BT Infinity Speed:

Infinity is coming to my area very soon and the cabinet is 160 metres line distance from me, is I likely to receive the full speed on the 80/20 package?

Hi mackem92
Potentially, you are in a good position to get the maximum speed of 80/20. Have you checked the BT Availability Checker - that is a good "ball park" estimate of what you may get.
Just a small word of caution though. Sometimes the cabinet that appears to be the one closest to you may not be the one that you get your Infinity service from. If you are in an area that had Post Office cabling put in many years ago, the network topology was never envisaged to be carrying data signals so it can go in all sorts of directions before arriving at your home. Also, if there is any aluminium cable in the service from your home to the cabinet that can affect the high frequency signalling that is used on VDSL.
ptan

Similar Messages

I have been promised BT Infinity speeds over Coppe...

On 31/10 I went to BT website, entered my postcode to see what services I could get and ordered BT Infinity 2 (with £125 sainsbury voucher offer). upto 78mb speed Yay!
Was given an installation date of 11/11 with activation within 24hrs.
On the 4/11 I got a text saying the order was on hold as they were trying to contact the previous line owner,
who had moved out on the 31st, having sold the house to me.
I phoned BT and explained to them that the previous owner no longer lived there, and that they had disconnected the telephone line anyway. I was assured the order would progress and the hub would be delivered on the 11/11.
Came home on 11/11 expecting to find a parcel with the hub, but nothing so left it till the next eve and still nothing.
Phoned again and told that the order management team would give me a call back in the next 24hrs.
On the 13/11 (eve) I got a phone call from order management team telling me my service would be connected on the 19/11.
I said this was unacceptable & in breach of agreed contract, but they wouldnt budge.
Asked to speak to someone higher up and passed to another lady, who kept calling me Colin. (my surname is Collins).
She said they were still waiting to talk to the previous line owner to take it over, so i repeated that the line was dead and the owner had moved out 13 days earlier.
Again, i asked to speak to someone higher up and was promised that the service would be set up today (14/11) and activated on Monday. I asked about the Hub and was told this would be delivered 'next week'.
By this time I was so frustrated I contemplated cancelling the whole order and seeing what other ISPs were in the area.
To my shock, I found the fastest speed available to the village I leave in was 17mb as there is no fibre optic!
I checked my BT order status this morning, to find that the BT home Hub 5 has been dispatched, so I phoned and asked to speak to their technical engineers to see how I can connect a LAN port to a copper telephone line!
I was passed yet again to the order management team, who told me my order had been cancelled as they couldn't provision a port at my local exchange, but the broadband team were preparing the connection for the 18/11.
I said I was not surprised as there is no fibre optic in the area. The lady suggested she ran a line check which I said was probably a good idea.
She came back and said there is no fibre optic to my address, only copper telephone line. Yay!! progress!
She said she will pass this info to the expert team and organise for an engineer to test the line and may require an engineer for installation.
She then promised that I would still get BT Infinity speed that I ordered, so i said can I have that in writing which she emailed me and texted me.
So lets see what happens next week. I am not holding my breath!

wilthewiz wrote:
Don't cancel, make them provide what they're contracted to provide
How could they do that if there's no fibre optic cable to his street cabinet?
Openreach manage the infrastructure, BT Wholesale sell the services to ISP's, BT Consumer is just one ISP.
My advice would be to cancel before the activation date if that is what you are considering. Once activated you are locked in to the contract and liable for early termination charges if you cancel within the contract minimum term (usually 18 months). You can officially complain but that can sometimes take months to get processed, and may not necessarily come out in your favour.

BT Infinity speed massively drops in th evening

is it normal for infinity speed to drop by over half in the evenings?
ive only been a BTI a few days, and my "daytime" speed on my mac wirelessly is about 34-36meg
yet in the eveningit drops to around 14 meg. i understand the "if the exchange is busy" nonsense but a 20MB drop?
thoughts?
JD.

FiXiT wrote:
Same here, had infinity installed on the 6th Oct , on the BT speed checker I was getting synced at just over 38 and 10 up, speed throughput was about 36\37 and up between 7\8. Yesterday the speed was about the same but after 5pm the download speed dropped to between 12 and 20, upload speed was still pretty good. The line is still synced at over 38 and 10 up so I would say the drop in speed is due to BT's traffic shaping and congestion in the evening?
Btw have you managed to see the usage meter yet on your account? because I havn't, still looking for answers.
Its there OK
Its log in to account at BTCOM
SCROLL down to MANAGE MY SERVICES
BROADBAND
VIEW YOUR BROADBAND USAGE
Some people seem to have problems if they have more than one account as it must be logged in to the correct one
But you probably knew all that
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Told by BT that I should accept the infinity speed...

