Bt Infinity Hub replacment and reseting hub questi...
Hi all
I was wanting to ask a couple of questions about the hub
Q1 I have read many times on here that when people have speed problems to reset the home hub to sort it out. The question is why ? I would of thought reseting the openreach modem would sort out your speeds and not the home hub router as its just a router why would the hub effect your speeds and how does reseting the hubg fix this ?
Q2 I have read that you can use other routers with a wan port to replace the home hib which i own a netgear DGN3700 which i have not tried yet. I herd this can increse or decrease your line speeds is this true and if so how as i thought again the modem would do this and not the router ?
Q3 I have had my bt infinity installed for 3 days and wanted to know is it best to wait for the 10 days for the line to get a fixed speed before replacing the home hub with your own router ot does this not make any difference to your line syncs, can it effect the 10 day line test period.
any help on the subject would be great
thanks
[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/2759601729.png[/IMG][/URL]
what do you mean power the modem ofF with the dsl cable ?
so what your saying is i need a good replacment router to make sure there is no bottleneck to the modem to keep getting my 76mb speeds
i was lokking at the
netgear DGN3700v2
or
Asus RT-AC66U
RT-AC56U
RT-N66U
the bt hub 4 is ok but wanted somthing with a few more options. would there be anyproblems if i replaced the hub 4 ? should i wait till my 10days of line testing to be over first before i replace the router.
you said Hubs appear to slow down sometimes as they are remotely managed by BT via motive.com is this the same for any hub not just BTs hubs.
why are they remotely managed anyway ?
thanks
[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/2759601729.png[/IMG][/URL]
Similar Messages
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Bt Infinity hub and USB printing
Hi all.
I have recently got BT Infinity and the new homehub required. I am liking the service though the new hub does not allow me to plug a printer into the USB port on the back.
I know the homehub does not officially support printing, but my previous homehub (version 2) allowed me to plug a printer into the usb port and use 192.168.1.253 as an ip address.
When I plug the same printer into the new infinity hub the homehub page says that nothing is connected to the usb port. If I plug a flash drive into the port it is recognised straight away.
When I plugged my printer into the usb port of the old version 2 homehub the hub page recognised the printer was plugged into the usb port and even gave the name and model of the printer.
Has anything changed that for the infinity hub that would make adding a usb printer impossible? Does anyone else with infinity have a usb printer plugged into the back of their hub? If so how did you get it to work?
Any help/info on this matter would be grately appreciated.Having the same issue.
What a shame I have to leave my old wireless router plugged in just so that I can use the shared printer.
Is there a reason this is disabled? -
Hi there, I have had BT Infinity less than a year so far, the service has been great. However the Infinity Hub 2.0 seems to crash on the wireless side quite often, I have to reset it quite regularly.
Is the wireless any better now on the Hub 3.0?
How do I get one of these new Hub 3.0's? Can I get one for free?
Thanks
Dan@Gonzo: BT probably had a large stock of HomeHub3B with out of date firmware, so on install you start with this out of date firmware. This should be updated automatically pretty soon. I don't know exactly how they are managing the updates to recently installed out of date equipment that missed the initial update cycle, but they must be allowing for it, and for equipment that happened not to be plugged in when the initial cycle happened.
You can check by looking at the HomeHub page http://192.168.1.254/. At the bottom it will say "Software version V100R001C01B031SP12_L_B" if it has been updated, and something similar with SP09 in if it hasn't.
If the need for reboot persists after software update, or you don't get the update in the next week or so, or you already have the update and it still isn't working, post again. -
hi guys,
Am getting infinity on 2nd March. Just wanted to see what the general consensus/feedback is on the infinity hub (presumably also know as the Hub 3?). My current setup is using a Hub v2.0 type A (tried a type B but wireless was awful). It's wireless range is okayish but not great. Our main socket is in the lving room downstairs whilst my study/converted bedroom) is upstairs about 15 metres away. The wireless is a bit up and down reaching into the study. Flickers between 18 mbps to 54 mbps and even a cryptic '1.1gbps????' at times and as such the download speeds are a bit all over the place. As low as 1 mbs, as fast as 8.7 mbps. So I guess the walls are blocking out quite a bit. I have tried every wireless channel possible, 11 seems to be the best but it's still not fantastic. Our main bedroom at the far side of the house is even worse, right on the cusp of the wireless range methinks. It will work in there but drops quite a bit and as one of the missus' favourite pastimes is surfing on the iPad sitting in bed it's not ideal really.
