Anyway, they have now offered me a "BOOSTER". Does anyone have experience with these? Do they work? If so how?

You probaby mean this device.
http://www.shop.bt.com/products/bt-dual-band-wi-fi-600-kit-8W47.html
Not bad if they are giving it to you for free.
They have been field trialled, and appear to work fine, provided you are aware of the limitations of a wireless repeater.
It could however be this kit.
http://www.shop.bt.com/products/bt-wi-fi-home-hotspot-500-kit-8W3W.html
Which is likely to give better performance that a wireless repeater.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Infinity home hub 5 dropping

For about 2 weeks now my infinity home hub 5 keeps resetting itself.
This is getting progressively worse. I'm at the stage now where it's happening every couple of minutes.

you must have marked it solved go to my post which is marked as solution and then options and you be able to unmark the solved marker
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HP Deskjet 3070a and BT Infinity Home Hub 2.

I purchased a HP Deskjet 3070a yesterday and I can't get it to connect to my BT Infinity Home Hub 2. There are 2 ways of connectng to the wireless network:
1) Push the WPS button on Hub - but the BT Infinity Hub doesn't have one
2) Enter the 8 digit pin (generated by the printer) into the routers configuration - I can't see anywhere in the Hub to configure this
I purchased the printer to use Wireless ePrint so if I can't resolve I will return to HP.
I see other people have experienced similar problems. I can't believe a standard HP printer has problems connecting to one th UK's most widely used broadband hubs.
Hope someone can help
Brad

There is a third way to get Deskjet printers on a network. The primary method of connecting the deskjet to a network is to use the software on the computer to do a USB to Wireless connection.
What operating system does the computer use?
The steps to do this for your respective operating system can be found in this document from HP. The steps start after the WPS method. USB to wireless will require a computer on the same network and a USB cable to transmit the network data to the printer.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Infinity Home Hub Datasheet

Hi does anybody have a datasheet or technical details on the new Infinity Home Hub. I used to have the old one (black curved one). This was wireless N, but as it only has 1 aerial I could never get more than 130mbps using wireless, so I changed to a Netgear router with 2 aerials and can get up to 270mbbs which I need with our house.
So I was wondering what the wireless spec of the new HH is?
Thanks
Duncan

Hi Duncan,
In This.- http://www.expertreviews.co.uk/wireless-routers/1283386/bt-home-hub-3/specifications
it mentions
Stated speed
300Mbit/s
This is the BT info on the HH3 http://bt.custhelp.com/app/answers/detail/a_id/10477/~/user-guides-for-broadband-hardware
If you have a look around the forum you will notice a few recent posts where people are disappointed with it's wireless performance and have replaced it.
Example in a link on this post.- http://community.bt.com/t5/BT-Infinity/No-wireless-network-capability-with-BT-Infinity/m-p/294071#M1...
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

BT Infinity Home Hub 2 Type B(i)

Hi,
I just moved from a BT Infinity area to a standard ADSL brandband area.
BT asked me to re-use my BT Infinity Home Hub 2 Type B(i), but I just can't get it to connect to broadband.
I plugged RJ11 cable from the purple landline socket to the ADSL socket on the filter, but all I get is power and WIFI lights.
I suspect BT Infinity Home Hub 2 Type B(i) is not compatible with ADSL broadband, but BT service call centre insists it can.
Does anyone on here had experience similar? or know technical specs of a BT Infinity Home Hub 2 Type B(i)?
Thank you.

have you tried a factory reset of the hub - hold the recessed button on back until lights flash
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Infinity - Home Hub 3 - Lack of Wi Fi Range

Hi, I have BT Infinity (Fibre to Cabinet) and a Home Hub 3. I have my iMac connected to the Hub, about two feet away, via an ethernet cable.
When I connect my iPad via WiFi, approximately 15 feet away in another room, the WiFi signal is not very good at all, in fact it drops the signal completely some times.
I switched to BT because of their advertising, which said I could run multiple devices around the house with no problem, it seems I can't and not very happy.
Can some one explain please...

DWS wrote:
"Have you tried changing to a different wireless channel?"
How do I do that? This was not explained to me when the system was set up.
I will give you some links that will help.
Change encryption
Change Wireless channel
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Infinity, Home Hub 5 and Vonage VoIP not compat...