After receiving a replacement homehub3 and then a contractor replacing the openreach "part" last year my speeds and drops were a thing of the past. I was contacted by BT after I made an enquiry when I read an article about an increase in the infinity speed..... He told me that it was good news that I can increase my infinity speed to 76mpbs down and approx 19-20 mpbs up, all I had to do was to commit to a new contract. Great news now an increase from approx 37mpbs to 76!
The past three days after several speed tests my speeds are around 41-44mpbs so I contacted BT, that was my mistake. I was taken through the test scenario and it was still coming back at about 55-59mpbs.
I was then told that I "should not have been getting the 72-74mpbs," and things like "are you sure?" I have been bragging about my 74mpbs to everyone for about a year now!
The young girl/lady on the line told me that I was only promised 64mpbs and I should be happy with these speed test results now of 54mpbs, my line has now been "split" and I am now "sharing"?? Oh and this time of day it is extremely busy on the internet?!
Sorry but I have done all the switch offs, resets, etc....I know what I had and it was approx 74mpbs for about a year, now a lot lower, so ideally I would like it back to where it was, if any moderator could look into this for me?

Basically what I was told, put up and shut up But I am taking notes and keeping all records.
I joined because tyhe latancy on gaming was amazing, now its pants, totally ruined my experiance with them, just look at my connection now, that green line was almost at the bottom, now its hitting the middle
What's slow about FTTC........DLM

Post Moved Infinity-speed

Post moved to infinity http://community.bt.com/t5/BT-Infinity/Infinity-speed/td-p/666668
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I was going to put it in the Infinity forum but as there were other similarish ones here, and that my problem is reagrding a connection issue (my modem gets Inifinity just fine), I thought thought the connection issues forum would be the correct place.
Also as HH3 is not Infinity specific, I thought the problem was not necessarily Inifinity specific either
Even so, thanks for putting in the correct place.

Slow Infinity speed

I had BT Infinity (option 2) installed May 1st 2012. After waiting 10 days for speed to settle down, I checked my speed yesterday & today with the bt speedtester & speedtest.net & results are showing as an average 16 download & 4.50 upload.
I did everything that BT advised via their 'How can i test my BT Infinity speed?' site ( checking connections, disabling anti-virus etc), as well as resetting the modem & hub, but results still showing average speed as mentioned above.
I have run a PC Healthcheck via 'BT broadband desktop help' on my PC which is only a few months old & is running a wired connection to the hub, but I still have these very low speeds.
Can anyone give me any advice?
Thanks

Hi
Hi Aarong,
My estimates are 28.3 download, 5.7 upload. See results above from latest speedtest. It looks like the max acheivable speed (20Mbps) is same as previous BB package, not Infinity, even though my online bill page shows service as 'up to 76Mbps'.

INfinity speeds on I-pad 2??

HI
I have an I-pad 2, wifi only. I have the BT wifi app so that if I'm out & about I can find a hotspot.
Does anyone know, if I used a hotspot near a house of someone who has BT Infinity would I get Infinity speeds or would I need an I-pad 4 to take advantae of this?

Hi
If you mean connecting to a BTWifi (BTOpenzone) hotspot then:
BTWifi or BTWifi-with-Fon hotspots allow speed of either upto 512 kbps on an ADSL connection or upto 3mbps on an ADSL2+ or FTTC (BT Infinity) connection , these BTWifi or BTWifi-with-Fon SSIDs are transmitted from residential BT Home Hubs.
From premium BTWifi (BTOpenzone) hot spots such as from Starbucks you can achieve a speed of upto 8mbps.
Hope that helps,
Cheers.
jac_95 | BT.com Help Site | BT Service Status
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Moved BT-Infinity/Speed-Drop

Moved to infinity board http://community.bt.com/t5/BT-Infinity/Speed-Drop/td-p/885536
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Update, finally had a call from complaints team at 8pm last night and said they could do nothing but transfer me to the billing team if i wanted to downgrade to Infinity 1
I asked if i could have an Engineer and was told "No" as they would run the same tests and no problems were indicated on my line so i might be charged for the visit. Kept telling me my speed was within range and i was told this speed when i bought infinity 2
Realy frustrated by this as i'm sure my line is capable of more having been stable at 46-48Mbps for last 18 months, ended the call by saying i will leave it for another 10 days to see if DLM is currently restricting my speed
I guiess i'm frustrated at the poor customer service of BT and the constant referral to saying that i'm within range and I was told this when i ordered the service, which i know i wasn't.

