BT Infinity - Not working for 7 days now

Hi, take 2 ...
I had BT Infinity installed last Tuesday.
- The engineer came, did his stuff but reported it was not working. After calling BT they informed me it would work by midnight.
- Midnight comes, still not working.
- Call BT, they tell me it takes 2 days to stabalise so it will work on Thursday. This is normal and I should have expected no internet for 2 days - WTF!!!!
- Thursday comes, still no internet. Call BT, they test some stuff and tell me it will work on Friday.
- Friday comes, call BT. I ask them to send engineer and they refuse. Instead I arrange a seperate call on Friday night for them to talk me through some reset/install steps. Spend over 1 hour on the phone, still not working. 'Vincent' from the call centre tells me he has now escalated it and within 48hours it will be resolved. They will call me to tell me.
- 48 hours pass, no call received. I email - nothing. Resort to Twitter, they reply saying they will look into it. Nothing. So finally I call, 20mins on hold to be told they need to send an engineer!!!! They put me through to booking dept but I get cut off.... then silence. No call back, no follow up and no call I was promised in the first place!!
So its been a week with no internet. Its been a week of empty promises and lies. As I type I am waiting for a call back, I won't hold my breath

simondavies123 wrote:
Yes, everything is lit up as it should be.
I can make teh most basic connection to the internet i.e. I can search google
So it's working then.
Looks like a DNS problem. Try changing your DNS servers to use google 8.8.8.8 and 8.8.4.4
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