BT Infinity Rollout Schedule Confusion

I recently switched over from Orange Broadband to BT Total Broadband and although I am completely happy with my current package I am really confused why I couldn't go straight onto BT Infinity as my exchange is definitately capable of it because one of the main reasons I switched from Orange Broadband was after I spoke to a BT engineer who was installing BT Infinity in a house oposite to me but for some reason BT Infinity was not offered as an option for my property and I guess there is some kind of rollout schedule for BT Infinity and at some point my land line will be flagged as BT Infinity capable? It just seems like false economy to me as for me to move to BT Infinity now will mean I need to rip out all my BT Total Broadband kit or am I missing the point?
Best Regards
Paul Hadrill

If you check your exchange here http://www.samknows.com/broadband/exchange_search you can see if FTTC
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BT Infinity - rollout not registering?

I have been waiting for the rollout of Infinity to the Bridgend exchange for some time. It was scheduled for 31st March 2011 and I watched with interest the fleet of Openreach vans installing new cabinets all down the road I live on including the the one 50 yards from my house.
They were still on our road in April, and if I remember rightly the date on the website got pushed back to June. Currently it says that the exchange is now rolled out.
Before this the line checker had confirmed that my line was scheduled to roll out on 31st March, but now it says I can't get it and that there are no plans to roll it out in my area!
I understand that not all cabinets for an exchange will necessarily have infinity rolled out to them, but I saw them install the new cabinet with my own eyes, so the usual argument about planning permission etc surely can't apply?
Could it be that the BT database which records the rollout data hasn't been updated for my cabinet?
The old cabinet has the number 21 printed on the front and side, the new one has no marks that I can see.
If anyone knows why this cabinet is not activated can they please let me know.
Thanks
Huw

Hi
below is the list of postcodes that use cabinet 21.
The new Fibre Optic cabinet alongside/nearby doesn't get marked with a number.
The telephone number check is normally the most accurate check.
However if your sure 21 is your cabinet and it's powered up... you can hear the fans running inside it.
And perhaps you know of a neighbour/friend with a post code using cabinet 21, that is getting Infinity/or shows it's available for their telephone line.
That may add up to evidence to show for your line there may be an error on the Openreach database.
It could be worth contacting the very helpful forum mods with this information.
Contact form can be obtained by clicking on the name of any forum mod.... Takes a good few days due to their workload, but you will get a reply.
http://bt.custhelp.com/app/contact_email/c/4951
SWBNP BRIDGEND CF31 4SH {SWBNP}{p21} 0 100 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314AX {SWBNP}{p21} 0 1.96 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314BB {SWBNP}{p21} 0 26.47 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314BQ {SWBNP}{p21} 0 100 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314BY {SWBNP}{p21} 0 2.04 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314HJ {SWBNP}{p21} 0 35.71 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314HP {SWBNP}{p21} 0 38.77 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314HQ {SWBNP}{p21} 0 28.12 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314HR {SWBNP}{p21} 0 15.38 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314HS {SWBNP}{p21} 0 100 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314HT {SWBNP}{p21} 0 61.9 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314HW {SWBNP}{p21} 0 21.56 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314RL {SWBNP}{p21} 0 100 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314RN {SWBNP}{p21} 0 91.8 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314RR {SWBNP}{p21} 0 100 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314RS {SWBNP}{p21} 0 100 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314RT {SWBNP}{p21} 0 16.66 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314RW {SWBNP}{p21} 0 100 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314SD {SWBNP}{p21} 0 75 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314SE {SWBNP}{p21} 0 100 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314SJ {SWBNP}{p21} 0 100 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314SL {SWBNP}{p21} 0 100 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314SN {SWBNP}{p21} 0 73.01 4.07 5a Yes FTTC
SWBNP BRIDGEND CF314SW {SWBNP}{p21} 0 100 4.07 5a Yes FTTC
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Infinity rollout stopped at the end of my street ?...

Hi all,
This is my first post so here goes. Like most people I've been waiting for Infinity for a while now. I already know my exchange has been updated MYLOF, and that my street cabinet (CAB 15) hasnt been. My issue is that the rollout has completely passed by my estate. I've enclosed a map, my estate is boxed in red. All other areas on the map are eligible for Infinity.
I've tried to have a conversation with BT, but that was too painful to describe and resulted in a simple "it's not available in your area". We've even had the entire estate mail shot by BT to signup for Infinity. My estate is a new build, although I've lived on it for over 2 yrs so now that new.
Have we been simply skipped over?? Can anyone offer any suggestions or help?

hi this may explain a little more
Within an exchange area there will be some customers who can't get BT Infinity. There are several reasons why this could be the case:
Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
Your line may be too far from the local street cabinet to have a stable BT Infinity service.
Your local street cabinet may not be suitable for fibre optic cables.
We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
So, even though you may be within an enabled exchange area, it's possible that your particular line may not be able to have BT Infinity yet. at activation of an exchange not all street cabs are enabled at that stage there is a phased roll out of street cabinets
Our availability checker at www.bt.com/infinity has the latest detail about what speed your line can provide.
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Removal of Exchange from Infinity rollout plans?