BT Infinity speeds and a low IP profile.

Basically I just recently had Infinity installed. It was all fine when they installed it and for a few hours after they did, I was getting 27mbps on average. But then it all became fishy and my speed dropped considerably down to around 6mbps and it just hasn't increased since. I was getting 6mbps before I upgraded so this is frustrating me, a lot.

Hi,
Something wrong there never seen a speed range that goes down 12000>7131Kbps. When you carried out this speed test did you put the information into the top box's ??? If you did what did it say .
above is the part I'm on about, it gives a bit more information. You may only have to options tho.
1. Need to get Eng. out to reset your IP Profile
2. See if the Mod's can do this for you, Before they couldn't but I think they were going to be able to.
iechyd da
sky twitter account a customer ask why sky go streams are worst then sd and yet bt and eurosports apps stream in hd. Reply from mod, oh thats easy the files for hd are some huge that sky go can't play them and no app can stream hd due to this and so when they say they are they're really sd streams, if there was any way around this we would have done it now.

BT Infinity speed and drop out

Hi all Not sure why but my BT Infinity has gone from 36 meg download to around 20meg also I have noticed that an odd time mainly at night I can loose conection it does come on once reboot router and speed does go back to 20 meg came from 02 broadband only think i have done is not shown ssid on wireless any one any ideas what could be wrong
Just an update I have plugged in to router and now speed is showing 30 meg 10 meg increase but when broadband was fitted i was getting 36 meg wireless on the same pc
Thanks for any advice or help

u have not said what wireless mode u are using
is it g or n?
u did say to start with u got 36 on wireless so i presume u are on N have u any other devices that are g trying to connect?
54g operates at a maximum physical layer bit rate of 54 Mbit/s exclusive of forward error correction codes, or about 22 Mbit/s average throughput.
so if u are on g then looks like u are getting a good and approx right speed if N then u should get nearer the 36.
i cant rem if u have a mix of n and g then everything drops to the lowest 54g speed or not
ie
The downside is that if you have a mixed wireless client environment at home (Wii/Blackberry) - 802.11b/g, newer laptop with 802.11n) you will only ever get a max of 802.11g speeds
someone else can confirm this

BT Infinity - speed, lack of

Hello
I am new to the forum but have read online that the forum can be helpful for getting problems resolved.
I have BT Infinity broadband installed about 5 months ago. Initially it was working fine and the speed was great. For the last two months I have been getting between 0.3 and 0.5mps download speeds. We have one computer, wired. We use it primaily to watch iPlayer and this is now impossible,
My husband and I have wasted hours of our lives contacting the off-shore call centres. We have had two engineers round, the first was here for 2.5 hours and did not fix the problem, the second yanked out the internet connection while I was working from home before I could get to my laptop and secure my work, he did not fix the problem either. I have been told that my IP address has been repointed, no change.
My husband has logged formal complaints, requested call backs, requested to speak to managers, requested to cancel the contract but nothing.
We are not getting anywhere near the service we are paying for and are totally powerless to do anything to get this resolved.
Any suggestions?

Hi BahamaMama
I have just sent you an email update, I have taken the speed test results you have provided for me and forwarded them for further investigation. Once I have an update for you I will be back in touch.
Thanks
Stuart
BTCare Community Mod
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We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Infinity speeds drop to 2.8Mb after 6 months.

Hey,
As everyone else experiences after BT have you signed up into a contract I am now facing horrible speeds of:
>
Download speedachieved during the test was - 2840 Kbps
For your connection, the acceptable range of speeds is 12000-18720 Kbps .
Additional Information:
IP Profile for your line is -18720 Kbps
I do find it amusing how every ISP keeps a new customer happy for a few months then totally disregards them. I've heard people in the industry claim that ISPs can manage where bandwidth goes and considering the same thing has happened with AOL, O2, Be and now BT I could actually believe it.
Anyway, enough ranting. The problem is my IP profile has been steadily decreasing over the few months I have had Infinity and now I've ended up 2840kbps...
This speed for "super fast fibre optic broadband!!!!" simply isn't good enough, especially when paying an enormous £42.50 a month to BT. Perhaps a cut on the advertising and expansion is in order until you can actually withstand the customers you have just now.
Help me.

