BT infinity installation - half the speed of the e...

After a long, long wait I was very pleased to see that Infinity was finally available in my area (from about 2 weeks ago), so I ordered it pretty much the moment I had a chance to do so. The estimate from BT's availability checker for FTTC was up to 51.7mbps down and up to 13.2 mbps up - somewhat better than I was getting on ADSL (<2mbps down and 200kbps up..).
On the day of the installation we requested that the modem & router be placed in our study, as the master socket is in the hallway and has no power nearby (we had previously run everything from an extension socket in the study). The contractor (not a BT engineer) decided that the current wiring was suitable, and so didn't make any changes to the master socket or to our internal wiring - pretty much just plugged things in and was on his way again, telling us that our speed should be stable within 10 days or so.
It's now been a week since the installation, and we are still achieving less than half of what BT's estimate suggested we should be getting.
BT speed tester diagnostics:
Download Speed
22.72 Mbps
0 Mbps
23.52 Mbps
Max Achievable Speed
Download speedachieved during the test was - 22.72 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-23.52 Mbps .
Additional Information:
IP Profile for your line is - 23.52 Mbps
2. Upstream Test: -provides background information.
Upload Speed
8.23 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8.23Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
This is on an ethernet connection, not wireless.
Is there anything that we could try to increase the download speed, or is our line likely just awful? Don't get me wrong, I'm very pleased to be receiving 10 times what I was on ADSL, but I was hoping for more.
Solved!
Go to Solution.

Sorry, popped out for dinner and get my new phone.
You will need to contact the moderators, they will take personal ownership over your case until resolved.
You can contact them here, they will take 3 working days to respond.
Please keep us updated, also when they send the engineer out. Make sure you request a DLM reset of your line!
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

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