BT Infinity speeds and a low IP profile.

Basically I just recently had Infinity installed. It was all fine when they installed it and for a few hours after they did, I was getting 27mbps on average. But then it all became fishy and my speed dropped considerably down to around 6mbps and it just hasn't increased since. I was getting 6mbps before I upgraded so this is frustrating me, a lot.

Hi,
Something wrong there never seen a speed range that goes down 12000>7131Kbps. When you carried out this speed test did you put the information into the top box's ??? If you did what did it say .
above is the part I'm on about, it gives a bit more information. You may only have to options tho.
1. Need to get Eng. out to reset your IP Profile
2. See if the Mod's can do this for you, Before they couldn't but I think they were going to be able to.
iechyd da
sky twitter account a customer ask why sky go streams are worst then sd and yet bt and eurosports apps stream in hd. Reply from mod, oh thats easy the files for hd are some huge that sky go can't play them and no app can stream hd due to this and so when they say they are they're really sd streams, if there was any way around this we would have done it now.

Similar Messages

Major power cut and now low ip profile

HI i am using the home hub 4 and have been getting line speeds of close to 2mb for the last two years and very stable but ever since a 24hr long major power cut i have a speed of 1.3mb why is this ? ive posted the bt wholesale test results and the router stats
When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.
1. Product name:
BT Home Hub
2. Serial number:
+068340+NQ33601726
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 24/11/13
4. Board version:
BT Hub 4A
5. ADSL uptime:
0 days, 00:40:00
6. Bandwidth:
448 / 1632
7. Data sent/received:
6.5 MB / 32.4 MB
8. Broadband username:
[email protected]
9. BT FON:
No
10. 2.4 GHz Wireless network/SSID:
grahamsteviesofia
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 1
14. 5 GHz Wireless network/SSID:
grahamsteviesofia
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Disabled
19. MAC Address:
18:62:2c:0b:11:02
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.1 Annex A
22. Latency type:
Interleaved
23. Software variant:
24. Boot loader:
FAQ
1. Best Effort Test: -provides background information.
Download Speed
1.3 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.3 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.44 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.37 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.37Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Solved!
Go to Solution.

The one thing it does not show is your noise margin. If you go to hub manager then troubleshooting then logs then you are looking for 2 lines when hub last connected to the internet which give your connection speed and noise margin. If you find them can you post
the drops in connevtion due to the power cuts have probably increased your noise margin resulting in a lower connection speed and therefore lower profile. Your profile is correct for your current connection speed
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow browsing speeds and super low download speeds...

Hello,
I wonder if anyone is having similar issues or knows what may be a possible cause. Since last night it's became impossible for me to download anything, regardless of the device or source of the download e.g. can't download anything on my PS4, can't download anything on Steam, Youtube takes an age to buffer, websites sometimes load slow, somtimes fast.
On steam for example the download will start at around 3 MB/s but within about 20 seconds it's dropped right down to mere Bytes. To rule out an issue with my PC I've also tried downloading various things on my ipad and PS4 but have the same issue
The odd thing is the speed test appears fine as seen below and as a result when speaking with support earlier they told me the line appeared fine. But I can't understand how that can be.

this link may help https://community.bt.com/t5/BT-Infinity-Speed-Connection/Speed-Test-Fine-But-No-D-L-Speed/td-p/12952...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Very high sync speed but very low ip profile!! Ple...

