BT Infinity - Varying speeds and latency issues
Hi,
I have had BT Infinity 80MB since around May 2014 upgrading from my existing BT ADSL connection. I work from home and use VOIP via a softphone on my laptop. When I used ADSL I experienced no isses with jitter or latency and I could hold a crystal clear conversation. Since 'upgrading' to BT Infinity I am no longer able to sustain a clear VOIP call, voice is choppy. This is due to ping response times going through the roof. I set a continous ping to www.bbc.co.uk, every 30 seconds or so the ping response time/latency goes through the roof rendering the VOIP call unbearable (see below).
This isn't an issue with my laptop as I can use other wireless networks with no issues and I have tried whilst directly plugged in to my router. The router I have is a HUB 5, I have factory defaulted it but this is an issue with the line.
How can I get in contact with someone from BT to get this resolved? Everytime I go through the online help it never detects an issue with latency or speed. I have also tried the BT Wholesale test. I am currently getting 20MB....
Reply from 212.58.244.67: bytes=32 time=13ms TTL=49
Reply from 212.58.244.67: bytes=32 time=12ms TTL=49
Reply from 212.58.244.67: bytes=32 time=13ms TTL=49
Reply from 212.58.244.67: bytes=32 time=12ms TTL=49
Reply from 212.58.244.67: bytes=32 time=2361ms TTL=49
Reply from 212.58.244.67: bytes=32 time=24ms TTL=49
Reply from 212.58.244.67: bytes=32 time=26ms TTL=49
Reply from 212.58.244.67: bytes=32 time=18ms TTL=49
Reply from 212.58.244.68: bytes=32 time=28ms TTL=49
Reply from 212.58.244.68: bytes=32 time=432ms TTL=49
Reply from 212.58.244.68: bytes=32 time=15ms TTL=49
Reply from 212.58.244.68: bytes=32 time=524ms TTL=49
Reply from 212.58.244.68: bytes=32 time=169ms TTL=49
Reply from 212.58.244.68: bytes=32 time=12ms TTL=49
Reply from 212.58.244.68: bytes=32 time=13ms TTL=49
Reply from 212.58.244.68: bytes=32 time=122ms TTL=49
Reply from 212.58.244.68: bytes=32 time=98ms TTL=49
Reply from 212.58.244.68: bytes=32 time=36ms TTL=49
Reply from 212.58.244.68: bytes=32 time=11ms TTL=49
Reply from 212.58.244.68: bytes=32 time=35ms TTL=49
Reply from 212.58.244.68: bytes=32 time=1593ms TTL=49
Reply from 212.58.244.68: bytes=32 time=49ms TTL=49
Reply from 212.58.244.68: bytes=32 time=506ms TTL=49
Reply from 212.58.244.68: bytes=32 time=19ms TTL=49
Reply from 212.58.244.68: bytes=32 time=435ms TTL=49
Reply from 212.58.244.68: bytes=32 time=23ms TTL=49
Reply from 212.58.244.68: bytes=32 time=52ms TTL=49
Reply from 212.58.244.68: bytes=32 time=24ms TTL=49
Thanks in advance,
James
Some of those ping responses are well out of range. One of the Moderators (who work for BT) should look at this.
Unfortunately a lot of people are / or have been experiencing such issues with the Infinity product (especially over the last month or so). Personally I believe there is either something fundamentally wrong in the BTWholesale backhaul, or that many exchanges are simply oversubscribed. Unfortunately technical analysis is rarely forthcoming on this site.
The first thing to eliminate is a problem with your line.
Try a quiet line test - details here http://support.zen.co.uk/kb/Knowledgebase/Performing-a-Quiet-Line-Test
if there is any noise the best advice seems tobe report it as a telephone fault rather than a broadband issue.
Other tests - if you have a Homehub 5 you might want to post the first 12 lines of your Stats (this will alert many of out-of-range line statistics).
I would let other posters pick up the thread at this point.
But if you're like me your line will be fine and the BTWholesale test will be fine but the problem wil persist
Similar Messages
-
Fed up with speed and connection issues since exch...
Last Monday BT done some upgrade work at our local exchange. From that point onwards we have had speed and connection issues.
I use a Belkin G Router rather that the Homehub some that we can run a printer through it and that is plugged in to telephone socket via an extension. But before we blame any of that we have gone back to the Homehub2 so we could see the difference and there is very little.
