BT Infinity speed dropped from 77mb to 64mb

Hi there I recently got BT Infinity 2. Which was brilliant for the first two weeks with a constant 77mb IP Profile. But sometime last week (possibly related to the wind and snow?) It just done an insant drop to 64mb and has stuck there ever since. Is there anything I can do to get my speed back up. Or do I have too wait 2-3 weeks for DLM to reset it automatically?
Before:
After:
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ42955553
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:52:01
6. Data rate:
18771 / 65605
7. Maximum data rate:
18748 / 65502
8. Noise margin:
5.9 / 6.2
9. Line attenuation:
0.0 / 17.7
10. Signal attenuation:
0.0 / 17.4
Unfortunately I dont have an IP profile screenshot before the speed drop but it was 77mb.
Thanks

can you post the estimates from the dslchecker
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Moved BT-Infinity/Speed-Drop

Moved to infinity board http://community.bt.com/t5/BT-Infinity/Speed-Drop/td-p/885536
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Update, finally had a call from complaints team at 8pm last night and said they could do nothing but transfer me to the billing team if i wanted to downgrade to Infinity 1
I asked if i could have an Engineer and was told "No" as they would run the same tests and no problems were indicated on my line so i might be charged for the visit. Kept telling me my speed was within range and i was told this speed when i bought infinity 2
Realy frustrated by this as i'm sure my line is capable of more having been stable at 46-48Mbps for last 18 months, ended the call by saying i will leave it for another 10 days to see if DLM is currently restricting my speed
I guiess i'm frustrated at the poor customer service of BT and the constant referral to saying that i'm within range and I was told this when i ordered the service, which i know i wasn't.

Infinity speed drop

I have had Infinity option 2 for around 3 months and all has been fine until the past week.
I usually get 76MB down and 20MB up
the past week the speed has dropped to 70mb down and 19mb up for no apparant reason.
I am on the BT homehub 5 and its connected directly to the master socket.
I live aprox 150 meters from the street cabinet.
There has been a lot of "resolving host" and page load errors the past week or 2 as well.
1. Product name:
BT Home Hub
2. Serial number:
+xxxxxxxxxxxxxxxxxxxxxx
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 25/07/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 15:37:00
6. Data rate:
19999 / 71651
7. Maximum data rate:
25938 / 71481
8. Noise margin:
15.2 / 6.3
9. Line attenuation:
0.0 / 14.7
10. Signal attenuation:
0.0 / 14.7
11. Data sent/received:
229.6 MB / 3.5 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTInfinity2-AP2SD
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 2.4 GHz Wireless network/SSID:
BTWifi-with-FON
19. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
20. 2.4 GHz Wireless security:
None
21. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
22. 2.4 GHz Wireless network/SSID:
23. 2.4 GHz Wireless connections:
Disabled
24. 2.4 GHz Wireless security:
None
25. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
26. 2.4 GHz Wireless network/SSID:
BTWifi-X
27. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
28. 2.4 GHz Wireless security:
WPA and WPA2
29. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
30. 2.4 GHz Wireless network/SSID:
31. 2.4 GHz Wireless connections:
Disabled
32. 2.4 GHz Wireless security:
None
33. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
34. 5 GHz Wireless network/SSID:
BTInfinity2-AP2SD
35. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled
36. 5 GHz Wireless security:
WPA2
37. 5 GHz Wireless channel:
Automatic (Smart Wireless)
38. 5 GHz Wireless network/SSID:
BTWifi-with-FON
39. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
40. 5 GHz Wireless security:
None
41. 5 GHz Wireless channel:
Automatic (Smart Wireless)
42. 5 GHz Wireless network/SSID:
43. 5 GHz Wireless connections:
Disabled
44. 5 GHz Wireless security:
None
45. 5 GHz Wireless channel:
Automatic (Smart Wireless)
46. 5 GHz Wireless network/SSID:
BTWifi-X
47. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
48. 5 GHz Wireless security:
WPA and WPA2
49. 5 GHz Wireless channel:
Automatic (Smart Wireless)
50. 5 GHz Wireless network/SSID:
51. 5 GHz Wireless connections:
Disabled
52. 5 GHz Wireless security:
None
53. 5 GHz Wireless channel:
Automatic (Smart Wireless)
54. Firewall:
Default
55. MAC Address:
40:f2:01:18:1e:9c
56. Software variant:
57. Boot loader:
Solved!
Go to Solution.

