Bt infinity home hub flashing orange

Last night we had a power cut and since then my power light on the hub is just flashing orange, I've tried turning it on and off, pressing restart and turning on and off atplug yet it just flashes orange. Any ideas?

Are the lights synching on the openreach box (white one)?. If they are you should synch on the HH3, if not there is an issue with your line. Is anything unplugged or wire come lose on the master socket?. Have a good check at all the equipment.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

Similar Messages

BT Infinity Home Hub 2 Type B(i)

Hi,
I just moved from a BT Infinity area to a standard ADSL brandband area.
BT asked me to re-use my BT Infinity Home Hub 2 Type B(i), but I just can't get it to connect to broadband.
I plugged RJ11 cable from the purple landline socket to the ADSL socket on the filter, but all I get is power and WIFI lights.
I suspect BT Infinity Home Hub 2 Type B(i) is not compatible with ADSL broadband, but BT service call centre insists it can.
Does anyone on here had experience similar? or know technical specs of a BT Infinity Home Hub 2 Type B(i)?
Thank you.

have you tried a factory reset of the hub - hold the recessed button on back until lights flash
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Infinity home hub 5 dropping

For about 2 weeks now my infinity home hub 5 keeps resetting itself.
This is getting progressively worse. I'm at the stage now where it's happening every couple of minutes.

you must have marked it solved go to my post which is marked as solution and then options and you be able to unmark the solved marker
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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HP Deskjet 3070a and BT Infinity Home Hub 2.

I purchased a HP Deskjet 3070a yesterday and I can't get it to connect to my BT Infinity Home Hub 2. There are 2 ways of connectng to the wireless network:
1) Push the WPS button on Hub - but the BT Infinity Hub doesn't have one
2) Enter the 8 digit pin (generated by the printer) into the routers configuration - I can't see anywhere in the Hub to configure this
I purchased the printer to use Wireless ePrint so if I can't resolve I will return to HP.
I see other people have experienced similar problems. I can't believe a standard HP printer has problems connecting to one th UK's most widely used broadband hubs.
Hope someone can help
Brad

There is a third way to get Deskjet printers on a network. The primary method of connecting the deskjet to a network is to use the software on the computer to do a USB to Wireless connection.
What operating system does the computer use?
The steps to do this for your respective operating system can be found in this document from HP. The steps start after the WPS method. USB to wireless will require a computer on the same network and a USB cable to transmit the network data to the printer.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Infinity Home Hub Datasheet

Hi does anybody have a datasheet or technical details on the new Infinity Home Hub. I used to have the old one (black curved one). This was wireless N, but as it only has 1 aerial I could never get more than 130mbps using wireless, so I changed to a Netgear router with 2 aerials and can get up to 270mbbs which I need with our house.
So I was wondering what the wireless spec of the new HH is?
Thanks
Duncan

Hi Duncan,
In This.- http://www.expertreviews.co.uk/wireless-routers/1283386/bt-home-hub-3/specifications
it mentions
Stated speed
300Mbit/s
This is the BT info on the HH3 http://bt.custhelp.com/app/answers/detail/a_id/10477/~/user-guides-for-broadband-hardware
If you have a look around the forum you will notice a few recent posts where people are disappointed with it's wireless performance and have replaced it.
Example in a link on this post.- http://community.bt.com/t5/BT-Infinity/No-wireless-network-capability-with-BT-Infinity/m-p/294071#M1...
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

BT infinity HomeHub 5 flashing orange / new custom...

I had sky broadband until this morning when I was switched over to the apparently super-fast bt infinity up to 37mbps. Sold to me by a very keen salesman who didn't want me to leave BT.
At 12:30pm I received a delightful text telling me my new super fast infinity package was up and running. As I watched my happy fully working sky broadband box turn orange and go offline I plugged in my new HomeHub 5 (yes bt, I plugged the mains socket into the "mains" socket and the "DSL" into the "dsl") although I love the fact your tech team ask those questions!
I watched in anticipation as the home hub fired up but then started flashing orange, a quick look in the manual and there was nothing about flashing orange lights, there's plenty about the other colours of the rainbow but nothing about the power light flashing orange. So I called BT... "Turn the unit on and off again" I was told by BT tech, wow guys... genius, it's not like I'd thought of that but I did it again anyhow. Still a flashing orange light.
I was then told to wait a few hours which I did and again all I got was an orange flashing power light. I called BT tech again who once again said... "Turn the unit on and off again" these tech guys in India really know how to fix stuff things. Still an orange flashing light. I was then told to wait until midnight and it should be working.
Ok, so I work from home in media and need the internet to communicate, deliver & receive files, sometimes large files like video & audio. I have to make sure this is up and running by the morning or my job is going to go very wrong tomorrow. I stayed up till midnight and tried it again..... And of course the HomeHub just sits there, goes through it's power up cycle then flashes orange repeatedly (for over an hour). I called bt tech again and guess what "turn the unit off and on again" sigh.
As a result I will be calling 0800 800150 tomorrow cancelling this non eventful package and asking for a full refund and my PAK code.
Thanks BT, I won't be coming back.