We live in the countrside so broadband speeds are not great in any case. About 1.8 mg I guess but we have always had no problems. It was good enough for us and we could watch Iplayer.
I was getting fed up with drop outs and speed and yestereday an Openreach guy came out tested everything could not find any problems apart from speed. He made some calls and was told our band width had been capped. He had that removed and yesterday evening speed was a bit better.
Today just as bad again.
Details from router:
Date/Time January 25 2012 , 21 : 14 : 25
Version Info
Runtime Code version F5D7633-4Av1_UK_1.00.009
Boot Code Version 1.0.37-5.15
Hardware Version V1.0J3
ADSL Modem Code Version A2pB015c6
ADSL
Type
Status No Defect
Downstream Upstream
Data rate 287 440
Noise margin 32.3 18.6
Output power 14.8 12.7
Attenuation 58.5 28.9
Figures from speedtester BT
Download speed: 180 Kps
acceptable range speeds is 100 - 250 Kps
DSL Connection rate 286 Kps (DOWN_STREAM) 440Kps (UP_STREAM)
Upstream Test
Upload Speed 346 kps
Upstream Profile 440Kps
Any help would be appreciated
Solved!
Go to Solution.Hi Welcome to the forums
Your high noise margin will have a major impact on your speed
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
I have slow internet speed and having issue with download of photoshop cc is there an alternate I can go somewhere with high speed to download. without using this creative cloud that downloads first.
We need to know more about your system, please download EtreCheck and run the report and please post it on your next reply. Then we can see how your system is configured, what apps are on it and look for anything obvious. We will look forward to seeing your report.
-
Very slow infinity 2 speeds and regular drops in c...
since i had my infinity 2 connection set up on the 4th april 2014 i have experience multiple and regular drops in connection. happening every day or so.
i have also been getting much lower speeds than i should be getting. i was advertised 65mb down and 15mb up! i am currently getting 33mbps down and 6mbps up. this is round about the speed i have always got but it seems to be going down slowly (i was getting 37mbps straight after installation).
i have tried contacting bt multiple times and nothing has been done. i believe i need an engineer out to test the line in my street as there seems to be serious problems with my connectivity and i know it is not something to do with my internal wiring. i am using ethernet connection from my homehub 5 to my computer.
something needs to be done asap as i have been playing for infinity 2 speeds and i am currently getting speeds lower than infinity 1 speeds and with continual drops in connection. THIS IS NOT ACCEPTABLE :sHi Beardo87,
Welcome to the community and thanks for posting!
I'm sorry for the problems you're having with your broadband speed. I'm happy to take a closer look at things for you from here.
Click on my username and under the "about me" section you'll see the link to get in touch with us. If you could also include the link to this thread when you complete the form that would be great!
Thanks a million,
Robbie
BTCare Community Mod
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Flash CS5 has a serious speed and crash issue.
Hi,
Works PC.
Dell dual core 3.5Gb ram PC. 1 yr old
Launch time CS5 1 minute.
Opening a file is 1min 10sec, saving a file ditto, copying from lib takes 50 secs, pasting to another library 1min, replace existing item, go yes and it crashes.
Install CS5 trial on home very powerful purpose built CAD and video workstation, expect it to fly, but get same times, at least it doesnt crash first attempt but still terribly slow at everything.
Second time I try this routine it also crashes upon replace existing item.
Try saving files as CS4, they open into CS4 in seconds, wow what a difference !!!!, CS5 obviously at fault as a program, but text on buttons is a mess. so thats no good. Thats text created in CS5 not displaying when saved as CS4. Is this program in fact any good ?
File size of source file is 26Mb, of destination is 21Mb. Source has about 14 movie clips, select these and make a movieclip of them, copy/paste it to library of destination and it crashes.
Works PC reinstall Flash twice trying to resolve this, assuming its the prog, still its got these speeds and it crashes when accepting movieClip into Library. Remove the busy layer and try again and it accepts it, still damn slow. The home PC survived the busy layer paste first time round, suggesting the Office PC is at fault. But now its also crashing.
Has Flash CS5 a complexity limit ? These are map layers with many vector shapes on one of the layers, quite a few on three others. That layer seems to be the straw that breaks the camels back. Is 26Mb beyond the limit. I even upped the preferences for memory to 3000kb but no better.
I see on the forums complaints of CS5 speed on saving, users reverting to CS4. I wanted CS4 but was forced to have CS5 as it had just come out. New progs are not the best move but Adobe bully you.
