BT Infinity - no cost upgrade - or is it?

I saw with great interest the announcement from BT recently that if you signed up to a Calls+Broadband Package, you could upgrade to BT Infinity at no extra monthly cost when Infinity became available in your area. As that's Jan 11 in my case, worth a go, I thougt.
I duly placed an order with BT, having had a discussion with the Online Chat team. The next day, I had a mail from Customers Services telling me that as I had voice with another CP and BB with BT, the order was "a bit too complicated" for them to deal with. Could I ring the Orders line?
I did so, to be told that "No; any upgrade to Infinity would require you to pay the additional monthly charge". I've left the order stand as I think that I can have the further discussion once I have both call + BB from BT.
I am a bit confused thoug; was it a genuine offer or not? Has anyone taken advantage of the "offer" and had it confirmed?
Thanks

Hi MJK,
I sent you another email about this today - once your line order closes I'll be able to get you onto that deal, so what when Infinity becomes available you'll be able to change to it and keep it at the same price.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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Varying Infinity monthly costs

I responded to an advert on a web site asking BT to let me know when Infinity would be in my area a long time ago, 2 days ago I had a polite man from BT sales telling me that there was good news now that infinity was now in my area, and can I sign you up as you expressed an interest in it? I said that I needed to know a few things before I even consider BT... I fired lots of questions at him about speeds, monitoring, throttling, he said that none of these 'issues' that I have with BT exist! After reading these forums cleary they all happen.
I checked the costs on the web site in case I did decide to take the plunge with infinty, and the sales guy called me again yesterday, I told him I am already with BT with my home phone and I have free evening and weekend calls, so I am guessing that an unlimited infinity package would cost me just over £26? He told me NO... its about £40, I told him I would think about it.
I can't find any reference to an infinity package thats £40 on its own?
It quotes £28 in one part, then £26 + in another
I have had 11 missed calls from the sales guy today on my mobile and when I got home 6 missed calls on the home phone...persistant or what?
Sorry for the rant, ... I am with BeBroadband with a good d/l speed of 16-17mpbs and 1.1 up the speed is constant any time of day, no limits, no problems, its infinitys speed that I was interested in...
Any thoughts or comments?
Solved!
Go to Solution.

tone1 wrote:
I responded to an advert on a web site asking BT to let me know when Infinity would be in my area a long time ago, 2 days ago I had a polite man from BT sales telling me that there was good news now that infinity was now in my area, and can I sign you up as you expressed an interest in it? I said that I needed to know a few things before I even consider BT... I fired lots of questions at him about speeds, monitoring, throttling, he said that none of these 'issues' that I have with BT exist! After reading these forums cleary they all happen.
I checked the costs on the web site in case I did decide to take the plunge with infinty, and the sales guy called me again yesterday, I told him I am already with BT with my home phone and I have free evening and weekend calls, so I am guessing that an unlimited infinity package would cost me just over £26? He told me NO... its about £40, I told him I would think about it.
I can't find any reference to an infinity package thats £40 on its own?
It quotes £28 in one part, then £26 + in another
I have had 11 missed calls from the sales guy today on my mobile and when I got home 6 missed calls on the home phone...persistant or what?
Sorry for the rant, ... I am with BeBroadband with a good d/l speed of 16-17mpbs and 1.1 up the speed is constant any time of day, no limits, no problems, its infinitys speed that I was interested in...
Any thoughts or comments?
Regards speed, if you're happy with your present connection then I wouldn't bother switching just for a bit more speed in all honesty.
Kind regards... Tom
BT Infinity2:

[SOLVED]: Weird font issues with infinality-bundle on upgrade

Ive been using the infinality-bundle for some time with no problem until a recent update, and it seems like all my fonts got replaced with stranger ones. Below is a screenshot of my font problem and a snippet from my pacman.log.
[2013-10-15 18:56] [ALPM-SCRIPTLET] If you have been using freetype2-infinality from the AUR,
[2013-10-15 18:56] [ALPM-SCRIPTLET] the runtime file that came with it has been saved as
[2013-10-15 18:56] [ALPM-SCRIPTLET] /etc/profile.d/infinality-settings.sh.pacsave and the new
[2013-10-15 18:56] [ALPM-SCRIPTLET] one was installed in its place. You can manually delete
[2013-10-15 18:56] [ALPM-SCRIPTLET] infinality-settings.sh.pacsave as it is not needed anymore.
[2013-10-15 18:56] [ALPM-SCRIPTLET]
[2013-10-15 18:56] [ALPM-SCRIPTLET] If you are using [multilib], please install/upgrade
[2013-10-15 18:56] [ALPM-SCRIPTLET] lib32-freetype2-infinality-ultimate, too.
[2013-10-15 18:56] [PACMAN] upgraded freetype2-infinality-ultimate (2.5.0.1-5 -> 2.5.0.1-7)
[2013-10-15 18:56] [ALPM-SCRIPTLET] Removing redundant symlinks ...
[2013-10-15 18:56] [ALPM-SCRIPTLET] Done.
[2013-10-15 18:56] [ALPM-SCRIPTLET] Updating font cache...
[2013-10-15 18:56] [ALPM-SCRIPTLET] Done.
[2013-10-15 18:56] [PACMAN] upgraded fontconfig-infinality-ultimate (2.10.95-2 -> 2.11.0-3)
Last edited by cmm7825 (2013-10-15 23:42:36)

