BT Infinity Usage Monitor not updating.....hmmm???

This happens at the end of every month.  I'm starting to think it is an actual ploy from BT to stop users from knowing how much broadband usage they have left?  The usage monitor normally starts acting up around the 25th of every month....then you get an odd day where it works then it then it stops updating completely.  This leaves a BT user in a vunerable position.
A, Scared of using Internet - Not wanting a penalty charge by going over your limit!
B, Not allowing the BT user to use their full amount of data that they are paying for = saving BT money = ripping us off!!!
SORT IT OUT BT.......IT'S JUST NOT GOOD ENOUGH.

A lot more in this thread regarding the usage monitor,
http://community.bt.com/t5/BT-Infinity/BT-Infinity-Usage-Monitor-not-updated-today/td-p/616958
Regards,
Frogman

Similar Messages

  • Re: Usage monitor not updating.

    All I get is a message saying it's down for maintenance. All this is very interesting, as my allocation should have been topped up on the 1st. It wasn't topped up until the 2nd, after which it showed 3 days worth of usage, at my typical rate, accompanied by a message telling me that based on current usage I would exceed my limit and should upgrade to unlimited. This would be OK if they had ANY evidence, but I've only had it for 1 month, and my usage was well under. After this, the monitor stopped working and has been "down for maintenance" since yesterday, therby preventing me from seeing my actual usage. Ist it Me, or is there some kind of game going on? If I think I'm being gamed, then ALL BT services will be out of this house PDQ and OFCOM informed.

    I average 4.6 gb a month, and am on the 10 gb / month tariff.  Nothing has changed in the setup here, but on 2nd July I  get an email to say I'm near my July monthly limit, and on the 3rd I get an email to say I'm over the limit.  As at the 4th the usage monitor says I have now used 20 gb - i.e 4 month's worth in 4 days.
    I even turn the router off overnight and when I'm at work.
    This is racking up a large bill.  After spending an hour on the phone BT insist their figures are correct.  Someone in India tried to change my wireless key 3 times, then gave up and said he can't do it, and he is off home as his shift has ended.  He suggests I try sorting it out myself, and to phone him back on Sunday.
    Talk about banging your head against a wall.  I'll cancel the direct debit and they can take a run and jump when they send a big invoice through.

  • Usage Monitor not updated since 23:59 11/01/2013

    Opening a new thread to reflect the new date and my problem detailed below - also does this happen a lot and when can I expect an usage update?
    I ask because I have just gone over to fibre and was monitoring my download speed when I noticed that it had gone down and was much lower than expected. On checking I had an unknown device on my network.
    I have changed my router password and key and that seems to have fixed the problem, however it possible the unknown machine could have been on for a couple of days which worries me of how much he/she/it may have used of my limit.

    Thespen wrote:
    Opening a new thread to reflect the new date and my problem detailed below - also does this happen a lot and when can I expect an usage update?
    I ask because I have just gone over to fibre and was monitoring my download speed when I noticed that it had gone down and was much lower than expected. On checking I had an unknown device on my network.
    I have changed my router password and key and that seems to have fixed the problem, however it possible the unknown machine could have been on for a couple of days which worries me of how much he/she/it may have used of my limit.
    Hi. Welcome to the forums.
    It is actually extremely unlikely for someone to have latched onto your system, unless you have given them a wireless key or somehow left the key visible in a window.
    It is sometimes tricky to understand what may be connected, as every device has an ID - for example powerplugs, switches, TVs etc, however they should be listed as wireless, ethernet, usb etc.
    What was the unknown device connected as ?
    You can easily see if the unknown machine was using the connection, by looking at the hub stats and checking the usage values by refreshing the page - as long as nothing else you know about is turned off etc.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • CS6: Program Monitor Not Updating Live

    Ive use premiere in the past and have had the program update live as im color correcting. on cs6 it only updates when i let go of the mouse when im adjusting when the color wheel or any effect the only time the monitor will update is when i let go of the mouse.
    is there some kind of option to make the monitor work live so i can know as im adjusting what its doing.

    >use premiere in the past and have had the program update live as im color correcting. on cs6
    1st thought is to ask what is your brand/model graphics card, and what is the driver number?
    I have read in other messages that upgrading from CS5 to CS6 required an update of the nVidia driver (maybe ATI as well)

  • BT Usage monitor not working

    Hi,
    For the last few days i've been trying to check my usage but all I get is the following error:
    The usage monitor is currently undergoing maintenance. Please try again later.
    Any ideas when this will be fixed?
    Regards,
    Wayne

    just tried it and it is working for me so must be fixed
    try link done by Andy_N no 14 http://www.andyweb.co.uk/shortcuts/
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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • RE:Transaction usage report not updating.

    Hi All,
    I am on 5.2 SP9 and I am facing an issue wherein the transaction usage report is not getting updated by the lateast report. To illustrate, I created a role with transaction PFCG and assigned it to a user. Now, when the user executes the PFCG, the report should be updated and it should show that this user also executed PFCG today, which isn't the case.
    Would like to know if anyone has a clue how to resolve the same. As in, did i miss out on anything which needs to configured/done before running this report.
    Thanks a tonne in advance.
    Regards,
    Hersh.