The speed and crashes are prohibitive for business work, 3 days trying to do a mornings work.
I thought it was the PC but others are finding CS5 slow and crashing. What have we here as a prog...useless ! Adobe. you need to fix this. I would go back to CS4, I have it on home PC, but CS5 into 4 has text issues, unless the Office PC used a font not on the home one.
EnvirographicsI still cant realize how this buggy piece of **** could make to the market! After I switched to Flash CS5 it became true headache working on Flash projects:
- in constantly crashes on saving, working with library, exiting;
- trying to create file with FLVPlayback throws dozens of errors with references to the classes that even do not exist in configuration folder nor in preinstalled SWC files that I HAD to reference manually;
- publishing in CS4 files that are published properly in CS5 throws tons of errors even though both reference existing classes and are for the same FP10 version.
- saving FLA for CS4 creates huge source file and compiling this file in CS4 creates SWF with 10x size (~280kb in CS5 and ~2800kb in CS4).
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New to BT, Speed and Stability Issues
Hiya,
I've been on BT Unlimited Broadband for just over 2 weeks now. I have a few problems, it seems:
1. Gigabit port just doesn't seem to work. I've searched this one and I do have a HH3 Type A. It works on the occasional restart, but then stops...
2. I keep ending up with absolutely unusable speed. I've had speedtest results as low as 0.69 to 0.07 mbps (at this point the BT one won't even work as it's too slow). As soon as I reset my HH everything goes back to 'normal' at 10-12mbps. This happens once a day on weekends (I'm at home more though) and maybe every couple days during the week.
3. I'm just generally finding the broadband 'flakey'. High pings, latency in gaming, sudden lag... I'm not convinced my stats look great and my profile seems to be dropping (at best it was over 16mb, I've seen it down to 10). Unfortunately I had to reset my router earlier today as the Internet wasn't usable, at that point I'd had about 23 hours of connectivity (not a manual reset) and my HEC and CRC numbers were up to about 15 million... Here's my stats after an hour and a half. Does this look normal or a cause for concern? I've not got a telephone to do a line test, but I'll see if I can get one in the next day or so if need be.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:34:59
Downstream:
12.81 Mbps
Upstream:
1.129 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.8 dB / 5.7 dB
Line attenuation (Down/Up):
25.0 dB / 13.3 dB
Output power (Down/Up):
20.7 dBm / 12.5 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
246712 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
344959 / 7
Error Seconds (Local/Remote):
5455 / 0
To my knowledge I have only a master socket in this flat where the router is connected via a new filter (though it's an old style socket with a BT logo top-left and a solid one-piece faceplace). I've checked wired and wireless, etc with same results.
Any thoughts or advice would be greatly appreciated.
Solved!
Go to Solution.Thank you for your advice. I did the line test with a corded phone and it seemed OK. No loud crackling or anything, maybe a bit of a faint hum, but nothing noteworthy. It dawned on me that I hadn't tried swapping out the filter and having done that the speed has gone up and the errors have gone down.
BT have also agreed to swap out my HomeHub for a Type B to fix the Gigabit issue.
Could I ask, what do you think of these results now? The other thing is... it's switched to Interleaved mode from Fast I noticed. Are there any consequences or anything I need to do since it seems I spent my whole first 10 days using a duff filter? Will it have any lasting effects on my profile/speed?
Thank you very much for your assistance.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 03:29:24
Downstream:
16.25 Mbps
Upstream:
1.094 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
5.8 dB / 5.5 dB
Line attenuation (Down/Up):
25.0 dB / 13.3 dB
Output power (Down/Up):
20.1 dBm / 12.3 dBm
FEC Events (Down/Up):
979597 / 13
CRC Events (Down/Up):
576 / 35
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
11482 / 7
Error Seconds (Local/Remote):
314 / 3 -
BT Inifinity - Speed and Latency - Sudden Drop in ...
Hi All,
I hope someone can help me here, I'm really just looking for some advice and an opinion. I have had BT Infiinity for around a year now, and, barring the first few weeks, i have had a stable connection of around 68000kbps down (sync) and 20000kbps up (sync), with a usually low ping of around 5ms to most UK Servers.
The last few weeks i have had a sudden drop in sync to around 54000kbps, showing attainable as 62000kbps, up speed has also dropped a few meg. to top this off, the interleaving depth has gone from a solid fast-path that i used to have, and was completely stable. to a depth of 1050 (down), up is strangely still on fast-path though.
do you think i have a line fault or is something effecting noise on my line? The biggest bug bear for me about this is the latency, as I am an an avid online gamer, when I'm not working or entertaining my 1 year old son.