Hi
I have just (last Wednesday) switched from Sky Broadband to BT Infinity. I have a HH5 to which I wirelessly connect a TP-Link W8968 in wireless router only mode. I have all this set up and it all works, but I cannot get a dial tone from my Vonage VoIP phone line.
It did come online for about 12 hours on Friday evening but has dropped off again. It was plugged into the TP-Link router.
I have now plugged it directly into the HH5 to try to get a signal.
I have spent 4 hours on the phone with Vonage who have now told me (4th different person to speak to) after countless 'unplug it' and 'reset it' that the only way a Vonage line can operate with the HH4 and the HH5 is for all BT parental controls from within mybt.com to be deleted. I have now done this but must now wait 2 hours to plug the Vonage box back in.
But, I need the parental controls for the children's internet use and do not want to have to delete them.
Surely there is another way for the Vonage box to work with an HH5? It worked perfectly through my TP-Link with Sky Broadband.
Any help gratefully received.
Thanks in advance.
Martin

Giving the VOIP device a static LAN IP address, outside of the DHCP range is best, as the home hubs will quite often issue different addresses via DHCP, and tend to ignore lease times. The fact that it worked for a while would suggest that maybe the LAN IP had changed.
This page should help with the settings.
Using static IP addresses on your home network
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Infinity Home Hub and and BT DECNET digital cor...

I have just had BT infinity installed last week. All appears to be well on the broadband front but not so with the telephony side. The engineer installed the master socket in the study where both the phone line and data line are connected onto the outside wall and directly out to the external cable pair connected to the pole, so no complicated wiring.
I have a BT Diverse 6350 corded (Base Station) and cordless handset (DECT) telephone. The base station is situated in the same location as the Home Hub and the cordless phone is situated downstairs.
i) Before BT Infinity was installed incoming and outgoing calls to DECT phone OK
ii) After BT Infinity installed incoming calls received to DECT phone and answered OK but the originating end (caller) cannot hear speech . The called person can hear speech OK. Outgoing calls from the cordless handset appear to be working .
I suspect this may have something to do with the channel frequency of the Home Hub3 and the BT DECT phone but I cannot be seure. Any suggestions on how to resolve this issue would be most welcome.
Many Thanks
Solved!
Go to Solution.

First thing that came to mind.... but am sure isn't the problem however have you made sure the MUTE isn't on on the Dect phone?
Edit ...If mute was on all the time then the outgoing calls wouldn't work as well so it can't be that.
If you are wondering about the HH3 "something to do with the channel frequency of the Home Hub3"
You can TURN OFF the HH3 wireless signal and then try things.
Click on http://bthomehub.home/
Then settings and enter your password.
Then advanced settings.... continue to advanced settings.
Then Wireless tab.
Tick the NO for wireless Enable and at the bottom right of the page click apply.
If that cures it you can then reinstate the wireless and using channel selection move it from Automatic onto a selected channel.
INNSIDER is useful to identify a clear channel.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Infinity home hub 2

Well it all went well with the installation, until he plugged the new bt homehub into the openreach modem that is. The broadband light would'nt turn a solid blue, it just stayed orange. Anyway he went to his van and put a home hub 2 with the red ethinet on it, and it works fine. Im now getting 38mb down and 8mb up, with im very happy with. But my main point is, is that when i ordered infinity, they took away my bt talk because they're not compatable with the new hub 3. So surely with this other hub i should be able to get it reconnected right?. I tried registering the old hub phone to the infinity hub and it registered fine. Anyone know about this. Thanks in advance

Hi Scratch910,
Thanks for posting. Sorry for the delay in getting back. Once the Infinity has been activated and the Talk switched off we can't reconnect the Talk service because it's not compatible with the Infinity service even though you're using the Hub 2.
Cheers
David
BTCare Community Mod
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Infinity Home Hub

Hi Next week all being well I have Infinity installed by an BT engineer. Can someone tell me please where the Open Reach Modem and the BT Home Hub will be placed. I would think that the Modem would be close to the entry into the property and the Home Hub close to the computer. The reason for asking is that I may go for BT Vision, and I would have to have a Ethernet link between the TV and Home Hub.
Ta,
Solved!
Go to Solution.

The modem will usually be placed where your master socket is. They should move the master socket or add a data extension kit if asked; but some installers are unwilling to do so.
You can run and ethernet cable of any reasonable length between the modem and HomeHub: the installer won't do it for you. Similarly for any ethernet you may want from HomeHub to TV.
Depending on how much time you have, it may be best to keep the HomeHub near the modem for the initial install, as long as you have some device (laptop?) you can conveniently use to verify the install. Then move the HomeHub at your convenience later. Moving the modem after install is more of an issue, and any extra wiring involved could reduce your speeds.