Update: Very interestingly I just ran speedtest.net and speedtester.bt.com on the livingroom computer and got very different results.
Download speedachieved during the test was - 14779 Kbps
For your connection, the acceptable range of speedsis 12000-18720 Kbps .
Additional Information:
IP Profile for your line is -18720 Kbps
14779 Kbps. Had I got that on my bedroom computer I wouldn't have wrote this complaint even though it is still pretty slow considering I'm not that far from the green box.
Both are desktop computers connected to the HH3 via ethernet cable. I'm fairly sure the inital problem isn't with the cable though it could be...However, due to the wall now being plastered over, I cannot replace it.

BT Infinity speed dropped from 77mb to 64mb

Hi there I recently got BT Infinity 2. Which was brilliant for the first two weeks with a constant 77mb IP Profile. But sometime last week (possibly related to the wind and snow?) It just done an insant drop to 64mb and has stuck there ever since. Is there anything I can do to get my speed back up. Or do I have too wait 2-3 weeks for DLM to reset it automatically?
Before:
After:
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ42955553
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:52:01
6. Data rate:
18771 / 65605
7. Maximum data rate:
18748 / 65502
8. Noise margin:
5.9 / 6.2
9. Line attenuation:
0.0 / 17.7
10. Signal attenuation:
0.0 / 17.4
Unfortunately I dont have an IP profile screenshot before the speed drop but it was 77mb.
Thanks

can you post the estimates from the dslchecker
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BT Infinity Speed drops

Hey guys,
So around a month or two ago, we had a stint of connection outages and instability, in which our connection dropped out several times a day over the course of a few days, which was then followed an occasional drop every other day or so. During the course of this, speed steadily fell from it's usual ~30-35mpbs, to ~5mbps, which it has been at for the past few weeks without change, tested with a direct connection to the router.
Is this an issue that could be solved with getting an IP profile reset or would I need to get an engineer out to have a look at this issue?
Any help is appreciated. Stats below.
Thanks,
BT Infinity 2 Package:
1. Product name:
BT Home Hub 3.0B
2. Serial number:
+058721+123330QQ9A
3. Firmware version:
V100R001C01B036SP05_L_B. Last updated 15/11/13
4. Board version:
VER.D
5. WAN:
PPP Connected
6. Data sent/received:
3158419821/568887599 B
7. Broadband username:
[email protected]
8. BT FON:
Yes
9. Wireless network/SSID:
BTHub3-4GXJ
10. Wireless connections:
Enabled (b/g/n, 20M, WPS Disabled)
11. Wireless security:
WPA and WPA2
12. Wireless channel:
Automatic/1
13. Firewall:
Default
14. MAC Address:
88:534:93:30:EB
15. Software variant:
05_L_B
16. Boot loader:
1.0.37-106.5
Telephone Number *********** on Exchange AYCLIFFE is served by Cabinet 3
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
54.4
35.5
13.9
8.4
Available
FTTC Range B (Impacted)
46.8
25.7
13.9
6
Available
WBC ADSL 2+
Up to 2.5
1 to 4
Available
WBC ADSL 2+ Annex M
Up to 2.5
Up to 0.5
1 to 4
Available
ADSL Max
Up to 2
1 to 3.5
Available
WBC Fixed Rate
1
Available
Fixed Rate
1
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available

The diagnostics test does not seem to work with me. I've attempted it a few times over the last few weeks on different devices and browsers and get the same message everytime.
1. Best Effort Test:
Download Speed : 5.47 Mbps
2. Upstream Test:
Upload Speed : 3.51 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Anything else I can do?