So I guess what I am asking is whether the infinity hub yields much improvement in the wireless department? It would have to serve a mix of 'G' and 'N' devices. Would an independant router be better once infinity is installed be better, any recommendations? Is their a guide to BT settings that need inputting should I use a 3rd party router?
Thanks in advance,
Waynelook on the forum there is a ton of posts on all these issues including a recent one by me! Just for a starter I would try and set the wireless channel to one that is not shared by anyone around your immediate area. Cuts out interference. Secondly and so far its proving right, wireless N on this router is broke, switch it to B & G only and see if there is any improvement? So far its sorted out my issues. Currently waiting on the HH3 coming out and then I`m gonna complain and see if they will replace the router. Its not fit for using wireless N which is **bleep** all use when you have 40mb infinity!
-
Can anybody shed some light on this matter as the BT TECHNICAL HELPLINE does not appear to be able to answer a simple question. Can an IP Based PoE phone be connected to a BT Infinity Hub and if so how is it connected ?.
PPP authentication is done by the BT home hub 3, so PPPoE would not be needed to be enabled on the phone.
If you mean POE (Power over Ethernet), then the home hub does not supply any power on its ports, you would have to add your own power insertion splitter and power supply, like the TP-link TL-POE200.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Is it possible to replace my old macbook with an ipad2? I need to be able to sync and reset the my new iphone with the ipad2 . Is this possible? The operating system of my old macbook is Mac OS X 10.4.11, which is incompatible with my iphone.
An iPad is just a very big iPhone without the ability to voice call people. Just like the iPhone you need to connect it to a computer with iTunes to activate it, sync it, and everything else.
There is no way to directly plug an iPhone into a iPad so you cannot sync to it.
The iPhone requires iTunes to sync with. The iTunes application on the iPad is actually just the iTunes Store and does not contain any drivers to allow another iDevice to connect to it. -
My mac mini only shows a steady power light and fan noise when powered up. No video or sound and no commumication with wired keyboard or optical mouse. Tried replacing internal battery and resetting PMU/SMC but nothing seemed to happen. Any suggestions? Many thanks! Richard
You've already done the two things I would have suggested.
If your Mini has an internal battery then I assume it's a G4. That means you've gotten a lot of good years of service from it, and it's old enough that it's certainly not covered by AppleCare anymore, and it's probably not worth spending money trying to repair it.
You should be able to tear it apart using instructions from ifixit.com to get the hard drive out, and then put the hard drive into a nice USB or FireWire enclosure (I like the ones from Other World Computing, macsales.com) so you can transfer your data to a replacement Mac.
I hope someone has another suggestion for you. -
Hi , My modem got zapped by lightning yesterday. My iMac still was able to power on when I tried it yesterday. Today the modem is replaced and internet is working, but now the computer will not power on. I followed the steps to reset SMC. Nothing. ??
Ouch, not much more you can do, I think you'll have to have it looked at.
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After reading and resetting everything with Keyboard I still get blank white screen on 2nd? page of boot. The only way I can boot to Mavericks is unplug power cord, push and hold power button while plugging power cord in. Fans run at full speed, machine boots then runs normal except the dvdrw will not . The mid 2011 IMAC had the same problem with LION. I changed hard drives, formatted, and installed a clean install of latest os x mavericks. Any help would be greatly appreciated.
EtreCheck version: 1.9.15 (52)
Report generated August 30, 2014 at 6:56:41 PM EDT
Hardware Information: ?
iMac (21.5-inch, Mid 2011) (Verified)
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 CPU: 4 cores
4 GB RAM
Video Information: ?
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 0:16:53
Disk Information: ?
ST3120026AS disk0 : (120.03 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Untitled (disk0s2) / [Startup]: 119.17 GB (87.12 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-STDVDRW GA32N
USB Information: ?
Apple Inc. FaceTime HD Camera (Built-in)
CHICONY USB NetVista Full Width Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Anywhere
Kernel Extensions: ?
[loaded] com.nvidia.CUDA (1.1.0) Support
[loaded] com.sophos.kext.sav (9.0.61 - SDK 10.7) Support
[loaded] com.sophos.nke.swi (9.0.53 - SDK 10.8) Support
Startup Items: ?