Before i even touch a gaming server, i seem to have a ping of around 20-35ms, which as other gamers will know, is not good.
i have included a few graphs for the ones who know more about VDSL than i do, as my FEC errors seem unusually high.
Thanks in advance peeps :-)Hi john014,
Thanks for posting. Have you tried the quiet line test? Dial 17070 option 2, it should be quiet but if you’re getting any noise on the line we’ll need to look into that for you.
If it’s all clear can you try posting a few tracerts i.e. one to the game and one to the BC site for comparison. I’m sure we can help with this.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Powerbook G4 17 1.67 2GB ram leopard... huge performance and latency issues
Hardware:
17" Powerbook G4 1.67GHz with 2GB ram
System:
10.5.4 Leopard
*Ever since i upgraded to Leopard, i have noticed tremendous latency / pinwheel issues in many areas such as:*
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2. Video playback in quicktime is choppy
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5. Opening finder windows unusually slow
One of the MOST frustrating of all issues:
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i have tried clean installs, as well as regular maintenance... and upgraded my RAM to the max of 2GB
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DESPERATE for a solution here... while i realize the G4 can only handle so much, i just feel like it cant possibly be this slow under leopard... or can it?!
ANY HELP AT ALL greatly appreciated...
Best,
Mike
+Mac user since 1989+6. *Powerbook heats up* rather quickly... gets very hot and the fans have NEVER come on... VERY frustrating, since i would have no problem with noise if it meant better performance...
Have you run the Apple hardware test? One of the tests is to specifically test the fans.
*Overall, the entire computer feels VERY sluggish*
How much free disk space do you have? You need 10% to 15% free for systems usage. Less than that an performance can really slow down.
If you bring up the activity monitor, under system memory, what does it say for page ins and outs? -
Extremely slow download speed and latency
So basiclly as of 1month ago my download speed has dropped to 0.22 Mb/ps and my ping spikes to around 200-400 everytime I or anyone inside the house uses the internet. This has been happening for about a month now and I want a fix asap because ive had so many problems from this internet that its unreal. I have to call your indian call centre about once every two weeks because i have constant internet problems popping up all the time. Please instruct me on here how I can go about fixing these problems.
Not sure how to get that as it doesnt say adsl anywhere all it has on the side is
Home
Telephones
Basic Config
Services
Troubleshooting
Advanced
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Broadband connection details: -
Slow speedes and connection issues within home net...
Hi.
I have the black home hub and the white modem... So it's not the latest equipmet. I have to restart the router a couple of times a day due to the following problems......
Slow connection to the Internet and unable to play video etc.
Also I'm unable to locate my Apple TV for AirPlay as well as locate my chromecast.
I've not done any real testing apart check the wifi channels in this area and the channel I use seems the be the best option.
I'm assuming there is a problem with the BT hub, as when I reset it my iPads find the Apple TV when the BT hub has been restarted. My chromecast then also works a bit better and general web browsing may work a little better for a while.
It looks like my BT Hub is slowing my LAN down as connection is not being made to the Chromecase or the Apple TV is not found.
What do I need to do now? Can I have one of the new BT Hubs please?
Thanks,
Ian.Hi Ian_watson
Thanks for posting, that does sound like a wireless problem as restarting the hub refreshes the wireless channel but this is not recommended as the restarts may cause DLM to think there is a fault on your connection and slow it down.
Have you tried manually changing the channel and switching off smart set up in the hub manager to see if this helps?
Alternatively if you need to refresh the wireless channel try these steps instead of restarting the hub.
Enter http://bthomehub.home in your web browser
If this is the first time you have visited the Hub Manager you'll be asked to change the password.
Click on Settings and enter your password if required.
Click on Wireless.
In the Wireless Channel section click on Refresh.
The Hub will check the wireless channels and after about a minute will have chosen the best one.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Elitebook 8540P USB 3.0 driver speed and disconnect issues
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Also, if I plug either of the Icy Dock USB 3.0 enclosures into the front most USB3 port, it start connecting and disconnecting all of the time.
I am running the latest NEC USB 3 drivers and Windows 7 Ultimate 64-bit with SP1.
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I had a go at finding all the registry keys but failed. I was beginning to think it was hardware.
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Problem solved.
