BT Infinity issues, Been using for 18 months but t...

recently I moved out of my property but my sister and her family as moved, They have taken over the BT account, I have had BT infinity since june or july 2012, I was getting speeds of 76mb, I had an enginner vist the property to install the new faceplate and open reach modem, It' still being used today as we speak... I brother in law phoned to take over the account and requested to keep the same..
But was told Bt Infinity was never avaible in the area, My area is East London, POPLAR Exchange.. But when you do a check on the openreach website, The exchange is accepting orders..
Tonight my brother in law spoke to a BT customer service person who said there as never been infinty in the property even when my brother in law explain the BT home hub is connected to the VDSL modem and that is connected to fibre faceplate..
He was then told to bt would had to dig up the road for us to get BT infinity, BUT the product is being used now, The BT Hub is not connected via a ADSL connection but they're won't believe it!
I explain tell the speeds your getting when you do a speed test but yet BT said you cannot have BT infinty in the property even thought its being used now!!!
I cannot believe how bad BT have become if they cannot tell if a area as fibre enabled... There saying we were originally lied to when the BT infinty was placed and installed, But I used the product for 15 months and I was getting downloads speeds not possible for ADSL connections... But yet BT have strongly denied there ever been infinty in the area and basically saying we never used infinty...
Can anyone help resolve this situation?

Hi Keith84,
Apologies for the mix up with this. Click on my username and you should see the link there now.
All the best,
Robbie
BTCare Community Mod
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