Hello everyone.
I have been a BT customer for almost 4 yrs now, with little or no issues during my time with them. Until now!
About 2 months ago i mustve signed upto the 20mb bb, as my 8mb bb, was working great but i though why not to the extra speed. So i sign up, and i get about 17.8mb sync rate, GREAT im thinking. SLowly, i did not realise my bb kept dropping out and eventually it lowered the sync rate everytime and eventually it halted at a 4.5mb sync. I am thinking how is this possible, i had 8mb bb and it used sync at 8.1mb without fail and speeds were excellent.
So i called them logged a fault, on 21/11/2010. I explained to them what had happened, they understood, tried to do a few things their end, however nothing change, so they booked in an engineer for 22/11/2010. he came and saw everyhting was fine (i wasnt home at the time, my mum was) so did really have a chance ot explain properly, but i told him what i could over the phone whil i was at work, and advised your premises seems to be fine, must be exchange. OK . Bt followed up asking is everything resolved,i said no changes, speed it still slow.They booked another engineer for 7/12/2010.
He came, i happed to stay home this time, and i explained to him what is happening. He checked everything, ran some line tests, and notices my line can hand 16mb but it seems to have capped. he got the cap removed and it synced at 17.9mb, im thinking AWESOME. He checked the mains, even replaced the socket, because i had a old battered one, which was excellent. He advised give it few hours the ip profile should reset itself, just keep monitoring it. He also advised if your bb line kept dropping, then it would keep lowering the sync rate and this has what had happened originally. He also advise if it starts happening again, connect the router directly the mains as it was currently on the extension socket down stairs. Once he left, as adivsed i monitored and i kept seeing it was dropping off and very very frequently like every 10 minutes. So i took his advised connected the router to the mains upstairs with a filter and it has not dropped since. this was 2 days, 2hrs 31mins ago.
However my ip profile has not changed. my sync rate has increased by more than 400% and has been very stable as i have notice with NO drop out.
I have been doing research, i have read any major sync increases the ip profile should reset within a few hrs, but as you can see it hasnt in more than 48hrs. I know i should wait maybe another 24hrs but i dont think it would make a difference. I phoned BT yday and they stated this the best your line can handle, i explained to them the history of speed and the recent incident, but told me nothing can be done and this the best i can get, they wud not understand my connection syncing how it should but the profile is stopping me from enjoying it!
I was wondering is there any way i can get this sorted, so i can enjoy really fast broadband?
Here are bb router (homehub 2.0 stats below and the speedtester results also):
ADSL line status
Connection Information
Line state
Connected
Connection time
2 days, 02:43:29
Downstream
17,832 Kbps
Upstream
1,131 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
5.6 dB / 5.8 dB
Line attenuation (Down/Up)
24.1 dB / 9.8 dB
Output power (Down/Up)
26.8 dBm / 1.7 dBm
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
3132 Kbps
0 Kbps
4000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 3132 Kbps
For your connection, the acceptable range of speedsis 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :17832 Kbps(DOWN-STREAM), 1131 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 3.43:16.63:79.94 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
918 Kbps
0 Kbps
1131 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 918 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1131 Kbps
PLEASE PLEASE, can anyone help me in getting this sorted, i know what my line is capable and i know its faster than this.
Thank you in advance and let me know if any more information is required. THanks once again.

Similar situation here. I fitted a BT accelerator a month after the switch to ADSL2+ to get that last little bit of speed and instead it caused repeated dropouts. My IP profile got hammered and SNR set crazily high as a result.
Removed the accelerator and have a rock solid line again. That was 3 weeks ago and my profile is now at 12000 with SNR down to 12db. Hopefully will be back to where I was before the accelerator some time by the end of January.
I am using a Dlink 2460 so could force the SNR down with DMT software but am holding off at the moment as BT's profiling is so aggressive I don't want to give it any excuse to hammer my line again.

Infinity Upgrade leads to Lower Download Profile

I have been on Infinity for almost a year and after numerous problems in the early days with several engineer visits required to increase my profile, it's been very solid 37/10 for the last 6 months, so very happy. I ordered the upgrade on Thursday due for completion yesterday and low an behold my profile has changed ------ but lower 33.88/20. i have just spent the last 1/2 hour on the phone to be told that it should increase over the next 10 days. Is this correct as I have my doubts!

What was your expected speed when you ordered the regrade?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow Infinity speeds and appalling customer servic...

