BT infinity throttled and continual dropping of sp...

Hi
Im having lots of problems with my connection im on the BT Infinity totally unlimited package when I first got this i was regularly getting speeds of 70 plus. about 3 months ago this started to fluctuate particularly in the evenings and at weekends. I contacted BT and they sent me a new HH3 and for a few days this seemed to have solved things but then it went back to dropping out.
My daughters laptop frequently disconnects (wireless) my sons phone tells him the internet is unstable when he tries to connect to it via wireless, my other son is a gamer using a wired connection and what used to take him 10 minutes to download now takes up to 4 hours, when downloading films from Sky where I used to be able to watch a film almost immediately now i get constant buffering.
I have done speed tests today using various sites and on all of them apart from BT I am being told I am getting between 20 and 40 (BT say I am getting between 60 and 70).
I have run the glasnost test and according to them I am being throttled on upload and download speeds.
Any help/advice would be welcome before I switch ISP's and or get nagged to death by the wife/kids
Del
Solved!
Go to Solution.

If you contracted before Feb 2013 you would be on Unlimited broadband. This means you have unlimited data upload and download limits. It does not mean that your connection will not be limited at peak times.
If you contracted after Feb 2013 you should be on Totally Unlimited. This means you have unlimited data uploads and download and you will not be limited at peak times.
If you re-contracted after Feb 2013 you may not have been automatically put onto Totally Unlimited unless you asked for it when you re-contracted.
If you have not re-contracted and are on a rolling monthly contract you will be on what ever package you were last contracted on.
Telephone the Options Team on 0800 800 030 and ask them what package you are on and if need be you may need to re-contract to put you on Totally Unlimited. If you have any problems post back here for further advice.

Similar Messages

Very slow infinity 2 speeds and regular drops in c...

since i had my infinity 2 connection set up on the 4th april 2014 i have experience multiple and regular drops in connection. happening every day or so.
i have also been getting much lower speeds than i should be getting. i was advertised 65mb down and 15mb up! i am currently getting 33mbps down and 6mbps up. this is round about the speed i have always got but it seems to be going down slowly (i was getting 37mbps straight after installation).
i have tried contacting bt multiple times and nothing has been done. i believe i need an engineer out to test the line in my street as there seems to be serious problems with my connectivity and i know it is not something to do with my internal wiring. i am using ethernet connection from my homehub 5 to my computer.
something needs to be done asap as i have been playing for infinity 2 speeds and i am currently getting speeds lower than infinity 1 speeds and with continual drops in connection. THIS IS NOT ACCEPTABLE :s

Hi Beardo87,
Welcome to the community and thanks for posting!
I'm sorry for the problems you're having with your broadband speed. I'm happy to take a closer look at things for you from here.
Click on my username and under the "about me" section you'll see the link to get in touch with us. If you could also include the link to this thread when you complete the form that would be great!
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

New Infinity Connection Slow and Keeps Dropping ou...

Hi all, I had Infinity installed on Friday and am not 100% sure on the time it takes to become stable. Basically I checked my hub page yesterday and found it had dropped out at 3am Sat morn, today I have checked again and it dropped out at 8am Sun morn. I am also having periods where the Internet goes painfully slow, around 0.5 down and 0.0 up (yes NO up speed). Is this normal for a new installation. This is wired and wireless I must add. I have a HH3 as BT haven't sent me a hub 5 and he only had 3 REV A hubs on his van. My profiles are as follows when using BTW Performance Test:
Download speedachieved during the test was - 37.6 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-38.72 Mbps .
Additional Information:
IP Profile for your line is - 38.72 Mbps
Upload speed achieved during the test was - 8.81Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Might I add the painfully slow periods of internet are not resolved by rebooting or anything, the internet simply comes back up to speed on it's own.
Edit: Just did a tracert to bbc.co.uk as saw it recommended on here, results below.
Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:
1     1 ms     1 ms    <1 ms BThomehub.home [192.168.1.254]
2     5 ms     5 ms     4 ms 217.32.144.166
3     5 ms     5 ms     5 ms 217.32.144.206
4     7 ms     7 ms     7 ms 213.120.181.58
5     7 ms     7 ms     7 ms 217.41.169.201
6     7 ms     7 ms     7 ms 217.41.169.109
7    52 ms     7 ms     7 ms acc2-xe-4-2-0.sf.21cn-ipp.bt.net [109.159.251.22
9]
8    16 ms    18 ms    17 ms core2-te0-4-0-2.ealing.ukcore.bt.net [109.159.25
1.131]
9    13 ms    16 ms    17 ms peer2-xe7-0-1.telehouse.ukcore.bt.net [109.159.2
52.41]
10    15 ms    16 ms    16 ms 194.74.65.42
11     *        *        *     Request timed out.
12    17 ms    16 ms    16 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
13    16 ms    16 ms    15 ms 132.185.255.156
14    16 ms    15 ms    16 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]
Trace complete.
Should I be worried yet or is this all normal? Thanks.