CUDA: Path: /System/Library/StartupItems/CUDA
FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[running] com.arcsoft.eservutil.plist Support
[running] com.bjango.istatmenusdaemon.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.configuration.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.notification.plist Support
[running] com.sophos.scan.plist Support
[running] com.sophos.sxld.plist Support
[running] com.sophos.webd.plist Support
Launch Agents: ?
[running] com.arcsoft.esinter.plist Support
[running] com.bjango.istatmenusagent.plist Support
[loaded] com.nvidia.CUDASoftwareUpdate.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[running] com.sophos.uiserver.plist Support
User Login Items: ?
Macs Fan Control
Firefox
Internet Plug-ins: ?
FlashPlayer-10.6: Version: 14.0.0.176 - SDK 10.6 Support
Flash Player: Version: 14.0.0.176 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: Java 7 Update 67 Check version
Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
CUDA Preferences Support
Fan Control Support
Flash Player Support
Java Support
Time Machine: ?
Time Machine not configured!
Top Processes by CPU: ?
1% WindowServer
1% fontd
0% firefox
0% SystemUIServer
0% SophosWebIntelligence
Top Processes by Memory: ?
229 MB firefox
156 MB SophosScanD
152 MB InterCheck
131 MB com.apple.IconServicesAgent
115 MB SophosAntiVirus
Virtual Memory Information: ?
424 MB Free RAM
1.53 GB Active RAM
1.37 GB Inactive RAM
699 MB Wired RAM
1.26 GB Page-ins
0 B Page-outsI'd start by getting rid of the following software responsible for these extensions.
Kernel Extensions: ?
[loaded] com.nvidia.CUDA (1.1.0) Support
[loaded] com.sophos.kext.sav (9.0.61 - SDK 10.7) Support
[loaded] com.sophos.nke.swi (9.0.53 - SDK 10.8) Support
Startup Items: ?
CUDA: Path: /System/Library/StartupItems/CUDA
FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
Use the uninstaller provided with the Sophos software. You can uninstall CUDA via the preference pane. Be sure you remove the com.nvidia.CUDA extension which is located in the /System/Library/Extensions/ folder. Not sure if Fan Control has an uninstaller so you will have to do it manually:
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
1. AppZapper
2. AppDelete
3. Automaton
4. Hazel
5. AppCleaner
6. CleanApp
7. iTrash
8. Amnesia
9. Uninstaller
10. Spring Cleaning
For more information visit The XLab FAQs and read the FAQ on removing software.
Be sure to remove your two Login Items. Finally do this:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
How to Delete and Reset a Lost Root Password on a System With a Mirrored ??
hi All,
we are experiencing problem,lost root password on Solaris 10 Sparc T5120, with mirror root,
and we found the solution from Metalink.oracle.com, has anyone have try this??
here list capture the file system :
Filesystem size used avail capacity Mounted on
*/dev/md/dsk/d10 2.0G 349M 1.6G 18% /*
*/dev/md/dsk/d40 9.8G 563M 9.2G 6% /usr*
*/dev/md/dsk/d30 9.8G 1.4G 8.4G 15% /var*
*/dev/md/dsk/d50 7.9G 310M 7.5G 4% /opt*
*/dev/md/dsk/d600 3.8G 4.3M 3.8G 1% /home*
*/dev/md/dsk/d602 471M 20M 404M 5% /app/controlm*
*/dev/md/dsk/d601 471M 251M 173M 60% /app/ctsa*
*/dev/md/dsk/d604 4.9G 1.1G 3.8G 23% /app/oramon*
*/dev/md/dsk/d603 20G 11G 8.2G 58% /app/oracle*
*/dev/md/dsk/d606 39G 10.0G 29G 26% /proj/iprdb01/orafra/iprod01p*
here the step :
Solstice DiskSuite[TM] Software: How to Delete and Reset a Lost Root Password on a System With a Mirrored Root Disk [ID 1010755.1]
Solution
Steps to Follow
How to delete and reset a lost root password on a system with a mirrored root disk.
1) Insert the Solaris[TM] Operating System CD-ROM into the CD-ROM drive.
2) Once the CD-ROM is in the drive, perform a stop-a. This brings the system down to the "ok" prompt.