Hello,
I had a look at your area map for the current schedules of enabling areas for Infinity earlier this year, and noticed my area (Rock, Midlands) on the list for December 2012, however it is no longer on the list. I'm 99% sure I saw it as the same day I did another enquiry for Grays Thurrock, Essex and it was scheduled for the same date (The Grays date has since been moved forward to June 30th.
What happened? Exchanges 4 miles down the road have Infinity already rolled out.

It can happen. Sometimes councils prove too difficult in granting Openreach permission to put new street furniture in the area
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BT Infinity Rollout

Just a quick question . If you are scheduled to get BT Infinity in your area in September 2013 . from previous experiences is it likely to be towards the middle or end of the month that they will start excepting orders ?
Thanks in Advance
David

Hi mccallud
BT Infinity is just BT Retail's brandname for their FTTC and FTTP broadband products.
If your exchange area is being FTTC (Fibre to the Cabinet) upgraded then to get FTTC fibre broadband such as BT Infinity you will need to meet the below criteria:
1) Your exchange has been FTTC Upgraded and is Accepting Orders.
2) Your PCP (cabinet) which your phone line is connected to will also need to be upgraded with a DSLAM FTTC cabinet linked to the existing PCP.
Not all PCPc in the exchange area will be upgraded at the same time, meaning residence in the exchange area may not be able to get FTTC fibre broadband at the current time from any ISP/CP.
You can check by going to http://dslchecker.bt.com/adsl and see if "WBC FTTC" is in the grid of available broadband services to your line/property.
If your exchange area is being FTTP (Fibre to the Premises) upgraded then again Openreach will need to have installed the FTTP infrastructure on your street, meaning that some areas within the upgraded exchange area will not be able to get FTTP fibre broadband such as BT Infinity until the FTTP infrastructure has been installed.
The Openreach Superfast Fibre Broadband Scheme is being rolled out, done and managed by Openreach for ALL ISPs/CPs so BT Retail (a communication provider/ISP whom operates this forum) does not have much say as to when and if you will be able to get fibre broadband (FTTC or FTTP or equivalent) as that is up-to Openreach
Cheers
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Re-contracted Infinity 2. Confused about P2P throt...

Hi All,
I just upgraded my account over the phone with sales team.
just looked at my account and i see the icon for my broadban has changed to "More Broadband With Infinity"
I know it will not complete untill tomorrow, but it that right ??
Thought it was "Totaly Unlimited"
Can some one please advise.
Regards
Solved!
Go to Solution.

The title should say 'Unlimited Broadband with BT Infinity 2'.
To confuse you, the title 'Unlimited Broadband' goes with the description 'totally unlimited' (eg no throttling);
and the plain Infinity title goes with the description 'unlimited' (eg limited by throttling).
Even once the order change shows on MyBT, it may take up to 5 days for the unthrottling to take effect (often around 1 extra day).
I don't know if they've fixed it now, but for a time MyBT would show the reassuring 'No Phone, No Broadband' status during the change between the old Infinity 2 and the new.

EO Infinity Rollout

Hi, is there any news yet when a solution to exchange only lines are likely to be rolled out. Half my town (lostwithiel) is on Exchange only lines, and this is proving frustrating as hell.
Granted I accept that having to close Spotify when I am hosting a webex for a client is a "first world" problem, as time goes on I am hitting my bandwidth ceiling more and more frequently, and just need a light at the end of the tunnel.

Without checking, depends on the size of the exchange, if you have Market 2 and above, with Vm (cable), then its very likely you will have it soon. If you are on a small exchange Market 1 with no other similar infinity service then you could be in for a very long wait.
http://www.openreach.co.uk/orpg/home/products/super-fastfibreaccess/downloads/fttc_pot_exchs.pdf
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BT Infinity - house move - confusion

Hi all, first post here. I searched the forum but couldn't find a similar problem or solution.
I already have bt infinity at my current address with all the equipment installed however we are moving literally less than a mile down the road. I notified BT online through the move home process 2 weeks before our move in date, as this is what BT had advised online.
However they give us the 21st of Sept which is 5 weeks after ! 3 weeks is a long time to go without Internet.
We have all the equipment except for the face plate at our new address. When we set everything up in the new address it picks up the modem but the broadband light is flashing.
I just wondered if there was anything BT could do to speed up the process ? Or if an engineer is even needed ?
Your opinions/advice is much appreciated.
Lee.

not really all you can really do is wait i am afraid you could try and see if there is a BT fon or Openzone site operating close to you and use that this link may help http://community.bt.com/t5/BT-Infinity/Loss-of-Broadband-connection-How-to-use-BT-Wi-fi-as-a-backup/...
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Fios Rollout Schedule for Queens, New York

I was wondering if and when verizon fios would be made available in Woodhaven, Queens. At the moment the fastest plan you offer in our area is 1.5mbps which is quite slow, and recently time warner knocked on our door offering 40mbps down and 5 up, but for an outrageous price of $100. I was wondering if fios would be made available here within a year, to see if I should make a deal with the devil.

