BT Infinity suddenly unusable - equipment OK, call...

Our BT Infinity broadband connection has been super-fast and faultless since the day we got it last September... until yesterday morning when our connection dropped to about 0-5% of its previous speed and has been stop-start since. We can only get onto the front page of a website and then everything stalls for 10 minutes and so on. We've called the BT call centre twice, both times going through the usual resetting of router, Hub, checking our settings, checking their settings, etc. etc. We established both times there was nothing wrong with our computers (all of our wireless devices - one Dell desktop, one Dell laptop (both running Vista), an iPhone and a Blackberry had the same problem), nor the BT equipment (router and one of the newer black Home Hubs), nor the connection itself, but the problem still persists. Both times the BT call centre said they would 'monitor' our internet connection from their end and get back to us but I'm not holding out much hope of them solving the problem. I know that the next time I call them we will go through exactly the same checks and then they will 'monitor' it again!! Has anyone had a similar experience? Is there anything we could try ourselves? Can we escalate the problem to an engineer who might actually physically check something somewhere?!

I am having the same issue! I am awake most of the night as cant sleep so, always on the internet at silly hours and on Monday at around 2am, broadband dropped. after an hour it connected back, but since then hardly any pages load, i can not sign in to msn, if you try and download something it says it will take 5mins and then jump to say it will take 30mins and then it fails and stops. I cant do a speed test as the page just does not load at all. i am currently using the wireless from my phone to connect to here, just so i can send this message and hopefully get some help!! no fault seems to be listed in my area. i have had no complaints about BT until now, i am not very happy at all, i cant seem to do anything, xbox and PS3 will not connect to internet either. so either my hub or openreach modem has suddenly failed or there is an issue in my area. All lights are fully blue on the hub aswel.

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Post Moved Sudden-drop-in-Broadband-Infinity-spe...

Moved TO Infinity board http://community.bt.com/t5/BT-Infinity/Sudden-drop-in-Broadband-Infinity-speed/td-p/708604
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See this
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BT Infinity suddenly unusable - equipment OK, call...

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