    Hello Joy,
    Thanks for your reply but the transaction usage reports I am mentioning here are actuallyu the transaction usage reports for "Role Expert" not for "FireFighter".
    Regards,
    Hersh.

  • Phone usage not updating

    Anyone else noticed that the phone usage has not been updated on My BT since 5/7/14. I have definately made calls, and know it takes 48 hours to appear.
    It seems to coincide with the anytime calls add-on being visible, give or take a few days.
     It doesn't really matter with anytime calls, but for checking when you made a call it is useful. 
    Edit.
    My broadband usage monitor is updating daily.
    Solved!
    Go to Solution.

    Hi Everyone,
    I'm sorry to see you're all having problems with the recent calls info not updating on your BT.com accounts. I've highlighted this and as soon as we have an update we'll post back here.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Any more news on software update and usage monitor

    Sorry to be a pain but is there any fresh OFFICIAL news on when the software update will be available and also when the usage monitor problem will be fixed.
    Will there be an announcement either here or by email to everyone?
    Thanks

    rebnats wrote:
    The couple of weeks as stated should have been from initial bt launch date of Nov 6th, therefore that should equate to tomorrow. Will not hold my breath, more like BT bullxxxx
    No, the 'couple of weeks' statement was released on the 13th November, so to the letter that would be next Tuesday. I think people would agree that 'couple of weeks' does not imply a set date, but I would think at the end of next week would be a valid time for people to start shouting 'where is it' if we haven't had an official update.
    You can read the statement in Stephanie's sticky post at the top of the previous page.
    http://community.bt.com/t5/YouView-from-BT/Software-update/td-p/675980

  • The usage monitor is currently not available

    BT.com message...
    "The usage monitor is currently not available for a small number of customers. We understand how important it is to monitor usage, and as you're not able to view the usage monitor we will not charge you for going over your usage limit this month. You don't need to do anything, we'll take care of that."
    Well, finally BT's complete lack of ability to manage their core business is paying off.....can download/will download.....FANTASTIC!!!
    And if you aren't affected by this and Do go over your limit...I'd complain to ofcom....you can't treat one customer one way and another a more preferential way....
    Oh, and if you pay for anything more than 10MB download per month, I'd also ask for a discount......
    Thank you BT...may your utter incompetence reign supreme forever....
    All hail the God of failure...yes, Mr Buckley...I'm genuflecting in YOUR direction!!!

    Hi Guys,
    Thanks for raising this.  I am sorry that you are having problems with the usage monitor.  I would like to sort this out.
    Can I ask that anyone having issues, Please drop me an email via the 'Contact Us' link in my profile.  (click on my name and you will find the link under the "about me" section).  Include your BT account details and the link to this thread.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Is there an app for monitoring CELLPHONE usage? (Not data, calls, SMS, etc.)

    Hey! Is there an app for monitoring CELLPHONE usage? (Not data, calls, SMS, etc.). I know there's for data, but I wanna know if there's one that keeps track of calls, SMS, etc.
    Thanks!

    Unless O2 has an app available via the iTunes app store that provides for this as AT&T does for the iPhone sold in the U.S., I don't believe so.
    The iPhone includes a usage indicator for Call Time and Cellular Network Data usage, which can be reset on a monthly basis based on your billing cycle, but there is no usage indicator for the number of messages sent or received.

  • CS6 Using RGB Color Corrector effect, Reference Monitor will not update?

    When the current tine indicator is on a clip using RGB Color Corrector effect, the Reference window will not update.
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    Anybody can help me to fix this problem, it is very important to me, many thanks!!!

    Take a look here: http://help.adobe.com/en_US/premierepro/cs/using/WSCB566F37-A8BA-4b43-8BD2-B6467AAE930E.ht ml
    Here the appropriate quotation from the help:
    Gang the Reference Monitor and Program Monitor
    You can gang the Reference Monitor and the Program Monitor so that both always monitor the same frame.
    Do one of the following:
    In the Reference Monitor, click the Gang To Program Monitor button .
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    In the Program Monitor’s panel menu, choose Gang To Reference Monitor.
    Both Monitors show the same frame. Moving the playhead in either the Reference Monitor, the Program Monitor, or the Timeline will move the playheads in the other two to the same frame.
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    Axel

  • TMS 14.4.1 snapshots in Monitoring Conference Control Center not updating

    Snap shots in the Conference Control Center are not updating.
    We are using TMS 14.4.1, Java 7 update 51 on the server.
    All are C-Series (c20 or c60) endpoints running version TC7.1.4 bridged with an MCU (MSE 8510)
    All end points have web snapshot enabled
    I have tried using Java 7, update 51 and the current version on the Windows 7 desktop.