It could be this crosstalk, I have been the only one in the area to have Fibre, but 2 neighbors have just had it installed in the last 2 weeks.
Thankfully I was told by BT that I could attain between 70-76MB so if it drops again Ill back on to them I guess.
*(EDIT) Actually looking at my logs I have a screnshot of the speed estimate when I first signed up for the service to be 76-80MB and 20MB up.
Max attainable data rate has gone from 76xxx / 90xxx to - 25xxx / 71xxx
Ill be keeping a close eye on this for sure.
It may not seem like a large drop, but going from 76mb to 70mb results in a speed drop of around 12-15% my download speeds were 9MB/s they are now 8MB/s.
This also answers the lack of feedback from the forum reps and moderators I guess as a known problem they just keep sthum about it.
Kinda discusting really.
So afaik they are already in breach of their contract I signed up for?

Infinity speed dropped

does anybody know why my actual speed is far less than when i first had infinity installed.i have rang several times and spoken to an advisor but am non the wiser.for the first few months i was on 18mb download as i was estimated (slow area),then for months since i am now on 10mb.after phone calls and resets it goes back up again for a few hours then just drops right down again.advisers never give me an explanaition.im pretty sick of paying all this money for unlimited infinity when my speeds dropped so much,was quite happy with 18 download

As usual, visiting this site is a waste of time. 'Connect via ethernet cable' to do a test. Oh, yes, I'll just send my new tablet back and ask for something put on the market in the 20th century so that I can check my rubbish BT Infinity connection.
My BT Infinity connection is rubbish. It was always awful, but now it's rubbish. If I do a series of speed tests using Speedtest.net seconds, minutes, hours or days apart, the results are all over the place. One moment I can get 6mbps (which is good for me), then it is 0.6, then 20, then 8, and maybe once a day I can stubble upon a 36 or 48. (Once, it was over 50.)
It is not possible to watch TV on my computer, as it stops to wait or stream for 5 seconds out of every 15 seconds of broadcast. That's unusable.
The switch from awful to rubbish coincided with my phone connection going off for a day (broadband was still on). The phone came back, then went off again, then came back. The line is so noisy at times that I have to terminate calls, and I am told that sometimes dialing my number results in nothing happening at all.
I have already wasted a couple of hours mucking about on BT sites, clicking that and clicking that, and anything that purports to do any sort of test comes back saying all is well. Well, well it isn't.
And now that I have no site hosting option at BT I have no reason to stay with BT.
I'll keep a record of my speeds, refuse to pay for a service I am not getting, demand a refund (talk to the legal department: they just love to talk about contracts and consumer law and all that sexy stuff), then go to another provider.
UNLESS, a BT modertator reads this, decides that BT should really provide a decent service to the people who pay for it, and put my so-called Infinity service to a speed that is over 50mbps 9 out of every 10 times I check it, never dropping below, let's say, 20. That would be satisfactory.
By the way, when I was on my previous tarrif, BT told me that I would make a saving switching to Infinity. My bills are almost double what they were.

Broadband speed drops from 4mb to less than 0.5mb ...

Hello forum readers,
I am having speed problems since early December where during the day time my download speed is 4mb. However, after 7:30pm the speed then drops very quickly to below 0.5mb. I did a speed test just now and it is:
Download speedachieved during the test was - 268 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5344 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4500 Kbps
I have tried calling India technical support, all I got was "we are looking into the problem" over the weeks. Very frustrating as it is so difficult to understand them. They keep giving me excuses as to the causes. Today I am told there is a problem with the exchange. I asked when can this be fixed by, the response was they are not going to fix it as the equipment is very expensive to replace.
I am so frustrate by all their so uncaring attitude that I have obtained a MAC code tonight. Will a different provider be any different if the problem is with the exchange?
Has any forum readers experience this speed dropping problem? I can understand if the speed drops due to higher demands in the evening, but with this slow speed it is impossible to use the internet for anything meaningful as a web page took over 40 seconds to load.
I am on the unlimited Option 3, and my exchange is Poplar, London.
Is there a BT moderator on this forum who can help me resolve this speed problem please?
Thanks.