Your speed will fluctuate during the first few days. BT say it takes 10 days to "train" your line. You just need to leave it alone during this period. Do NOT switch the Openreach modem off and on. If you previously had BT Broadband and are using the same homehub I would do a factory reset by pressing a pin into the recess button on the rear for about 20 seconds so that it reconfigures to Infinity.

My iphone5s continually drops calls and has very poor sound for callers sooo disappointed compared with iPhone 4 from which I've just upgrade

I am so disappointed as my iPhone 5 s is very poor for calls and repeatedly drops calls. I've contacted Orange and done a reset to factory settings with no improvement.These calls are to landlines. My iphone4 was excellent in comparison . I've requested an Apple support call tomorrow - any other suggestions or similar experiences? Call bars are much lower too on this new phone and wifi fails too with frequent fail to connect to server messages. I so regret having this phone..

I had major issues with the iPhone 4s battery, however it’s resolved.
The tech who set the phone up at the Apple store did so with little training.
if you have a mobile me account. First go and move all your data to the cloud by going on your computer and logging in at me.com/move. The cloud has replaced mobile me, so there is no need for those two accounts
Also make sure that for any of your email accounts you set them up to fetch, not push. My tech person set them all to have the email servers push data to the phone. The new iphone4s antenna is extremely strong so it will continually try to access stuff that is pushed–***** a lot of battery life doing this. It makes it worse if you have exchange 2010 accounts. Something about changes made to exchange really suck battery life from devices that access such accounts.
turning of locator and the push notifications from facebook--they have a lot!

When I put my iphone5 on charge no matter where I am and even when I have full signal my phone will always drop the signal and continue to have no signal until I take it off charge. Is anyone else having this problem?

Everytime I put my iphone5 on charge now matter where I am and even when I have signal it always drops the signal and continues to have no signal until I take it off charge. I have the up to date software on it and everything and is relatively new. Is anyone else having this problem and how do I fix it?

This is a user to user support forum. We are all iphone users just like you.
You are not addressing Apple here at all.
This is an odd way to ask your fellow iphone users for help. Berating oterh users will not help you.
"it's too fragile"
No it is not. i have never damaged one, nor has anyone I know.
" U loose data when Ur phone is locked"
No you don't. Why do you think this?
"and there is no customer support!!! "
Wrong yet again. Apple has an 800 number and they have many retail stores and they have support articles that you can access using the search bar. Or you can contact them throgh express lane online
"but I will go back with Blackberry "
Please do.
Good ridance

70% drop in speed and constant dropped connection

Been on Infinity2 since October, BT's estimate for my line is 58 to 76mbs as im 300m from the Penistone, Sheffield Road exchange. Up until Xmas i was getting 74-75mbs d/l and 17-18mbs u/l with 5-15ms ping in speedtest, now i'm getting 24 d/l 2.9 u/l and 50+ ping, the connection is slow and it drops approx 20 times a day. I can no longer watch streams, HD videos and gaming(the reason i got Infinity) is impossible as the lag is horrific and the drop offs finish it off, even web pages with pictures can take forever to load, the pics load gradually like back in the dial-up days.
BT Wholesale now gives 24.5mbs d/l 2.9 u/l and says the max for my line is 25.11mbs so what happened to the 58-76mbs i was quoted and the 75mbs i was actually getting?
It all seems to start since the latest firmware 4.7.5.1.83.8.130.1.17 (Type A) was installed, it was rock solid until then, now it feels like my speed and bandwidth have been heavilly capped to the point the service is not even good for web browsing as many pages time out.
The event log is now filled with IN: BLOCK [16] Remote administration (TCP 222.186.62.66:6000->109.158.116.58:22 on ppp1)
i thought it might be due to the storms around xmas but a month on and some googling im realising im just 1 of many with these problems, has anybody managed to get the problems solved?
To Infinity and back down to Earth in flames.

