Bt infinity just does not work

Question

Please be patient with me this is the first forum I have ever posted in .
   My problem started with a simple phone call from bt , "as a valued customer would I like to have bt infinity installed "
That was over four months ago how I wish I wasn't a valued customer because I have had nothing but lies lies and more lies .
 I am the first to admit I am not the most hi tech minded person on the planet but I had a home hub before and managed fine .
      from the day it was installed nothing worked as it should the speeds where like dial up and I constantly got told can not connect to Internet , I have spent hours upon hours on the phone to people I feel just read of a script ,I have been told its the hub this has been changed, I have been told its the router this has been changed I have also been told it was my printer of only 4 months old (this was changed at my expense ). I have had several open reach engineers out who all witness the problem but insist there is no installation fault . I`m told its at the exchange . I have been pushed from one call centre to the next told a million different reasons why this happens but nobody can sort it out and give me an honest answer .
   I've given up hope to be honest the last exchange I had I was told not an open reach engineer will attend my property but an broadband expert but low and behold an open reach guy turned up and promptly left . Then the phone call is every thing "OK"
your joking me was my reply "oh leave it 24 hours and see if it sorts it self out " when pushing for an answer as to why the expert never came I was told I will have to pay for this (joke)
  my kids have told me the only way to make it work is to go into settings and turn of WI fi and then back on this resets it and works for another short burst
     Like I say I'm not high tech minded but I'm sure I can surf the web ,use my I pad , and the kids can play on the x box (something they have stopped now as in every game they get disconnected with a little picture of a phone plug coming up telling them to connect to the Internet ) we are not using old stuff ipad2, new laptop windows 7 , I phones and I pod touches (never at more than ant two at a time ) The only option I feel I have left is to leave bt I have given them every opportunity to sort this , I no I will have to argue the toss about contracts but in my eyes its a two way thing I promised to pay they promised to supply a Internet service so cant see this being a problem .
   1.  Has any one else suffered this problem and did they get it sorted.
   2.  Can anybody help or suggest my next action.
   3.  Can anybody confirm if bt has a complaints department as I have been told not (several times)
   4.  I've been told there job is to supply broadband to my house (not wireless this is a little extra but not part of the paid service is this correct . If so the advert on TV is very misleading )
  any advice will be gratefully received many thanks lost_hope
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Answer 1

Hello and welcome,
Can you help us by trying to narrow things down a bit....
Firstly are you able to connect your main PC/laptop via wired/ethernet and run BT speedtest fibre optic FTTC option http://www.speedtester.bt.com/
And let us know your results IP Profile etc.
If this is reliable and a decent speed...... then that may indicate a wireless problem and not your exchange.
Maybe your HH3 is clashing with a neighbours signal/channel.
This free wireless scanner http://www.metageek.net/products/inssider/ will help you identify a clear or less used/weakest channel. Then change your HH3 from Automatic to a clear channel number. Log into your hub http://bthomehub.home/ and go to advanced settings then to wireless... make change from automatic to a named channel then click apply.
Wireless n will get the best speed from Infinity.
Others may suggest changing your HH3 to a different type such as here.- http://community.bt.com/t5/BT-Infinity/Advice-on-third-party-router-please/td-p/291373
To summarize need to find out if your ok over a wired connection.
Then if it is a wireless problem you haven't got interference from other things... http://www.pcpro.co.uk/features/367672/whats-killing-your-wi-fi 
And that your HH3 is working on a clear channel.
Replacing the HH3 for a better product might be another route.
Edit... takes me so long to write something and toekneem gets straight to the point... 
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)