Hello peeps,
An update on my slow down boardband connection...
I have reported the problem to "No Help Indian Technical Support" since 11 December, still no resolution!
I was told to wait until the end of February as work on the exchange may take place to increase capacity. Nobody called to update me on what is happening since my last post. Called Indian support for an update (17 March) only to be told my case was closed and problem resolved on the 28 February!
Then I asked to speak to a supervisor and the guy literally cut me off. All I wanted to ask was why they think the problem was resolved when I am still getting the same slow down every evening. I tried calling them again, but useless idiots who would make you answer their scripts again, but still they can't give me an update or what are they going to do about the problem.
I am at a loss in how to obtain an update from them. I am sure many of you who have the experience of calling Indian will end up with frustrations. They will try their best to ignore you especially with questions they have not a clue in answering. Every time they say they will call back, but no they don't.
Why is BT technical support be handled by such non-technical idiots? The minute they have ran of scripts to follow then you are speaking to a blank wall.
Anyone here know of a complaint number I can call or email?
Thanks.

BT Infinity Speed drops

Hey guys,
So around a month or two ago, we had a stint of connection outages and instability, in which our connection dropped out several times a day over the course of a few days, which was then followed an occasional drop every other day or so. During the course of this, speed steadily fell from it's usual ~30-35mpbs, to ~5mbps, which it has been at for the past few weeks without change, tested with a direct connection to the router.
Is this an issue that could be solved with getting an IP profile reset or would I need to get an engineer out to have a look at this issue?
Any help is appreciated. Stats below.
Thanks,
BT Infinity 2 Package:
1. Product name:
BT Home Hub 3.0B
2. Serial number:
+058721+123330QQ9A
3. Firmware version:
V100R001C01B036SP05_L_B. Last updated 15/11/13
4. Board version:
VER.D
5. WAN:
PPP Connected
6. Data sent/received:
3158419821/568887599 B
7. Broadband username:
[email protected]
8. BT FON:
Yes
9. Wireless network/SSID:
BTHub3-4GXJ
10. Wireless connections:
Enabled (b/g/n, 20M, WPS Disabled)
11. Wireless security:
WPA and WPA2
12. Wireless channel:
Automatic/1
13. Firewall:
Default
14. MAC Address:
88:534:93:30:EB
15. Software variant:
05_L_B
16. Boot loader:
1.0.37-106.5
Telephone Number *********** on Exchange AYCLIFFE is served by Cabinet 3
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
54.4
35.5
13.9
8.4
Available
FTTC Range B (Impacted)
46.8
25.7
13.9
6
Available
WBC ADSL 2+
Up to 2.5
1 to 4
Available
WBC ADSL 2+ Annex M
Up to 2.5
Up to 0.5
1 to 4
Available
ADSL Max
Up to 2
1 to 3.5
Available
WBC Fixed Rate
1
Available
Fixed Rate
1
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available

The diagnostics test does not seem to work with me. I've attempted it a few times over the last few weeks on different devices and browsers and get the same message everytime.
1. Best Effort Test:
Download Speed : 5.47 Mbps
2. Upstream Test:
Upload Speed : 3.51 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Anything else I can do?

Infinity speeds dropped over past month

We recently had Infinity installed around 2 months ago and it was perfectly fine for the first month. I was consistently getting download speeds of 70Mbps and was extremely satisfied with that. However, the speed has dropped down to 50Mbps which is very annoying as it is a huge speed loss for me. I have ran many speed tests to see if the speed changes but it would appear to be capped at 50Mbps. My IP Profile tells me that the max speed on my line is 54Mbps however I know for sure that has dropped as it was once at 70. Is there anything I can do to reset my IP profile? Are there any things I can do to try and assist in this or should I just get used to it?
Thanks.