FAQ
1. Best Effort Test: -provides background information.
Download Speed
24.41 Mbps
0 Mbps
25.14 Mbps
Max Achievable Speed
Download speedachieved during the test was - 24.41 Mbps
For your connection, the acceptable range of speedsis 20.11 Mbps-25.14 Mbps .
Additional Information:
IP Profile for your line is - 25.14 Mbps
2. Upstream Test: -provides background information.
Upload Speed
2.91 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 2.91Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Safari keeps dropping down this error message when ever i try to log on to any website safai can't verify the identity of the website ( e.g.. any address ) and the drop down has three choices to click on or else you can't go foward., they are check certif

Safari keeps dropping down this error message when ever i try to log on to any website safai can't verify the identity of the website ( e.g.. any address ) and the drop down has three choices to click on or else you can't go foward., they are check certificate ______ cancel ______ continue.... This thing is so annoying when trying to go somewhere i just want the error message to go away.

In your Keychain under 'login' delete the VeriSign certificates and then quit and restart all browsers/itunes/app store.
http://apple.stackexchange.com/questions/180570/invalid-certificate-after-securi ty-update-2015-004-in-mavericks

Poor performance and now dropping connection

I am very underwhelmed by performance since switching to infinity FTTC last year. Download speed is very variable and I just cannot get an upload speed much better than 1.1 Mb/s.
Now we have a regularly dropping connection. Last Saturday morning we had a thunderstorn with heavy downpour and phone line dropped completely - no dialtone and unsurprisingly no broadband. Did a line check from my mobile - all fine and no reported problems in the area. I phoned BT and got an Indian who just repeated what the website told me and said couldn't get an engineer for 4 days! Phone came back late the same afternoon and a little while later broadband came up but connection was up and down like a yo-yo. After 4 days of sunshine when the engineer turned up broadband had been up solid from 3 am and phone was fine. Engineer did more detailed tests which showed no problem and reckoned our problem must have been fixed, and that reason broadband had been dropping was because of computerised checks due to reported fault which would cause line to drop.
For a few days all was fine, although performance still underwheliming, until we had another downpour yesterday morning. Phone line stayed up, although a little crackly, but once again broadband started dropping regularly. Since then it has gradually improved (no more rain).
My suspicion is (and always has been) that with the heavy rain water is getting into a connection somewhere. How do I go about communicating it to BT support (I can't even find a web page or number for reporting broadband problems) this fact and actually getting someone to look into it properly? I rejected the "fault reported fixed" on the tracking your fault web page but so far nothing.
I am distinctly unimpressed with BT support and unless this gets fixed soon I am seriously thinking of switching to fibre to the home with Virgin (despite hating Branson) especially as the move from Yahoo mail to BT mail has not been smooth and the BT webmail is full of bugs (which again I cannot find any way of reporting).

Thanks. I tried that. Broadband up and down regularly until the day the engineer came. Day before had intermittent heavy crackling on the line and calls dropping. Day he came all is fine and of course his diagnostics checks come back all clear. Apparently, or so he told me, they are not allowed to work on our line unless the checks show a fault...which they didn't.
I've just had 24 hours of our broadband working but just now it's started dropping regularly again.
I am getting very frustrated/annoyed. What do I do now? How do they expect to solve the problem if it isn't constant and they can't get an engineer to look at it within 3 or 4 days? Do I just keep on calling our an engineer until by chance it happens to hit a problem while they're on site? Not good for customer satisfaction and surely it must cost them to keep sending out an engineer!