No way to really tell. Verizon does not publish its rollout sechedule to anyone. Not even their customer service or repair people. In fact many of the people who you talk to on the phone, dont know until the customers start calling in. Verizon claims that they are trying to prevent the competition from going out the weeks before a rollout and re-locking people into contracts to prevent the switching. Now there is a web site (I dont have it but I'm sure someone will post it) that does show the areas that they plan to put fios in, but the problem is that it doesnt give any timeline. it could be tomorrow or it could be 5 years down the line. Usually you'll know before anyone else, because you will see them out laying the lines in the neighborhood. Seems a good rule of thumb is that after they lay the lines in the neighborhood, then it goes on sale about 6-8 weeks later. Not always true but true more often than not.
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DFW Rollout Schedule

I was hoping someone could tell me if there are any plans to bring FiOS to Arlington, TX. Many of the other suburbs of DFW have it, and Arlington is the most important one. It's got the Rangers' baseball stadium, the new Cowboys' football stadium, and I live there. I've been waiting for a long time, periodically hitting the 'Check Availability' button, but no luck so far...
If it makes any difference, I'll let you use my internet when you're in town, Verizon.

Happy to answer specific cities as at the start, middle or end of the schedule... but sometimes we have to change the order due to other network activities in your area... so sharing our current order of operations is not very useful.

Can't find Infinity rollout map anymore.

Anyone point me towards it please?
Solved!
Go to Solution.

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=29017&s_cid=con_FURL_...
Click "See the Map" in the top right of the page.
Hope this helps

My area is not on the BT Infinity rollout map.

As the topic title says I'm not there.
I'm in the northwest in between Preston, higher Walton and bamber bridge. Both Preston and higher Walton apparently can get it and bamber bridge is due in december.
My area is hoghton and its not there. Does that mean there is no plan at all?
Solved!
Go to Solution.

Nevermind didn't see the sticky. Seems there is no plan yet.

BT Infinity availablility

Hi,
I've been keeping my eye on my exchange (Hooton) and I can see that Infinity is scheduled to be available from June this year at the moment which is great.
I did learn something last night though that now has me unsure as to the possibility of me getting Infinity at all. I got sight of a report that detailed all the BT cabinets and the current rollout for Infinity for various postcodes.
My postcode (along with all the postcodes that cover my housing estate) was marked as "Exchange Only" which I believe means I have a phone line that goes from my house directly to the exhange and not via a "little green box".
Does this mean that I won't be able to receive Infinity as it only applies to houses connected via cabinets or are BT possibly offering another means of connection for people on Exchange Only lines?
I'm not even sure if I'm connected directly to the exchange or not, the report I saw may well be incorrect. How do I confirm if I am on an Exchange Only line?
Any help or advice on this would be appreciated!
Karl

Here is a copy of a PCP Postcode which shows availability and what phase your postcode is being upgraded etc. I found your one in part one of this,
https://docs.google.com/open?id=0B_m5Gbpvm--mZDQ0NjgwMzItNDk1Zi00NjY4LWE5NzUtZTE3ODZkNzgxN2Qy
Other exchanges are including in this document so it will take a while to search.
I'm not to sure if they do underlay fibre that long to your house but it is a possibility.
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Bt infinity madness in gravesend

firstly I'm connectected to the gravesend exchange which is infinity enabled
all local cabinets ie walking distance of my property (aprtment built 2009 before the infinity rollout so connected to same cabs as local housing) da12 2se have been upgraded or replaced by the new infinity cabinets
bt infinty checker can not find my address
enter the address for all houses on the local roads surrounding by apartment can receive infinity
im connected to a cab that has been upgraded this has been confirmed by 2 open reach engineers
so can any one tell me why i cant get it? im sure the other 300 people in the apartments around me would also like to know.
Also if my line does not support it how can i get a line that does?
also why is it that the bt infinity checker does not reconise the following post codes around my area all recent buit properties 2009 DA12 2AY / DA12 2SG / DA12 2ST / DA12 2SF

Sometimes with apartment buildings there are sub-cabinets in the building which can prevent FTTC being made available to the lines.
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When will I get infinity? Help anyone

Hi everyone! I've been a patient boy but I have to post something now Basically open reach map says "accepting orders", BT map says 31st march! And BT line checker says not available. Can anyone help please? Cab info? I'm in Bolton on the Astley bridge exchange, my postcode is BL1 8UW Messagespd BT care on twitter and they send me to the standard check and register info Thanks in advance Sez

beefqueen wrote:
Bluntly, it's because BT is an utter joke: their customer service is rubbish; they're deliberately misleading customers into signing up by publishing rollout dates they know they can't achieve; and then they try to hide behind the Chinese walls of Openreach to abrogate any responsibility for their disillusioned customers.
I genuinely believe that BT know - when they sign up new customers with the carrot of Infinity rollout - that these dates will never be achieved. It's a highly dubious and disreputable practice.
You sir, clearly know very little.
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BT Infinity Rollout Schedule Confusion

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