Just another update I have now asked BT to rest my IP profile. I am convinced there is something wrong with mine:
1: 2 weeks ago the speed started to get worse.
2: 1 week ago I reset the HH5 back to factory defaults.
3: Nothing has changed speed wise in the last week.
My current profile is: 63/18 (it was 80/20 for the first 2 months).
I can download up to 70Mb from Steam or Origin despite my IP profile being locked to 63 Mb right now. For the 1st 2 months I could download @ 95-100Mb.
I think the IP profile is locked as my line has always been stable.
If BT India are not prepared to reset my IP profile I take this to the CEO of BT next that seems to be the only way to sort this out!

Infinity speeds drop to 2.8Mb after 6 months.

Hey,
As everyone else experiences after BT have you signed up into a contract I am now facing horrible speeds of:
>
Download speedachieved during the test was - 2840 Kbps
For your connection, the acceptable range of speeds is 12000-18720 Kbps .
Additional Information:
IP Profile for your line is -18720 Kbps
I do find it amusing how every ISP keeps a new customer happy for a few months then totally disregards them. I've heard people in the industry claim that ISPs can manage where bandwidth goes and considering the same thing has happened with AOL, O2, Be and now BT I could actually believe it.
Anyway, enough ranting. The problem is my IP profile has been steadily decreasing over the few months I have had Infinity and now I've ended up 2840kbps...
This speed for "super fast fibre optic broadband!!!!" simply isn't good enough, especially when paying an enormous £42.50 a month to BT. Perhaps a cut on the advertising and expansion is in order until you can actually withstand the customers you have just now.
Help me.

Update: Very interestingly I just ran speedtest.net and speedtester.bt.com on the livingroom computer and got very different results.
Download speedachieved during the test was - 14779 Kbps
For your connection, the acceptable range of speedsis 12000-18720 Kbps .
Additional Information:
IP Profile for your line is -18720 Kbps
14779 Kbps. Had I got that on my bedroom computer I wouldn't have wrote this complaint even though it is still pretty slow considering I'm not that far from the green box.
Both are desktop computers connected to the HH3 via ethernet cable. I'm fairly sure the inital problem isn't with the cable though it could be...However, due to the wall now being plastered over, I cannot replace it.

Infinity Speed Drops

Hi all.
I sincerely wish that I had taken the time to read up on BT before moving my broadband services over. Unfortunately in my area the choice is rather limited and the offer of Infinity was, in principle, too good to be true.
I had my service installed on the 3rd of February and it was initially brilliant. I had been quoted 30.5mb down and 10mb up during the sign up process and received 37mb down and 6mb up upon installation. Downloads were blazing down at 4.5mb/s and I was over the moon.
Ever since the service has been nothing short of terrible. It appears that the IP address changed and ever since then my connection has fallen to an average of 1mb - 3mb. I struggle to download anything at all. I initially assumed that peak time traffic shaping was to blame but on investigation it appears BT limit only P2P traffic, of which I use none. I have found console updates, FreeBSD ISOs, and IPlayer streaming all affected.
I am aware that the joining instructions specify a ten day period of slow to no connectivity whilst the 'line settles'. As a user who has a good understanding of the technology I am at a loss as to what this means. Technology either works or does not work. I dont like the idea of a non-human piece of software deciding what I should be receiving. Further, i dont believe that I should be paying full price for a ten day period in which I am not getting the service level i have agreed upon. I regularly received a stable un-managed 4mb connection from SKY with consistant download speeds of 400k/s. On the rare instance I receive anywhere near the previous 37mb connection I have been overjoyed but unfortunately this has been rare.
Is the issue wider that the 'settling in' rubbish and what are my options for ditching BT and reverting to SKY based on the problems I have had?
Test results are posted below for info. I am going to contact the mods via the contact form for further advice.
These are the wired connection results over the last few days:
These are the results from Wifi
Any advice, support, or rays of hope would be enormously appreciated.
Kev.