TC8305C continuously dropping connection on PS3

Ive tried several times to call comcast about my gateway TC8305C continuously and consistently dropping my connection on my PS3 and they offer absolutely no help (no surprise there) and redirecting me to Sony . Ive called Sony and after evaluating my error codes they said that my gateway is the problem . I ahve about 6 or 7 devices that i connect to with no problem and my Playstaion seems to be the only one to disconnect every time . Here are the system logs on the TC8305C gateway and it always seem to switch channels due to "INTERFERENCE" and this is when it drops me on the PS3 . Now im no internet or wifi specialist but it doesnt take a genius to come to only one conclusion here . Comcast still seems to think that Sony is the problem and clearly its not . Time Priority Description Mon Mar 23 02:51:14 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:2e:e8:d0;CMTS-MAC=00:01:5c:62:26:5a;CM-QOS=1.1;CM-VER=3.0; Sat Mar 21 19:36:33 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 19:06:25 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 18:51:21 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 18:47:34 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:2e:e8:d0;CMTS-MAC=00:01:5c:62:26:5a;CM-QOS=1.1;CM-VER=3.0; Sat Mar 21 18:21:13 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 18:06:09 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 17:55:23 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:2e:e8:d0;CMTS-MAC=00:01:5c:62:26:5a;CM-QOS=1.1;CM-VER=3.0; Sat Mar 21 17:51:05 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 17:36:01 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 17:20:57 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 17:05:53 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 16:50:49 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 16:35:45 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 16:30:16 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:2e:e8:d0;CMTS-MAC=00:01:5c:62:26:5a;CM-QOS=1.1;CM-VER=3.0; Sat Mar 21 16:20:41 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 16:05:37 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 15:35:29 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 15:05:21 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 14:50:32 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:2e:e8:d0;CMTS-MAC=00:01:5c:62:26:5a;CM-QOS=1.1;CM-VER=3.0; Sat Mar 21 14:50:17 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 14:32:17 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:2e:e8:d0;CMTS-MAC=00:01:5c:62:26:5a;CM-QOS=1.1;CM-VER=3.0; Sat Mar 21 14:05:05 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 13:40:49 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:2e:e8:d0;CMTS-MAC=00:01:5c:62:26:5a;CM-QOS=1.1;CM-VER=3.0; Sat Mar 21 13:34:57 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE

My WiFi connection would drop out and games/streaming was very laggy.
I was about start running ethernet through my floor but tried one last thing. Within my router settings I changed the security encryption from WPA/WPA2-PSK (TKIP-AES) to WPA-PSK (TKIP). That's it. all connectivity issues resolved.
Give this a try if you are having issues with your WiFi. Thought I would share.

Why is there no updates to the firefox throttle add-ons ? Is there an alternative? throttle is Bandwidth utilization throttling and monitoring extension for Firefox

Why is there no updates to the firefox throttle add-ons ? Is there an alternative? throttle is Bandwidth utilization throttling and monitoring extension for Firefox

Well, it's probably one of two things: either the awesome dude(tte) who developed this awesome extension was tired of updating or the changes in FFox software architecture carried out between version 3.x and 4+ created challenges that were too difficult for him to surmount or a combination of both. Honestly, I love Mozilla but I think they dropped the ball on the throttle issue. It's such an obvious and necessary function and it's so easy to implement. They should have included it a long time ago as in built feature. And, if you are browsing and looking at this post and you agree. Add a suggestion in mozilla.org. The more of us asking for this function, the better.
Meanwhile, I have the following solution for you:
Solution 0.6.9.23.11 (DIY Version of my Solution ):
Setting Up a Separate Portable Firefox 3.6.x that runs independently of and simultaneously to your latest version of Firefox
Get FireFox Portable 3.6.24:
http://portableapps.com/apps/internet/firefox_portable/localization#legacy36
It's a portable app, meaning that it's got all it's profiles and preference and application files in the same directory. It won't compete with your current installation of Firefox, has it's own separate extension folder etc...
Get Firefox Throttle 1.1.6
http://firefox-throttle.en.softonic.com/ (I couldn't find it in the official mozilla site)
It will be flagged as incompatible with even that old version of firefox (but it isn't). You just need to turn off compatibility checking. You can do that with this extension:
https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/?src=search
If you have Bookmarks you want to port to the portable (bad pun intend), backup them up to bookmarks.json file on your desktop and import them to the portable version. You can export/import more stuff using FEBE addon but that's a whole world of headaches if you don't your doing.
Many of your extensions favourites extensions will no longer work on FFox 3.6.x but if, in that same addon's page, you look around until you find a link to previous versions of the addon, you will notice that the compatibility info is right below the version numbers. Just download and install the latest version that is compatible with you 3.6.x....
Voila mon ami! Your FFox 3.6 portable has just become your own private Download Mule whom you can throttle to your hearts content (ever throttle a real Mule??? I wouldn't try it, personally...) Do your regular browsing in another (unthrottled) browser and do your big downloads in the Mule...
If you want to keep using your brand spanking new Firefox for other types of browsing while using this portable Mule edition for the downloads, just add -p -no-remote to the shortcut leading to your Firefox Portable Mule edition.
For example, my taskbar shortcut to my Firefox Portable is:
""C:\Program Files (x86)\FirefoxPortableLegacy36\FirefoxPortable.exe"
I just changed it to:
"C:\Program Files (x86)\FirefoxPortableLegacy36\FirefoxPortable.exe" -p -no-remote
This will make it occupy it's own independent instance and I can use the both my Firefox Nightly and the Firefox Portable editions at the same time (each one, using a different profile ie. extensions, cookies, password, cache etc).
If you're on Linux, you can just run this on Wine and set the Windows Version to Windows 2000 in the Wine config,
If you want to get rid of the Portable Apps splash screen, click here:
http://www.ghacks.net/2011/06/06/getting-rid-of-portableapps-splash-screens/
Solution 0.6.9.23.11 (Non-DIY Version of my Solution):
Download my preconfigured but SWAGGED-THE-HECK-UP PortableFirefox 3.6
Having realized that some of you may find the above to be daunting. I took my own customize firefox portable, took out all my data and compressed the folder (it's portable, so it'll run as soon as you unzip it).
Here is a screenshot:
http://www.mediafire.com/?o95nkwo8y6q535j
Here is the download link:
http://www.mediafire.com/?xdw87ivf3184u2s
Don't forget to modify your Start/Taskbar shortcuts:
"C:\wherever you decide to put it\FirefoxPortableLegacy36-Swagged-UP!\FirefoxPortable.exe"
I just changed it to:
"C:\wherever you decide to put it\FirefoxPortableLegacy36-Swagged-UP!\FirefoxPortable.exe" -p -no-remote