    Hi Patrick,
    We don't have a conductor, so that may be one point of difference between yours and mine, but the original poster didn't mention any conductor or MCU, and his screen grab looks like a simple point to point call.
    There were issues in versions of TMS prior to 14.4 with the websnapshots in CCC - this is mentioned in the release notes as an "other change": "Enabled Conference Control Center snapshots for systems running Cisco TelePresence TC software version 6 and later."
    Wayne
    Please remember to rate responses and to mark your question as answered if appropriate.

  • BT Broadband Usage Monitor

    I'm trying to keep a daily check on my Broadband usage; reason I overshot my limit last month.
    But looking at the BT BBand Monitor it seems that it is not updated consistently.
    At times the amount used increases but the dates of usage do not change.
    Has anybody else had a problem?
    How can BT use this to penalise excess usage if the system is not exact?

    Johnoo wrote:
    OK, thanks, got in using "Admin", & have now changed Password !
    Now please what am I looking for & where to give my Broadband usage?
    Just looked at the BBand usage in my Account & the date has now updated
    I have not used this router but I would expect to find the data usage as follows:
    Follow the instructions given in the link I posted earlier as far as step 4 but click on Status instead of System at this point.
    This should give a menu item of Broadband Connection (or similar) that should lead to "(a)dsl connection".
    Amongst other things this should give Data Transferred (sent/received).
    Note these figures and also the Uptime.
    The Data Transferred figures will be rest to zero if the Uptime shows that your adsl connection has been reset.
    If you do this on at least a daily basis you can check your daily usage by subtracting yesterday's reading from the current reading.  If you are getting strange readings you can check usage in real time by refreshing the window.

  • When is the usage monitor going to be fixed?

    I have been getting this message for months now,
    "The usage monitor is currently not available for a small number of customers. We understand how important it is to monitor usage, and as you're not able to view the usage monitor we will not charge you for going over your usage limit this month. You don't need to do anything, we'll take care of that."
    When is this going to be fixed? how many other people are getting this message?
    Regards,
    Frogman

    I get the same message as you ukfrogman 
    Only been on BT Infinity for a couple of weeks. Had the usage monitor for the first few days, then it dissapeared and I now get the same message as you.
    Cant say that I am too bothered, as I am not on an unlimited package

  • Broadband Usage Monitor too high

    I've seen the other forum posts.  I have a similar issue, but seemingly not as bad.
    I switched to BT on 23rd March.  I have been monitoring my broadband useage using your website.  It is clearly wrong.
    1. I am an IT Professional, so I know what I am doing.
    2. I only have 2 computers connected.  Nobody else is connected to my router.  I can confirm this by checking the connected devices
    3. I have downloaded no music, no films, have watched nothing on iplayer or youtube. I have downloaded no emails with large attachments.  I am not using any torrent program.
    4. In the last 8 days, the internet has been used for online gaming and web browsing.  The online gaming has downloaded no patch information.
    5. It says I have used 2.26Gb as of today, which is ridiculous.  Yesterday it said 1.86Gb, which is an increase of 400Mb in a day.
    6. I have been monitoring it on a daily basis, and it shows since yesterday that I have used 400Mb.  I dont know how this is possible, since I have used the computer for about 2 hours in that time, and the router has even been switched off.
    7. Finally, my useage limit shows 2.26Gb used and that I only have 8Gb left until the end of April.  April started today, however, I have already lost 2.26Gb of that limit from stuff that happened before the start of the month.
    So, whilst my usage is not as drastically high like other peoples, to have used 2.26Gb in a week of doing hardly anything is very worrying.

    Tethior wrote:
    Just a quick update.   My router has now been on for 2days and 13 hours.
    Data Transmitted/Received (GB):
    0.1 / 0.9
    I have watched the data received go steadily up over the last 2 days, jumping by 0.1Gb at a time.
    So, it seems that the website is correct, and showing what my router is showing.  
    However, there is no way that I have downloaded 900Mb in the last 2.5 days.
    Nobody connected wirelessly
    Only 1 computer on at this time
    PC is virus free
    No downloading, no torrents
    Only 1 email with an attachment (and that was 23Mb)
    No iplayer
    No youtube
    No windows updates at this time
    No adobe / other software updates during this time
    Minimal web-browsing
    Computer was also switched off for more than 50% of this time.
    BTFon disabled
    No other wireless devices (phones and such)
    I'm temped to replace the Hub 3 with something else, but the 2 other routers I have in my house. Well, one is about 5 years old and I dont think has usage stats on it.  the other is my sky router, which is fairly newish but I think is locked down so I cant use it.
    Anyone any ideas?
    Hi.
    Do you use anything like social networks, facebook for example ? Some of those applications can use many 100s of MB per day.
    Do you leave a browser going, say on something like sports auto update pages which will continue to receive (though usually only very small packets of stuff).
    Do you have anything else, like auto-check emails every few minutes ? Do you use skype or similar program (e.g. MSN, Yahoo! messenger etc) ?
    Have you got a local usage monitor, say something like Networx which will show you "real time" usage and will show the hourly figures as well.
    Sorry for all the questions.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

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