Updated info for non-peak hours today.
Pingtest result looks excellent.
[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/56253108.png[/IMG][/URL]
This test took place at 1300HRS today (060212)
This test took place at 1511HRS today (060212)
This is the latest batch of speed results.
Here are some ping trace results
Trace carried out at 1350HRS on 06022012.
Tracing route to newswww.bbc.net.uk [212.58.244.58]
over a maximum of 30 hops:
1     7 ms     2 ms     3 ms BTHomeHub.home [192.168.1.2]
2    15 ms    15 ms    14 ms 217.32.144.64
3    31 ms    39 ms    30 ms 217.32.144.94
4    20 ms    20 ms    19 ms 213.120.181.42
5    21 ms    20 ms    20 ms 217.41.169.39
6    21 ms    20 ms    20 ms 217.41.169.107
7    20 ms    26 ms    20 ms acc1-10GigE-3-3-0.sf.21cn-ipp.bt.net [109.159.25
1.91]
8    29 ms    31 ms    31 ms core2-te-0-5-0-7.ilford.ukcore.bt.net [109.159.2
51.23]
9    27 ms    26 ms    26 ms peer2-xe2-1-0.telehouse.ukcore.bt.net [109.159.2
54.142]
10    42 ms    30 ms    43 ms 194.74.65.42
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13    28 ms    27 ms    28 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
14    28 ms    32 ms    27 ms 132.185.255.148
15    26 ms    26 ms    26 ms bbc-vip103.telhc.bbc.co.uk [212.58.244.58]
Trace complete.
Trace carried out at 1356HRS on 06022012.
C:\Users\admin>tracert eunews.usenetnow.net
Tracing route to eunews.usenetnow.net [178.22.82.43]
over a maximum of 30 hops:
1     3 ms     6 ms     7 ms BTHomeHub.home [192.168.1.2]
2    16 ms    14 ms    14 ms 217.32.144.64
3    18 ms    20 ms    19 ms 217.32.144.110
4    20 ms    20 ms    20 ms 213.120.181.34
5    21 ms    20 ms    20 ms 217.41.169.39
6    19 ms    21 ms    20 ms 217.41.169.107
7    19 ms    19 ms    19 ms acc1-10GigE-9-2-0.sf.21cn-ipp.bt.net [109.159.25
1.93]
8    26 ms    28 ms    27 ms core1-te0-5-0-7.ealing.ukcore.bt.net [109.159.25
1.21]
9    28 ms    29 ms    26 ms peer2-xe0-0-0.telehouse.ukcore.bt.net [109.159.2
54.102]
10    27 ms    26 ms    26 ms manchester-nasaccess2-fe01.mdip.bt.net [195.99.1
25.66]
11    35 ms    34 ms    48 ms tge7-2.fr3.ams.llnw.net [69.28.171.93]
12    34 ms    39 ms    34 ms tge2-1.fr4.ams.llnw.net [69.28.172.114]
13    33 ms    33 ms    33 ms prolocation.telecity2.nl-ix.net [193.239.116.205
14   208 ms   206 ms   219 ms rc03-10g-12-rc04-10g-12.prolocation.net [94.228.
128.105]
15    86 ms    34 ms    34 ms 178.22.82.43
Trace complete.

Re: Infinity speed drop

Well, Here we go again in Wymondham Norfolk, 75/18 solid for 6 months. Speed getting slower and slower, nobody cares.
Speed today dropped again to 57.74Mbps Upload 14.71Mbps. IP Profile for my line dropped again to 59.3Mbps. Thats a long way off 76 when I joined. Have no faith what so ever with DLM as it never takes your speed back up. NOBODY CARES.

If you have a HH5, can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254
Lines 1-13 will be enough
If you found this post helpful, please click on the star on the left
If not, I'll try again

BT Infinity sped dropped from 34Mb to 2.4Mb after ...

