Bt Infinity speed in going down and down

Welcome All
I have a problem with Bt infinity option 2. Since I jon BT in June this year my download and upload speed is constantly going down every months. First There was 47/17 with 54/19 max on my line is OK. After few weeks 46/16, after few weeks 42/16, after that 40/15, after that 38/13, 38/12, 36/12, I checked on BT site my brodband speed and its been changed to max 54/13. Then I called CS and after 24h My speed has gone up to 42/12 and after few weeks (now) is 29/8.5. I choose infinity option 2 to get the best possible speed from my line but this is not what I expected. In that case by the end of contract I will end up with 0/0 I wrote 2 complaints but there was no answer at all. Yesterday when I called CS they redirect me to technicall support and I've been told that BT can give me minimum 50% of estimated speed on my line and that is OK, There is no fault on the line, my PC is working fine.
That meens BT is changing my speed, ip profile was 48/20 at the beginning now is 31/20
And one thing, I've been told that upload speed dont have a minimum so I can end up with 0 without problem
anyone has an idea what to do?

I did not notice any works near the cabinet, i've sent an email to mods. Maybe there is a chance to reset ip profile so it can be checked ones again? As i tried reset hub several times over last few weeks and propably i make it worse but i didnt know about how resetting your hub affected ip profile and line looks line dont deal with the amount of data or something. Im waiting for response from mods and in mean time maybe some of you can give me more advice what to do.
And one thing: when i do speedcheck on btwholesale.com on the results when the download green bar is "Max Achievable Speed 0Mbps" is it that strange? should be max ip profile or something. on upload green bar there is 20Mbps as ip profile

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Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.info/speed/adslmenu.html
also post your full hub stats by entering 192.168.1.254 into your web browser address bar and navigate to adsl or use a-z, if netgear enter 192.168.0.1
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If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Quote from: PirateDog on 07-December-13, 17:08:38
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Bt Infinity speed in going down and down

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