Hi NigelM,
Welcome to the community and thanks for your post.
I am so sorry to hear about the problems you are having. It sounds like you are having a nightmare with this.
Please send me in your details using the "Contact The Mods" link found in my profile and I will take it from here.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home Hub 5 orange light

Set up my new HH5 on Monday & have had two occasions so far when the internet connection has dropped out & the central powerlight has changed from blue to orange - once static, 2nd time a flashing orange light. Each time the hub apparently reset itself - the light turned blue again.
But, how do I know what the cause is/was - the manual suggests that when the light turns orange "This shows that there's a problem somewhere" and to "Check the other lights in the silver bar at the bottom of the Hub and see the icons table below". However, both times I saw no lights in the silver bar??
I don't know if there's a 'settling in' period involved as it's not a new internet connection; I've merely replaced a HH3 + Openreach modem with a HH5 on my existing Infinity set up.

So, the last two nights, broadband has dropped out at around the same time - about 01:10 am. Whereas the night before I saw no lights on the silver panel, last night I did - the broadband light was flashing red. On both occasions the poer light eventually turned blue again.
Is this just the new Hub 'training' itself?

Infinity home hub 2

Well it all went well with the installation, until he plugged the new bt homehub into the openreach modem that is. The broadband light would'nt turn a solid blue, it just stayed orange. Anyway he went to his van and put a home hub 2 with the red ethinet on it, and it works fine. Im now getting 38mb down and 8mb up, with im very happy with. But my main point is, is that when i ordered infinity, they took away my bt talk because they're not compatable with the new hub 3. So surely with this other hub i should be able to get it reconnected right?. I tried registering the old hub phone to the infinity hub and it registered fine. Anyone know about this. Thanks in advance

Hi Scratch910,
Thanks for posting. Sorry for the delay in getting back. Once the Infinity has been activated and the Talk switched off we can't reconnect the Talk service because it's not compatible with the Infinity service even though you're using the Hub 2.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Bt infinity - home hub 5 - dropping connection

Ok guys, might be a difficult one for you here.
I have had infinity installed since October. I have always suffered from drop outs in my connection.
What happens is that the big blue light on the hh will turn orange for maybe 5 seconds or so and then go back to blue. But it's long enough to kick me out of an online game for example.
Router logs show something for the disconnection, but no info really.
I have had 3 home hubs, brand new internal wiring in my house, and 4 or 5 engineers out to check things out, as the line was also a lot slower than initially expected.
I have had another engineer out yesterday and today, who has changed my entire line back to the green box. But it has just disconnected on my again whilst playing titanfall.
Does anybody here have any ideas? Engineers are at a loss, BT India support are clueless. I'm out of ideas
Cheers guys

The only thing that makes me wonder, is that I am not seeing these VDSL up and down resyncs. And most people have been seeing these issues since late January, mine go back to October.
This is what my log looked like during brief disconnect
18:26:46, 19 Mar. (34170.780000) WAN operating mode is VDSL
18:26:46, 19 Mar. (34170.780000) Last WAN operating mode was VDSL
18:26:45, 19 Mar. (34169.740000) PPP IPCP Receive Configuration ACK
18:26:45, 19 Mar. (34169.730000) PPP IPCP Send Configuration Request
18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration NAK
18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration ACK
18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration Request
18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration Request
18:26:45, 19 Mar. (34169.720000) CHAP authentication successful
18:26:45, 19 Mar. (34169.650000) CHAP Receive Challenge
18:26:45, 19 Mar. (34169.650000) Starting CHAP authentication with peer
18:26:45, 19 Mar. (34169.650000) PPP LCP Receive Configuration ACK
18:26:44, 19 Mar. (34169.410000) CWMP: session closed due to error: Could not resolve host
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Reject
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration ACK
18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Request
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
18:26:42, 19 Mar. (34167.610000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:26:42, 19 Mar. (34167.610000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
18:26:42, 19 Mar. (34167.370000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
18:26:33, 19 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP 192.168.1.66:3074 <-->109.150.222.230:3074 [82.9.36.163:3074] ppp3 NAPT)
18:26:32, 19 Mar. (34156.770000) PPP LCP Send Termination Request [User request]
18:26:20, 19 Mar. IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
I do have a OR modem around, unused, that I managed to talk one of the engineers in to giving me, as plan was to use my AirPort Extreme, but I didn't want to start using that until the connection was fixed, as first thing bt support would say is that it's my router causing the fault.
I could try the OR modem, just not sure if this is my problem or not. Anybody know anything from the logs I have posted? Or will any other logs help out?