My telephone line wnet out of action on 22 December dure to local flooding problems. Service was re-instated in teh New Year. Before the interrupion to the telephone seervice (which resulted I beleive in a new section of cabling being replaced - over 100 local phone lines were afffected) I had BT Infinity download speed of around 34MB and upload of around 6Mb. Since reconnection of teh phone line this has dropped to a maximuk download of 2.4Mb and uplaod of 0.72Mb.
I have loggesd this with the fault centre in India. At first I was told that the problem was still with the telephone connec tion and there was a fault in an overhead cable somewhere. I was told that I needed an engineer visit after this had been sorted. I was given a date for a visit in 12 days time. Today the time is up and no visit has taken place. When I contacted teh fault centre again they denied making any arrangemtns for a visit (although they telephoned me twice to confrim the date and to ask whenther I wanted morning or afternoon). The fault centre now tell me there is no fault showing on their test and that my computer is the cause. (I am using a 2012 Apple iMac - the same set-up that was receiving the higher speeds up to 22nd December.) I have been through every recommended action - disconnecting, taking out all connections, restarting the router, etc, etc) and it makes now differnece. Connection between the router and the computer is by ethernet, and have also tried it with wireless.
I connot find any way to make direct contact with either BT Infinity in UK or with BT Openreach. Can anyone suggest a solution to my problem - I am now getting slower speed with BT Infiinity than I was a year ago without the 'superfast' conncection.
Solved!
Go to Solution.

The test gave the following results:
Download: 2.37Mbps
Upload: 0.72Mbps
Ping Latency: 60.25ms
Further diagnostic test gave:
Download speedachieved during the test was - 2.4 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 2.41 Mbps
Upload speed achieved during the test was - 0.73Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
The test result has indicated that you should contact your ISP for further assistance.

Bt Infinity Speed dropped - Genuine Technical Ques...

Hi All,
I had Infinity 80/20 installed around 2-3 weeks ago. for the first week i was getting a rock solid 72 meg down and 17-18 up, i was at home that week and using it quite heavily, no drop outs, no disconnects, no re-syncs.
now, i am only getting 52 down and 9 up.(term "only" used loosley)
Background: when i had ADSL 8meg, i got 7 down, adsl2+ got 16 down
this is why i fully expected to get 70ish down from infinity, as i am a stones throw from the exchange.
i did have an issue with interleaving turning itself on (or auto, as the helpdesk confirmed there is only off/auto)
I am wondering whether this has happened to my new connection, as my pings have also risen from around 5-10ms, to around 20-30ms
i have the ECI /i rev b modem so no way to get trellis settings from it, i dont think, but i have included my DOWN and UP graphs from eDMT.
Any help in the matter would be great.
Also, has anyone had any issues with the WiFi on the HH3 with android devices? they seem to connect so slowly and inhibit my ability to watch streams
Thanks
John