BT Home Hub 2/BT Infinity Home Hub Backup Files

Hi Guys, I have a Home Hub 2 with some specific DynDNS and port forwarding settings set up on it. I have just ordered Infinity and was wondering if the Home Hub 2 backup file is compatible with the new Infinity Hub? It would save me a lot of messing about adding all the settings back in again!
Cheers

Just ask the engineer, he has software on his laptop which will enable him to copy all setting from old hub to new infinity hub

BT Infinity & Home Hub 3

I've just had Infinity installed over 10 days ago and all appears to be working ok. Getting downloads speeds of around 36-37Mbps when I plugged a laptop into the back of the home hub 3 with the Yellow Ethernet cable.
But when I run various speeds tests over WiFi the speed is much poorer, no more than 15Mbps. I have tested the speeds with both my laptop (intel Wifi network card) and my desktop PC (NetGear Wifi Network card), both give similar results.
Using the smart wizard which I installed with my NetGear Wifi drivers (yest they are up to date), I can see that my connection is not conflicting with any other channels in my neighbourhood, but the connection type is (B). I know that both WiFi devices are new and support (G). When I look at the HomeHub router options in the Advanced Settings the options listed are B/G/N. Is there any way I can set the HomeHub to work on (G) ?

to quote smallnetbuilder
'Using a 802.11g client with an 11n router will get you a maximum link rate of 54 Mbps and around 22 Mbps of actual, usable throughput.
The link rate is also referred to as the PHY (or physical layer) rate, which is the maximum rate that bits will move across the network link. For a 10/100 Ethernet adapter, you will usually see a speed of 100 Mbps and for a gigabit NIC, you will see 1000 Mbps (if you are connected to a gigabit switch port).
The reasons for the big difference between the "link" and actual rates include the high overhead involved in wireless connections (lots of bits used for communicating information other than the actual data you are trying to send or receive) and data retransmission (due to the inherent unreliability of a wireless connection). So maximum usable throughput is a much lower percentage of the link rate, usually 50% or less.'
Its all about understanding the differnece between physlical link rate to actual data throughput, companys love to quote the high numbers to you.
heres a nice read on wifi
http://www.dd-wrt.com/wiki/index.php/Wireless-N_Configuration
http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-esse...
http://www.smallnetbuilder.com/wireless/wireless-basics/30664-5-ways-to-fix-slow-80211n-speed

BT Infinity - Home Hub extension cabling

Hi,
I've been pursuaded by BT to upgrade from my current Option 3 to BT Infinity. However, my current Hub is in an upstairs bedroom while the master socket is in the hall. I want to keep these locations as I have 4 items connected to the Hub by ethernet. I understand that the BT engineer will fit a new master socket and then run an extension cable (seems to be standard Cat5e) to the bedroom.
However, my wife is adamant that she doesn't want cable clipped to her newly painted skirting. Is it possible to route the cable externally using Cat6? Failing that, can I connect the Infinity Modem/Hub to the existing (voice) extension socket using a snatdard microfilter? This BT page http://bt.custhelp.com/app/answers/detail/a_id/13727/c/346 suggest that this is possible, although presumably we'd lose some speed.
I'm inclined to cancel the Infinity order, but when I rang BT they assured me that the engineer would be able to sort something out. Is this likely or am I wasting a day waiting at home?
Cheers,
Andy

OK, sounds like it's worth going ahead with the upgrade to Infinity. With luck I can pursuade the engineer to put the new master socket at the end of a voice extension. If not, I'll get him to wire up the new extension from the master socket in the hall to the hub in the bedroom but without nailing the cable to the skirting. I can then replace this with a pair of homeplug adapters.
Also, yes I'd spotted that the new hub has only three Ethernet ports so I'll also have to add a switch - unless I go the homeplug route and get one with extra ports. I'd prefer to keep my four devices connected by ethernet - these are a PC, a NAS acting as a media server, a NAS providing backup storage and a media player running. I don't want to shift any of these to wireless as there are already at least 20 devices registered on the existing hub...
Thanks,
Andy

BT infinity home hub 5 not seeing sky box & no ond...

hi,
On the 18/12/14 I joined BT infinity 1 with a home hub 5 router. I was prevouisly with SKY broadband and had ondemand.
The sky+ box has a wired connection to the router as it doesn't have wi-fi, however the sky box under network option says fail. Also my home hub 5 is not showing the sky box under home network - devices.
Is there any way to fix this please?
Thank you.
Solved!
Go to Solution.

ok nevermind fixed the problem. Just tried a different lan cable (which happen to be the one I got with the HH5). Any ideas why that fixed the problem? cos i'm fairly sure it was working before infinity when I was with sky BB.
cheers

BT Infinity Home Hub Has Suddenly Started Dropping...

Hi,
Had BT Infinity installed last September and has worked like a dream, no issues what so ever, with losing connection etc
Suddenly on Monday night, the Home Hub, that came with it, (think it's Vs 2.0, black), now keeps dropping out, i.e. all lights go out. Starts back up again, all 3 lights go Blue, then bang, it goes out again. It does this several times. Did this last night and again this morning.
We have not done anything, moved anything, changed anything, got any new electrical equipment etc etc, so WHY has it suddenly started to do this?
I've tried resetting both the home hub and the ADSL modem thing, to no avail
Please help before I end up throwing it out of the window!!

This is a HH3
Mine is defo the HH2. As pictured below. by 3 blue lights, i meant, that they are the 3 that are always lit! i.e. no Phone!

BT Infinity,home hub 5 signal booster

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