BT Infinity sped dropped from 34Mb to 2.4Mb after ...

My telephone line wnet out of action on 22 December dure to local flooding problems.  Service was re-instated in teh New Year.  Before the interrupion to the telephone seervice (which resulted I beleive in a new section of cabling being replaced  - over 100 local phone lines were afffected) I had BT Infinity download speed of around 34MB and upload of around 6Mb.  Since reconnection of teh phone line this has dropped to a maximuk download of 2.4Mb and uplaod of 0.72Mb.
I have  loggesd this with the fault centre in India.  At first I was told that the problem was still with the telephone connec tion and there was a fault in an overhead cable somewhere.  I was told that I needed an engineer visit after this had been sorted.  I was given a date for a visit in 12 days time.  Today the time is up and no visit has taken place.  When I contacted teh fault centre again they denied making any arrangemtns for a visit (although they telephoned me twice to confrim the date and to ask whenther I wanted morning or afternoon).  The fault centre now tell me there is no fault showing on their test and that my computer is the cause.  (I am using a 2012 Apple iMac - the same set-up that was receiving the higher speeds up to 22nd December.)  I have been through every recommended action - disconnecting, taking out all connections, restarting the router, etc, etc) and it makes now differnece.  Connection between the router and the computer is by ethernet, and have also tried it with wireless.
I connot find any way to make direct contact with either BT Infinity in UK or with BT Openreach.  Can anyone suggest a solution to my problem - I am now getting slower speed with BT Infiinity than I was a year ago without the 'superfast' conncection.
Solved!
Go to Solution.

The test gave the following results:
Download: 2.37Mbps
Upload: 0.72Mbps
Ping Latency: 60.25ms
Further diagnostic test gave:
 Download speedachieved during the test was - 2.4 Mbps
 For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
 IP Profile for your line is - 2.41 Mbps
Upload speed achieved during the test was - 0.73Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps
The test result has indicated that you should contact your ISP for further assistance.

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