is there any way to check if Interleaving is turned on with an ECI modem? I don't know if you can directly.
If you do a 'tracert bbc.co.uk' you can get a pretty good idea.
If line 2 shows up around 6/7ms or so, then interleaving is off.
If it shows much more, interleaving is probably on, with the delay indeicated by the difference.
For example I see 15ms; and my (HG612) modem reports an interleaving delay of 8ms.
You can get an HG612 around £15 on ebay as I expect you know ... one currently at £7.50 with p&p going in an hour.
Unlock that and you get lots of stats.
used the bt wholesale checker which also shows my profile.
What is your profile as a matter of interest?
the hop through 4 (yes 4) slave sockets
Master socket through 4 slaves sounds pretty odd. Are these junction boxes or real sockets? Unless they have really odd backwiring it would be a real,issue if you actually used them becuase they would upset the filtering. Similarly, if there are any extensions wired off from before the master you will have issues (even if the extension isn't used, worse if it is).
~~~
C:\utils>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.254
2 15 ms 15 ms 15 ms 217.32.147.100
3 16 ms 15 ms 15 ms 217.32.147.142
4 19 ms 20 ms 19 ms 212.140.206.82
5 19 ms 19 ms 19 ms 217.41.169.199
6 19 ms 19 ms 19 ms 217.41.169.109
7 19 ms 19 ms 19 ms 109.159.251.205
8 31 ms 24 ms 31 ms core2-te-0-4-0-16.ealing.ukcore.bt.net [109.159.251.59]
9 28 ms 27 ms 24 ms peer2-xe11-1-0.telehouse.ukcore.bt.net [109.159.254.118]
10 25 ms 25 ms 26 ms 194.74.65.42
11 * * * Request timed out.
12 27 ms 25 ms 32 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
13 28 ms 28 ms 30 ms 132.185.255.156
14 32 ms 29 ms 32 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]
Trace complete.

Broadband speed dropped from 10Mb to 250K overnigh...

My broadband speeds have dropped massively overnight and I was wondering if any of the experts on here can give me some guidance on what to try or to do next?
I've been on BT Total Broadband for ages and it was running typically at about 10Mbps according to occasional checks on Speedtest.net since early May when my line was upgraded - previous had been at about 6Mb. However, today I noticed my internet access was sluggish, I tried Speedtest.net again and was shocked to find I was being quoted a download speed of 0.24Mb (upload strangely was higher at 0.38). I then tried Speedtester.bt.com and it says my IP profile is 250Kbps with an actual speed of 159Kbps, so this makes it sound like I'm being throttled down, yet I haven't even come close to any limits. Also it's a bit strange to have it happen so suddenly - everything was working fine last night and the router has been on 24/7 (although I did reset it this morning thinking that maybe this would solve the speed issue - no such luck!)
I'll post the stats from the Speedtest and from my router below (I use a Belkin, not the Homehub in case that makes a difference), but would appreciate some ideas about what might have happened and anything I can do.
---------- Speedtester.bt.com -----------
Download speed achieved during the test was - 159 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1496 Kbps(DOWN-STREAM), 536 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 19.52:25.06:55.42 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
----------- Router Stats ------------
ADSL
Type          Fast Path
Status        SHOWTIME
                             Downstream   Upstream
Data rate(Kbps)       1496Kb          536Kb
Noise Margin            26                 25
Output power(dBm) 99               196
Attenuation(dB)       38                 16

Hi there I'm also having the same problem unfortunately. A coupe of days ago I was transferring a file from my laptop to my desktop via wireless and it caused my home hub 2 to hang. I had to reboot it a couple of times to get it working again but once it was back up again I found browsing to be really slow. I went on speedtest.net and discovered that I was getting 250k down and about 300k up. I power cycled the home hub a few times and checked all of my microfilters and connections (just to be on the safe side) but it was still slow. I went on the btspeedtest site and it is showing that my ip profile is 250k even though I am connected at 4,500k. I called the bt helpdesk this evening and was told that there looks like there was a problem but that they are showing my ip profile as being 3000k now and that I should check in a few hours on the bt speedtest site again. Well I did and it's still showing as 250k. The details from my hub and the speedtest site are below. Any thoughts and help would be very greatly appreciated.
Best effort test download speed = 219 kbps
Your DSL connection rate is 4576 kbps (down stream), 448 kbps (up stream)
IP Profile for your line is 250 kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
6.3 dB / 21.0 dB
Line attenuation (Down/Up)
49.0 dB / 31.0 dB
Output power (Down/Up)
18.9 dBm / 11.9 dBm
Connection Information
Line state
Connected
