BT Infinity - stopped working last night

My BT Infinity connection stopped working last night and BT Home hub is showing green , sometimes flashing green or solid green. Recently I have a a cross line on the phone line intermittently and several small outages of Infinity connection too. Can you help please?
Has the BT Home Hub 4 packed up? Will BT replace this or am I responsible for its cost & replacement?  Openreach are coming in a few days.
Can anyone help please.

I suggest you try a factory reset of the hub
http://bt.custhelp.com/app/answers/detail/a_id/113​86/~/how-do-i-reset-my-bt-home-hub-to-its-factory-​...
If you found this post helpful, please click on the star on the left
If not, I'll try again

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