Our Infinity connection has been up and running for 6 - 8 weeks and has worked flawlessly at 39 down and 8 up continuously.
In the last 9 days the speed has dropped to anything from 1 - 7 down and 6 - 8 up
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
2917 Kbps
0 Kbps
30123 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 2917 Kbps
For your connection, the acceptable range of speedsis 12000-30123 Kbps .
Additional Information:
IP Profile for your line is -30123 Kbps
2. Upstream Test: -provides background information.
Upload Speed
6007 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 6007 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
I logged this with BT technical support on the 16th August and so far have received no callbacks when promised (current count of nonexistant callbacks is 8 ) and zero updates as to the possible cause of the fault or any plan to resolve it. I've been told that it is with the Networks, Investigation, Management and Wholesale teams but noone will actually tell me whats going on.
I'm posting this here and will contact one of the mods to see if theres anything they can do to help. Although if i'm honest I think I may be finished as a BT customer and will pay my way out of the contract and go elsewhere despite being 2 months into an 18 month contract.
Shocking service, amazing product (when it's working)

I would give the Mods time to resolve the problem, meanwhile have a look (link removed) for your legal rights which would mean you would not have to pay to get out of your contract.
Sorry the link is incorrect. I'll get back with the correct one.
Use this

BT Infinity speed and drop out

Hi all Not sure why but my BT Infinity has gone from 36 meg download to around 20meg also I have noticed that an odd time mainly at night I can loose conection it does come on once reboot router and speed does go back to 20 meg came from 02 broadband only think i have done is not shown ssid on wireless any one any ideas what could be wrong
Just an update I have plugged in to router and now speed is showing 30 meg 10 meg increase but when broadband was fitted i was getting 36 meg wireless on the same pc
Thanks for any advice or help

u have not said what wireless mode u are using
is it g or n?
u did say to start with u got 36 on wireless so i presume u are on N have u any other devices that are g trying to connect?
54g operates at a maximum physical layer bit rate of 54 Mbit/s exclusive of forward error correction codes, or about 22 Mbit/s average throughput.
so if u are on g then looks like u are getting a good and approx right speed if N then u should get nearer the 36.
i cant rem if u have a mix of n and g then everything drops to the lowest 54g speed or not
ie
The downside is that if you have a mixed wireless client environment at home (Wii/Blackberry) - 802.11b/g, newer laptop with 802.11n) you will only ever get a max of 802.11g speeds
someone else can confirm this

Engineer fixed speed but still low ip profile.

hi the engineer came and gave me a great boost i never get more than 1919 0r similar so very happy
Connection time
0 days, 00:25:55
Downstream
5,307 Kbps
Upstream
955 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.3 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.0 dB / 5.8 dB
Line attenuation (Down/Up)
47.4 dB / 28.9 dB
Output power (Down/Up)
8.1 dBm / 1.4 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
3879 / 1
HEC Errors (Down/Up)
4161 / 0
Error Seconds (Local/Remote)
982 / 1
and i know its only 20 mins but shouldnt my speedtest read different or do i have to wait the recommended time for the ip prifile to rise. all i want to do is watch my bt vision.
Download Speed
1397 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1397 Kbps
For your connection, the acceptable range of speedsis 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :5307 Kbps(DOWN-STREAM), 955 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 14.1:22.48:63.42 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

woo hoo its gone up massively. my fingers are crossed it weill stay this way.
todays speed test at 8 am
4336 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 4336 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4979 Kbps(DOWN-STREAM), 963 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.24:24.75:59.02 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

Slow infinity speed and no dial tone

Please help, I upgraded to infinity 2 last week, since the upgrade i have no dial tone and my my speed has dropped form 37MB to around 15mb http://www.speedtest.net/result/1956992862.png i have tried the BT speed test several times but it wont finish the test it just comes up with an error, any ideas????

Line fault. Report the phone fault to BT.