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Write a Labview program to control both speed and direction of stepper motors
Hello,
I am currently undertaking a project in University. As part of it I have to run two stepper motors at varying speeds, and one of them in forward/reverse. The motor I have for the project is a RS 191-8334 (V9728) and the controller is a RS 240-7920 (v10900). I have no experience of using Labview, and the version I have on my laptop is Labview 10. Any help would be greatly appreciated.
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I would need to know more information about the devices in order to assist you.
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Applications Engineer -
BT Infinity 2 Speed dropped and now doesn't recove...
I've had BT Infinity 2 for a couple of years now and it has been working flawlessly. I use a Fritz!Box 7390 router and have had no problems at all with it.
That is until mid-January 2014 when I noticed by connection speed dropping down to less than 40MB/s and about 9MB/s on the upload. Now some may say that this is fine, and it does exceed my promised speed of 31MB/s by BT, which is true. However for the last two years I've constantly had speeds of 55-70Mb download and upload speeds of 13-18MBs.
Speedtest.net is reporting: 40Mb download and 10.3 Mb upload.
I do a lot of file transfers and remote server work so I notice the speed drop.
The Frtiz!Box reports some interesting statistics. Currently it is showing this:
Receive Send
Max. DSLAM throughput 44000 12000
Min. DSLAM throughput 22000 6000
Attainable data rate 46200 18176
Current throughput 43984 12000
Now I know for a fact that prior to this issue the Fritz!Box has been reportinging a Max. DSLAM throughput of 79000 and 20000 with an attainable data rate of 81000 and 24000 respectively. I suspect that there is something wrong either at the exchange DSLAM or with the line in between.
From the above figures it suggests that I am only obtaining BT Infiinty 1 speeds on my line and not Infinity 2. However my account says Infinity 2 and checking with the BT guys they report that there is no problem because I'm getting more than that promised 31 MB/s.
Frustrating as I know this has changed in the last three weeks. What's more suspecious is that I have the Fritz!Box sete to disconnect/reconnect every day at 4am. This means that every day normally I get a varying speed e.g. one day it might report 60/14, the next 55/13, etc. However since I've noticed this problem the line speed never changes, constantly reporting 44/12 with no fluctuation at all. This has been happening for about 3-5 weeks.
I just wondered if there is anything I can do now to find out where or really if there is a problem. BT 150 telephone support in India don't want to know because they say I'm getting more than 31Mbs.
Thanks,
Gareth.This is the full page of DSL stats from the Fritz!Box:
Receive Direction Send Direction
Max. DSLAM throughput
kbit/s
44000
12000
Min. DSLAM throughput
kbit/s
22000
6000
Attainable data rate
kbit/s
45036
16288
Current throughput
kbit/s
43984
12000
Seamless rate adaptation
false
false
Latency
8 ms
8 ms
Impulse Noise Protection
3
4
G.inp
off
off
Signal-to-noise ratio
dB
8
7
Bitswap
on
on
Line attenuation
dB
13
2
Profile
17a
G.Vector
off
off
Carrier record
A43
A43 -
Got BT Infinity 2 installed on November 14th 2013 & since then I've had two periods where the speed appears to drop to that of Infinity 1 speeds, but the upload generally remains in the region of Infinity 2 speeds.
Modem log -
VDSL Line Status
Connection Information
Line state:
Connectedppp3_0
Connection time:
22 days, 03:01:53
Downstream:
78.12 Mbps
Upstream:
19.53 Mbps
Here is a test performed using http://speedtest.btwholesale.com/
1. Best Effort Test: -provides background information.
Download Speed
32.46 Mbps
0 Mbps
77.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 32.46 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
14.71 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 14.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Here are my speed test results via http://www.speedtest.net/
35.44Mbps Download & 18.63Mbps Upload with a ping of 27ms
Have already phoned BT about the issue the first time, when they told me to reset the modem, this was despite the service not having been active for 10 days & I was under the impression that you are supposed to leave it to acheive best speed. I have saw the connection wirelessly get about 63Mbps down & 18/19Mbps up for several days at a time.
The problem seems to be, its running at a speed where browsing is generally always fast enough. I am only catching that the connection speed is essentially half of what it should be when I run speed checks via several speed checking websites including BT's own.
I have read the problem of Christmas lights, & at least in my home for now, I can eliminate that as the cause. I don't have any Christmas decorations/lights up just now. Just wondering if there is anything that could explain why I am getting such low download speeds, but the upload remains on Infinity 2 levels, when previously I know the connection can run a lot lot faster.
