BT Infinity Speed loss

HI to all
I have been very happy with my infinity up until two weeks ago! i noticed that my speed has dropped down from an avererage of 36-38 MBs to 13-14 mbs
i called BT on friday last week and was told that, due to BT trying to upgrade the speed of infiinity off of my exchange, it had caused a fault there by decreasing the speed of it, the advisor said it will take about 5 days to fix and not to call back untill atleast sat 18/06, as calling back before will wipe out the call log created by calling him??
does this sound right or have i been fed one,
I live in Chippenham wilts,

if that is the repair status shown on the website then that should be all the information that anyone else will have just a matter of waiting for the 18th
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Similar Messages

  • Infinity speeds dropped over past month

    We recently had Infinity installed around 2 months ago and it was perfectly fine for the first month. I was consistently getting download speeds of 70Mbps and was extremely satisfied with that. However, the speed has dropped down to 50Mbps which is very annoying as it is a huge speed loss for me. I have ran many speed tests to see if the speed changes but it would appear to be capped at 50Mbps. My IP Profile tells me that the max speed on my line is 54Mbps however I know for sure that has dropped as it was once at 70. Is there anything I can do to reset my IP profile? Are there any things I can do to try and assist in this or should I just get used to it?
    Thanks.

    Just another update I have now asked BT to rest my IP profile. I am convinced there is something wrong with mine:
    1: 2 weeks ago the speed started to get worse.
    2: 1 week ago I reset the HH5 back to factory defaults.
    3: Nothing has changed speed wise in the last week.
    My current profile is: 63/18 (it was 80/20 for the first 2 months).
    I can download up to 70Mb from Steam or Origin despite my IP profile being locked to 63 Mb right now. For the 1st 2 months I could download @ 95-100Mb.
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  • I have been promised BT Infinity speeds over Coppe...

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    wilthewiz wrote:
    Don't cancel, make them provide what they're contracted to provide
    How could they do that if there's no fibre optic cable to his street cabinet?
    Openreach manage the infrastructure, BT Wholesale sell the services to ISP's, BT Consumer is just one ISP.
    My advice would be to cancel before the activation date if that is what you are considering. Once activated you are locked in to the contract and liable for early termination charges if you cancel within the contract minimum term (usually 18 months). You can officially complain but that can sometimes take months to get processed, and may not necessarily come out in your favour. 

  • BT Infinity speed massively drops in th evening

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    ive only been a BTI a few days, and my "daytime" speed on my mac wirelessly is about 34-36meg
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    JD.

    FiXiT wrote:
    Same here, had infinity installed on the 6th Oct , on the BT speed checker I was getting synced at just over 38 and 10 up, speed throughput was about 36\37 and up between 7\8. Yesterday the speed was about the same but after 5pm the download speed dropped to between 12 and 20, upload speed was still pretty good. The line is still synced at over 38 and 10 up so I would say the drop in speed is due to BT's traffic shaping and congestion in the evening?
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  • Told by BT that I should accept the infinity speed...

    After receiving a replacement homehub3 and then a contractor replacing the openreach "part" last year my speeds and drops were a thing of the past. I was contacted by BT after I made an enquiry when I read an article about an increase in the infinity speed..... He told me that it was good news that I can increase my infinity speed to 76mpbs down and approx 19-20 mpbs up, all I had to do was to commit to a new contract. Great news now an increase from approx 37mpbs to 76!
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  • Extreme speed loss

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  • How to minimise speed loss through wireless network?

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    Hi,
    Welcome to the forum!
    Please tell us the phone model you are using so we can better assist you on your concern. We will wait for your reply. 

  • Post Moved Infinity-speed

    Post moved to infinity http://community.bt.com/t5/BT-Infinity/Infinity-speed/td-p/666668
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    I was going to put it in the Infinity forum but as there were other similarish ones here, and that my problem is reagrding a connection issue (my modem gets Inifinity just fine), I thought thought the connection issues forum would be the correct place.
    Also as HH3 is not Infinity specific, I thought the problem was not necessarily Inifinity specific either
    Even so, thanks for putting in the correct place.

  • Slow Infinity speed

    I had BT Infinity (option 2) installed May 1st 2012. After waiting 10 days for speed to settle down, I checked my speed yesterday & today with the bt speedtester & speedtest.net & results are showing as an average 16 download & 4.50 upload.
     I did everything that BT advised via their 'How can i test my BT Infinity speed?' site ( checking connections, disabling anti-virus etc), as well as resetting the modem & hub, but results still showing average speed as mentioned above.
    I have run a PC Healthcheck via 'BT broadband desktop help' on my PC which is only a few months old & is running a wired connection to the hub, but I still have these very low speeds.
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    Hi  
     Hi Aarong,
    My estimates are 28.3 download, 5.7 upload. See results above from latest speedtest. It looks like the max acheivable speed (20Mbps) is same as previous BB package, not Infinity, even though my online bill page shows service as 'up to 76Mbps'.

  • INfinity speeds on I-pad 2??

    HI
    I have an I-pad 2, wifi only. I have the BT wifi app so that if I'm out & about I can find a hotspot.
    Does anyone know, if I used a hotspot near a house of someone who has BT Infinity would I get Infinity speeds or would I need an I-pad 4 to take advantae of this?