Very slow upload speeds and packet loss

I have the exact same issue as the following threads.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/Very-bad-connection-Packet-Loss-very-low-up...
https://community.bt.com/t5/BT-Infinity-Speed-Connection/extremely-low-upload-speeds-and-high-latenc...
My download speed is around 36M and my upload speed on speed tests either fails to connect or I get around 0.5M. Pinging google leads to frequent none responses, probably on average 1 in ever 8 pings fails.
I have rebooted the router, reset the router to factory settings and disconnected all devices apart from 1 clean CentOS desktop pc to do the speed test and still get the same results. Could someone please give me details so I can get this investigated properly and soon as it is effecting my work.

Still experiencing unusable upload speeds, can someone please help me with this? Below is todays test.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
37.88 Mbps
0 Mbps
38.71 Mbps
Max Achievable Speed
Download speedachieved during the test was - 37.88 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.31 Mbps
0 Mbps
10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.31Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps

Questions and answers on DLM, sync speed and real ...

I was confused about some DML details and posted on a BE forum (https://avatar.bethere.co.uk/forum/viewtopic.php?t=43542) and got what was to me an incredibly helpful response from Tom (drsox). I thought it would be of interest to some readers here so copy it below. Once again, many thanks Tom.
1) FTTC DLM applies only between the cabinet and the modem?
>> Yes, as there isn't any broadband / data signal going anywhere further down the line to the exchange if you are on FTTC!
2) What are the different parameters that apply on this hop? I know there is a current sync speed, a current snr, a target snr and an ip profile. Anything else?
>> The IP profile isn't really related to DLM, it just "follows" your sync rate. In the past the IP profile would take up to 3 days to "follow upwards", leaving you with a high sync and awful speeds! This has been changed now on 21cn and "RE-ppp"ing (rebooting the router) would force the IP Profile to update instantly.
DLM changes the SNR target. So where BE have hard coded / set SNR targets such as 3db, 6db, 9db, 12db etc.. They only change upon user request. BT use their DLM system where line instability or line error counts are collected and analysed, the SNR target and interleaving settings are then modified in increments to try and stabilise the line.
This image shows quite well how, over a 6 day period, BTs DLM noticed that my line fault was fixed. I didn't get the full speed back for a week.
3) Is the ip profile the same as the BRAS profile?
>>Yes
4) The DLM keeps statistics of errors etc to dynamically change the ip profile?
>> Changes the SNR target and interleaving for the line which will reduce the speed, and therefor the IP profile.
5) There is a general theory that the DLM is incapable of telling the difference between an error and a modem power cycle, so that power cycling can cause your profile to lower. Is that correct?
>> Yes, if you resync / power cycle your router multiple times in a day it is likely to try and "combat the line errors" and reduce your sync rate by increasing the SNR and / or interleaving on the line.
6) Can other connections and disconnections have the same effect? For example, if I reboot the router (where this is separate from the modem)? Or use the router interface to disconnect/reconnect the broadband?
>> PPP drops (router reboots while leaving the BT Openreach VDSL modem on and connected) won't affect DLM. The IP profile will match your sync rate upon reconnection of the PPP session.
7) If you have a low ip profile, does this mean that the sync is limited to the ip profile?
>> Other way around, if you have a low sync rate then the IP profile will match the sync rate. If you get an awful sync rate and the IP profile follows downwards, then you resync higher but the router "keeps the PPP session open" (which is possible if you resync quick enough) then your IP profile will stay low, even though the sync is high. Until you reboot your router or disconnect and reconnect the PPP session.
8) Can the sync rate change dynamically without a reconnection? If the ip profile gradually rises, will the cabinet force a resync to make sure the customer is actually getting the benefit of the higher ip profile, or must the user intervene with a modem resync?
>> See above - Sync can rise without affecting the IP Profile and the cabinet does not force a RE-PPP.
8) As I understand it, if the ip profile gets stupidly low for some reason, it can only be reset by BT wholesale? This will only be done after a visit to your home and a telephone call from the engineer to the BT wholesale central admin?
>> Mixed reports plus I don't think people understand the difference between sync speeds, line faults, the delay in DLM increasing sync after a fault.. I expect half the reports on the BT forum are not related to a stuck BRAS / IP profile. It is possible for the ISP or a BT engineer to reset the IP profile and possibly DLM training.