3) From the "ok" prompt, perform a single-user boot from the Solaris OS CD-ROM.
ok boot cdrom -s4) At the "#" prompt, determine which disk is the system's boot disk (containing the root file system). There are several Oracle architectures and various configurations of systems when it concerns a boot disk. As a general rule, most boot disks are attached to controller 0 (c0). Usually, their SCSI target is
either 3 (t3) or 0 (t0). However, Oracle machines are very flexible, and the boot disk could be at a different location. If you are not sure which disk is your boot disk, perform the following steps to determine the location of the boot device:
a) # eeprom boot-device
The output might appear to be simple, such as "disk" or "disk1" or more complicated, such as a pathname "/iommu/sbus/espdma@4,8400000/...../sd@3,0:a".
b) Make note of the boot-device. If the boot-device is a pathname, it is beyond the scope of this information to provide the location of the customized boot disk. However, for most configurations,
finding the customized boot disk is an easy task. The "Format" command shows all available disks:
#format
Searching for disks...done
AVAILABLE DISK SELECTIONS:
(enter its number): c) Enter d to exit format.
Now, you will have an idea what disks are on the system. Therefore, if the boot-device is "disk" and format shows "c0t0d0" (on some systems "c0t3d0") then that is the boot device. If boot-device
shows "disk1" and format shows "c0t1d0," then that is the boot device. If format shows multiple disks, then based on what the "eeprom boot-device" command shows, the system's boot disk would be:
boot-device format
disk c0t0d0 or c0t3d0 (machine dependent)
disk1 c1t0d0
disk2 c0t2d0
disk3 c0t3d0 or c0t0d0 (machine dependent)
and so on ....
5) Because the system was not brought down gracefully (no root password means having to use the Stop-a keystroke to "crash" the system), you need to run "fsck" to clean the root partition (slice). The fsckalso confirms that you selected the proper slice.
# fsck /dev/rdsk/c1t0d0s0
where the X and Y are determined by the previous procedure. It is also possible to have a root partition which is not on slice 0 (s0), but, again, that is not a standard configuration.
The output of "fsck" looks like this:
** /dev/rdsk/c1t0d0s0
** last mounted on /
** Phase 1 .....
The second line in the output of "fsck" ("** Last mounted on /") confirms that this is the correct root filesystem partition. Answer "y" to any questions fsck asks. There shouldn't be too many items
needing repair. If there are, there is a possibility of a corrupted root filesystem. After fsck is finished, mount the root partition:
# mount /dev/dsk/c1t0d0s0 /a
Again, X and Y are the same as for the fsck command.
For example:
# mount /dev/dsk/c1t0d0s0 /a
6) From the root prompt, set the proper TERM type command (such as vt100, dtterm, sun, and so on)
by entering this command:
# TERM=sun; export TERM
7) Use the VI text editor to edit the /etc/shadow file:
# vi /a/etc/shadow
8) The first line of the /etc/shadow file is the one you want to modify.
It looks like this:
root:c3.yAVmYodWsc:6445::::::
9) Delete every character between the first and second colons in the first line of the file. When you finish deleting the characters, the line should look like this:
root::6445::::::
10) Press the Escape key, then enter the following to save the file and exit vi:
:wq!
11) Use the VI text editor to edit the /etc/system file andremove the "rootdev" line shown below:
# vi /a/etc/system
*rootdev:/pseudo/md@0:0,0,blk
Don't comment out the "rootdev" line. Actually remove it.
12) In the /a/etc/vfstab file, replace the lines for the system filesystem meta-devices with their underlying partitions. For example, change lines from
/dev/md/dsk/d0 /dev/md/rdsk/d0 / ufs 1 no -
to
/dev/dsk/c1t0d0s0 /dev/rdsk/c1t0d0s0 / ufs 1 no -
ONLY change the lines for root (/) and the filesystems that were affected by the actions you took in step 1 of this procedure. All other metadevices may stay as is in this file.
13) Unmount root, check the root filesystem, and then stop the system:
# cd /
# umount /a
# fsck /dev/rdsk/c1t0d0s0
# stop-a
14) Boot to single-user mode:
ok boot -swTHIS STEP IS VERY IMPORTANT; YOU MUST BOOT TO SINGLE-USER MODE TO AVOID FILESYSTEM CORRUPTION.
If the system does not boot to single user mode, you might have made a mistake in the previous steps.
15) Because the root password was cleared in an earlier step, press Return when prompted for the the root password. Once you are in single-user mode, you must clear the metamirrors and all the sub-mirrors for the root filesystem. For example, if root (/) is d0, run the following command:
# metaclear -f -r d0
Running the metaclear command not only clears the metamirror but also clears the submirrors that are part of this mirror.