    Hi
    If you mean connecting to a BTWifi (BTOpenzone) hotspot then:
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    jac_95 | BT.com Help Site | BT Service Status
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  • Moved BT-Infinity/Speed-Drop

    Moved to infinity board  http://community.bt.com/t5/BT-Infinity/Speed-Drop/td-p/885536
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

    Update, finally had a call from complaints team at 8pm last night and said they could do nothing but transfer me to the billing team if i wanted to downgrade to Infinity 1
    I asked if i could have an Engineer and was told "No" as they would run the same tests and no problems were indicated on my line so i might be charged for the visit. Kept telling me my speed was within range and i was told this speed when i bought infinity 2
    Realy frustrated by this as i'm sure my line is capable of more having been stable at 46-48Mbps for last 18 months, ended the call by saying i will leave it for another 10 days to see if DLM is currently restricting my speed
    I guiess i'm frustrated at the poor customer service of BT and the constant referral to saying that i'm within range and I was told this when i ordered the service, which i know i wasn't.

  • Serious speed loss on infinity all of a sudden

    Hi,
    Any advice welcome - My infinity download speed has dropped from 40mb to just over 6mb since yesterday. Upload speed has remained at 10mb - I havent made any changes to my equipment. Are there any reported issues - nothing I can find on the website about system errors.
    I have made a call to the helpdesk but after following all the generic tests I am being told theres no errror - shall I post the results of the bt speedtester so someone can have a look?
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    Many thanks,
    GerryP

     Download speedachieved during the test was - 8.66 Mbps
     For your connection, the acceptable range of speedsis 16 Mbps-42.2 Mbps .
     Additional Information:
     IP Profile for your line is - 42.2 Mbps
    Upload speed achieved during the test was - 8.85Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 20 Mbps

  • Re: Serious speed loss on infinity all of a sudden

    A couple of times a week my upload and download speed via Wi-Fi drop to a snails pace. Normally I get 30Mbps download and 7Mbps upload. Often on a Monday morning I get 0.1Mbps both up and down on all wireless devices, the connection is reliable but unusably slow. I can solve this by connecting a laptop via Ethernet to the Wireless router or by rebooting the router. I logged a call with BT on this but of course when you run their wired test it responds OK so they are not interested. I have run Wi-Fi analysers on the area and switched wireless channels to and solve but the problem just seems to come back every few days. A faulty router maybe but why does it work OK 90% of the time and then stop out the blue. Any ideas appreciated !!

    A WiFi analyser cannot detect other devices that use the 2.4GHz band, like video senders, which can blot out many wifi channels.
    You should be able to find one channel out of 12, which works best. Do not rely on Smart Wireless, as it can only choose three channels
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • BT Infinity Speed - I feel Mislead/Cheated - will ...

    I had my line upgraded to BT Infinity option 2 on the 18th of April.  I was quoted an estimated speed on the checker before placing my order of 24.1mbps (Generally within +/- 2 Meg above or below).
    When the engineer left my premises he informed me that he had the line at 21mbps with loss on the copper cable after maximum throughput of 40meg to the cabinet, which i accepted. 
    After he had left I ran a BT diagnostic just to get a feel for it myself and it came back at 19mbps, i was downloading at about 2.6meg from steam, getting pings on my ventrilo and gaming from 15-25.
    I was a bit underwhelmed with finding it was 5 meg below the estimate but it was nice to get the download speeds and pings my programs were showing.
    But since then during the stabilization period apart from disconnecting and fluctuating wildly from between 0 and 17 mbps it has been dropping steadily lowering the IP profile every couple of days until now after 15 days (with the stabilization period over) it is down to an IP profile of 15.97 and registering between 13-15mbps on tests. My downloads seem to be at 1.8meg on steam and my pings are coming it at 30-90.
    I've had an engineer out to the premises and with his checks and tele-cons he made he has informed me this is likely the max speed i will be able to get and is unable to improve it.
    This is 8Meg below my estimate not the advised 1-2meg difference, only two thirds of the quoted speed and i'm told nothing can be done. This doesn't seem right or fair, this isn't the super fast service i have been spammed with on TV and Letters and emails from 'Warren Buckley' Managing Director of customer services...
    So i guess i'm stuck and just have to lump it.. pay the £26 per month for a sub par service, yes its better than my normal broadband line which was 7 meg but its not what i was expecting or paying for.
    Are the lines/cabinets/exchanges likely to upgraded again soon to increase this speed? or will the costs be lowered for people who don't recieve a very good service? I would like to think in the near future things will be upgraded again and i can get a proper fibre service, but if things are not likely to improve some sort of pricing discount for a poorer service is in order.
    Steven Macro

    Guess you could cancel and go back to ADSL and pay roughly the same price for more than likley a much slower speed?
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  • Infinity speeds at peak time

    Huge problmes in the Mold area, had a hove move on 15th septmeber 2 miles from old house where recieved constant 80 / 20 speeds.
    Infinty was installed on 24th september and for first day had 72 mbps speed on line with profile of 77 which was great.
    Since 25th my speeds range as follows
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    8am - 12pm - 50 - 68 mbps
    12pm - 4pm - 30-45 mbps
    4pm - 6 pm 12 - 25 mbps
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    This has been going on for 25 days now, numerous faults raised and closed by level 2 network teams, 3 engineer visits by open reach only to tell me its not an equipment or line issue, simply the exchange has too many people on infinity and cant cope with use during peak times.
    BT refuse to admit this and continue to tell me every night that it will be fixed in 24 hours day after day, engineer has said if i am getting 70 meg at off peak times then its a circuit issue.
    At a loss now at what to do other then try and cancel under terms that service can not be provided, neigbours are on normal BT broadband in my area and get constant 12 mbps speeds for £30 a month less, seems that may be only option while infinty 2 is knackered

    Are there any problems shown for your exchange. http://usertools.plus.net/exchanges/mso.php
    http://usertools.plus.net/exchanges/?
    http://btbusiness.custhelp.com/app/service_status
    http://bt.custhelp.com/app/answers/detail/a_id/15036
    http://community.plus.net/exchange-information/
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