9) (8) This applies to all ISPs using BT Wholesale: some may be more willing to force this process to happen on behalf of their customers, but none can cirumvent it?
>> GEA providers (I believe) still have DLM but don't have BRAS / IP profiles unless they implement their own.
10) Who sets the snr? As I understand it, the customer has no direct control. Is this different for different ISPs?
>> Mixed information again, I believe that BT Wholesale give providers DLM override controls and SNR settings but none? (or few) ISPs use this system.
11) Real download/upload speeds are physically limited by the sync rate. They are also naturally limited by local limitations (such as wireless connections), server limitations, and congestion at various points along the route? Any more? The congestion along the route will vary bewteen ISPs as they use different routes with different capabilitues.
>> It is possible for BTs regional or local cabinet network to become congested. Supposedly the minimum speed you should achieve over the BT part of the network is 15mbps. ISPs such as Plusnet, BT etc.. then layer their own "discriminatory" traffic management on top of that (ie, slow down torrents etc.).
12) Real speeds are 'unnaturally' limited by throttling. This will also vary from ISP to ISP. Sky claims to have none, and BT none except for p2p. PlusNet and John Lewis have significant (but well explained)throttling. All the more expensive operators have none.
>> What you said
13) The ip profile affects the sync rate, and therefore actual speeds. Does the ip profile effect actual speeds in any other way?
>> Not quite right. The IP profile directly affects the speeds you can achieve but the sync rate affects the IP profile. The sync rate is determined by the stability and quality of your line and what DLM thinks it can cope with.
14) Many people (including AndrueC above) report real speeds from speedtests that are consistent and not close to the ip profile. These can't be explained by congestion (that would make them inconsistent). They can't be explained by server limitations, as they are consistent accross servers and the same servers give better speeds to other people. They can't be explained by local limitations, too many people claim sudden drops where the local conditions have not changed. They should not be able to be explained by throttling, as they as seen for many ISPs who do not throttle (I don't hold with the ISP lying theory here). What other factors are there that can explain these cases?
>> AndrueC and some other Sky customers have strange symptoms where speeds are around 20mbps rather than the full sync speed. The only logical explanation is either local cabinet congestion, contention between BT and the provider's network (not enough investment by the provider) or artificial traffic management on the providers side. It is also possible that the router that the customer has attached to their line is unsuitable for the higher speeds. For example an old ethernet router may only be able to cope with 20 or 30mbps! A friend of mine has a TP-Link ethernet router running Tomato on a BT 80mbps service but the TP-Link's CPU limitation causes his service to only perform at around 68mbps; he has a replacement router on order. (Obviously wifi will significantly reduce performance).
15) If you get a stupidly low ip profile, how long can you except it to take before it climbs to something more reasonable? (eg in my particular case, my profile is currently around 15Mb, and from BT service line tests should be around 58Mb). And the classic question, is it best to power cycle the modem (1) never, (2) occasionally (how often) or (3) never if at all possible? Mine did jump from 3.5Mb to 15Mb on one power cycle. Was that just coincidence?
>> My FTTC line took about 6 to 7 days to go from 40mbps to 80mbps after a line fault. It is possible that your 3.5mbps to 15mbps increase was the "re-ppp" affecting the BRAS profile and that your sync had slowly been increasing over time.

what a waste of money sending an engineer to "fix a fault" which does not exist. Precisely.
In my original BE post to which Tom so helpfully responded, I began: It seems to me that DLM is an excellent concept with a highly flawed implementation, both technically and administratively. I think that sending out an engineer to fix an obviously flawed profile is the main example of an adminastrative flaw. I understand (I can't remember source, maybe Tom again) that they are sometimes relaxing the requirement for a visit before reset.
Maybe the DLM system is too keen on stability vs speed. This will keep complaints down from many people: most users won't notice speed too much as long as it is reasonable, but will be upset if their Skype calls and browsing are being interrupted too often.
However, it does lead to complaints from people who notice the drops after an incidence (as in your thread that has drawn lots of interest), or who only get 50 instead of 60. The main technical flaw is that DLM can so easily be confused by drops from loss of power, too much modem recycling, etc, and then takes so long to recover.