Any help advice would of course be greatly appreciated.Just restarted my Home Hub 5 & this is the result from the internal Hub manager.
VDSL Line Status
Connection Information
Line state:
Connectedppp3_0
Connection time:
0 days, 00:01:31
Downstream:
78.12 Mbps
Upstream:
19.53 Mbps
Results from http://speedtest.btwholesale.com/ after being reset for a few minutes are,
Download Speed (Mbps): 46.32
Upload Speed (Mbps): 14.57
Ping Latency (ms): 18.88
Results from http://www.speedtest.net/ are
Download Speed (Mbps): 44.48
Upload Speed (Mbps): 15.93
Ping (ms): 29
Not quite the dizzy heights of 70Mbps I've seen before, a little improvement which I've also saw before upon a restart/reset. Just wondering what the issue is with the speed dropping. When I have BT Broadband with the Home Hub 3, I never had any issues with speed, it connected & was rock solid. Already regretting upgrading to BT Infinity 2 as when you don't seem to check the speed you are getting, it seems to drop. Only noticable when you actually run a speed check to see if you are actually getting what you are paying for.
Surely I shouldn't need to keep resetting/restarting my Home Hub 5? I know its bad for the connection & to be honest I think its an issue with BT's new installation of FTTC cabinets in my area. The engineer changed my telephone socket face plate over, so its a filtered socket at the main line. No other phones in the house have filters on them as they are no longer needed, so I'm just looking for answers as to why I'm seemingly not getting anywhere near the speed I am paying for (I know with the internet speeds can vary, but its been twice now in about a month I've caught this connection running at just over 30Mbps, when its happily ran before at nearer 70Mbps).
Hopefully the further tests/results can shed some light on this for someone more knowledgable.
Thanks again for the replies so far & of course for any further help/advice with regards this issue.
Kevin -
Bt infinity 2 slow speeds and disconnection
hi all hi all after having spent over two hours on the phone with BT being passed from post to post from billing to technical support back to billing people slamming phones down on me and no help what so ever today 22/05/2014 have been with bt over 5 years phone line the broadband and all services
it a joke now
2012 I have had fibre optic broadband service with BT and all was ok till November 2013 when start have slow speeds and in January year 2014 started having disconnections reconnection connections form 5 mins to to 60mnis or sum times 2mins of the broadbands and the connections sometimes 3 to 4 times a day disconnections and so on .... when was supposed to be fixed the upload speed was very slow and the download speed was okay when I first started with BT with the fibre-optic broadband two years ago nearly I was averaging about 42 meg per day and average speed of upload was 6.5 Mag
but now 32.meg dowm /up is 3.5 Rwent off in February he did a shift in lift because the broadband was 42 meg download bought lacked upload speed of less than half meg for the day of the lift it ran at 52 meg with an average upload speed of about seven meg from around February till the end of February then stat act erratically reboot the bt hub 4 rebooting all time DSL light off on the main openreach modem in one day was off and on 36 times
had engineers visit last week 14th of May to test line all was ok with line but i had now found out that bt they'll are now only selling me option one broadband fibre-optic even though I am paying for option two they now states that the speed on my line will never go above 36 meg so why am I paying for option 2 fibre-optici be through to the billing department today said yes you are an option 2 but the technical department to say my line will only support 36 meg and I did find out from the engineer that I am on option one and only for the supply of the broadband line but have been pay for BT infinity option2
I think this is just an easy way for BT to get out of fixing the mind correctly by downgrading the line but wanting the customer to carry on paying for option to have tried with billing to sort this problem out today they just said you need to speak to technical support technical support what support manages to say you need to speak to billing one of them even slammed the phone on me
No customer support spent over two hours on the phone today and got nowhere and one department saying we can downgrade you to option one broadband but it will cost you £30 to do so
who i speak to if billing are no help at all ??????BT BROADBAND AVAILABILITY CHECKER
Telephone Number 01704 on Exchange CHURCHTOWN is served by Cabinet 6
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
41
32.3
8.3
6.3
Available
FTTC Range B (Impacted)
35.2
19.3
8.3
5
Available
WBC ADSL 2+
Up to 15
8.5 to 19
Available
WBC ADSL 2+ Annex M
Up to 15
Up to 1.5
8.5 to 19
Available
ADSL Max
Up to 7
6 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broad
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