16) When the metamirror is cleared, continue the boot up to multiuser mode by either pressing CTRL-D or by entering the following:
# exit
Now everything should be as it was, except that the system partition is on the underlying partition and isn't mirrored. You will simply need to re-create the metadevices for the root mirror as you had originally.
many thanksHi,
Halt your machine.
Boot with fail-safe mode.
format and list out the disks. (You can get the root & mirror disk (c#t#d#) details from /etc/lvm/md.tab of your root or mirror disk. Earlier explorer output may help)
Mount the root disk and remove the password entry in /etc/shadow
umount it.
Mount the mirror disk and remove the password entry in /etc/shadow
umount it.
reboot the server.
Hope this helps! -
after unlocking over the phone from ATT and resetting iphone 3gs I keep getting the same error message "could not activate phone" neither Apple Store Tech or ATT were able to fix this .
Itunes displays a message saying "there is no SIM installed in the phone you're trying to activate" even if there is the same SIM that was working minutes before.
The SIM works on a different phone I tested it.
Any ideas?? TKS Sandro“Could Not Activate EDGE” error message Update ...
Well it’s going on day 6 and still sporadic to no EDGE on my iPhone. At one time, it was thought to be a defective iPhone – since my partner’s iPhone works just fine.
After over three hours on the land line with AT&T and Apple, I was sent to the local Apple store for a replacement. Of course, as soon as I walked into the Apple store my iPhone worked just fine. ;-( The local store replaced my iPhone and suggested I go home and activate the phone as a NEW iPhone, that way if there was a bug in my data it would not carry over to the new phone. Did that and well… still sporadic to no EDGE. By the way, I have the Big White “E” to the right of the 5 bars and AT&T .
AT&T said last week they has “Software” issues in my area, but the CSR I talked to did not know what the issues were or if they were the cause of my problems. He did say they would call me back today to see how my iPhone was doing, but alas, no call back.
When I’m next to my partner, trying to access the same feature, his iPhone is just so fast. Mine hangs up, draws out and finally I get the error message, “Could Not Activate EDGE”. I am updated to version “1.1.4(4A102)”. New (refurbished) iPhone direct from Apple.
I remember reading a while back about some problems others had when they upgraded to from 1.1.3 to 1.1.4. I never had those problems, but it sure looks like they may have started. Does anyone remember what the problems with 1.1.4 were, what was done if anything to correct them, and best of all any suggestions?
By the way, this is Seattle, not some small – out of the way place where connection and signal strength is expected to be second rate. Also, I had full function of my iPhone from the day I bought it in June 2007, all the way up to Thursday March 20, at 2120.
Thanks
Joe -
I received a used iphone in a replacement and I was told it was brand new, Now more issues.
So I bought a iPhone 5s back in October 2013, I had to have it replaced back in June 2014, here it is less then a year with the replacement and I had been having trouble with it ever since receiving it, it would work perfect for them. The issue I had was the digitizer would stop functioning in the upper left corner, and about a week ago the finger print stopped functioning. brought it to apple and they would not honor an arrangement they had made with me to exchange if it still had trouble after resetting to defaults because it had been 4 months, stupid but understandable. They quoted me $269 for a replacement.
So today I decided to pop the screen off and take a look, first off I did not realize I broke the latches at the top holding the screen down, so I ripped every display cable. But once I opened it I saw there was the metal clasp holding the fingerprint cable down, but there is a huge gap between the cable and the clasp, so it does not stay plugged in. But the biggest thing I saw was the remains of a void sticker inside there (picture attached). When I got it replaced, I asked if the phone was a refurbished replacement and he said no, it was a brand new phone, it is was new there would not be stickers removed inside there.
I know I probably screwed up ripping the cables, but do I have any case here? I know that the paper work says refurbished products may be used, but I was told they were not and since they were, they were not even refurbished properly. Any input would be appreciated.rustykerr123 wrote:
So I bought a iPhone 5s back in October 2013, I had to have it replaced back in June 2014, here it is less then a year with the replacement and I had been having trouble with it ever since receiving it, it would work perfect for them. The issue I had was the digitizer would stop functioning in the upper left corner, and about a week ago the finger print stopped functioning. brought it to apple and they would not honor an arrangement they had made with me to exchange if it still had trouble after resetting to defaults because it had been 4 months, stupid but understandable. They quoted me $269 for a replacement.