Connection time
0 days, 1:51:21
Downstream
4,576 Kbps
Upstream
448 Kbps

Broadband Speed dropped from 2.7Mbps to 448KBps To...

Last night my Connection was at 2.7Mbps, got home from work today at 17:00 and i had no connection, after numerous resets and even a factory reset of my 2wire hub, i got Broadband back, but at 448KBps!!
Any Help?
Just done the BT Speedtest and it says:
1. Best Effort Test: -provides background information.
Download Speed
0.3 Mbps
0 Mbps
0.5 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.3 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :0.45 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.35 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
and my router stats are:
Broadband Link Type:
Built in modem - ADSL
Connection Type:
PPPoA
User Name:
[email protected]
Current Internet Connection:
IP Address:
86.133.32.135
Subnet Mask:
255.255.255.255
Default Gateway:
217.47.41.122
Primary DNS:
213.120.234.2
Secondary DNS:
213.120.234.50
Host Name:
Domain:
MAC Address:
MTU:
1500
DSL DetailsDown Up
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Rate:
448 kbs
448 kbs
Max Rate:
220 kbs
820 kbs
Noise Margin:
9.0 dB
18.0 dB
Attenuation:
58.8 dB
31.5 dB
Output Power:
14.5 dBm
11.9 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {3840} Vendor: {ALCB} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
220 kbs
Attenuation @ 300kHz:
58.8 dB
Uncanceled Echo:
-18.7 dB
Ok
VCXO Frequency Offset:
11.7 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Excessive Impulse Noise:
0
Ok
Solved!
Go to Solution.

OK Tried the test socket with a filter i had laying around, after 5 mins, no connection at all, have replaced the Filter plate and reconnected, got a connection and it is :
Internet Details
Broadband Link Type:
Built in modem - ADSL
Connection Type:
PPPoA
User Name:
[email protected]
Current Internet Connection:
IP Address:
86.132.223.99
Subnet Mask:
255.255.255.255
Default Gateway:
217.47.41.122
Primary DNS:
213.120.234.6
Secondary DNS:
213.120.234.62
Host Name:
Domain:
MAC Address:
MTU:
1500
DSL DetailsDown Up
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Rate:
2144 kbs
448 kbs
Max Rate:
1696 kbs
840 kbs
Noise Margin:
9.0 dB
18.0 dB
Attenuation:
58.8 dB
31.5 dB
Output Power:
17.5 dBm
11.9 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {3840} Vendor: {ALCB} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
1696 kbs
Attenuation @ 300kHz:
58.8 dB
Uncanceled Echo:
-17.3 dB
Ok
VCXO Frequency Offset:
12.6 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Excessive Impulse Noise:
1
More Impulse Noise Protection Recommended
Traffic Statistics
Bytes Packets Errors %Cells Errors %
IP Traffic
Transmit:
69193
190
0
0
Receive:
417268
780
0
0
ATM Traffic
Transmit:
3218
0
0
Receive:
10488
0
0

Internet speed dropped from 2Mbps to 135Kbps for p...

Hi,
Until last week i had 2Mbps internet which was fine and stable, then it suddenly dropped to 135K.
I did not change anything on my network to caus this
I have tried a different router/cables/microfilters and virus checked with avira and malwarebytes none of which did anything so i am convinced it is an external problem.
I called india who reckoned i had 6Meg available.
Please can you find out if anything has changed somewhere else in your network or with my account that would cause this.
here is the speedtest results
Download speedachieved during the test was - 114 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :6624 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
here are my routers details
tatus
System Date and Time
LAN Settings
Date/Time
October 5 2011 , 8 : 10 : 41
LAN MAC Address
00:11:502:06:81
IP Address
192.168.2.1
Version Info
Subnet Mask
255.255.255.0
Runtime Code version
F5D7633-4Av1_UK_1.00.009
DHCP Server
Enabled
Boot Code Version
1.0.37-5.15
Hardware Version
V1.0J3
WLAN Settings
ADSL Modem Code Version
A2pB015c6
Wireless Function
Enabled
Serial Num
168-168-16888
WLAN MAC Address
00:11:501D:B7
Mode
125 High-Speed Mode
Features
SSID
coelodonta
Firewall
Enabled
ESSID Broadcast
Enabled
NAT
Enabled
Channel
11
UPnP
Disabled
Security
WPA-PSK
ADSL
Internet Settings
Type
Interleave
WAN IP
86.139.117.131
Status
No Defect
Default Gateway
217.32.91.140
Downstream
Upstream
Primary DNS Server
217.32.171.22
Data rate
6624
448
Secondary DNS Server
194.74.65.68
Noise margin
14.8
28.0
Output power
19.8
12.4
Attenuation
31.5
18.5
Solved!
Go to Solution.

Hi Welcome Your IP Profile has dropped because of a noise issue on your line causing the exchange equipment to see your line as unstable normally the profile will rise within a period of 3/5 days providing there are no restarts on your hub.
Some exchanges are now using a new profiling system that gives 88.2% of your connection speed the profile change on these exchanges is immediate at the new connection speed all you can do is wait while the exchange equipment restores your profile
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Infinity speed dropped from 77mb to 64mb

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