Bt Infinity2 Help,Help,Help, New connection, frust...

Hi to all, this is my first post so apologies if mistakes are made, hopefully one of the mods can help me. After much research and questioning of bt engineers  and sales dept about my line speed available if I signed up for the above product. They gave me an estimate in writing what my speeds will be, Download 43Mb-60.1 Mb and Upload 10.8-17mb. with my order correspondence. My connection was set up on the 28th March 2014. After testing the contract engineer said look thats a good speed 20Mb Down and about 5Mb upload. Have spoken to tech help, they arranged for an  O.R.engineer to call Tuesday 1st April to check system, system checked, sockets replaced, wiring altered, checked speeds still the same, I told engineer that I was on BT Infiniy2 80/20, but he said my ticket says you are only on a 40Meg circuit so maximum you could get would be 40Mb anyway but due to losses on the circuit due to aluminium cabling etc you will only get 20Mb. I am only 450m from my cabinet. Why have I not been set up on the correct circuit i.e 80Mb in the first Place, after several more callls to tech help they contacted the exchange engineer, who said my line was capped, this has become a complete farce, I only want what I paid for. Level 2 engineer calling Friday 4th April. But I have now lost hope of any improvemts. Will update after Fridays visit. Any advice PLEASE, THIS IS DRIVING ME CRAZY.

Can you run this checker and post back a screen shot of the results. This will give an estimate of the Range of speeds you should be within.
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. As well as your speed this will show if you are on Infinity 1 or Infinity 2.
http://speedtest.btwholesale.com/
The engineers remarks about being on a 40Mbps circuit don't make sense, there is only one circuit. The difference between Infinity 1 and Infinity 2 is a software cap that is applied if you are on Infinity 1. It is nothing to do with changing circuits.
If you do have aluminium cables this will affect your speed as will the distance you are from the cabinet. The cables may not take the most direct route so could be further than 450m.
See graph for an estimate of speed to distance. Infinity is VDSL2. 

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