New iPhone 3g continuously dropping signal strength for no reason...HELP

Hello. My wife & I have been iPhone users since they few came out. Today I picked up our new 3g's and while her's always maintains a good, steady, strong signal...mine will continuously drop the signal down to one or no bars. This happens in areas where I've always had signal (ie: my house) & I compare her's to mine at the time & she continues to have full 5 bars. Any theories???

Hi - I noticed that, yes, she had 3g "off" & I had 3g "on." Once I turned off my 3g I had full bars. Does this mean that 3g hinders the actual cell signal for receiving calls? Or when 3g is "on" do the bars then only show 3g signal & not the phones ability to receive calls? Thanks!

Drop Frame and Non Drop Frame

Does QuickTime Pro 7 allow you to select between drop frame and non-drop frame?

I don't understand your question.
QuickTime Player will automatically reduce the implied frame rate to maintain the file playing. You can observe this by viewing any HD movie trailer on a non supported OS.
Frame rate drops so much that the file is nearly not viewable yet the audio portion continues to play back without issue.
The QuickTime author can't set these parameters and QuickTime Pro users can override the issue by selecting to "Play All Frames". This can quickly bring playback to its knees on older systems but it will not drop any frame during playback. It may take two days to view each frame of a 1080 HD movie trailer on a G3 but you should see each one.

Continual Drop in Sync Speed

I have been experiencing a continual drop on sync speed and thus actual line speed over the last few weeks. I had a HH4 replaced aftger teh last one died and since then the line speed seems to be getting slower and slower.
I am on DSLMax (good old ADSL) and normally sync around 8mb as am very close to the actual exchange - am now down to 6.4mb and am sure it will drop again.
Normal instructions from the phone support has been applied - reset hub etc.... and has not made a difference...
Can I ask one of the mod's to try and help out - see why the line is syncing lower than it normally does/has been for the last 3 years....
thanks
Pete

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Copy/paste and drag/drop not working in Mt. Lion

After two weeks of searching, I can not find the hangup which is causing my iMac 27" 10.8 to stop copy/paste and drag/drop following successfully doing the same shortly after startup. In Safe Mode, it doesn't happen, so I'm wondering how to track down this problem (extension?). I have to restart in order to get it functioning again after a short time of working. There has to be some kind of timing, like a program installed with a time limit which probably was forgotten in Lion and then reared its ugly head in Mt. Lion. Any suggestions for tracking this puppy? Or is there a program I could buy to do so?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the page that opens.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Copy or drag — do not type — the line below into the Terminal window, then press return:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.) You can omit the final line ending in “$”.
Step 2
Repeat with this line:
sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
Step 4
ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.
You can then quit Terminal.

IPad WiFi continually dropping, but iPhones work

I need to connect to a particular corporate WiFi network.
I have an iPhone 5, iPhone 4s, iPad3 and an iPad2. All are running iOS v6.1.3. All are configured identically for WiFi access to this corporate network.
Both of the phones connect reliably to the network, and both of the iPads connect, but continually drop out to the point that the service is useless.
I have tried everything I could find on the web (Forget this network, turn WiFi off and on, reset network settings, hard reset, etc.).
Is this a known bug?

Try #5.
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

BT infinity throttled and continual dropping of sp...

Similar Messages

Maybe you are looking for