So today I decided to pop the screen off and take a look, first off I did not realize I broke the latches at the top holding the screen down, so I ripped every display cable. But once I opened it I saw there was the metal clasp holding the fingerprint cable down, but there is a huge gap between the cable and the clasp, so it does not stay plugged in. But the biggest thing I saw was the remains of a void sticker inside there (picture attached). When I got it replaced, I asked if the phone was a refurbished replacement and he said no, it was a brand new phone, it is was new there would not be stickers removed inside there.
I know I probably screwed up ripping the cables, but do I have any case here? I know that the paper work says refurbished products may be used, but I was told they were not and since they were, they were not even refurbished properly. Any input would be appreciated.
Actually, you no longer have any case whatsoever. You've opened up the device. That voids all support for that device from Apple.
And I really, really hate to tell you this, but that sticker you're seeing? That doesn't mean it's a used device.
And a verbal statement is really irrelevant anyways. Unless you have documentation that says it was a brand new device, then it's not.
The long and the short of it is this; if you had not tampered with the device and opened it (even if you hadn't damaged the cables, opening it up voids ALL SUPPORT), then you might have a case. But now (especially that you've posted a picture of the opened device; no way to try to deny that now), you no longer have the $269 option. Now you'll have to pay full retail price. Or seek third-party support like Chris said.
Best of luck. -
IPhone 5 Springboard restarts and resets
For the last two weeks I have been experiencing major "springboard" reboots and resets randomly on my iPhone 5 with iOS 6.1.2. My experiences:
- phone restarts springboard 3 times in the time of a 10 minute phone call. Doesn't drop call. I just go dark on the line and then come back when the lock screen reappears.
- phone restarts randomly every 2-3 minutes while sitting idle but plugged into the apple provided charger and cable.
- phone restarts randomly during typing of text or email. Typed text is gone after springboard restarts. Always gone after reset, as one would expect.
What I have done...
On my own....
Hard reset of phone.
Restore from scratch and setup as a brand new iPhone reloading everything from the App Store and setting up mail accounts from settings.
Genius Bar...
Genius Bar trip 1 included an hour wait to be told to restore from scratch again. This included a firmware update by the "Genius" before I was sent on my way. Left with my iPhone being as if I had just unboxed it. I restored from scratch again. Not from a backup. Long process and frustrating.
Problem started back up almost immediately. Walked back into Genius Bar. Was told to let all the mail and contacts get downloaded returning the phone back to a normal use state and if the problem happens again, come back. Well..... It did.
Genius Bar trip 2. They replaced the iPhone with a brand new phone. I restored from scratch again.... Not from backup. It seemed ok for a bit then the problem started again. I had all the rash logs on my phone vs. sending automagically to Apple. Left on business trip.
Arrived in Houston on trip and immediately went to Genius Bar. Phone restarted or reset 4 times during the appt. showed Genius the crash logs. He replaced the phone again. That was Monday night. It seemed ok only restating a few times on Tuesday. Wednesday set new records for restarts.
I have no idea what to do. I can't take calls on the phone reliably at this point. Not to mention use the "Smart" phone features the phone garnered its market share from. I love Apple. I have all their stuff, but this is getting to be unacceptable. I need help. Badly.Hi BigDave,
Did you ever find a solution to this issue, or did it go away?
I upgraded to the iPhone 5s from 4s and am running the latest OS. I have the springboard reboot randomly in the same way you describe. This also extends to my iPad Air. It seems most commonly resetting during heavy or just use ie switching between apps while on a call or FT Call, listening it music etc.
Please let me know your thoughts.
Thanks, Gary -
Try to boot and only getGrey screen, sometimes with the globe f
Asking, sometimes not.
I am running OS 10.5.8. Tried reinstalling, restoring, and resetting both with installation disc and without, but to no avail.
I recently upgraded from 1GB memory to 4 GB. It ran great for a couple of weeks, when I eventually powered it off, it would not come back. With installation disc, I did get to the utilities and tried repair and even reinstall original OS (several updates down from 10.5.8). At one point, I was able to restore a previous session, but it only lasted for about 3 days until I powered it off again, then back to square 1. I have verified the Macintosh HD disc and repaired it, I have reset everything I can find that might need resetting... Still nothing.
SO, is it toast, or is it possible to install OS 10.6 and get it to boot?Erase the drive then install OS X:
Drive Partition and Format
1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
If you are preparing an external or a non-startup drive, then open Disk Utility in your Utilities folder.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Apply button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
If this doesn't work then the drive is probably bad or some of the new RAM you installed is marginally defective. -
N900 - How to update software and Reset ALL data.