Home hub 5 orange light several times a day

A few months ago I upgraded to bt infinity with TV. We often watch Internet TV and haven't managed a full program yet without the internet dropping and the hub showing an orange light before returning to normal after around 3 or 4 mins. At first it was occasional now it's : or 4 times per night. Any ideas? Should I contact BT or is there something I could be doing?

Thank you @imjolly
An engineer fitted it, I don't appear to have a test socket but my hub is plugged into the Openreach socket. Here are the stats as requested:
1. Product name:
BT Home Hub
2. Serial number:
+068343+NQ42584389
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 16/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 00:31:21
6. Data rate:
7262 / 33478
7. Maximum data rate:
8866 / 41207
8. Noise margin:
6.5 / 8.9
9. Line attenuation:
25.0 / 25.4
10. Signal attenuation:
25.2 / 23.0
11. Data sent/received:
1.9 GB / 35.4 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-XJFH
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-XJFH
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
c8:91:f9:17:33:24
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0

Home hub 3 orange power light and speed problem

Hi, I have posted this again as I think I posted in the wrong place last time being new to the site!
Hi, I have a Home Hub 3 Version A. Orange power light constantly on.
I came across this site while looking for answers and quickly registered to post this.
I have tried all suggestions including a neighbours power supply (Version A as well) to no avail.
Background to help with replies.
I have been had option 3 since 2003.
In that time I have had
H H 1 (failed)
H H 1 replacement (failed)
Netgear – weak wireless and does not like Vodafone suresignal
H H 2 constant dropouts
Back to Netgear
H H 3 Version A lasted 24hrs
Back to Netgear.
For the last 5 months we have been having line problems, regular dropouts.
BT Openreach have been out 4 times, changed virtually everything and traced line back to Exchange.
The last engineers conclusion was line at my home is capable of 12meg and was being throttled as he called it to around 6meg.
He suggested trying a H H 3 and contacting BT for line to be opened up.
For two reasons.
With a faster speed line fault would be easier to locate.
Line was capable of so much more.
Several LONG calls to BT answering all the format questions first, (to be fair 0800 so no cost) each time first being told my speed was within contract stated speeds, then after my explanation regarding BT Openreach engineers views I was told an engineer would be contacted to improve line speed.
Needless to say nothing happened.
The frustrating point being each new call generated the same response – NOTHING on their system to show a previous call had been made by me.
Hence the reason for this post.
I feel the helpline, whilst free, achieves nothing except a long time on the phone answering repetitive questions answered before.
I am loathe to phone again as I will undoubtedly be told there is no record of any previous calls or action and I want to resolve the H H 3 Version A problem so it can be used.
Any help appreciated

Hi John46 and thanks for the reply.
Can't try H H 3 it is dead.
i saw somewhere on the forums when i first found you about a route that simplifies action from BT.
Have looked since and cannot locate it.
Do you know where it is?
With the Netgear which I have no option but to use,
ADSL on reports
Multiplex VC-BASED
VPI 0
VCI 38
Speedtester result............
1. Best Effort Test: -provides background information.
Download Speed
6667 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6667 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7170 Kbps
2. Upstream Test: -provides background information.
Upload Speed
367 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 367 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
Wall socket - tested by engineer and renewed AND RF filter fiited, just 'incase'.
Noise test also done.
Thank you for pointing me to the test, even if I had a game with Java before I could use it (New PC)!
As I read the results I am under 8meg. Openreach engineer said line was being 'throttled' as it was capable of circa 12meg this distance from the exchange. I am meant to be on 20meg contract.
Chhers,
I will watch out for a reply.
Any pointers on the H H 3 complaint route would be appreciated, i am begining to think I imagined it!!!
ps Where is the rating star? I can't see it here ?