BT Infinity speed problem

I have bt infinity with a home hub 3. since installation 2 years ago the fastest download speed achieved was 20.16, this was 2 weeks after installation. Within 3 months of installation the speed was around 12. The average is around 10-13mbs. last week the speed dropped to 10mbs. i did the bt wired speed test it still came out at 10mbs. It indicated that the speed to my house was good (whenever I do a wired and a wireless speed test the results are virtually identical). so i called bt. they did various tests over the phone then said they would so a 'stale' test which takes 24hrs. After the 24hrs it was still at 10mbs. 2 days later it went upto 15mbs. on sunday it went back down to 10mbs. its currently 14.8.
i called customer services they said my estimated speed should be between 17-26mbs. but when i contacted the technical people they said it should be 17mbs max.
so i am really confused as to what speed I should expect, i know I am not particularly near the exchange. i also know my setup should be fine, the bt cable goes straight into the main telephone socket for the house. I then have an extension off that. I do have ethernet cables for iplayer and british gas 'hive' going into the hub. when I did the speed tests these were not in use.
I have followed the troubleshooting hints, download the bt desktop, done diagnostic tests, pressed restart on the hub,reset the hub.
I read a previous post where they suggested doing the dsl line checker, which i have done,here's the results.
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
High Low High Low
FTTC Range A (Clean) 25.6 18 5.1 3.3 -- Available
FTTC Range B (Impacted) 20.5 10.4 4.3 0.8 -- Available
WBC ADSL 2+ Up to 2 -- 1 to 3.5 Available
ADSL Max Up to 1.5 -- 1 to 2.5 Available
WBC Fixed Rate 0.5 -- -- Available
Fixed Rate 0.5 -- -- Available
Other Offerings
FTTP on Demand 330 30 -- Available
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available
Can anyone tell me what speed I should expect?
If my current speed is not correct how do i persuade BT to come and fix it?
thanks

Hi,
Thanks for the help. i had already done the 17070 phone test this morning and the line seemed fine. but when i made a call at 4pm the line was really crackly and when i read your post i did the 17070 test again and it was also really crackly.
the crackly line seems to be a new thing that has happened intermittantly over the last few weeks.
heres the results of the btwholesale speed test. before i carried it out i followed the instructions and also disconnected the ethernet cable from iplayer to the hub so the only ethernet cable connected was from the homehub 3 to my laptop.
download speed 11.67
upload speed 2.66
ping latency 59.63
1. Best Effort Test: -provides background information.
Download Speed
11.67 Mbps
0 Mbps 14.52 Mbps
Max Achievable Speed
Download speedachieved during the test was - 11.67 Mbps
For your connection, the acceptable range of speedsis 10.16 Mbps-14.52 Mbps .
Additional Information:
IP Profile for your line is - 14.52 Mbps
2. Upstream Test: -provides background information.
Upload Speed
2.66 Mbps
0 Mbps 10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 2.66Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
i have just done another speed test an hour after the last one and the download speed is 14.13
maybe you can make sense of it!!
Thankyou

BT Infinity Speed - I feel Mislead/Cheated - will ...

I had my line upgraded to BT Infinity option 2 on the 18th of April. I was quoted an estimated speed on the checker before placing my order of 24.1mbps (Generally within +/- 2 Meg above or below).
When the engineer left my premises he informed me that he had the line at 21mbps with loss on the copper cable after maximum throughput of 40meg to the cabinet, which i accepted.
After he had left I ran a BT diagnostic just to get a feel for it myself and it came back at 19mbps, i was downloading at about 2.6meg from steam, getting pings on my ventrilo and gaming from 15-25.
I was a bit underwhelmed with finding it was 5 meg below the estimate but it was nice to get the download speeds and pings my programs were showing.
But since then during the stabilization period apart from disconnecting and fluctuating wildly from between 0 and 17 mbps it has been dropping steadily lowering the IP profile every couple of days until now after 15 days (with the stabilization period over) it is down to an IP profile of 15.97 and registering between 13-15mbps on tests. My downloads seem to be at 1.8meg on steam and my pings are coming it at 30-90.
I've had an engineer out to the premises and with his checks and tele-cons he made he has informed me this is likely the max speed i will be able to get and is unable to improve it.
This is 8Meg below my estimate not the advised 1-2meg difference, only two thirds of the quoted speed and i'm told nothing can be done. This doesn't seem right or fair, this isn't the super fast service i have been spammed with on TV and Letters and emails from 'Warren Buckley' Managing Director of customer services...
So i guess i'm stuck and just have to lump it.. pay the £26 per month for a sub par service, yes its better than my normal broadband line which was 7 meg but its not what i was expecting or paying for.
Are the lines/cabinets/exchanges likely to upgraded again soon to increase this speed? or will the costs be lowered for people who don't recieve a very good service? I would like to think in the near future things will be upgraded again and i can get a proper fibre service, but if things are not likely to improve some sort of pricing discount for a poorer service is in order.
Steven Macro

Guess you could cancel and go back to ADSL and pay roughly the same price for more than likley a much slower speed?
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BT Infinity Speed:

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