If you have tried to reset an N900 from the settings menu on the device, you would have noticed it would have left all your data intact.
Sometimes you want to start from scratch and delete all data in one go.
Here is how you do it.
Its quite extensive, but comprehensive.
From a windows PC
You first need to download three pieces of software.
The first software you need is called "Maemo Flasher", and this is the program that needs to be installed on your PC and can be found here:
http://tablets-dev.nokia.com/maemo-dev-env-downloads.php
Download the latest version of Maemo Flasher (which is currently 3.5 at time of posting this), and make sure you download the .exe file (maemo_flasher-3.5_2.5.2.2.exe).
Install that file.
Next you need the software for the N900 itself.
That can be found here:
http://tablets-dev.nokia.com/nokia_N900.php
This page will ask you to enter your IMEI, with very clear instructions on where to find it.
Follow the on screen prompts until you reach the download section.
There are two pieces of software you need to download from there.
eMMC content - This is the package to erase all data held on your 32GB storage.
The Operating System.
OS 2009
PR 1.1.1
PR 1.2
There are, unfortunately, 3 different names for the OS.
Latest version is "PR 1.2 version 10.2010.19-1".
Download the latest eMMC package available, It's version 10.2010.13-2.
The OS is a little more difficult to figure out which one you need.
The notes alongside the software lets you find the right package easier.
I found the best way to check is to do the following: (On the N900)
Menu
Settings
About Product
This will show you this image(or similar)
Note the Version number on your N900's screen.
Download the OS package that matches the Version on your device. As shown in the image above, using the red text as an example.
For people that purchased the N900 in the UK, the OS package will probably be the same as the red text. But make sure you check.
Software downloads complete.
Place these two software packages in the following location on your PC.
c:\program files\maemo\flasher-3.5
You should now have two .bin files in the directory above.
Next steps.
Updating the N900 OS
Your battery needs to be 100% full to prevent any crashes which could leave your phone dead.
Turn your N900 off.
Press and hold the U key on the keypad.
Insert the USB cable (a USB symbol should appear on the top right of your N900 screen, and also the Nokia logo in the centre).
You can now let go of the U key.
On your PC: Navigate to the Start Menu and select Run.
In the Run box, type: cmd. Then OK
In the command window, type: cd\program files\maemo\flasher-3.5
Type: flasher-3.5 -F RX-51_2009SE_1.2009.42-11.203.2_PR_F5_203_ARM.bin -f
(the file name above may be different to yours, you will need to replace the filename with the filename of the software you downloaded).
This image below shows the completed update of the OS, in the command prompt on your PC. This would have now removed any Apps you may have installed on the device, and reset the homescreens to how they were when you turned it on for the first time.
Your personal data, such as Contacts, Images, SMS will still be on the device.
So if you want to remove these aswell, follow the next steps.
Resetting the Mass Memory
Your battery needs to be 100% full to prevent any crashes which could leave your phone dead.
Turn your N900 off.
Press and hold the U key on the keypad.
Insert the USB cable (a USB symbol should appear on the top right of your N900 screen, and also the Nokia logo in the centre).
You can now let go of the U key.
(If you have left the command prompt open on your PC from updating the OS in the previous section, ignore steps 5,6,7)
On your PC: Navigate to the Start Menu and select Run.
In the Run box, type: cmd. Then OK
In the command window, type: cd\program files\maemo\flasher-3.5
Type: flasher-3.5 -F RX-51_2009SE_1.2009.41-1.VANILLA_PR_EMMC_MR0_ARM.bin -f -R
(the file name above may be different to yours, you will need to replace the filename with the filename of the software you downloaded).
This image below shows the completed reset of the eMMC (32GB HDD), in the command prompt on your PC.
This would have now removed any data you had stored there. Including Music, Photos, Contacts, SMS..
The complete reset of your N900 is now complete.
I hoped this has helped.
My posts are my opinion and in no way the direct views of Nokia.
If my posts are helpful, please give me some KUDOS using the green star on the left.Hmm, it's odd, because the wiki.maemo and another thread here say it works fine on 7. I have put flasher into xp compatibility, but the cmd box has no way to change it - at least, if it does it's through a back route that i'm unaware of.
Attached the screen i see
Edit: what "run" dialog box? is that the cmd box?
Attachments:
cmd.jpg 55 KB
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