Low IP profile and speeds.

Morning,
So 27 days ago we had thunder storms up here by me. The power flicked on and off 4 or so times in an hour and since then my speed and IP profile is half what it used to be. I know I have to wait for everything to re-sync, but after 27 days its still not gone back to normal. My friend just down road has a normal service now after the storm.
Tried the quiet line test and all is fine, it just seems that I sync'd back up. Any advice on what to do next would be great.
ADSL report below....
Line state Connected
Connection time 27 days, 03:06:18
Downstream 3,808 Kbps
Upstream 448 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 21.6 dB / 19.0 dB
Line attenuation (Down/Up) 29.6 dB / 17.0 dB
Output power (Down/Up) 6.2 dBm / 1.5 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 301 / 1
CRC Errors (Down/Up) 8 / 1
HEC Errors (Down/Up) 55 / 0
Error Seconds (Local/Remote) 6 / 1
BtSpeed test results.
FAQ
<script type="text/javascript"></script>
1. Best Effort Test: -provides background information.
Download Speed
2.56 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.56 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :3.81 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3 Mbps
Many thanks.
Solved!
Go to Solution.

ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
0 days, 00:15:20
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
9.8 dB / 27.0 dB
Line attenuation (Down/Up)
28.3 dB / 16.0 dB
Output power (Down/Up)
14.1 dBm / 2.0 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1 / 0
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
1 / 0
It says it has in the ADSL status, but when running a speed test, its till the same? Couldn't run the BT one again, must have been too soon after the first test.
[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/2089313882.png[/IMG][/URL]

Slow Infinity speeds - Profile problems

Hello All,
            I have had the Infinity package since 6/7/2011 with speeds estimated at 34 mb/s. So far the maximum I have received is 10mb/s, and only on one PC for a short time, the average being about 4-5 mb/s.
     On Saturday the 23/7/2011 I ran speed tests using http://speedtester.bt.com/, after disconnecting all but one device from the hub and was recieving about 10mbs, which was confirmed by BT over the phone. I was told that there was a problem with my profile and i was recieving the minimum speed and the profile was reset.
   So far my service has not improved, ping and speed both fluctuating wildly with the maximum i have observed to be 7mb/s average about 4.
My phone has been getting a ping of 140 and speed around 200kps, before the reset ping was around 40 and speed 1-2 mps.
I know it has not yet been 10 days, but i have been paying for infinity for most of a month but recieving a service that is often inferior to the regular bt broadband and the profile reset does not seem to be working and several posts that i have seen say that it should only take 3-4 days for major improvement.
Should i wait until it has been 10 days or complain again?
Thanks
Jamie

      Having been contacted by the mods i have found out that the speed at the hub is around 36mb/s but that is not reaching any device not connected directly via ethernet to the hub.
I performed some tests, for 3 of the main devices on my network. The results shown are an average of 3 consecutive test on speedtest.net and Only the device being tested was connected to the hub at the time of the test.
deviceconnectionDL (Mbps)UP (Mbps)notes
device
connection
DL (Mbps)
UP (Mbps)
notes
laptop
wireless
0.43
1.09
laptop
direct ethernet
36.97
8.16
PC1
homeplug
4.75
5.53
Max dl of 7
PC2
homeplug
2.78
5.13
2 PC's are connected via ethernet over homeplug and are recieving low speeds. Depspite the house being only 2 years old so has new wiring and the occasional peak in speed showing greater download rates are possible i think i am going to have to abandon them.
The wireless connection desite having all g+ devices are also recieving low speeds, lower than on the previous hub before infinity so i do not think the hubs wireless is suitable either
As BT say that thier responsibility only extends to getting speed to the hub not further my plan is to buy a wireless N router and connect it via direct ethernet to the hub then connect the PC's and laptop to the external router with wireless N adaptors. Any other devices such as phones/ non-N adaptors would connect wirelessly to the hub.
Does anybody know if this will work and have any recomendations on the routers?
Thanks