The recent Infinality update requires a uninstall/install of fontconfig. I posted the same problem here:
https://bbs.archlinux.org/viewtopic.php?id=171240
Last edited by mixer (2013-10-15 23:40:03)

Bt Infinity 2 Supposed Upgrade

Hi All
I'm new here so please be gentle.
I have upgraded to Infinity 2, Now this went live 2 days ago. I was already on infinity and pretty happy with my 25-26 mb down and my 8mb up but after inquiring it was roughly the same price for infinity 2.
So day 2 in, my speed on the down is slower by a couple of mb?!?!? and my up is about 15mb so thats quicker.
I never expecteded to get upto 76mb but having the same down as i had beofre just dosen't seem right.
Any thoughts suggestions (i'm still in my 10 day settle period?!?!)
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What was your estimation when you checked the BT Wholesale availability checker?
If you weren't already getting in the region of 37meg it's unlikely that the 80/20 regrade would make any difference in your download speed.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Infinity installation cost

I live in a three storey flat (2nd Floor) where the main BT installation is on the ground floor I am advised that I can receive Infinity What, if any, is the likely cost of getting infinity into my flat, and how do I get BT to agree this before placing an order John P
Solved!
Go to Solution.

The installation will be straight forward as the existing master socket will be used (assuming you have a landline connected) - the thing to watch out for is that you need 2 power sockets one each for Modem and Router which may be a pain if the master is in a bedroom (like mine) -it can be moved by the engineer doing the installation at no cost.
Any costs will be as per the pricing on the website.

IPhone 3g Costs / Upgrade options

Hoping someone here can share their experiences related to my questions:
I'm a long time AT&T customer. I was eligible for a phone upgrade last month. My wife is eligible March 28, 09. We'd both like iPhones.
Currently, only I have a data plan. We have a Family Plan of 450 shared minutes, unlimited data for my phone (20.00), and 1500 texts for my phone (like, 10 or 15 dollars). We also have a 15% employer discount. Our bill comes to around $95/month.
Question 1: If I switch to 2 iPhones with the data plan and 1500 texts, what can I expect the phone bill to be? (after taxes and fees)
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You can upgrade your phone now, and your wife's phone when she becomes eligible. As far as your bill is concerned, the only difference should be the $10 increase in the data plan cost when you upgrade. The iPhone 3G data plan is $30/month, and the text plan is the same ($15 for 1500 texts). So you should see an increase in the bill of ~$8.50 (plus applicable taxes, etc.) when you upgrade your phone.
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Bt Infinity running costs of modem, hub, powerline

I am new to Bt internet and Infinity and have kept all my boxes switched on as requested and wonder what the recommended action to take going forward with regard to the running costs and eco advice if I leave them all on?
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ianm42 wrote:
My neighbour turns his modem, router & PC on only when he uses them and seems to get 70Mb download, 18Mb upload each time he connects. Been doing this for about 2 years now with no issues.
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BT Infinity free speed upgrade?

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So in late 2011/ 2012 when Infinity gets boosted to 80Mbps, any news on whether current customers, Option 1 or 2, will be getting the upgrade to the faster speeds for free?
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toekneem wrote:
PC wrote:
It's definitely happening the question is will there be an extra charge for the speed increase.
Or will BT treat it like the ADSL to ADSL2+ exchange upgrades where people benefited from faster speeds for no increase in charges and not even having to start a new contract...
http://community.bt.com/t5/BT-Infinity/Plans-to-increase-speed/m-p/254793#M11724
Do you know the old saying !!!!!
Hi Toekneem
Well I reckon Bt may have shot themselves in the foot..... If they are thinking of charging????
The reason I say that is because people in these "hard times" may feel happy on their 37Mbps and not fork out extra.
I have a dicky wireless n USB adapter where most times on turn on it only works at wireless g speeds around 21mbps and I often forget to switch it up to the n speed of 37Mbps.
Now you would think I'd notice this drop in speed but to be honest most times I don't.
So I wonder if I would really notice around 74mbps?
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It would really serve me right if it was only offered FREE to Infinity option 2 customers... me being on the economical opt 1
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In the file
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Broadband phone no longer working after Infinity i...

I use my broadband phone supplied with the hub as an extra phone, mainly to recieve calls downstairs as the main phone is upstairs, but it is no longer working after BT Infinity was installed, upgrading from BT broadband.
Any solutions?
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If its the phone you used with the old none infinity hub this may be of interest
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You should be able to upgrade the OS X to Snow Leopard with the less costly upgrade DVD
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Hey all!
I was just wondering, I live in a flat above a family business (bar & restuarant). My Grandmother already has a type of BT internet fitted but it's not BT Infinity.
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Infinity speeds not what BT promised in contract

BT,
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As you can see there has been a substantial drop in speed in recent weeks. I have performed tests via both Ethernet enabled PCs and wireless 'n' laptops and the results are identical. I haver also run tests at 6pm and 11.30pm with no difference so busy times are not a factor. I have performed a power down on the router but the low download speeds persist.
Is this a problem only BT can fix and if so how do I go about getting it fixed? Can it be done via these pages or is a phone call necessary?

resets are the worse thing you can do as the DLM will see the line as unstable and reduce your IP Profile to stabilise the line you now need to leave the modem powered up 24/7 with no restarts for at least the next 2 weeks to give the DLM to see the the line as stable and then your IP Profile should start rising again
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BT Infinity - no cost upgrade - or is it?

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