BT Infinity Usage allowance

Hello,
I have just looked at my usage allowance for this month and according to BT's usage monitor I have gone over, it states that I have been sent an advisory email, but I have had no email's from BT.
Looks like another screw up, BT doesn't take into account that my service is always getting interrupted, and my phone keeps getting disconnected, when I phone them from my mobile, it's always 'oh it won't happen again, please accept our apologies', and we will put a 'Tag' on your line so it doesn't happen again.....Total BS.
I have lost count of however many downloads that I have lost due to crappy service from BT, so will I renew my contract?
NO!

the email advising you of usage will have been sent to your BT email address
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Similar Messages

  • BT Infinity Usage Monitor not updating.....hmmm???

    This happens at the end of every month.  I'm starting to think it is an actual ploy from BT to stop users from knowing how much broadband usage they have left?  The usage monitor normally starts acting up around the 25th of every month....then you get an odd day where it works then it then it stops updating completely.  This leaves a BT user in a vunerable position.
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    B, Not allowing the BT user to use their full amount of data that they are paying for = saving BT money = ripping us off!!!
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    johnfraser wrote:
    Thanks for that but I am still not entirely clear. I have registered for bt wifi so does this mean unlimited usage even at home?
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  • Usage allowance

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    saraemma wrote:
    Hi, I hope someone can help me with this because I'm tearing my hair out after contacting bt several times about this.
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    Hi.
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  • Broadband Usage Allowance

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    cherrington wrote:
    So basically devices such as I Phones I Pads X Box 1 etc will all take maximum advantage of the download speed available thereby increasing usage ?
    That is correct. Instead of standard quality video, it wiil select HD video on things like Youtube and iPlayer.
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  • Usage allowance email

    I recently recieved an email from '[email protected]' stating:
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    anim8r_uk wrote:
    Hmmmm. I've just checked my account details and it does indeed state that i'm on Option 3 Unlimited*
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    Hi. Welcome to the forums.
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  • Usage allowance is near its limit

    Hi
    I have just got an e-mail stating that my usage allowance is near its limit (7GB of 10BG). I just have 2 questions really.
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  • Infinity Usage Meter ?

    anyone know where I find the Infinity usage meter, I log on to MyBT but can't find it anywhere and I would like to know how much I've downloaded per day ... thanks in advance.
    Solved!
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    Andydigital wrote:
    I see you mention this many times, but what on earth do you mean by my shortcuts below? This is all I see in your posts. http://i125.photobucket.com/albums/p76/Andydigital/yourpost.jpg Edit Never mind, found them, Firefox is blocking your links from showing.
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  • ESPN impact on Usage Allowance

    I found a webpage somewhere (but can't now!!) which said live programming on BT Sport wouldn't count against my usage allowance.  Does this also apply to ESPN?
    Halli
    Solved!
    Go to Solution.

    Don't worry, using BT TV, BT Cloud or BT Broadband Talk doesn't add to your usage limit.
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  • BT Broadband usage allowance estimate.

    Usage allowance, 1GB roughly equates to 5000 web pages or 50,000 emails, I might view 10 or 20 web pages in a day and send 3 or 4 emails. So I must have viewed 65,000 web pages or sent, wait for it, 650,000 emails  

    WatchdogTS wrote:
    Been with BT BB for over 5 years now, never once went above the usage allowance, I rarely get the 7GB advisory emails, 4 in the last 12 months to be exact.
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    This is the good bit, according to my BT usage monitor I got the advisory email for 7GB on the 28th Feb 2012, note the date, 28th Feb. No email was received by me. Also on the 20th Feb 2012 I was supposed to get an email for exceeding my 10GB allowance by 13GB for Feb 12 on the 20th Feb 2012. Again no email was received, but it is logged on BT's usage monitor as having been sent.
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    Explain that if you can BT.
    Hi. Welcome to the forums.
    Have you checked the online Spam folder in case the email went into there ?
    Pardon me for asking as I'm not too certain about your dates. You've given details about an email for exceeding Feb 2012 on 20th Feb ? And also one on 28th Feb for going past 7GB ? Clearly they don't make sense to be in that order - or the one on 20th Feb is wrong.
    As for the usage, is there anything you can think of that might have caused this extra usage ? The usual culprits such as skype video chat, catch up tv, online film streaming etc.
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  • Bt Broadband Usage Allowance

    Does use of BTFON and BT Openzone count against BT Broadband usage allowance?

    Many thanks for your speedy reply. It's good, and unusual, to receive an unambiguous answer.

  • BT infinity usage Router details v. BT website (My...

    Can someone please explain why there is a huge difference between the usage my BT Infinity router reports back compared to the BT (MY BT) website?
    On the BT, My BT website, my usage since the start of this month claims to be as follows:-
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    My router reports this and this is for the last 29 days!!!!:-
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    lempers wrote:
    Can someone please explain why there is a huge difference between the usage my BT Infinity router reports back compared to the BT (MY BT) website?
    On the BT, My BT website, my usage since the start of this month claims to be as follows:-
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    Used
    Remaining
    13.23 GB used
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    40.0 GB until 31 Oct 2011
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    My router reports this and this is for the last 29 days!!!!:-
    Internet Connection Configuration
    Connection Information
    Connection time:
    29 days,
    20:35:01
    Data
    Transmitted/Received (GB):
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    Hi. Welcome to the forums.
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  • BT Fon and usage allowance.

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    Philly wrote:
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