BT Infinity - service degraded following outage. ...

Dear All
I experienced an outage on Sunday lasting from sometime on Sunday afternoon all the way through until the early hours of Monday morning.  Flashing orange light on BT Home Hub 5 router.
Prior to last Sunday - my download speed was 41Mb and my upload speed was 7Mb.
Spoke to Broadband and Technical Helpdesk in India on Sunday evening who booked an engineer appointment for Tuesday 6th January 2015.
I noted on Monday morning that my HomeHub 5 was reporting that the connection had re-established however download had dropped by 4Mb and upload had dropped 5Mb.
Tuesday 6th January 2015 - I had to take an unpaid day off work to accomodate the engineer.  Called Broadband and Technical Helpdesk in India on Tuesday morning at 8:30am to confirm that the engineer was still booked, at which time I could have still gone to work.  Stayed in all day - engineer didn't turn up.
After long calls and tests with Broadband and Technical Helpdesk in India on Tuesday afternon I requested an engineer which was declined.  I was advised that a manager (provided with a name) would call me back today (Wednesday 7th January 2015).  No call back.
More long calls with Broadband and Technical Helpdesk in India this evening.  After various line tests and checks, I was advised that there wasn't anything they could do.  Requested an engineer.  Declined.
Something happened to my BT Infinity connection on Sunday, and I suspect physical modification or interference either at the cabinet or in between my building and the cabinet.
I would be very grateful if someone could please advise how I can request an engineer to come and review the physical aspects of my line including the cabinet presentation.  My connection was perfect before Sunday, for 10 months.
Many thanks.
Outputs below:
BT HomeHub 5 output:
Line state:
Connected
Connection time:
1 days, 13:37:17
Downstream:
38.27 Mbps
Upstream:
2.22 Mbps
BT HomeHub 5 Helpdesk output:
1. Product name:
BT Home Hub
2. Serial number:
{REMOVED}
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 26/04/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
1 days, 13:39:01
6. Data rate:
2273 / 39187
7. Maximum data rate:
2623 / 53268
8. Noise margin:
5.8 / 6.4
9. Line attenuation:
0.0 / 22.3
10. Signal attenuation:
0.0 / 20.8
11. Data sent/received:
418.5 MB / 1.8 GB
BT Wholesale speed test output:
 Download speedachieved during the test was - 36.75 Mbps
 For your connection, the acceptable range of speedsis 30.34 Mbps-37.93 Mbps .
 Additional Information:
 IP Profile for your line is - 37.93 Mbps
Upload speed achieved during the test was - 2.02Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

I am using the standard BT issued equipment and cable from the BT wall socket to the BT Home Hub 5 router.
The fact is that something physical has changed and this appears to be associated with the outage which I experienced on Sunday.
I am expecting a procedural return call from Broadband and Technical Helpdesk in India however I expect this to be purely procedural with no change or help.  But then again, the original assigned engineer did not turn up and I did not receive an arranged call yesterday as promised by the previous technical representative.
Could anyone answer the following questions:
- Given that this service is critical to my day to day work, I would be willing to pay for an engineer (even though I didn't cause the problem), as the cost of slow upload access is probably in excess of the cost of a BT engineer.
- Is it possible to cancel this service and order a new service?  I can live without broadband for a couple of weeks by working in a central London office, knowing that a new BT Infinity provision will provide my previous connection speed.
Many thanks

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