Infinity Home Hub

Hi Next week all being well I have Infinity installed by an BT engineer. Can someone tell me please where the Open Reach Modem and the BT Home Hub will be placed. I would think that the Modem would be close to the entry into the property and the Home Hub close to the computer. The reason for asking is that I may go for BT Vision, and I would have to have a Ethernet link between the TV and Home Hub.
Ta,
Solved!
Go to Solution.

The modem will usually be placed where your master socket is. They should move the master socket or add a data extension kit if asked; but some installers are unwilling to do so.
You can run and ethernet cable of any reasonable length between the modem and HomeHub: the installer won't do it for you. Similarly for any ethernet you may want from HomeHub to TV.
Depending on how much time you have, it may be best to keep the HomeHub near the modem for the initial install, as long as you have some device (laptop?) you can conveniently use to verify the install. Then move the HomeHub at your convenience later. Moving the modem after install is more of an issue, and any extra wiring involved could reduce your speeds.

BT Home Hub 2/BT Infinity Home Hub Backup Files

Hi Guys, I have a Home Hub 2 with some specific DynDNS and port forwarding settings set up on it. I have just ordered Infinity and was wondering if the Home Hub 2 backup file is compatible with the new Infinity Hub? It would save me a lot of messing about adding all the settings back in again!
Cheers

Just ask the engineer, he has software on his laptop which will enable him to copy all setting from old hub to new infinity hub

BT Infinity & Home Hub 3

I've just had Infinity installed over 10 days ago and all appears to be working ok. Getting downloads speeds of around 36-37Mbps when I plugged a laptop into the back of the home hub 3 with the Yellow Ethernet cable.
But when I run various speeds tests over WiFi the speed is much poorer, no more than 15Mbps. I have tested the speeds with both my laptop (intel Wifi network card) and my desktop PC (NetGear Wifi Network card), both give similar results.
Using the smart wizard which I installed with my NetGear Wifi drivers (yest they are up to date), I can see that my connection is not conflicting with any other channels in my neighbourhood, but the connection type is (B). I know that both WiFi devices are new and support (G). When I look at the HomeHub router options in the Advanced Settings the options listed are B/G/N. Is there any way I can set the HomeHub to work on (G) ?

to quote smallnetbuilder
'Using a 802.11g client with an 11n router will get you a maximum link rate of 54 Mbps and around 22 Mbps of actual, usable throughput.
The link rate is also referred to as the PHY (or physical layer) rate, which is the maximum rate that bits will move across the network link. For a 10/100 Ethernet adapter, you will usually see a speed of 100 Mbps and for a gigabit NIC, you will see 1000 Mbps (if you are connected to a gigabit switch port).
The reasons for the big difference between the "link" and actual rates include the high overhead involved in wireless connections (lots of bits used for communicating information other than the actual data you are trying to send or receive) and data retransmission (due to the inherent unreliability of a wireless connection). So maximum usable throughput is a much lower percentage of the link rate, usually 50% or less.'
Its all about understanding the differnece between physlical link rate to actual data throughput, companys love to quote the high numbers to you.
heres a nice read on wifi
http://www.dd-wrt.com/wiki/index.php/Wireless-N_Configuration
http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-esse...
http://www.smallnetbuilder.com/wireless/wireless-basics/30664-5-ways-to-fix-slow-80211n-speed

BT Infinity Home Hub 5 keeps disconnecting

We have the Home Hub 5 broadband for few months. We have been experiencing the regular (10-20) disconnections per day, without the internet connecting back automatically. We need to go back to networks and select connect (or sometimes disconnect, as the message is that the connection is limited) and then try to connect again. Despite having selected connect automatically on many occassions, that is never implemented. Sometimes, when the connection drops the router light changes to orange colour (for few seconds) and then get blue again, sometimes it seems to stay blue throughout.

Distance Selling regulations alone won't be of much use unless it has been less than 7 days since you received the HH5. If it is less than 7 days, contact them and inform that you wish to return the item - you do not need to give a reason.
If there is a fault then your contract is with whoever you purchased the items from. If BT directly then it is them you'll need to speak to, however I "believe" you have to give them "reasonable" time/chance to sovle the issue before a refund can be demanded.

Bt infinity home hub flashing orange

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