Very slow infinity 2 speeds and regular drops in c...

since i had my infinity 2 connection set up on the 4th april 2014 i have experience multiple and regular drops in connection. happening every day or so.
i have also been getting much lower speeds than i should be getting. i was advertised 65mb down and 15mb up! i am currently getting 33mbps down and 6mbps up. this is round about the speed i have always got but it seems to be going down slowly (i was getting 37mbps straight after installation).
i have tried contacting bt multiple times and nothing has been done. i believe i need an engineer out to test the line in my street as there seems to be serious problems with my connectivity and i know it is not something to do with my internal wiring. i am using ethernet connection from my homehub 5 to my computer.
something needs to be done asap as i have been playing for infinity 2 speeds and i am currently getting speeds lower than infinity 1 speeds and with continual drops in connection. THIS IS NOT ACCEPTABLE :s

Hi Beardo87,
Welcome to the community and thanks for posting!
I'm sorry for the problems you're having with your broadband speed. I'm happy to take a closer look at things for you from here.
Click on my username and under the "about me" section you'll see the link to get in touch with us. If you could also include the link to this thread when you complete the form that would be great!
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Bt infinity 2 slow speeds and disconnection

hi all hi all after having spent over two hours on the phone with BT being passed from post to post from billing to technical support back to billing people slamming phones down on me and no help what so ever today 22/05/2014 have been with bt over 5 years phone line the broadband and all services
it a joke now
2012 I have had fibre optic broadband service with BT and all was ok till November 2013 when start have slow speeds and in January year 2014 started having disconnections reconnection connections form 5 mins to to 60mnis or sum times 2mins of the broadbands and the connections sometimes 3 to 4 times a day disconnections and so on .... when was supposed to be fixed the upload speed was very slow and the download speed was okay when I first started with BT with the fibre-optic broadband two years ago nearly I was averaging about 42 meg per day and average speed of upload was 6.5 Mag
but now 32.meg dowm /up is 3.5 Rwent off in February he did a shift in lift because the broadband was 42 meg download bought lacked upload speed of less than half meg for the day of the lift it ran at 52 meg with an average upload speed of about seven meg from around February till the end of February then stat act erratically reboot the bt hub 4 rebooting all time DSL light off on the main openreach modem in one day was off and on 36 times
had engineers visit last week 14th of May to test line all was ok with line but i had now found out that bt they'll are now only selling me option one broadband fibre-optic even though I am paying for option two they now states that the speed on my line will never go above 36 meg so why am I paying for option 2 fibre-optici be through to the billing department today said yes you are an option 2 but the technical department to say my line will only support 36 meg and I did find out from the engineer that I am on option one and only for the supply of the broadband line but have been pay for BT infinity option2
I think this is just an easy way for BT to get out of fixing the mind correctly by downgrading the line but wanting the customer to carry on paying for option to have tried with billing to sort this problem out today they just said you need to speak to technical support technical support what support manages to say you need to speak to billing one of them even slammed the phone on me
No customer support spent over two hours on the phone today and got nowhere and one department saying we can downgrade you to option one broadband but it will cost you £30 to do so
who i speak to if billing are no help at all ??????

BT BROADBAND AVAILABILITY CHECKER
Telephone Number 01704 on Exchange CHURCHTOWN is served by Cabinet 6
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
41
32.3
8.3
6.3
Available
FTTC Range B (Impacted)
35.2
19.3
8.3
5
Available
WBC ADSL 2+
Up to 15
8.5 to 19
Available
WBC ADSL 2+ Annex M
Up to 15
Up to 1.5
8.5 to 19
Available
ADSL Max
Up to 7
6 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broad

BT Infinity speeds and a low IP profile.

Similar Messages

Maybe you are looking for